LOCATION was excellent- very friendly and helpful person at this site. Your customer service reps on your national line are absolutely awful. Look at my account- I called multiple times and there were multiple problems with my simple order. Email address was transcribed wrong the first time. And a second time (its my name!). Then I was told I could go and pick up my truck at ANY TIME (24/7). This is wrong. I waited in my car for 45 min until the location opened. Plus, the operating hours for this location was incorrectly advertised- they opened at 9 and not 11.BRIANJARED R.
Customer Reviews for Rahana Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Falls Church, VA 22042
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 11h am à 8h pm
- Dim : 10h am à 6h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very nice people running it. I felt bad that I forgot my water in the truck and forgot to fill the gas back up!Kimberly V.
Le client n'a pas laissé de commentaire.GAILELIZABETH P.
Very friendly and helpful staff! I will definitely return to this location.CARLOS R.
Le client n'a pas laissé de commentaire.FARZANA H.
Le client n'a pas laissé de commentaire.GRACEEUNHYE J.
The man who runs the store was incredibly helpful and friendly! I will be using this location for all my moving needs from now on.Sarah A.
Le client n'a pas laissé de commentaire.JOHNGORDON S.
Nothing to improve. The gentleman in charge was helpful and professional, he went above and beyond to satisfy my needs by providing excellent customer serviceWilliam Q.
Better to rent from a full service store. Didn't have the dollies or furniture pads I reserved. Sent me to another location on Broad Street to get the missing items. That store wasn't interested in helping me because I didn't rent the truck there. Never using UHaul again.CHARLES P.
Kulwinder was extremely helpful & kind! One of the sweetest people I've met.HALA A.
Le client n'a pas laissé de commentaire.Peter L.
Le client n'a pas laissé de commentaire.Gail P.
Don't accept reservations for pick up times that don't correspond to location hours.Gail P.
Great experience at this location. The owner was both warm and accommodating. I'd recommend him over any other u-haul location I've been to hands down!Francis L.
Le client n'a pas laissé de commentaire.Peter T.
1. Floor of van was filthy 2. Side door broken -- couldn't open it and an indicator said the door was partially open 3. Gear shift hard to use 4. Attendant could not explain charges 5. Attendant double charged for the day Please discontinue using this pick-up locationlee C.
The app had this as 3 possible positions for drop off. When I completed the drop off procedure, I went inside and was told this was not a drop off location. I called customer support and they were very helpful and the location I ended up dropping off at was extremely helpful and apologetic.William R.
This was the worst experience I have ever had with U-Haul. The store didn't keep the posted operating hours. They were a half hour late showing up in the morning. The truck's door didn't function which made it difficult to load and unload. And when I arrived to return the vehicle at the agreed upon time, there was no one there again. This establishment is not a real U-Haul place. Lesson learned, I will not rent from this location again- and possibly U-Haul because this experience was so negative.Kelly A.
Didn't know about doing paperwork online witch required me to call customer service and sit and wait for 20min just to get the keysDylan P.
The rating at Rahana is no accident - they are super-professional, thorough, and go the extra mile. No rushing through pre-rental inspection: they take the time to review the van inside and out with you, marking any damage for you on the form. I wasn't sure I was in the right place because I didn't see a bunch of vehicles out front, but then my van appeared out of nowhere, right on time. I will rent from Rahana again!Michael R.
Great service and price, thanksCliff G.
Vendor polite and professional.Gary L.
Le client n'a pas laissé de commentaire.Rob G.
We made a reservation for 3pm on a Friday and the person did not show up until 3:45. The reservation had been booked 24 hours before.beth J.