Customer Reviews for Radio Grove Hardware
(U-Haul Neighborhood Dealer)

552 évaluations

250 Rte 27   Raymond, NH 03077
(2 Mi W Of Dwntwn)

(603) 895-0004

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Dimanche : de 9 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(603) 895-0004

250 Rte 27
Raymond, NH 03077
(2 Mi W Of Dwntwn)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–4:30 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Dimanche : de 9 h a.m. 3 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was great, truck was ready and no problems even in the cold weather.

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Excellent, easy experience!

Jean D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erik G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marybeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Gentleman stopped work he was doing and checked us out! Very cordial

George P. 
Évaluation :
5

Everything went smoothly, thanks again

Justin R. 
Évaluation :
5

Friendly and helpful people here. Very nice experience!

Mark S. 
Évaluation :
5

No hard sell at the counter for all the extra coverages & equipment I didn't need

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Truck was perfect for moving our daughter into her apartment in Boston. Easy pick up and drop off. Everyone was very accommodating would definitely recommend Thank you again Kim

Kimberly F. 
Évaluation :
5

Everything was great.

John V. 
Évaluation :
4

The van smelled like a barn. Other than that, it was immaculate, drove well, and hauled a whole sectional.

Regina A. 
Évaluation :
5

No improvement needed, Thank you

Kleff N. 
Évaluation :
4

The truck did the job despite being a truck with 140K plus miles on it. The people were very accommodating, helpful and friendly.

Kenneth M. 
Évaluation :
5

Through no fault of Radio Grove Hardware, the prior renter of a 4x8 trailer did not return it. I was upgraded to a 5x8. The 5x8 trailer is terrible when empty. VERY little tongue weight, so it constantly beats the hitch and bounces the tow vehicle. Once loaded it behaved perfectly. The one-way trip to load the trailer was BRUTAL - so be aware, you need to bring a couple hundred pounds to put in the front of the trailer during transport.

Steven B. 
Évaluation :
5

Don't change a thing! If it's not broken. Don't fix it.

Ken F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret Katheri P. 
Évaluation :
5

The U-Haul app was super easy to use.

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

Staff was great, friendly and helpful! Everything was great....

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Organized, professional, friendly and made the whole experience go smoothly

Don L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
3

The location was awful no signal could not use the online check in. Which would have been fine, but the sales person in the store was a young very untrained guy, who really was thrown in that position that he hadn't been properly trained for. He was unable to assist me and I actually felt bad for him. I finally had to change the pick up time as a result. I'll never use that U-Haul location again, just terrible service all around.

Rebekah S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Easy in, easy out. Very convenient and friendly

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P. 
Évaluation :
4

Le service à la clientèle était génial. Very polite and welcoming.

Kerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent U. 
Évaluation :
5

Very Helpfull, Thank you !

Radio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
5

Great Service!

Wayne W. 
Évaluation :
1

Bald tires on the trailer! Ended up with a blown tire and sat on the side of the road for three hours!

Logan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy B. 
Évaluation :
5

Excellent customer service and location

Alicia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan G. 
Évaluation :
5

The experience was very quick efficient. I'll be back for more retals.

Manuel Eric E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florance E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dinesh T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK D. 
Évaluation :
5

Easy and simple, great staff!

Michael P. 
Évaluation :
5

Update their hours on the U-Haul website. I waited around thinking they weren't open yet.

Justin S. 
Évaluation :
4

The only negative comment was that the windows of the van needed cleaning. Otherwise, the vehicle was clean and well maintained.

Fred M. 
Évaluation :
5

Friendly, helpful and very professional.

Guillermo M. 
Évaluation :
5

I didn't get a dolly as requested.

Jason P. 
Évaluation :
5

Ask if they need a 2 wheeler and pads. Sometimes when moving a person can be overwhelmed with all the new challengeexecells in life. But I got excellent service.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry E. 
Évaluation :
5

The people at Radio Grove were excellent to deal with

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Efficient, caring service

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bishwa Bahadur S. 
Évaluation :
3

The problem I have with this rental was I reserved my trailer in Bedford NH with a confirmation, and got a call and was told I needed to travel 30 minutes out of my way to Raymond to pick up this trailer because they did not have one in Bedford. Then when I picked up the trailer it seemed like my reservation information was not available at this location, and they had to redo all the information into the computer, and then rang it all up different than what I had been promised, so they had to redo it which took another 30 minutes. Then they could not find the return location information in Oklahoma.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
1

I called them to check and confirm rates before going there, when I went there employee working there tried to give me the same rate but she was unable and then she realized she might have given me wrong info , she tried for more than 1,5 hours and booked few different reservations and kept cancelling those. Then called her boss(owner of the Radio Grove Hardware) he tried and charged me twice for different trucks and charged me wrong both times and then when I asked to get rates rates promised he started shouting on me and insulted me , started giving me bad words and asked me to leave store in extremely bad words (can't even type here). I spent more than 2 hours when this should have been done in 5 minutes and then I was treated like I was asking truck for free or some. He was extremely and unacceptably rude. I see there are multiple charges on my card and need refund for it. I should get refund for all the reservations the way I was treated. I could have never went there and get humiliated in front of all other customers. He sounded pretty resist too. Worst experience ever. You should discontinue contract with them. Please let me know what should I do to get my refund for duplicate charges and if there anything else for customer courtesy UHaul can give me that would be great.

Ankit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
2

When I returned the cleaned truck at 6pm, with a full tank or gas and the odometer reading, I found there were no directions as to how to return my truck online. I called all the numbers I could find to get help. No answers. I tried to return online on the app. It said I had “no reservations”. The next morning before I had a chance to call I got a bill for over $60. I only went 8 miles over the allotted mileage included. I called the drop off location and while the young man who answered was kind and tried to help, he couldn't so gave me a number of someone who “could” help and I left a voicemail - got no call back. So I called Eric at the pick up location and he was going to reach out to someone. He even followed up with a call to tell me he hadn't heard back from the management about my dispute. That he hadn't forgotten me. This is not up to Eric, nor the young man at the drop off location. This needs to be handled properly by a manager in billing. PLEASE FORWARD THIS TO SOMEONE WHO CAN REFUND ME. I am a long time customer and in the past two years alone I've rented a lot of equipment. I'm happy to pay the overage on mileage but as I'm sure you will agree, I owe nothing else. Please me at 603-349-0010 at your earliest convenience to resolve this issue. Thank you. Cathy Vannest

CATHY V. 
Évaluation :
5

Excellent job by personnel. Since we are new to the area and had trouble finding a service station to fill up, the Radio Grove Hardware person offered suggestions on local gas stations. He also asked questions regarding any truck issues encountered during our moving. We really appreciated his attentiveness to details.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
3

By far the worst experience I have ever had with U Haul. I was schedule to pick this up in Portsmouth, NH to arrive and be told its 20 mins north at another location. They said notes in file from U Haul indicated a call and busy signal but no communication of the change to me. I prepaid for TX boxes and mattress covers and other items. They weren't available at the location I pickup the truck. I was told in Portsmouth they would already be on the truck. I can't say how the response in Portsmouth was completely disappointing an unacceptable. On a final note it is impossible to get a busy signal on my cell. It's call voicemail and automatically goes applies when you are on a call.

WILLIAM B. 
Évaluation :
5

I started the process at the Brentwood NH location, Stacey was PHENOMENAL!!!!! So helpful and patient with my many questions. The gentleman at Radio Grove was helpful too.

Tammy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell P. 
Évaluation :
5

Support local small businesses!Great place to do business.

CHARLES J. 
Évaluation :
1

Uhaul changed location on me the day prior to move to this location instead. Was considerably off the path from my destination. It took the employee 45 minutes to find my reservation in the system. As I arrived to pack, I received a message that my vehicle would be locked in their property because employees failed to notify me they lock their lot with a gate until I was already halfway through packing. Had to rush back to the site, move my personal vehicle outside of the gate, then return to pack, complete my move, and drop off the vehicle before getting to work an hour and a half late.

Andrew A. 
Évaluation :
5

Wayne owner of radio grove was beyond nice and helpful. He made dropping the truck off a much better experience.

Cherie B. 
Évaluation :
4

Brand new truck with less than 3 000 miles recommend to friends moving end of month. Nothing everything went smoothly.

Duane B. 
Évaluation :
5

Rien

Jesse M. 
Évaluation :
5

The location and the people who represented U-Haul were excellent. The vehicle itself was clean BUT the AC did not work on two of the hottest days this year... I have been a faithful customer of U-Haul but this experience will be enough to try another company the next time I need a vehicle

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brendan A. 
Évaluation :
5

Kind, helpful.

Troi H. 
Évaluation :
5

Customer service and quick response to my needs was beyond my expectations

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
5

The woman working in the store was very helpful and a pleasure to work with. This was way easier and more senior friendly for my Dad's move than the kiosk style pick up we did a couple weeks before. This store is really neat and clean and they give great customer service.

Michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

Given the Uhaul system was on the fritz and the woman working the counter was standing in,the experience went well.

Asheley E. 
Évaluation :
5

They are professional and very nice. Can't beat that.

DAVID W. 
Non les évaluations ont été soumises pour cet établissement.

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