Customer Reviews for Radio Grove Hardware
(Concessionnaire U-Haul dans le voisinage)

487 évaluations

250 Rte 27   Raymond, NH 03077
(2 Mi W Of Dwntwn)

(603) 895-0004

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(603) 895-0004

250 Rte 27
Raymond, NH 03077
(2 Mi W Of Dwntwn)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h am à 5h pm
  • Dim : 9h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The people at Radio Grove were excellent to deal with

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Efficient, caring service

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bishwa Bahadur S. 
Évaluation :
3

The problem I have with this rental was I reserved my trailer in Bedford NH with a confirmation, and got a call and was told I needed to travel 30 minutes out of my way to Raymond to pick up this trailer because they did not have one in Bedford. Then when I picked up the trailer it seemed like my reservation information was not available at this location, and they had to redo all the information into the computer, and then rang it all up different than what I had been promised, so they had to redo it which took another 30 minutes. Then they could not find the return location information in Oklahoma.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn F. 
Évaluation :
1

I called them to check and confirm rates before going there, when I went there employee working there tried to give me the same rate but she was unable and then she realized she might have given me wrong info , she tried for more than 1,5 hours and booked few different reservations and kept cancelling those. Then called her boss(owner of the Radio Grove Hardware) he tried and charged me twice for different trucks and charged me wrong both times and then when I asked to get rates rates promised he started shouting on me and insulted me , started giving me bad words and asked me to leave store in extremely bad words (can't even type here). I spent more than 2 hours when this should have been done in 5 minutes and then I was treated like I was asking truck for free or some. He was extremely and unacceptably rude. I see there are multiple charges on my card and need refund for it. I should get refund for all the reservations the way I was treated. I could have never went there and get humiliated in front of all other customers. He sounded pretty resist too. Worst experience ever. You should discontinue contract with them. Please let me know what should I do to get my refund for duplicate charges and if there anything else for customer courtesy UHaul can give me that would be great.

Ankit P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
2

When I returned the cleaned truck at 6pm, with a full tank or gas and the odometer reading, I found there were no directions as to how to return my truck online. I called all the numbers I could find to get help. No answers. I tried to return online on the app. It said I had “no reservations”. The next morning before I had a chance to call I got a bill for over 60 $. I only went 8 miles over the allotted mileage included. I called the drop off location and while the young man who answered was kind and tried to help, he couldn't so gave me a number of someone who “could” help and I left a voicemail - got no call back. So I called Eric at the pick up location and he was going to reach out to someone. He even followed up with a call to tell me he hadn't heard back from the management about my dispute. That he hadn't forgotten me. This is not up to Eric, nor the young man at the drop off location. This needs to be handled properly by a manager in billing. PLEASE FORWARD THIS TO SOMEONE WHO CAN REFUND ME. I am a long time customer and in the past two years alone I've rented a lot of equipment. I'm happy to pay the overage on mileage but as I'm sure you will agree, I owe nothing else. Please me at 603-349-0010 at your earliest convenience to resolve this issue. Thank you. Cathy Vannest

CATHY V. 
Évaluation :
5

Excellent job by personnel. Since we are new to the area and had trouble finding a service station to fill up, the Radio Grove Hardware person offered suggestions on local gas stations. He also asked questions regarding any truck issues encountered during our moving. We really appreciated his attentiveness to details.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
3

By far the worst experience I have ever had with U Haul. I was schedule to pick this up in Portsmouth, NH to arrive and be told its 20 mins north at another location. They said notes in file from U Haul indicated a call and busy signal but no communication of the change to me. I prepaid for TX boxes and mattress covers and other items. They weren't available at the location I pickup the truck. I was told in Portsmouth they would already be on the truck. I can't say how the response in Portsmouth was completely disappointing an unacceptable. On a final note it is impossible to get a busy signal on my cell. It's call voicemail and automatically goes applies when you are on a call.

WILLIAM B. 
Évaluation :
5

I started the process at the Brentwood NH location, Stacey was PHENOMENAL!!!!! So helpful and patient with my many questions. The gentleman at Radio Grove was helpful too.

Tammy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell P. 
Évaluation :
5

Support local small businesses!Great place to do business.

CHARLES J. 
Évaluation :
1

Uhaul changed location on me the day prior to move to this location instead. Was considerably off the path from my destination. It took the employee 45 minutes to find my reservation in the system. As I arrived to pack, I received a message that my vehicle would be locked in their property because employees failed to notify me they lock their lot with a gate until I was already halfway through packing. Had to rush back to the site, move my personal vehicle outside of the gate, then return to pack, complete my move, and drop off the vehicle before getting to work an hour and a half late.

Andrew A. 
Évaluation :
5

Wayne owner of radio grove was beyond nice and helpful. He made dropping the truck off a much better experience.

Cherie B. 
Évaluation :
4

Brand new truck with less than 3 000 miles recommend to friends moving end of month. Nothing everything went smoothly.

Duane B. 
Évaluation :
5

Rien

Jesse M. 
Évaluation :
5

The location and the people who represented U-Haul were excellent. The vehicle itself was clean BUT the AC did not work on two of the hottest days this year... I have been a faithful customer of U-Haul but this experience will be enough to try another company the next time I need a vehicle

Thomas S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brendan A. 
Évaluation :
5

Kind, helpful.

Troi H. 
Évaluation :
5

Customer service and quick response to my needs was beyond my expectations

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
5

The woman working in the store was very helpful and a pleasure to work with. This was way easier and more senior friendly for my Dad's move than the kiosk style pick up we did a couple weeks before. This store is really neat and clean and they give great customer service.

Michelle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

Given the Uhaul system was on the fritz and the woman working the counter was standing in,the experience went well.

Asheley E. 
Évaluation :
5

They are professional and very nice. Can't beat that.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rob V. 
Évaluation :
3

Besides from being given a U-Haul that had electrical problems and being charged because I did not stop for gas for the smallest about because I was told to leave the U-Haul running by a U-Haul worker so my battery wouldn't die so i felt safer if I just drove straight to the U-Haul drop off. I also called the 24-hour line for assistance the night before and no one came and helped me. Spent a good hour trying to return my U-Haul the next morning because the kid ha no idea what he was doing. Not impressed with U-Haul at all and will not be using them again anytime soon.

Hannah G. 
Évaluation :
4

Great price for renting!

Jonathan G. 
Évaluation :
5

The nicest people at any U-HAUL ever!

Mohamad N. 
Évaluation :
4

Check-out time took a very long time.

Donna W. 
Évaluation :
5

Very easy drop off they knew we were coming. No issues

LELANDP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian P. 
Évaluation :
5

the people were very friendly and helpful and as the moving day got closer they were always patient with all my questions.

Maryel C. 
Évaluation :
5

Wonderful staff! a pleasant experience

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina J. 
Évaluation :
5

Drop off was easy and quick. A good experience.

Jerry D. 
Évaluation :
3

Was charged for a dolly never got it

Barbara L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
1

communicate

Jeffery S. 
Évaluation :
5

Can not reach movers and most phone numbers no one answer in Arizona. Not everything should be online ,always should be able to talk to person better customer service.had to move ourself,60 yes old what a clusterf

DANA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katherine A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth N. 
Évaluation :
5

Staff was friendly, efficient and had a cute farm stand!

NADIA E. 
Évaluation :
5

Very nice people Great place

matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur H. 
Évaluation :
5

I think I should know what my total amount owed when I drop the truck off during business hours. I was given no formal notification at drop off. I had to wit for an email and hope everything was correct.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Friendly , everything went great

Sherri P. 
Évaluation :
3

The location was gated when we arrived at 5 so we had to park on the side of the road.

Michael R. 
Évaluation :
5

Everything worked. Would buy one if they sold them

donny B. 
Évaluation :
5

Very good customer service picking up truck and dropping off thank you

Paul S. 
Évaluation :
3

Check equipment out. Better. I had trouble with the lights and a flat rear tire due to a old nail or bolt In the tire. Total time I had tlr 3 hours. Got the job done not 100 % happy

jeff N. 
Évaluation :
5

Great people! Very helpful!

Mohamad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudolph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

armard R. 
Évaluation :
5

A very pleasant experience..The owner and his staff were exceptionally friendly and accomodating.. I would recommend U-haul and Radio Grove Hardware in Raymond NH..My move went off without a problem....Thanks so much..I now know who handles my future moving needs..U-Haul !!!!

Mike M. 
Évaluation :
2

I tried to do the 24/7 check-in, and it took over an hour. Several of the blankets had some hay/grass in them. Passengers side floor mat had dirt on all over it.

Scott M. 
Évaluation :
5

Staff was awesome and quick.

Patrick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
4

I think u-haul is a huge rip off! I got charged triple because I wouldn't drive it back to original location. I moved 100 miles away. In state. Why should I have been charged 380 $???? I would never use u-haul again unless it was a matter of life! Had it 24 hours!

ELIZABETH M. 
Évaluation :
5

I don't know? Everything was handled so professionally, I was very happy and I would rent another U-Haul or recommend to friends and family anytime . ??

Michael V. 
Évaluation :
5

For me, this was a very convenient location. Friendly and efficient service.

Peter F. 
Évaluation :
5

check out and check-in was quick and painless! great staff!

Mohamad N. 
Évaluation :
5

Always receive excellent services at this location

Jim H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

courtnie C. 
Évaluation :
5

Thank you for your wonderful service!

stephanie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
3

Pick up time was very slow

Matthew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACEY M. 
Évaluation :
5

Wonderful service and free coffee while we checked in. Just the best!

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Everyone was fantastic!! Great help.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
3

Raymond is a small town and this is very much a side business for this location.

BRUCE F. 
Évaluation :
4

Rien

rob M. 
Évaluation :
5

cant think of a thing . Wayne was helpful and went out of his way to make sure I was all set and ready to go on my way . couldn't ask for much more . ESPECIALLY THESE DAYS

harold B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

They were extremely helpful, friendly and polite. Went above and beyond to help when needed.

Elysa B. 
Évaluation :
5

Loved the location. It was an old school hardware store. Loved the old school charm. Very helpful.

ALEXANDER P. 
Évaluation :
5

Very happy, great experience

Mark M. 
Évaluation :
5

Very understanding with all of the issues at pick up. Easy to communicate with. Following up with company since so many discrepancies between computer and truck rented to me.

Mark R. 
Non les évaluations ont été soumises pour cet établissement.

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