Uhaul on Gilbert ave cancelled my reservation without notice. They told me it's their policy to cancel one hour after scheduled pickup. This policy is nowhere in the emails uhaul sent me. They found me a truck several miles away on red bank expressway. The manager there was great and restored my confidence. I dropped off the truck and left the keys that evening. On Tuesday I found a second rental charge on my card. I then waited an hour and a half in hold to talk to customer service. Linda richter was the rep who helped me. She was excellent, among my best customer service experiences. When we finally sorted it out it appears all charges had already been reconciled. I will now wait a week for my bank to post the changes. All told uhaul wasted an hour of my time on moving day and another two hours with customer service. If at all possible I will always choose another rental company in the future.JAMES M.
Customer Reviews for Queen City Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45227
(South of Madison Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.CARLY M.
Le client n'a pas laissé de commentaire.BRENT R.
Friendly helpful and courteous staff.MARY W.
Rental location was easy to locate and had a large enough parking lot to maneuver the truck.Drew J.
Make the key box a little more visible. There were no instructions in the app for where to look for it to retrieve the key.Rebecca B.
Le client n'a pas laissé de commentaire.RICHARD L.
All was good thank youSAMUEL B.
great customer serviceROBERT C.
Le client n'a pas laissé de commentaire.LAKEISA E.
Liked using the self check-in system. An improvement would be to let people know on the website that it could take up to 30 minutes to complete. I had movers waiting because of the delay.Kevin P.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.Lawana F.
No real guidance on drop off need better signs or website infoScott W.
Nick was so nice! I hope and think that's his name.Kayla C.
Le client n'a pas laissé de commentaire.THOMAS P.
All was good. Enjoyed the person that checked me in. Very polite, and kind.MARY B.
The U-Haul check in was difficult to use. Because of hectic moving day schedules, I was late and unable to use the self pick up feature.Daniel L.
Guys were super friendly & easy to deal with. Fast service - took me less than 5 mins to get a truck.Nick B.
The approval process on day of pick up takes way too long.Renee P.
The mobile pick up process has us waiting for 30 minutes to get â€œapprovedâ€. This is entirely too long to just be sitting in the parking lot trying to pick up a van.Jacob S.
Le client n'a pas laissé de commentaire.NATALIE C.
Le client n'a pas laissé de commentaire.TODD G.
Le client n'a pas laissé de commentaire.Brian B.
Ask about the vehicle and any maintenance/trouble items. I had to bring it up to the man at the counter, and he didn't note the feedback. Gentleman at the counter, however, was very helpful. He was willing to waive half of the mileage charge caused by equipment unavailability in Iowa.Kristy S.
Le client n'a pas laissé de commentaire.Carly H.
Le client n'a pas laissé de commentaire.Jordan M.
Transmission going out on truckLori W.
Le client n'a pas laissé de commentaire.EDWARD H.
Le client n'a pas laissé de commentaire.Petr V.
Le client n'a pas laissé de commentaire.Cynthia B.
Le client n'a pas laissé de commentaire.ROBERT H.
I had trouble figuring out that the lockbox on the gate next to the storage units was where keys were held, but that was kind of on me. Maybe be more clear on the mobile site that it's the lockbox in front of the building? Overall super easy to pickup and return.K W.
I don't know how it can get any easier. Did check in/out on the ap. U-haul worker at Queen City helped me get some pads. Extremely courteous and helpful.FRANK K.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Greg P.
Le client n'a pas laissé de commentaire.Sam S.
Le client n'a pas laissé de commentaire.Jerome G.
Le client n'a pas laissé de commentaire.Madeline B.
Truck reeked of smoke so we febreezed it.Cheryl R.
Very Friendly. Thanks Again, Guys. You are appreciated! They helped me out in a hard time. Kept smiles and dealt with all the changes with exceptional customer service.Amber R.
Le client n'a pas laissé de commentaire.Connie P.
The online check-in does not work effectively and has security questions/needs that are not required when you check-in in the store. This caused a 30 minute delay because I had to wait until the store opened to pickup the truck.LIVIA S.
Excellent service à la clientèle. Nice location. No complaints here!Tamara R.
The team at Queen City is friendly and helpful. Very very helpful and understandingHERMAN C.
Larger sign for the key drop would be helpfulDustin E.
Le client n'a pas laissé de commentaire.dimitrius W.
Le client n'a pas laissé de commentaire.David B.
They were closed when I made the drop off. Also, there was no visible sign stating this was a U-Haul drop off location. I only knew by seeing other trucks there.WILLIAM C.
Le client n'a pas laissé de commentaire.Aimee K.
Le client n'a pas laissé de commentaire.Elizabeth Q.
Le client n'a pas laissé de commentaire.JULIET B.
Le client n'a pas laissé de commentaire.joseph B.
Le client n'a pas laissé de commentaire.Larry P.
Put a Dolly in the truckJenita R.
The service rep and online reservation were both great.tony G.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Bruce M.
Employee came out without a mask onEdward M.
Very efficient and friendlyRICHARD R.
Uhaul smelled strongly of smoke. Had to go to three different locations for the equipment I needed. Very unsatisfied overall with UHAULKendall N.
Le client n'a pas laissé de commentaire.Todd N.
Took less than 1 minute to check truck back in.John M.
Le client n'a pas laissé de commentaire.Abigail T.
Nothing - service was great!Nick B.
Le client n'a pas laissé de commentaire.Kathryn P.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Chad L.
Le client n'a pas laissé de commentaire.Joel C.
Quick, easy, great, helpful employees.gina H.
Not related to the dropoff location but pertaining to the scheduling department. Initially I had scheduled a dropoff at a location very close to me. When I reviewed the contract at my destination, I saw that the dropoff had been changed to a location across town. I called to change it and spoke with someone named Evan in the scheduling department. I explained the situation and asked if we could change it. He was extremely rude and dismissive, and basically told me that I was out of luck, had to drive it to the new location because there was an booked rental there, and that it wasn't his problem and that I would just have to deal with it (I'm paraphrasing from memory, but the gist and extreme rudeness was there). After much calling around and working with other members of U-Haul, I got it straightened out, thankfully, but my experience with him specifically was terrible. I hope it was just that he was having a bad day, but he didn't even try to help me work it out, and I expressed several times that driving a trailer and 26 foot truck through downtown Cincinnati was not something I was comfortable with. Thankfully other members of the staff were helpful and we're able to work it out.Patrick H.
Excellent customer service , professional, congenial, & good equipment & customer service.Lori G.
Very nice and professional. They were very understanding regarding the multiple dollies and used blankets that were left in the truck when we rented. They were quick to send a contract and process the drop offAshley J.
Le client n'a pas laissé de commentaire.ossama A.
Service was fast & truck was great!Nick B.
Le client n'a pas laissé de commentaire.Fatima Z.
Le client n'a pas laissé de commentaire.John W.
Thank you very much!Janett G.
The folks at Queen City were friendly, knowledgable, and easy to work with. Merci.dan F.
Le client n'a pas laissé de commentaire.Cheryl B.
Great job guys!Steven G.
Le client n'a pas laissé de commentaire.dimitrius W.
Worked out perfectly for my brief limited needs.Gunter S.
Le client n'a pas laissé de commentaire.Elizabeth B.
Le client n'a pas laissé de commentaire.Shavonte S.
Le client n'a pas laissé de commentaire.jay G.
Le client n'a pas laissé de commentaire.Candice C.
Great customer experience .Very efficient!!!shawnte R.
Le client n'a pas laissé de commentaire.Shawn C.
Customer service was quick and politeKraig R.
Le client n'a pas laissé de commentaire.Angela N.
Le client n'a pas laissé de commentaire.Charles E.
Le client n'a pas laissé de commentaire.Bonnie M.
They initially "lost" my reservation, and someone that morning had picked up the truck I reserved. But the rep kindly got me another truck - a larger one but he only charged me the same price as the one I reserved. All in all it worked out really well and the rep was nice and helpful, easy move.Kevin F.
Le client n'a pas laissé de commentaire.DONNA K.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.Christine P.
I RESERVED A FURNITURE DOLLY BUT THEY DIDNT HAVE ONE WHEN I WENT TO PICK UP THE TRUCK.tHAT SAID THE LOCAL REPRESENTATIVE WAS VERY PROFESSIONAL AND SERVICE ORIENTED.JERRY R.