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AKEEMJAMAALIE R.
Customer Reviews for Pure Energy
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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My uhaul was not ready for pickup until about an hour after my scheduled time. There weren't any additional ones to rent either so it made an issue with my moving.
DYLANG M.While this location serviced me well, it was very frustrating that I had to return the vehicle all the way back to Brooklyn after my rental was complete. I wasn't informed that this was considered a “local rental†until the day I picked up the vehicle. This team should be more clear upfront in regards to that. Not being able to rent in the vehicle to a closer location at my destination was infuriating.
PATRICKL B.Faster check in
Kamira I.Thanks for your help and great customer service
DMITRII K.I wasn't allowed to return the truck to another location
LENNY J.Get rid of the night worker....He knows nothing and wasn't helpful to anyone there that need assistance....
DWIGHTL P.Be Friendlier and more accommodating!! Stop forcing insurance fees and unnecessary charges!! Have more exact reading on gauges pre rental!!! Both my gas and mileage was off!!
ROBERTA C.Using the mobile sign up was more inconvenient than if I had gone straight inside the place to get my rental.
Marvin A.Specifically asked for no insurance, both on the reservation filled online and in person. Claimed you need to have it to rent which is false and put it in the invoice anyway. Additionally, the truck was listed as having 5/8 fuel when it had 1/4 and was returned with 1/4 and they charged us for SEVEN GALLONS OF FUEL (shocker it's from a gas station). I called customer service 2x to get this fixed and nothing as of yet.
Daisy S.Nothing! This is the BEST U-HAUL rental location in Brooklyn, NY!! Customer service is prompt, professional and attentive!
Katrina F.It seems like the approval process should happen prior to the pick up. It took me over 10 minutes for an agent to approve my documents over the internet while I was standing by the truck. Providing the documents should happen when making the reservation, which requires a drivers license number anyway, and it can be approved any time before the time of pick up.
Kristine K.excellent service and a natural flow at this location. attentive customer support. seamless pickup and return. equipment all well-maintained. ease of doing business and confidence in service made for a very satisfactory experience.
Sydney B.The U-haul app was a nightmare. It wouldn't register my UK driving license on the check in and on the return it would not allow me to go past the check fuel and mileage section. Everytime i took a picture and confirmed it would then reset the page. I think work needs to be done on the app. Luckily the attendant there was really helpful.
Leanne M.Answer incoming calls..
PAULETTEAVIS L.Just make sure that the truck has no extra equipment in the truck that I did not request
José Manuel C.I spent 3 hours contacting customer service to get a drop off location. I was hung up on, left on hold, given wrong numbers to call or right numbers to have someone tell me they couldn't help me. I called every Uhaul rental location in Brooklyn and every one refused to take the truck. I had to force the guy at this location to call someone and to take the truck after arguing for ten minutes. I was charged a damage fee and late drop off fee which I am going to dispute. This was the absolute worst customer service experience of my life (local and through your telephone service). I will never use your service again and tell anyone who asks to stay away. Really, you guys need to get your shit together, or go out of business so more efficient companies can operate and not treat people like shit, overcharge, and provide terrible customer service.
Brendan M.got there safe but penske better and more comdortable long distance. thank you we made it safe during storms.
Michelle M. P.You said I would receive equipment with my order, I didn't get it, just the truck, and I am still charged for it. When I wrote that you also still charged me.
Matthew A.The u haul employee who helped me was terrific. He really went above and beyond when the van i was to pick up had not been returned yet. And friendly to boot.
BERTM J.Service was quick and easy, charges were clearly spelled out. All good.
JEFFREY S.It was a sudden move and u met all our expectations
DARIO G.The steering wheel and ignition were jammed every time I turned on the can (including the first time I started it). It took my a lot of effort and time every time I had to start the vehicle, and made my moving process much more difficult. The vehicle was not in good or safe working condition and I would like a refund.
Phoebe B.Great experience with attendant!
ESTHER B.the location was good but the process to get the keys through the app was horrible and it took 15 minutes to get approved.
Jeffrey H.Online check-in takes too long.
Gunarat L.I'm still awaiting my compensation for not receiving my uhaul this past Saturday. The staff also was not helpful and neither was customer service
Austin E.Staff member was great!
Owen M.Very busy, but attendant handled this with humor and straightforwardness.
PAUL B.The tech aspect was frustrating- lots of issues
NOAH K.The truck was I given had steering wheel issues and engine ignition issues. The attendant had to show me how to jigger the steering wheel while starting the car. I had to do this every time I started the car. It was exhausting and obviously this truck needs repairs and SHOULD NOT be given to paying customers.
Treston R.Drew George from Malvern, Pa was more than helpful on the phone with me when there were connection problems and approval issues. She walked me through everything and was truly helpful. She needs a raise. It's 25,00 $ or nothing.
Jacklyn F.I think it is a little inconvenient to have to wait to do the approval for the digital pickup AT the location. Why is this not something that can be done ahead of time to save on time?
Jaiden W.Your van smelled like cat piss, I think there was a cum stain on the driver's seat and lastly you handed me the van almost completely on empty and I returned it exactly how you gave it to me yet I got charged a gas and service fee, and when I spoke to you guys about that you asked about the paper that has the gas level marked off but you guys didn't actually mark anything off so there was nothing to compare it to, which I think was intentional I'm pretty sure y'all are scamming people on purpose This was the worst uhaul experience I've ever had ðŸ™ðŸ‘ŒðŸ–•
PAULA F.Review the rental qualifications THE DAY PEOPLE MAKE THEIR RESERVATIONS, not the day of the rental. I waited for 25 minutes outside in 80 degree weather waiting to be approved and resubmitting all my information I had Already submitted the same day I made my reservation. The customer service is horrible.
Paulina T.The gentleman who was working is incredible. He was kind, courteous, and extremely efficient multi-tasker. I had been attempting to return my U-haul van for an hour through the app. I'd power cycling my phone 3 times. Still wouldn't work. I was so frustrated and overwhelmed I had to leave, so I put the keys in the drop box. That app needs help.
Clinton C.Location and van were good. I tried to check in online and they asked me for two alternate contacts, saying they would be contacted specifically in the case the van wasn't returned on time. Instead they called both my alternate contacts early in the morning from an unrecognizable number and wouldn't let me check in when they didn't answer. Had to start all over with the employee behind the counter. Has to be a better system than that for online check in or else there's not point to it.
Kevin S.This was thh he e worst location so unprofessional and they moved our booking back 3 times by the time we got the uhaul all the things we needed to get with it were closed
Justin G.This isn't about the location but for the U-Haul company: The vans are not gas efficient. They use up a lot of gas for such a short distance and it adds up to the cost of renting with U-Haul. Please invest in vans and vehicles that are more gas efficient. Your customer demographic are people who have limited financial budgets, if they didn't, they would hire movers. Not only will it help your customers financially but also help the environment.
Lucy Doll C.Do not allow to select the pick-up process through the app, if later you will deny it to the foreign driver's license users
Roque M.The entirenprocess was made difficult. Thebscan was not working. No one answered the phone andnthen they cancelled the reaervation. I tried to call to say i would be late. It was a nightmare.
SHERYL P.Thank you for your wonderful service.
Patricia W.No issues. Service on point.
COURTNEYBRADFORD S.All good, easy to pickup and return
CHRISTIAN J.All things being what they were during a snow storm, the staff were incredibly helpful, fast and kind. He even got us going when we were trapped in snow. Really appreciated them to no end.
Katharine T.Very helpful.. but if I rent another UHaul I will take pics of the gas meter.
Alexia H.making the rates more easy to understand.
RAHQUISESHAKOR B.Everything was excellent
melvin J.Nothing it perfect
ALBERTO JR G.It's a good experience and the staff there is always friendly and professional.
KENNETHV L.Even with an interim license and passport, the folks at Pure Energy were able to make my renting process as smooth as can be! Thanks Uhaul for helping me move. Would recommend 100 %.
BENJAMINHENRY G.Ty
GERARDO JR H.