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Nothing to improve. The gentleman in charge was helpful and professional, he went above and beyond to satisfy my needs by providing excellent customer service
Better to rent from a full service store. Didn't have the dollies or furniture pads I reserved. Sent me to another location on Broad Street to get the missing items. That store wasn't interested in helping me because I didn't rent the truck there. Never using UHaul again.
Kulwinder was extremely helpful & kind! One of the sweetest people I've met.
Don't accept reservations for pick up times that don't correspond to location hours.
Great experience at this location. The owner was both warm and accommodating. I'd recommend him over any other u-haul location I've been to hands down!
1. Floor of van was filthy 2. Side door broken -- couldn't open it and an indicator said the door was partially open 3. Gear shift hard to use 4. Attendant could not explain charges 5. Attendant double charged for the day Please discontinue using this pick-up location
The app had this as 3 possible positions for drop off. When I completed the drop off procedure, I went inside and was told this was not a drop off location. I called customer support and they were very helpful and the location I ended up dropping off at was extremely helpful and apologetic.
This was the worst experience I have ever had with U-Haul. The store didn't keep the posted operating hours. They were a half hour late showing up in the morning. The truck's door didn't function which made it difficult to load and unload. And when I arrived to return the vehicle at the agreed upon time, there was no one there again. This establishment is not a real U-Haul place. Lesson learned, I will not rent from this location again- and possibly U-Haul because this experience was so negative.
Didn't know about doing paperwork online witch required me to call customer service and sit and wait for 20min just to get the keys
The rating at Rahana is no accident - they are super-professional, thorough, and go the extra mile. No rushing through pre-rental inspection: they take the time to review the van inside and out with you, marking any damage for you on the form. I wasn't sure I was in the right place because I didn't see a bunch of vehicles out front, but then my van appeared out of nowhere, right on time. I will rent from Rahana again!
Great service and price, thanks
Vendor polite and professional.
We made a reservation for 3pm on a Friday and the person did not show up until 3:45. The reservation had been booked 24 hours before.
