No changes at this time.LARRY M.
Trailer Rental & Towing in Cincinnati, OH at Queen City Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45227
(South of Madison Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Cincinnati, OH 45227
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Uhaul on Gilbert ave cancelled my reservation without notice. They told me it's their policy to cancel one hour after scheduled pickup. This policy is nowhere in the emails uhaul sent me. They found me a truck several miles away on red bank expressway. The manager there was great and restored my confidence. I dropped off the truck and left the keys that evening. On Tuesday I found a second rental charge on my card. I then waited an hour and a half in hold to talk to customer service. Linda richter was the rep who helped me. She was excellent, among my best customer service experiences. When we finally sorted it out it appears all charges had already been reconciled. I will now wait a week for my bank to post the changes. All told uhaul wasted an hour of my time on moving day and another two hours with customer service. If at all possible I will always choose another rental company in the future.JAMES M.
Friendly helpful and courteous staff.MARY W.
Rental location was easy to locate and had a large enough parking lot to maneuver the truck.Drew J.
Make the key box a little more visible. There were no instructions in the app for where to look for it to retrieve the key.Rebecca B.
All was good thank youSAMUEL B.
great customer serviceROBERT C.
Liked using the self check-in system. An improvement would be to let people know on the website that it could take up to 30 minutes to complete. I had movers waiting because of the delay.Kevin P.
No real guidance on drop off need better signs or website infoScott W.
Nick was so nice! I hope and think that's his name.Kayla C.
All was good. Enjoyed the person that checked me in. Very polite, and kind.MARY B.
The U-Haul check in was difficult to use. Because of hectic moving day schedules, I was late and unable to use the self pick up feature.Daniel L.
Guys were super friendly & easy to deal with. Fast service - took me less than 5 mins to get a truck.Nick B.
The approval process on day of pick up takes way too long.Renee P.
The mobile pick up process has us waiting for 30 minutes to get â€œapprovedâ€. This is entirely too long to just be sitting in the parking lot trying to pick up a van.Jacob S.
Ask about the vehicle and any maintenance/trouble items. I had to bring it up to the man at the counter, and he didn't note the feedback. Gentleman at the counter, however, was very helpful. He was willing to waive half of the mileage charge caused by equipment unavailability in Iowa.Kristy S.
Transmission going out on truckLori W.
I had trouble figuring out that the lockbox on the gate next to the storage units was where keys were held, but that was kind of on me. Maybe be more clear on the mobile site that it's the lockbox in front of the building? Overall super easy to pickup and return.K W.
I don't know how it can get any easier. Did check in/out on the ap. U-haul worker at Queen City helped me get some pads. Extremely courteous and helpful.FRANK K.
Truck reeked of smoke so we febreezed it.Cheryl R.
Very Friendly. Thanks Again, Guys. You are appreciated! They helped me out in a hard time. Kept smiles and dealt with all the changes with exceptional customer service.Amber R.
The online check-in does not work effectively and has security questions/needs that are not required when you check-in in the store. This caused a 30 minute delay because I had to wait until the store opened to pickup the truck.LIVIA S.
Great customer service. Nice location. No complaints here!Tamara R.
The team at Queen City is friendly and helpful. Very very helpful and understandingHERMAN C.