Le client n'a pas laissé de commentaire.DeAcsa S.
Customer Reviews for Queen City Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cincinnati, OH 45227
(South of Madison Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing, all was great!Theodore H.
Le client n'a pas laissé de commentaire.Jess H.
Le client n'a pas laissé de commentaire.Brendan R.
Very efficient pick up and drop off! Friendly!Sally E.
Le client n'a pas laissé de commentaire.Nicholas T.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.STEPHANIE H.
Not a thing. Clean, professional, quick in and out.WILLIAM D.
Le client n'a pas laissé de commentaire.Karen D.
This was wonderful. I only needed the vehicle for a couple hours, and was able to rent one that was going out later in the day. This meant I could use it when I needed it, and not have to schedule a more remote location or later time. Love these people!!MARY C.
Le client n'a pas laissé de commentaire.YOLANDA B.
Le client n'a pas laissé de commentaire.Sean G.
Our representative was very awesome and had a great personality. Track was in good and clean condition.JERROLD G.
Le client n'a pas laissé de commentaire.CALVIN I.
Le client n'a pas laissé de commentaire.Robert H.
Allow access to keys and trucks 24/7/365BRIAN G.
The gentleman who rented me the van actually went out in the snow and cold to start the van up for me so it could warm up a little while the other guy did the paper work. Great service!!!JAMES L.
Le client n'a pas laissé de commentaire.WARREN P.
Le client n'a pas laissé de commentaire.Adam D.
Le client n'a pas laissé de commentaire.RICHARD H.
Great location, easy access, friendly staffKENNETH H.
Great experience again, that is why I returned, and still satisfied. ThanksTheodore H.
Dude was super chillJeremy L.
Le client n'a pas laissé de commentaire.Adrianne M.
These guys were wicked helpful! The truck was clean. Helped me confirm the right insurance knowing I would be in a hilly and treelined area of Cincy for my move. Then helped me know that I really only needed to borrow 2 blankets or so rather than sell me a bunch of things I did not need. Would highly recommend. I picked up and dropped off in person during business hours as to not have to use the app.MATTHEW S.
All good and great service and staffMIGUEL R.
The truck was not cleaned out. Had to sweep out the box before I started Inside windows hadn't been cleaned in sometime.GREGG B.
Agent Nick was friendly and helpful, calling prior to rental time. Will definitely use this location again.GUNTER S.
Location has adequate parking space and makes it all easy to do if you follow the phone instructions when picking up and dropping off.Cesar A.
No areas need improvement, in my opinion. Excellent service during rental and pickup. Your staff was excellent!WILLIAM D.
Le client n'a pas laissé de commentaire.Essex L.
Great placeCALEB C.
Both cab and cargo areas needed to be swept and mud removed.Ro S.
Le client n'a pas laissé de commentaire.Carolyn H.
Le client n'a pas laissé de commentaire.REBECCA B.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.THEODORE H.
Friendly customer service and that is always greatly appreciatedMICHAEL M.
Le client n'a pas laissé de commentaire.PARIS G.
The check in process was confusing. The email & app instructions were not well outlined and I had to wait on the phone to receive help to finalize the check in process.Riley F.
Le client n'a pas laissé de commentaire.KAREN ANN S.
Online return was terrible. Online drop off did not work Sunday night. On step 3 photos wouldn't upload - despite uploading in section 2. Wasted 20 minutes on this. Then tried to call uhual where I sat on the line for 35 minutes until a call back option was offered an hour later. When I got the call back the call was disconnected right before being connected to a rep. Absolutely unacceptable customer service. I then had to take time off the following day to go return the keys. This experience has ruined my perceptive of uhual and I will be considering other options during my next trip. I wanted to call to request compensation for my time after this instance but it wasn't worth waiting on the phone for another hour. Completely unacceptable experience.OLIVIA N.
You cold not have guns laying around in the parking lotCLIFFORD B.
Nice facility - very helpfulDavid G.
Le client n'a pas laissé de commentaire.RICHARD DEAN P.
Le client n'a pas laissé de commentaire.CHARLES C.
The way the truck was parked against the trees there were ants in the back that we had to remove to get into the truck bed.Edvard H.
Le client n'a pas laissé de commentaire.Maggie K.
Excellent service à la clientèle. Prompt attention to my requirements.Larry M.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.GREGORY W.
Had to drop off after hours. The location was not clear and it was not easy.Monica H.
We receive incredible customer service and will 100 % use this location again next time we moveKYLA H.
Everything was greatSANDRA B.
rental not equipped as agreedChris H.
app is not very intuitiveJenna P.
Le client n'a pas laissé de commentaire.CRAIG R.
This is by far the best location I've ever rented a u-haul form. in and out in five minutesKevin S.
Could not get the mobile app to work after hours.WILLIAM D.
Le client n'a pas laissé de commentaire.Dennis Z.
The gentleman at the location was very Helpful and a Excellent representative of your company.JOHN P.
Friendly and quickJASON C.
Le client n'a pas laissé de commentaire.SARAH M.
Le client n'a pas laissé de commentaire.BRIAN F.
Long distance rental, over 700 miles, requested a newer vehicle but got a truck with over 138 000 miles. Checked in online but agent was unfamiliar with our order when we arrived and went through all checkin again. None of the items we ordered and paid for in advance were available at this location. Had to pick up our furniture pads, dollies, etc at another location if we wanted them in a timely manner. Unprofessional agents. Tossed keys over the counter and said they thought our truck was the 3rd 15-footer on the left. Had to ask for agent to come out for vehicle inspection. Our truck had many dings, scratches, etc. No brochures offered. Unfamiliar with the Safe insurance we purchased. Very bad customer service.LESLIE S.
No changes at this time.LARRY M.
Le client n'a pas laissé de commentaire.Christine S.
Uhaul on Gilbert ave cancelled my reservation without notice. They told me it's their policy to cancel one hour after scheduled pickup. This policy is nowhere in the emails uhaul sent me. They found me a truck several miles away on red bank expressway. The manager there was great and restored my confidence. I dropped off the truck and left the keys that evening. On Tuesday I found a second rental charge on my card. I then waited an hour and a half in hold to talk to customer service. Linda richter was the rep who helped me. She was excellent, among my best customer service experiences. When we finally sorted it out it appears all charges had already been reconciled. I will now wait a week for my bank to post the changes. All told uhaul wasted an hour of my time on moving day and another two hours with customer service. If at all possible I will always choose another rental company in the future.JAMES M.
Le client n'a pas laissé de commentaire.CARLY M.
Le client n'a pas laissé de commentaire.BRENT R.
Friendly helpful and courteous staff.MARY W.
Rental location was easy to locate and had a large enough parking lot to maneuver the truck.Drew J.
Make the key box a little more visible. There were no instructions in the app for where to look for it to retrieve the key.Rebecca B.
Le client n'a pas laissé de commentaire.RICHARD L.
All was good thank youSAMUEL B.
great customer serviceROBERT C.
Le client n'a pas laissé de commentaire.LAKEISA E.
Liked using the self check-in system. An improvement would be to let people know on the website that it could take up to 30 minutes to complete. I had movers waiting because of the delay.Kevin P.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.Lawana F.
No real guidance on drop off need better signs or website infoScott W.
Nick was so nice! I hope and think that's his name.Kayla C.
Le client n'a pas laissé de commentaire.THOMAS P.
All was good. Enjoyed the person that checked me in. Very polite, and kind.MARY B.
The U-Haul check in was difficult to use. Because of hectic moving day schedules, I was late and unable to use the self pick up feature.Daniel L.
Guys were super friendly & easy to deal with. Fast service - took me less than 5 mins to get a truck.Nick B.
The approval process on day of pick up takes way too long.Renee P.
The mobile pick up process has us waiting for 30 minutes to get â€œapprovedâ€. This is entirely too long to just be sitting in the parking lot trying to pick up a van.Jacob S.
Le client n'a pas laissé de commentaire.NATALIE C.
Le client n'a pas laissé de commentaire.TODD G.
Le client n'a pas laissé de commentaire.Brian B.
Ask about the vehicle and any maintenance/trouble items. I had to bring it up to the man at the counter, and he didn't note the feedback. Gentleman at the counter, however, was very helpful. He was willing to waive half of the mileage charge caused by equipment unavailability in Iowa.Kristy S.
Le client n'a pas laissé de commentaire.Carly H.
Le client n'a pas laissé de commentaire.Jordan M.
Transmission going out on truckLori W.
Le client n'a pas laissé de commentaire.EDWARD H.
Le client n'a pas laissé de commentaire.Petr V.
Le client n'a pas laissé de commentaire.Cynthia B.