Customer Reviews for Quality Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

5

Easy pick up

Évaluation :

5

Very diligent and professional. They got me in and out in under 10 minutes without a prior reservation. I got also charged accurately upon returning the truck a few hours later. Hands down!

Évaluation :

1

1. Make sure you do a pre trip check with your customers to document the vehicle specs. I had to do this alone using my own phone to record. 2. Upon returning the vehicle, make sure you check it in right away. I returned the vehicle early, however, it was not checked in. Not only did I receive an unnecessary phone call asking did I return the vehicle, I was erroneously charged and extended rental fee that I have to wait 5 business days to get back.

Évaluation :

4

Thank you for a good experience.

Évaluation :

3

Pratique

Évaluation :

5

The owner customer service is friendly and equipment was available. He did an inspection to ensure, I was safety ready for the road. Very Happy with my experience with Uhaul.

Évaluation :

5

Really easy to check in. Parking lot has lots of room and the personnel were nice and helpful.

Évaluation :

5

Maybe check the alignment.

Évaluation :

5

The couple at quality were awesome!!

Évaluation :

5

The lady who checked us in (Candy was her name) was so nice and efficient in her work. She definitely is somebody i would do business with again.

Évaluation :

4

Not easy to find but service was good

Évaluation :

5

The customer service was on point and such a treat when I returned it. They took care of it for me without any hassle. Definitely worth it

Évaluation :

5

The location was great ! The company however, was not there was many errors and they doubled book the truck. It was not on time they told me 7 and I had to wait till 9 am because no star program in that location. I have rented with U-Haul many times and never had this happen. The customer service lady was very rude even with your representative Rosa who was the only help and friendly one. I got transferred over and over adding to my frustration and I was on the phone for almost 2 hours to rectify the situation that was a U-Haul mistake. I would not rent with U-Haul again!

Évaluation :

4

Location and service was much more courteous than Home Depot were I had just come from.

Évaluation :

1

The truck need a tuneup

Évaluation :

2

Smelled like Marijuana when we walked in the office. The truck and trailer and dirt/debris left in the back and the truck and the last movers rental agre

Évaluation :

4

Miss K. Haydell was on point. Before I stepped in for my appointment, I witnessed her checking the lot and helping other guests. Then after I went in she acknowledged others coming. We all got serviced. My final bill charges were correct! Great experience overall.

Évaluation :

1

I need someone to reach out regarding my rental contract and payment. 8504493175

Évaluation :

5

Dolly was not secured when picking up truck

Évaluation :

2

Did not even engage us. Told me they would check me in and to just leave it. Did not check it in until the following day. Not friendly

Évaluation :

2

Does not seem to be a safe place. It's a park were you can area and it's a dead zone for WiFi use i.

Évaluation :

4

Candy was very helpful and went far and beyond to make sure I didn't have a bad experience like 2 weeks ago at another location, that truck was broke, then they took more money from me and didn't issue my refund back.

Évaluation :

2

My updated card presented at time of rental was not attached to the order as evidenced by the receipt. Also items not rented at time of rental were charged and not removed

Évaluation :

5

Excellent service! Ez access with plenty room to turn a truck and trailer.

Évaluation :

4

Employee gave me incorrect information for drop off, and the vehicle wasn't checked in until 2 days later. I was charged for three days.

Évaluation :

3

U-haul should ensure hours match reservation. My reservation was at 830a at another location. My reservation got switched to this location due to equipment unavailability, but no one informed me the new location doesn't open until 9am, and that I would be unable to get my vehicle until then. On top of that, the lady was 15 mins late to work that day, so I didn't even get my vehicle until almost an hour after my scheduled time (930a). I was unable to check-out online myself because the app still had me at the original location. It was a mess. Another issue is that I ordered a dolly ($12), but was unable to take it with me on my one-way move because this location doesn't allow their dolly to leave their location. Therefore, I didn't have a dolly once I got to my new location despite paying for one. It was just a messy start, but eventually, I got on my way and had a successful move.

Évaluation :

1

This was not a good experience. They rescheduled my reservation to another pick up location about 20 miles from the original pick up location. When I arrived, the young lady was as helpful as she could be. When I went to the original location, they told me I could get the tow hitch assembly and everything I needed and some one would assist me with the trailer. When I got to the rescheduled location, They did not have the tow hitch assembly the first location told me they would have. They could not provide any assistance or answer any questions as she said they were not an authorized dealer u-haul, they're just a satellite location. The young lady at the second location was helpful, but limited in what she could a d couldn't do as it seems no one communicated the changes to her.

Évaluation :

1

I was not properly checked in upon equipment return and did not receive a return receipt but was told I was good to go. This resulted in multiple notifications from uhaul about late or unreturned equipment. This rental turned into a very negative experience for me and I would not recommend or use uhaul again if I can avoid it.

Évaluation :

4

I would recommend getting the hitch ball and electrical adaptor prior to going to the actual place to pick up the trailer.

Évaluation :

2

Representative didn't seem to care. Entered wrong ID for the trailer, location return, and misspelled my name. No one was available to help with hookup. Overall bad experience. Delivery location however corrected all the discrepancies and was a pleasure to deal with. Please send them my thanks! Dawes Rd. Mobile Al.

Évaluation :

5

The service were I picked up the was good. However wants I got to my starting point, loaded the truck the A/C went out. It was 90 degrees and humid. I called customer service and registered for a callback. Once I received the callback the phone kept hanging up. I never spoke with a live representative. I will keep trying until I get a response.

Évaluation :

4

They definitely have very good customer service and very helpful very nice to deal with highly recommend them

Évaluation :

1

I was totally over charged at this location!!!!! I drove my truck rental FIVE miles and had it for maybe a little over an hour. The gas needle never moved, but I $49 for gas and some other fee!! I was very upset considering they knew I did not have the truck long enough to even burn out that much gas! When I called to speak with the manager there, he was extremely rude about it and said I would have to call customer service to get refunded because there was nothing he could do. Clearly was was upset and his way of trying to defuse the situation was to say to me, " can you stop hollering at me"! This was the worst experience I ever had at U-Haul! I will never rent from that location again! This manager Quinton was extremely rude and needs a serious lesson in customer service!! He could care less that I was over charged. VERY POOR CUSTOMER SERVICE!!!!!

Évaluation :

5

Fastest drop-off ever!

Évaluation :

4

No assistance was provided for hooking up trailer to vehicle. Location gave me printed instructions and I was on my own. They just asked to take a picture of the hookup after completion Discovered after hookup that the trailer lights were not working; Quality Automotive personnel swapped out wires and fixed problem quickly

Évaluation :

1

55$ is outrages to rent something I used for 46 mins

Évaluation :

5

Nothing everything was easy smooth and everyone was super nice and friendly

Évaluation :

5

Just keep up with what you are doing. You are already good in every aspect

Évaluation :

2

There were glass shards in the rental. They said they didn't know hook up the trailer.

Évaluation :

5

I rented a truck for a one way trip I was told I could drop the truck off at another location I just needed to call Uhaul to let them know that I dropped it off at another location that was not true

Évaluation :

1

I was double charged for insurance and the daily rate...when I talked to the dealer was referred to uhaul customer service...on hold for 45 minutes no resolve. The agent at Jimmy Lee store stated she would call and resolve...and call me back...I have never heard back...very disappointed...poor customer service!!!!@

Évaluation :

4

Rented a tow dolly & the ratchets were very hard to tighten. Needed greased but made it work.also tail light out.

Évaluation :

1

They over charged me for miles and for gas… No one in the office was professional the loud music was too loud where I couldn’t hear the person waiting on me…

Évaluation :

1

Not have to wait an hour for equipment. Actually have equipment that you reserve a week ago. Don't charge people for equipment that you weren't able to rent out to them.

Évaluation :

5

Very nice people upon return....

Évaluation :

5

8)

Évaluation :

1

Truck was very dirty, charged me even I returned it before my due date

Évaluation :

2

Everything went so smoothly, employees were very helpful. Don't know what I would change.

Évaluation :

2

The location is hard to get to and looks a bit sketch on the outside