The problem is, I wouldn't recommend UHaul at all. Easy to reserve, but the no contact to retrieve keys for pickup with the app is beyond the worst app ever. First, trying to navigate where you need to start the process for pickup is ridiculous. There were 2 different families trying to locate. Once found, neither one of location locator would work, nor would the ability to scan sticker. After waiting for the location yo open with our first reservation, they did not open at 9. We waited 15 minutes. Then we finally canceled our reservation and reserved at Quinn storage. If you are going to have an app for all your reservations, you definitely NEED a easier way to navigate you app.
scott B
Quinn Equipment Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marion, IA 52302
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Your app is useless. I did the steps, took the pictures, sent the contact information. You called my alternate contact, and then, nothing. Total silence. No calls. No texts. No email. We called "customer service ", they were useless. In fact they hung up on us, twice. Chat through the app? Useless. Told me to shut down the app and sign back in. That ended the chat and didn't work. If Quinn's owner hadn't been there in a Saturday afternoon, we'd still be waiting for our truck 2 days later! If we'd had ANY other option, we'd have taken it. Your online "24/7" program is terrible. Fix it. Now.
Jeff HFix website and hire people who care about their job. The worst U-Haul experience I've ever had.
Cassandra IThe front desk didn’t explain that I had to drop the truck back to the same location, which almost caused me to go over in miles that I estimated. 😠
Breonnah SEverything about this experience was wonderful except for the return. I returned after hours but the process was not explained to me at pick up. I had deposited the keys before starting the check in process as it has been many years since I have rented and that was previously all that needed to be done. I then did the return process on the app and realized there were many things that needed to be done that I couldn't do because I had locked the vehicle and deposited the keys. I am sure I will get charged the fee but after a stressful day of moving, this was an inconvenience I had not anticipated. I guess lesson learned on my part but it couldn't have been better explained at pick up.
Jacqueline M