The return app did not work
wayne G.
Customer Reviews for Quinn Equipment Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing. It was all great!
clark C.Everything worked great!
RYAN P.Use a web browser to do the checkin/check out. The mobile app times out and creates problems. Trying to call uhaul for help is long and frustrating, so be prepared to sit waiting for hours if you do need customer assistance.
Shawn B.Quinn was helpful and worked with us. We just didn't get the right truck. That was not Quinn's fault. We reserved a 20 foot truck, never got a call from Uhaul to finalize where to pick up the truck and none were available. We ended up with a 10 foot truck which was nowhere near big enough.
Benjamin L.When I made the reservation at Quinn Equipment Inc, it was for a truck and an appliance dolly. As I was only moving a couple of items in town I was okay with the 12pm-6pm time frame as I would need it maybe 2 hours max. So I told the family that I am grabbing the stuff from that I would be there at 2. The problem though was when I went to the location to get the truck and appliance dolly, the dolly was not there. I called the U-Haul number that I was given and the first time I was on hold for 15 minutes before being told that representative was in St. Louis, MO and cannot help me. She then transferred me to the Iowa department, but all that did was put me on hold for 10 more minutes. After that 10 minutes it sent me back to the representative in MO who then tells me to hang up and call again. At this point I had to call and tell the person who I was grabbing the stuff from that I was going to be late. I then called the U-Haul number again and finally got to a person in Iowa. They said the only option I had was to go to another location that was 20 minutes away to grab the appliance dolly. So I drove 20 minutes to the other location, and received the dolly. I then went back to the Quinn Equipment Inc location to finish up the truck check out on the app. During the checkout process of the truck there is a section in the app to upload pictures of the truck for damage before I sign it out. The app would not let you upload photos at it kept timing out. After all the issues I was finally able to get to the address to pick up the items I bought. That though was 2 hours later than I said we would be there by. This wasn't just a little pain, but a big issue. The items we were moving weighed over 100lbs (hence needing an appliance dolly). Not having one ready to go made us adjust our schedule, and make everyone change their plan because of this. I am very upset, over this and I do expect to get called about this.
Bruce L.Was ready to go. No issues what so ever...
WADE K.Very friendly and helpful.
COLLEEN L.Uhaul did not provide the truck in the city requested. We had to fight for a location that was workable but not the closest. They also bumped the price up by over a 1 000 $even though I reserved it 2 months earlier. They were difficult to work with and would not commit to having a truck until the last few days.
DOUGLAS K.Unsure how we were supposed to check the truck in. Hope we did it correctly because we got done early yesterday...LOL
Brad G.GREAT STAFF
Joseph H.See above comment numbers 1 and 3 for clarification.
Vicki S.I thought I reserved a uhaul truck from the location closest to me but it was unavailable even though I reserved it few weeks in advance.
Addison N.Very easy and great equipment. Not a lot of spots to park the big uhauls. Wasnt sure where to park without blocking storage container.
Timothy B.Great friendly staff! Quick and professional.
Vaelan M.More of an overall suggestion than a site-specific suggestion: The truck we picked up had some minor damage which we did not notice as we picked up the truck in the rain. When I notice the damage, I was very worried we would get charged. It would be nice to have a sheet saying what if any damage already existed so everyone knows who is responsible for any damage.
Kenneth F.no problems everything worked fine
LAWRENCE S.Keep up the great work . Thank you
Stephen W.Staff was friendly,courteous,and helpful
FRED DELIVAN V.quick and easy. Truck was clean and service was friendly and helpful.
ken S.Very nice staff. Very easy check in and clear instructions.
Matthew M.Convenient location to pickup and drop off the retail equipment.
SCOTT A.Great service!
Doug L.it took a while for the employee to warm up. it was more of a transactional setting at first. Eventually he loosened up and was more engaged rather than viewing this as a transactional process only. good first impressions are lasting
Michael J.Rien
robert H.Good to be done pulling a trailer. The gentleman was welcoming and polite. The facility was very clean and nice. COVID standards were inplace. I will use Uhall again.
Ramona G.Your app for returning needs improvement. Needs an option to turn on the camera's flash.
Perry C.The person was very pleasant
Patty S.Smooth experience overall with mobile check in. Only complaint was that we ordered a couple dollies for transporting furniture, but never received them. They did refund that portion so that was good.
Alexandra N.GREAT PEOPLE TO WORK WITH EVERYTHING WENT PERFECT
Joseph H.Wash the truck and trailer.
Joel S.Quinn Equipment has always been a friendly place and they are always ready to help with my moving needs!
Dean R.Everything went perfect. Even had the truck warm for me when I got there. Great job. Thank you.
Joseph H.I was initially given the wrong truck, but this was corrected quickly and easily.
Jodie P.Too small and out is level to drop easily with an RV. It was well lit and overall, it was much better experience than the rental pick-up.
John E.Nothing. Everything was great.
Dale C.Nothing, I just want to add that the person who rented me the Uhaul was very friendly and his service was phenomenal.
Vikash M.Excellent customer service and great social distancing. Helped me right away
Warren K.