Rental location was easy to locate and had a large enough parking lot to maneuver the truck.
Drew J.
Customer Reviews for Queen City Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make the key box a little more visible. There were no instructions in the app for where to look for it to retrieve the key.
Rebecca B.All was good thank you
SAMUEL B.great customer service
ROBERT C.Liked using the self check-in system. An improvement would be to let people know on the website that it could take up to 30 minutes to complete. I had movers waiting because of the delay.
Kevin P.Rien
DONNICE W.No real guidance on drop off need better signs or website info
Scott W.Nick was so nice! I hope and think that's his name.
Kayla C.All was good. Enjoyed the person that checked me in. Very polite, and kind.
MARY B.The U-Haul check in was difficult to use. Because of hectic moving day schedules, I was late and unable to use the self pick up feature.
Daniel L.Guys were super friendly & easy to deal with. Fast service - took me less than 5 mins to get a truck.
Nick B.The approval process on day of pick up takes way too long.
Renee P.The mobile pick up process has us waiting for 30 minutes to get “approvedâ€. This is entirely too long to just be sitting in the parking lot trying to pick up a van.
Jacob S.Ask about the vehicle and any maintenance/trouble items. I had to bring it up to the man at the counter, and he didn't note the feedback. Gentleman at the counter, however, was very helpful. He was willing to waive half of the mileage charge caused by equipment unavailability in Iowa.
Kristy S.Transmission going out on truck
Lori W.I had trouble figuring out that the lockbox on the gate next to the storage units was where keys were held, but that was kind of on me. Maybe be more clear on the mobile site that it's the lockbox in front of the building? Overall super easy to pickup and return.
K W.I don't know how it can get any easier. Did check in/out on the ap. U-haul worker at Queen City helped me get some pads. Extremely courteous and helpful.
FRANK K.Truck reeked of smoke so we febreezed it.
Cheryl R.Very Friendly. Thanks Again, Guys. You are appreciated! They helped me out in a hard time. Kept smiles and dealt with all the changes with exceptional customer service.
Amber R.The online check-in does not work effectively and has security questions/needs that are not required when you check-in in the store. This caused a 30 minute delay because I had to wait until the store opened to pickup the truck.
LIVIA S.Excellent service à la clientèle. Nice location. No complaints here!
Tamara R.The team at Queen City is friendly and helpful. Very very helpful and understanding
HERMAN C.Larger sign for the key drop would be helpful
Dustin E.They were closed when I made the drop off. Also, there was no visible sign stating this was a U-Haul drop off location. I only knew by seeing other trucks there.
WILLIAM C.Put a Dolly in the truck
Jenita R.The service rep and online reservation were both great.
tony G.Employee came out without a mask on
Edward M.Very efficient and friendly
RICHARD R.Uhaul smelled strongly of smoke. Had to go to three different locations for the equipment I needed. Very unsatisfied overall with UHAUL
Kendall N.Took less than 1 minute to check truck back in.
John M.Nothing - service was great!
Nick B.Rien
Lori G.Quick, easy, great, helpful employees.
gina H.Not related to the dropoff location but pertaining to the scheduling department. Initially I had scheduled a dropoff at a location very close to me. When I reviewed the contract at my destination, I saw that the dropoff had been changed to a location across town. I called to change it and spoke with someone named Evan in the scheduling department. I explained the situation and asked if we could change it. He was extremely rude and dismissive, and basically told me that I was out of luck, had to drive it to the new location because there was an booked rental there, and that it wasn't his problem and that I would just have to deal with it (I'm paraphrasing from memory, but the gist and extreme rudeness was there). After much calling around and working with other members of U-Haul, I got it straightened out, thankfully, but my experience with him specifically was terrible. I hope it was just that he was having a bad day, but he didn't even try to help me work it out, and I expressed several times that driving a trailer and 26 foot truck through downtown Cincinnati was not something I was comfortable with. Thankfully other members of the staff were helpful and we're able to work it out.
Patrick H.Excellent customer service , professional, congenial, & good equipment & customer service.
Lori G.Very nice and professional. They were very understanding regarding the multiple dollies and used blankets that were left in the truck when we rented. They were quick to send a contract and process the drop off
Ashley J.Service was fast & truck was great!
Nick B.Thank you very much!
Janett G.The folks at Queen City were friendly, knowledgable, and easy to work with. Merci.
dan F.Great job guys!
Steven G.Worked out perfectly for my brief limited needs.
Gunter S.Great customer experience .Very efficient!!!
shawnte R.Customer service was quick and polite
Kraig R.They initially "lost" my reservation, and someone that morning had picked up the truck I reserved. But the rep kindly got me another truck - a larger one but he only charged me the same price as the one I reserved. All in all it worked out really well and the rep was nice and helpful, easy move.
Kevin F.I RESERVED A FURNITURE DOLLY BUT THEY DIDNT HAVE ONE WHEN I WENT TO PICK UP THE TRUCK.tHAT SAID THE LOCAL REPRESENTATIVE WAS VERY PROFESSIONAL AND SERVICE ORIENTED.
JERRY R.Check engine light was on in the van. Didn't bother me and I didn't note any engine problems but it may be concerning to your next customer.
Matthew L.Very friendly great experience
Jackie S.Vehicle was cleaned, dash had low tire pressure warnings on, plus warnings to check air pressure.
robert R.