Évaluations des clients Queen City Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Queen City Self Storage
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shawnte R. le
Great customer experience .Very efficient!!!
Kraig R. le
Customer service was quick and polite
Kevin F. le
They initially "lost" my reservation, and someone that morning had picked up the truck I reserved. But the rep kindly got me another truck - a larger one but he only charged me the same price as the one I reserved. All in all it worked out really well and the rep was nice and helpful, easy move.
JERRY R. le
I RESERVED A FURNITURE DOLLY BUT THEY DIDNT HAVE ONE WHEN I WENT TO PICK UP THE TRUCK.tHAT SAID THE LOCAL REPRESENTATIVE WAS VERY PROFESSIONAL AND SERVICE ORIENTED.
Matthew L. le
Check engine light was on in the van. Didn't bother me and I didn't note any engine problems but it may be concerning to your next customer.
Jackie S. le
Very friendly great experience
robert R. le
Vehicle was cleaned, dash had low tire pressure warnings on, plus warnings to check air pressure.
Sarah M. le
Everything about the rental went smoothly. The agent at the U-Haul location was very professional and helpful. The truck was in surprisingly good shape considering it had more than 100k miles on it.
Benjamin R. le
I have no issues with this location. I should have never had to go to this location. I specifically requested a location by my home, I made the reservation there, asked 3 times if I would be picking up my truck there and was assured that was the case. Yet, the day before I was supposed to pick up my truck, Uhaul changed the location of my pickup. When I went to that location #2, they said that they did not have my truck because a truck wasn't dropped off there (even though there were 3 other 10' trucks in the lot). So Uhaul made their problem my problem and sent me to this 3rd location. At location #2, they said that someone from Uhaul should have called me to let me know that my truck wasn't there. I did get the truck I needed, but because Uhaul is incapable of managing their trucks and reservations - the process was complicated from start to finish.
Ann N. le
There was no one there despite it being within business hours. The name of the location given was different that the actual building.
Mike B. le
Area was poorly marked, with not great signage and google maps took me to a different location. Trucks were parked in a completely different location than night drop slot - took me time to figure out where keys are dropped and more issues with the app and customer service.
sal G. le
Better communication between location and reservation department.
Victoria A. le
Service was great! Friendly and efficient! My only “issue†was locating the place, since Uhaul is in conjunction with another business it was a little difficult to find the place.
Jeff A. le
We do not live in the Cincinnati area but found this convenient to our drop off and an efficient process.
Amanda T. le
My location was changed from what I initially booked, and then less than 24 hours before my move the new location called to push back my rental an hour. When we went to get the truck there was an oil light on. We checked the dipstick and there was literally no oil in the truck. We alerted the attendant, but he didn’t have any oil or service ability at all at the location. We tried to ask for another truck but they didn’t have another one for us. So we had to take the Unserviced U-Haul to a gas station and take care of it ourselves before going to meet our movers, for which we were then late. Since we booked them for a set amount of hours, I was then charged extra by the movers to cover the time I spent SERVICING A U-HAUL BY MYSELF. I’d never come back to this location.
Evan L. le
We came here twice to pick up 2 separate trucks. We used the 24/7 truck share but the app wasn't working so we ended up having to go inside anyways. The first truck, the guy didn't even secure the back door. The next truck we got was for a long distance move. There was supposed to be a dolly on back but we ended up having to go in to the location and get that ourselves. The guy at the counter never have of any sort of overview of the damages to the vehicle or anything. When we picked up it up, there was a HUGE dent in the side of the truck cab, to the point where you couldn't even properly open the front door. Because it was so large and hard to miss, we assumed that this had already been noted in the vehicle damages. And there was no way to check either because the gentleman never gave us any sort of report of inspection on the vehicle. We dropped the vehicle off in Maine on May 7th and mentioned that not being able to open the door properly was really annoying. The guy checked the inspection records and apparently not only had nobody ever reported the dent, there had been no inspection done at all at the Cincinnati location and the last inspection it had recieved was from nearly a month before that. So basically there was no way to prove that we weren't at fault because multiple locations had neglected to give proper inspections. Luckily we had paid for additional coverage just in case, but it was still an incredibly frustrating experience.
Kevin H. le
It all worked out!
Timothy Y. le
Everything was Perfect! Staff was very friendly & helpful !
Angeline B. le
I used express check in. Got text that ready for pick up. Get there and nobody there. Business next door said self check and go online. Went online and it said my gmail couldn't be found. Had to call 800 number and they directed me to go some place else
Jaclyn D. le
Staff was very friendly and my van was ready right on time. They get 5 out of 5 stars!
Jennifer I. le
This location was great! However, the App is terrible!
cynthia C. le
Area was very secure and personal very helpful.
William L. le
We rented a truck, furniture dolly and pads online received a confirmation #, everything was fine. 20 mins later, we received a phone call telling us the truck was not available at that location, and we had to pick it up @ a different place. O.K. we did, the new place, had to re-write our order for some reason, did not have the dolly from the first order, and changed our drop off that we had requested to a different drop off and we didnt know they had changed it. So when we took the truck to our requested locarion they didnt have us scheduled, they then charged us for going 7 miles over our 'alloted' miles. When I schedule it online it was 'unlimited' miles one way, the whole reason for choosing u-haul.
Michele L. le
Great equipment, great service. Thank you!
Tom D. le
I had to go to this location because I couldn't use the automated one on Madison. I tried for 20+ minutes to log in and couldn't get the key. I tried calling the 800 number and all I got was a recording telling me to review my experience. Terrible customer service response.
william S. le
Gas tank not full and license plate hanging off when I pickup . Filled gas tank up anyway at drop off and didn’t have to fill completely Due to it not full at pickup.
Sean M. le
We requested and paid for a dolley. However, nothing was in the truck when we arrived. I tried calling the phone number numerous times on Saturday for customer service and no one answered. Can you refund me for the dolley?
Robin D. le
The app experience was terrible. Visual glitches and information problems throughout. Requiring me to take a picture of my license even though I already had that in my profile. Telling me equipment wasn't available at my chosen location, then allowing me to instead reserve equipment that wasn't available at a different location. Then calling me to instead arrange rental of the equipment I tried to rent at the original location. All personnel were very helpful and competent. The app and process was miserable and needs to be examined.
ALEX M. le
The truck was dirty, cigarette butts in the ash tray, sticky residue on steering wheel and all over console of truck. The back of the truck was covered in some sort of concrete dust and smelled of cigarettes. I ended up cleaning the truck and detailing the interior myself because I could not drive 250 miles and smell cigarettes the whole time.
Carolyn H. le
Great place to pick up a truck. Paul was helpful and well-spoken.
Trenton P. le
Truck was ordered and confirmed at another location two weeks prior to pickup. UHaul did not notify me that my pickup location had changed. The furniture dolly had a broken wheel and was completely unusable.
Gina D. le
The site was not opened when we went there as it was after hours.
clarence W. le
Excellent availability of clean, reliable vehicles with convenient, flexible scheduling. Will Definitely use again & recommend to fam. & friends.
Jerome P. le
We rented the truck from the Wilmer location. Susan was very pleasant and helpful. The entire experience was easy and went smoothly.
Monty G. le
Guys were very nice and helpfull
Mary Ann R. le
Friendly staff and new vehicle!
Thelma S. le
Terrible experience. The man in charge was rude, and when I had to call back, he didn't answer the phone. Caused the movers to be late, and cost us additional money.
MATT R. le
New truck + great service!
Cody W. le
Ample parking spots for the uhauls when returning them. Clearly marked drop off box for the key.
Will S. le
The service was excellent. I especially appreciated the flexiblility of Nick when our move ran longer than expected. He quickly adjustted our contract and all went well. THX.
Danielle L. le
Quick easy rental. Professional friendly staff. Will rent from them again!
fabien A. le
i wasnt instructed on how to drop off the truck past close. its not complicated but i wasnt sure if there was a process or something
Mark K. le
The self checking process did not identify what to do with the keys. Luckily I was able to recall the passcode to put them back in the lock box.