I dealt with 2 different agents, one when reserving auto hauler and one when picking up and returning.Both agents were knowledgeable and I could tell they was interested in what my needs were and made sure my needs were met. Merci
GARY G
Ragz To Richez Custom Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Big Spring, TX 79720
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Good
MIGUEL VWe had a smooth first day with our truck, but on the second day that we paid to extend to we had multiple issues that included having to purchase and add antifreeze & having gear issues. The gear issuses cause the truck to not shift up so you could not drive close to/anything over thirty mph without the rpms ranging from three to four thousand. At the occurance of this gear issue was during our time nearing the return of the vehicle so I did call the customer support number and spoke with a nice lady who assured me I could still get the vehicle dropped off and due to a thirty minute grace period wouldn't be penaltilized for it being late. She also provided me with a number to call if I was going to miss the grace period to turn the truck in with because the app would attempt the penalty charge. Finally, she assured me she was leaving a note for like a reimbursement or something relating, and said that it was being sent on her behalf based on what she learned of my experince. I still have not heard anything regarding the note she sent on her behalf, or anything regarding what I left in the app about the truck. Overall I would not say I am extremely mad at the situation because I understand things happen, but I am no where near impressed with the difficulty I faced trying to avoid potential late charges and the overall condition that I, someone who does not know much about engines etc.., had to drive on and the maintenance I had to perform.
ROWDY AThe outside of the truck was dirty. A clean truck would have been better.
Vicki KThe U-Haul trailer left brake light went out halfway through the trip. One of the top running lights was off. The trailer is not user friendly to hook up to a truck.it is way to heavy and no one was willing to help hook it up and I had to ask to get them to unhook it.?
wanda k