Customer Reviews for Ragz To Richez Custom Sales
(U-Haul Neighborhood Dealer)

147 évaluations

704 W 3rd St   Big Spring, TX 79720

(432) 213-9134

Heures d’ouverture

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    De 10 h am à 4 h pm
  • Dimanche :
    De 12 h pm à 4 h pm

Services dans cet établissement :

Pour nous contacter

(432) 213-9134

704 W 3rd St
Big Spring, TX 79720

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi :
    De 10 h am à 4 h pm
  • Dimanche :
    De 12 h pm à 4 h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Love this location !!! Owners are great people

Ruann M 
Évaluation :
5

Met all of my needs and expectations.

John E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben C 
Évaluation :
5

I came into this store on a Monday afternoon to rent a trailer for the weekend, and the lady/owner who assisted me was super helpful, very friendly, and communicated the rental process to me very well. She put my order into U-Haul Traffic, and the very next day I received confirmation that I'd definitely receive a trailer for the weekend. A few days later, when I showed up to get the trailer, I didn't have exactly what I needed to make a proper connection with the U-Haul's trailer hitch to my vehicle's receiver. But, the owner went out of her way to let me borrow a few vital parts and tools so that I could make the hitch work, which saved me from having to go all over town to find what I needed. In the past, I've tried reserving U-Hauls on my own, which was always a pain, and rarely was I able to actually get a trailer. However, the owner of this U-Haul rental store truly cares about helping people, and she made the whole process as seamless as possible for me, which helped me get all of my stuff moved in a single day.

Cadet B 
Évaluation :
3

Truck sure conditioning didn't work, headlight didn't work and truck ran extremely hot. Drove over 200 miles in n extreme uncomfortable situation! Had to have roadside assistance come out. He fixed light but not air conditioning. Horrible experience.

Chris P 
Évaluation :
5

Great service and the employee helped me the fullest!!!!!

Ricardo G 
Évaluation :
5

Same old UHaul, reliable as ever

Jerry K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa E 
Évaluation :
3

Nathan was awesome kept the location open way way after closing time he made sure my friend and I was able to get the rental we needed and we thank him so freaking much

Billy A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandi M 
Évaluation :
4

Fix the front end of the truck. Road walks after 65 mph. Hard to handle on the highway

Verna J 
Évaluation :
4

Plenty of equipment, pretty good staff

Ramiro R 
Évaluation :
4

Location was not open, no one was there at the scheduled pick up tine

Don T 
Évaluation :
5

Excellent

LARRY S 
Évaluation :
5

Lots of room to park and drop off the trailer.

Cliff S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl s 
Évaluation :
5

Great place and good people.

Robert M 
Évaluation :
3

The fuel was less than half of the tank, although the rep indicated it was half. There was no walk-around inspection with a U-Haul representative-the app did not work, and a link was not sent until we departed the location. We took pictures of the damage on our cell phones. The truck was not maintained, with the steering out of alignment, the radio only functioning in spurts, and the power port often turning off with bumps in the road, causing the GPS to power down. Uhaul could provide better-maintained equipment and customer service support.

Olivia R 
Évaluation :
3

I picked up a 6x12 trailer and had to pick up by myself the trailers tongue is laying flat on the ground and I strained my back now I need to go the chiropractor and hopefully everything is good, u haul needs to do a better job of getting a stand on these trailers so you don’t have to pick it up from the ground as this is very dangerous for one person to do.

FRED G 
Évaluation :
5

Great customer Service

Terry B 
Évaluation :
5

Nathan and RuAnn Ritz are very pleasant with whom to work. They are very informative and helpful.

Betsy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ramon f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack I 
Évaluation :
5

Guy was nice and helpful

Steve M 
Évaluation :
5

The customer service was great. Uhaul was clean. Everything was explained to me before signing the contract. I would definitely recommend using this place.

Stacy F 
Évaluation :
5

Le service à la clientèle était génial. Excellent communication and very friendly lady who made the rental process so easy

Danny R 
Évaluation :
5

The employees at this location are always very friendly and helpful.

Betsy R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon V 
Évaluation :
5

Customers Service was great and the communication was on point.

Veronica M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W 
Évaluation :
5

Excellent service à la clientèle

eric j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M 
Évaluation :
4

Everything went well

Cindy C 
Évaluation :
5

Extremely helpful friendly and professional

Harlee S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie W 
Évaluation :
5

The process was very easy and I appreciated the check out procedure via my phone so I could confirm this was the truck I had rented, that it was all acceptable before I left the lot. Will surely be using Ragz to Riches in Big Spring, Texas again.

brad d 
Évaluation :
5

The condition of the truck was barley acceeptable.

Michael P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keyoka S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Erlinda P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrick R 
Évaluation :
5

Ruann the owner always takes good care of me.

Connie S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronna G 
Évaluation :
1

Bad attitude from the manager some person was smoking weed in the parking lot the manager acted like I was going to steel what she called her Truck and was threatened that she would come and hunt me down if I didn't return her again so called truck uhaul should really do some investigating at this location don't go to this uhaul I've been a loyal customer for years but I think I'll just rent from budget or somewhere else from now on

John F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patsy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINDY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treaver P 
Évaluation :
1

The lady was rude and tried to charge a late fee when she was late to work, we had to call to get our late fee returned. We dropped truck off an hour before return time as well and she still charge the late fee. Very rude and she could see in cameras exactly what time the truck was returned! Not our fault she was late to work! This drop off point was Big Spring, Tx location!

Connie F 
Évaluation :
5

Although the office was closed when I arrived, an worker was still on the lot. He helped get the trailer discoed and stored in the correct spot. When I called the office later to confirm the drop-off, the manager was already aware that the trailer was on the lot and all was good.

JOHN H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith A 
Évaluation :
1

Not lie about when a customer returned the equipment claiming you have cameras but still lying about the situation and charging for two extra days when the equipment had been returned.

sarai c 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JP M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth h 
Évaluation :
5

Friendly staff !! Great attitude

bryan b 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sheila G 
Évaluation :
1

Location couldn't print contract, so emailed it. Didn't inform me to log on my cell phone when dropping off after hours, so charged an additional after hours fee. Trailer was full of white powder. Had to clean myself. I'M DONE WITH UHAUL. Too many bad experiences.

BRIAN L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jill r 
Évaluation :
2

Improve parking at the location.

Timothy E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amy s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
1

The lady sold me the wrong packing boxes. And did not offer a refund.

ELODIA M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patti M 
Évaluation :
1

Just not go there I felt like something was up they couldn’t even explain why I got charged twice or tel me the mileage.

Darren A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce F 
Évaluation :
5

Very pleased and will use them again.

CONNIE D 
Évaluation :
5

Was extremely helpful, great service clean truck and this is my 3rd time using this location and won't be my last! Very happy and pleased

Traci H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kristel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G 
Évaluation :
3

Inside of the vehicle was dirty with trash and had to be cleaned before use. Vehicle felt unsafe on the highway going 65 mph, slowed down to <55 mph. Was changed "After Hours Service Fee of $20", called several times to discuss and never got a call back. I did not have any after hours services and should not be charged $20.

jodi d 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Quentin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremiah h 
Évaluation :
3

This is where I learned the extra day I thought I needed but didn't use was non refundable. I asked why and was told that's just the way it is. I received a paid receipt but not itemized so I could see exact charges. When I asked for a printout, I was told that was my only receipt showing charges more than I was quoted in the beginning. NO MORE UHAUL BUSINESS FOR ME!!

HILTONA C 
Évaluation :
5

Pick up was easy through app, vendor was responsive to messaging/ call.

William R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick C 
Évaluation :
1

Absolutely ridiculous how rude dirty and unprofessional this lady was!!! She refused to let me get the towing trailer because I didn't want her dirty smoked in truck. She made me wait for two hours snd then tried to make me take the trailer that just came in snd was still hooked up to a truck when there was two other ones available. I ended up taking one of them myself.

Ashley S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramon V 
Évaluation :
1

Terrible experience. First location was closed from 12 to 130 for lunch so I was unable to get my truck till 2 o'clock the inside of the truck was extremely filthy the window had been left down from the previous renter and there had been a storm therefore it was full of dirt and water not only that there was animal hair all over the vehicle that ultimately lead to getting sick due to being allergic to cats and dogs . . Awful drive home had to leave windows down the Oder was terrible and unbearable, when the lady was told about the condition of the truck she wiped down the driver side seat . Awful experience here with uhaul

rachel n 
Évaluation :
1

Very hard to leave equipment. No help there. site is difficult to enter and drop equipment

Rita W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan V 
Évaluation :
5

Come out of AC office. He did not even inspect the equipment when I dropped it off. He opened the door and said put it over there.

Debra C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey B 
Évaluation :
3

Availability of vehicles in the area wasn't great, this is no way the fault of pickup point I used. Just a fact, and drop off point mentioned he was always getting bigger trucks in his lot.

Dennis O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zackary P 
Évaluation :
3

i called the location 2 times to make sure they got the equiptment and try to confirm they got it but did not hear from them

Iran M 
Évaluation :
3

Clean vehicles and have the equipment that is listed and not show up and not have the things you need. Not a good representation ofmuhaul

Charles A 
Évaluation :
1

The reversal was extended one day because the trailer wasn't available when booked. They charged an extra day. Didn't even look at the trailer when dropped off. Just said thanks abs that's it. Then I get charged extra money after I get home. No explanation, no heads up, no clarification.

christina I 
Évaluation :
1

The lady wasn't even there had to wait for her to get there she was rude most definitely not helpful at al. Needed help u hooking the trailer she was no help had to flag a person Down from the road to help me. So NO I would not recommend them at all !!!!!!

Robert F 
Évaluation :
1

Read above comments

Tanna B 
Évaluation :
1

Lasy was rude to me this morning, it was awful just to get a truck in the first place, and then I got charged more money because I was forced to go out of my way to pick up the uhaul in a different location. Awful experience

Wyatt B 
Non les évaluations ont été soumises pour cet établissement.

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