MORE TRUCK ONSITE WE HAD TO GET THE LARGER TRUCK WHEN WE NEEDED SOMETHING SMALL
Sherry R.
Customer Reviews for Ralphs Country Store
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very nice and I am very grateful for them and all they did
David W.The trailer was dirty. The attendant cleaned it, but it still held up our departure. The registration process took over 30 minutes even though I was the only customer. The hook up process featured a “helper†who was not employed there. The lady is nice and she apologized via text, but I was not thrilled.
Jeremy C.Keep equipment clean inside and out. Otherwise, Ralph's Country Store did a great job with our move. Mitch
mitch W.Willing to work with me super job great people
Darrell D.Nice folks
Carl M.I dont think my problems had anything to do with this location. I reserve a truck at an elkins location. When i arrived was told i would have to go 35 miles further to get one. When i arriveved at ralphs store my truck would not start and had to get another one i needed the biggest truck did not get that, lost 2 1/2 hours chasing fown a truck and now have t rent another to finish moving. It has been aweful
Marian T.Customer service was excellent at both ends.
kathleen C.Very helpful personnel, and answered my questions A bit out of the way, but provided needed services
blaine M.Very helpful people. Very friendly as well. Trailer was easy to get to and ready to go.
Wade E.Inside if the trailer has drywall or plaster dust all over the inside of the trailer.
Mark B.I had an 8am appointment for pickup. The store owner didn't show up to open her store until 8:45am. The store was messy on the outside and worse on the inside. There were multiple cars and dogs inside. One cat jumped on the counter in front of me as soon as I stepped up. Worst of all, I had a flea jump on my ankle while doing the paperwork.
Benjamin W.This is the second time I have rented one of these auto transports and both times it was the third uhaul place I contacted to find one seems you could stand to have a few more units in the area. Overall good experience both times but just had to travel farther to gain access.
Micah H.friendly and quick to provide tremendous customer service !!! best service experience I ever had with U-Haul !!!
steve S.Have more trucks available when you say they will be available. Possibly come up with a more significant penalty for the customers if they don't return the trucks when they are supposed to. Provide monetary refunds or refund in miles if a customer has to go out of their way to a different location to pick up a truck.
Jerald C.See previous comments
Shannon C.nothing. Everything was perfect. Nice new 6x12' trailer, friendly people that helped a lot. I will go back here.
GARY S.Have the truck full of gas.
Gary W.They rip people off. They tell you one price and charge you something different then tell you all miles are included and still kept some of my deposit for miles. I dont recommend uhaul to anyone
melissa M.Reserved a 15' truck on Wednesday 3-13 for Sat 3-16. On Friday 3-15 was called to say no truck was available except a 20'. We also ordered 5 Blankets on 3-13. On Sat 3-16 when we picked up the truck we were told that all blankets had been rented. So much for making reservations.
Philip G.They spoke for some of the most helpful and Cooperative I've ever experienced and I rent a lot of trucks thank you
david K.nice to deal with quick service
Frank K.Can't think of anything,but I dropped after hours so I had no interaction with the store personal.
scott P.Great job. Keep up the good work.
Darryl H.The break lights were only working intermittently.
chris K.Good people...
Glen C.Merci.
Daniel W.I had registered online for quick pickup or whatever you call it. It didnt happen. I was at pickup location for 45 min waiting to pick up. Lady was not very educated in what she was doing. She had to call uhaul twice plus on second attempt for it to go thru my card was charged 0,29 cents and the lady told us it had 1/2 tank of gas it was a notch between 3/4 and a 1/2 tank so I wasted more money there. It was just frustrating. The movers I hired thru you and I know you get a precentage of what they get. Well they was 4 hours late. They texted me wanting their money up front because they didnt have money to get to my location. Very unprofessional on both parts.
Loretta B.It was all good
wendel B.Rental process was quick and efficient. Return was also easy and quick. The vehicle was in great condition. Folks at the rental location were friendly and helpful.
JANETTE S.Owner was very concerned over the accident and first thing she asked was were we ok. Very nice and helpful. Will rent from them again.
Rebecca K.clean the place up dont get me wrong i am all for a poor man making a buck and i also like animals but when there are flees jumping around on the counter that is a bit much
john W.Do not switch locations on the customers. I originally was suppose to pick up the rental in Clarksburg. I booked a hotel close to the rental pick up locations and for what ever reason it was switched to Ralphs which was dirty, it smelled like cat poop. it was also out of the way from my original location I chose.
Casey H.Excellent service
JO ANN N.The woman running the Uhaul here (don't recall her name) was the most courteous person we've met on the 2 000 mile trip! She even called on Friday to let us know exactly where they were (gave directions), advised it was ok to drop off after close! When we got there 5 hours after they closed she was still there! Helped us unhitch off our RV and moved the trailer manually to a place we couldn't get to. Then gave us advice and suggestions in the are! She was truly inviting, personable and unbelievable!
Donna H.Peggy was extremely accommodating, had my truck and supplies ready, and gave accurate information regarding the truck-tow button, gas mileage, etc. I picked up and dropped off at this location and she was an amazing person to work with. I would recommend anyone to rent a UHaul from this Philippi, WV location.
pamela H.The whole experience was a nightmare and continues to be with excessive fees and overage charges!
Weston W.We had no problem finding the return location and returning the trailer. The owner at the location was very helpful and courteous.
Michael M.The lady running the place was very attentive, cordial, knowledgeable and overall very pleasant to deal with. Merci.
Robert K.it was excellent
kenneth L.???
R. Lee B.peg did every thing she could to make this move a good one.....
Howard W.drop off location did not report my return of the truck in a timely manner. u haul rep called me two days after i dropped off the truck wanting to know when i was going to return it.
Donna B.Closed but actually ran into an employee at the drop off location
Michael F.The Uhaul web site needs a filter to show only locations that have the selected truck. My original pickup location was in Fairmont, WV. Unfortunately, I received a call Saturday morning stating that they only had a 26ft truck. Several calls had to be made on that vendor's end to find a 17ft truck. Philippi was out of the way, but fortunately I had help in getting the truck where it needed to be. Had the web site been configured to account for who actually has what truck, this inconvenience could have been avoided. The woman who worked with me at the Philippi location was very nice and was more than willing to help.
Zachary M.Just a drop-off location, but it would've been helpful to have a drop box for the keys.
JOYCE W.The 20-foot truck that we rented performed very well for us. We checked the gas mileage and got 9,48 mpg. While driving the vehicle we noticed several small cracks in the windshield. The lady who did the paperwork for us was very nice and efficient, and she made a particular point to remind me to deactivate the haul/tow mechanism by pressing the button on the end of the gear shift. Much appreciated!
CRAIG C.Excellent friendly service!
DOUGLAS S.