Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)

112 évaluations

3745 Jimmy Lee Smith Pkwy   Hiram, GA 30141

(678) 831-4970

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(678) 831-4970

3745 Jimmy Lee Smith Pkwy
Hiram, GA 30141

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 5 h pm
  • Dimanche
    Fermé
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Dolly was not secured when picking up truck

Brian C. 
Évaluation :
2

Did not even engage us. Told me they would check me in and to just leave it. Did not check it in until the following day. Not friendly

chris S. 
Évaluation :
2

Does not seem to be a safe place. It's a park were you can area and it's a dead zone for WiFi use i.

Camden R. 
Évaluation :
4

Candy was very helpful and went far and beyond to make sure I didn't have a bad experience like 2 weeks ago at another location, that truck was broke, then they took more money from me and didn't issue my refund back.

Denise W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
2

My updated card presented at time of rental was not attached to the order as evidenced by the receipt. Also items not rented at time of rental were charged and not removed

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Excellent service! Ez access with plenty room to turn a truck and trailer.

Frank M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN C. 
Évaluation :
4

Employee gave me incorrect information for drop off, and the vehicle wasn't checked in until 2 days later. I was charged for three days.

Nicholas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TORREY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glen J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tatiana M. 
Évaluation :
3

U-haul should ensure hours match reservation. My reservation was at 830a at another location. My reservation got switched to this location due to equipment unavailability, but no one informed me the new location doesn't open until 9am, and that I would be unable to get my vehicle until then. On top of that, the lady was 15 mins late to work that day, so I didn't even get my vehicle until almost an hour after my scheduled time (930a). I was unable to check-out online myself because the app still had me at the original location. It was a mess. Another issue is that I ordered a dolly ($12), but was unable to take it with me on my one-way move because this location doesn't allow their dolly to leave their location. Therefore, I didn't have a dolly once I got to my new location despite paying for one. It was just a messy start, but eventually, I got on my way and had a successful move.

Maurica P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
1

This was not a good experience. They rescheduled my reservation to another pick up location about 20 miles from the original pick up location. When I arrived, the young lady was as helpful as she could be. When I went to the original location, they told me I could get the tow hitch assembly and everything I needed and some one would assist me with the trailer. When I got to the rescheduled location, They did not have the tow hitch assembly the first location told me they would have. They could not provide any assistance or answer any questions as she said they were not an authorized dealer u-haul, they're just a satellite location. The young lady at the second location was helpful, but limited in what she could a d couldn't do as it seems no one communicated the changes to her.

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen J. 
Évaluation :
1

I was not properly checked in upon equipment return and did not receive a return receipt but was told I was good to go. This resulted in multiple notifications from uhaul about late or unreturned equipment. This rental turned into a very negative experience for me and I would not recommend or use uhaul again if I can avoid it.

Virgil H. 
Évaluation :
4

I would recommend getting the hitch ball and electrical adaptor prior to going to the actual place to pick up the trailer.

Frenchette R. 
Évaluation :
2

Representative didn't seem to care. Entered wrong ID for the trailer, location return, and misspelled my name. No one was available to help with hookup. Overall bad experience. Delivery location however corrected all the discrepancies and was a pleasure to deal with. Please send them my thanks! Dawes Rd. Mobile Al.

Jimmy F. 
Évaluation :
5

The service were I picked up the was good. However wants I got to my starting point, loaded the truck the A/C went out. It was 90 degrees and humid. I called customer service and registered for a callback. Once I received the callback the phone kept hanging up. I never spoke with a live representative. I will keep trying until I get a response.

RENEE F. 
Évaluation :
4

They definitely have very good customer service and very helpful very nice to deal with highly recommend them

Jack W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

booker H. 
Évaluation :
1

I was totally over charged at this location!!!!! I drove my truck rental FIVE miles and had it for maybe a little over an hour. The gas needle never moved, but I $49 for gas and some other fee!! I was very upset considering they knew I did not have the truck long enough to even burn out that much gas! When I called to speak with the manager there, he was extremely rude about it and said I would have to call customer service to get refunded because there was nothing he could do. Clearly was was upset and his way of trying to defuse the situation was to say to me, " can you stop hollering at me"! This was the worst experience I ever had at U-Haul! I will never rent from that location again! This manager Quinton was extremely rude and needs a serious lesson in customer service!! He could care less that I was over charged. VERY POOR CUSTOMER SERVICE!!!!!

LaVerne W. 
Évaluation :
5

Fastest drop-off ever!

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie J. 
Évaluation :
4

No assistance was provided for hooking up trailer to vehicle. Location gave me printed instructions and I was on my own. They just asked to take a picture of the hookup after completion Discovered after hookup that the trailer lights were not working; Quality Automotive personnel swapped out wires and fixed problem quickly

JASON L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
1

55$ is outrages to rent something I used for 46 mins

Mikey S. 
Évaluation :
5

Nothing everything was easy smooth and everyone was super nice and friendly

april A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tamarah B. 
Évaluation :
5

Just keep up with what you are doing. You are already good in every aspect

HENRY A. 
Évaluation :
2

There were glass shards in the rental. They said they didn't know hook up the trailer.

CHRISTOPHER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADIKA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chandra M. 
Évaluation :
5

I rented a truck for a one way trip I was told I could drop the truck off at another location I just needed to call Uhaul to let them know that I dropped it off at another location that was not true

MARISSA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA B. 
Évaluation :
1

I was double charged for insurance and the daily rate...when I talked to the dealer was referred to uhaul customer service...on hold for 45 minutes no resolve. The agent at Jimmy Lee store stated she would call and resolve...and call me back...I have never heard back...very disappointed...poor customer service!!!!@

KIMBERLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
4

Rented a tow dolly & the ratchets were very hard to tighten. Needed greased but made it work.also tail light out.

MITCHELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
1

They over charged me for miles and for gas… No one in the office was professional the loud music was too loud where I couldn't hear the person waiting on me…

MARYANNE L. 
Évaluation :
1

Not have to wait an hour for equipment. Actually have equipment that you reserve a week ago. Don't charge people for equipment that you weren't able to rent out to them.

TAI D. 
Évaluation :
5

Very nice people upon return....

CAROL W. 
Évaluation :
5

8)

DEREK Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TED H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
1

Truck was very dirty, charged me even I returned it before my due date

MARGARETTE R. 
Évaluation :
2

Everything went so smoothly, employees were very helpful. Don't know what I would change.

BARBARA M. 
Évaluation :
2

The location is hard to get to and looks a bit sketch on the outside

Robin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALE A. 
Évaluation :
3

No help to attach trailer. ..just walked away and left me to do it my self.

Mark W S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAIRTY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Excellent service à la clientèle

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven F. 
Évaluation :
3

I requested it for Compass Self Storage which was less than 1 mile from house... UHaul changed locations in me ... 8 miles away.. Not convenient

Kim W. 
Évaluation :
2

The loading area was dirty had some brown gooey stuff on the floor and black grease as well..

Charlie B. 
Évaluation :
2

Trailer was being used by the business to haul junk. I had drive around the lot to find it. When I found it I had to go back and ask about the junk in it. Then I had to wait for them to unload it.

Christopher S. 
Évaluation :
4

Truck needed air in tire. Otherwise everything was ok

jasir A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Thorton B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sidney R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darryl R. 
Évaluation :
5

make sure gas is FULL!!! We got truck out was over 2 1/2 hours late because no one at place for us to get U-haul we rented at 9:00 am.We did not get e-mail that they would be late? Did come late so then tried to call place we rented, never answer. Did contact U-haul head quarters in Georgia. very helpful but was not given any credit and filled truck when turned in GAS WAS FULL!!!

Robert G. 
Évaluation :
5

Friendly and professional

Edgar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carleen M. 
Évaluation :
5

This person was FANTASTIC. Quick, efficient and friendly.

ALEXIS S. 
Évaluation :
3

nice lady

joshua P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Very helpful and friendly

morgan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

latavious L. 
Évaluation :
4

Keep Amy great personality.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Y Renee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

Maybe a larger sign that shows Uhaul rentals here to better be seen from highway

Richard R. 
Évaluation :
5

Excellent customer service. Thank you.

Terri J. 
Évaluation :
5

Excellent customer service.

JIMMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
5

So easy and the woman was pleasant and helpful. So grateful. Thank you Quality Automotive

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
1

Was charged an extra date even though I turned in on time. Place was closed but I followed directions.

Beatrice A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Non les évaluations ont été soumises pour cet établissement.

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