Ralph's Country Store was extremely easy and helpful in renting the trailer. The trailer was clean and towed great! I will use them again when I need to use a truck or trailer.
Doug F
Customer Reviews for Ralphs Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff very friendly and helpful. She made sure everyrhing met my expectations and if they didn't she immediately fixed it
Edward MAbsolutely....a most awesome experience
David RDidn't do return. I was called 2 days later asking if I was going to return. Uhaul was do back on Sunday, I dropped off before 10am on Saturday. No receipt no nothing.
PATRICIA WThe store was closed, so it was going to be an after-hours drop, but the owner was there. Even though it was after hours, she helped us with the return and chatted with us for a while about the area (the family has owned the store since the early 1900s!), which was nice since we just moved there and don't know much about it.
Kelly SHad a great experience with U-Haul
Dorinda HEverything was easy and the equipment was clean and reliable. I would recommend Ralph's country store to anyone that needs to haul their things. The people working at Ralph's was very polite and helpful and I was thankful to have them for their help and information. Great people that are now too far away
James DKeep up the good work!
Steven HAucun
RACHAEL BNothing. Always courteous and always a good selection of vehicles to choose from.
John BThe ratchet straps on the tow dolly was Rusty and was hard to work
John HFriendly reception, quick checkout and return!
John BPeggy was AMAZING!!!
Shannon DIt was good service
John MKeep every thing the same.
Lisa LPeggy was great helping me to check in the 26' Uhaul truck...I would highly recommend Ralph's Country Store in Philippi, WV as a drop of location.
Lois WCustomers Reserve a truck for a reason. I ended up driving 50 miles away from my house to pick up the truck that was supposed to be in Buckhannon West Virginia.
David SThis location was excellent.
Donna BExcellent service. The owners went above and beyond and delivered excellent service.
Denise PPeggy at Ralphs country store was very friendly answered all our questions. Very friendly person.
DONALD GWAY BETTER THEN THE BIG BOX STORE IN ELKINS Keep you money local these lady's treated me way better then any uhaul place around currently has. So much so that I was more then happy to put 2000$ in their hands for a one way and I got exactly what I was after a paper contact. I wasn't told to go home and do it online like the uhaul in Elkins told me to do. It was done in person like business should be done. I thank you MOM and Poly for both making my rental the best experience with the uhaul name I could of been 20/10 recommend this store for any needs
James PMORE TRUCK ONSITE WE HAD TO GET THE LARGER TRUCK WHEN WE NEEDED SOMETHING SMALL
Sherry RThey were very nice and I am very grateful for them and all they did
David WThe trailer was dirty. The attendant cleaned it, but it still held up our departure. The registration process took over 30 minutes even though I was the only customer. The hook up process featured a "helper" who was not employed there. The lady is nice and she apologized via text, but I was not thrilled.
Jeremy CKeep equipment clean inside and out. Otherwise, Ralph's Country Store did a great job with our move. Mitch
mitch wWilling to work with me super job great people
Darrell DNice folks
Carl MI dont think my problems had anything to do with this location. I reserve a truck at an elkins location. When i arrived was told i would have to go 35 miles further to get one. When i arriveved at ralphs store my truck would not start and had to get another one i needed the biggest truck did not get that, lost 2 1/2 hours chasing fown a truck and now have t rent another to finish moving. It has been aweful
Marian TCustomer service was excellent at both ends.
kathleen CVery helpful personnel, and answered my questions A bit out of the way, but provided needed services
blaine mVery helpful people. Very friendly as well. Trailer was easy to get to and ready to go.
Wade EInside if the trailer has drywall or plaster dust all over the inside of the trailer.
Mark BI had an 8am appointment for pickup. The store owner didn't show up to open her store until 8:45am. The store was messy on the outside and worse on the inside. There were multiple cars and dogs inside. One cat jumped on the counter in front of me as soon as I stepped up. Worst of all, I had a flea jump on my ankle while doing the paperwork.
Benjamin WThis is the second time I have rented one of these auto transports and both times it was the third uhaul place I contacted to find one seems you could stand to have a few more units in the area. Overall good experience both times but just had to travel farther to gain access.
Micah Hfriendly and quick to provide tremendous customer service !!! best service experience I ever had with U-Haul !!!
steve sHave more trucks available when you say they will be available. Possibly come up with a more significant penalty for the customers if they don't return the trucks when they are supposed to. Provide monetary refunds or refund in miles if a customer has to go out of their way to a different location to pick up a truck.
Jerald CSee previous comments
Shannon Cnothing. Everything was perfect. Nice new 6x12' trailer, friendly people that helped a lot. I will go back here.
GARY SHave the truck full of gas.
Gary WThey rip people off. They tell you one price and charge you something different then tell you all miles are included and still kept some of my deposit for miles. I dont recommend uhaul to anyone
melissa mReserved a 15' truck on Wednesday 3-13 for Sat 3-16. On Friday 3-15 was called to say no truck was available except a 20'. We also ordered 5 Blankets on 3-13. On Sat 3-16 when we picked up the truck we were told that all blankets had been rented. So much for making reservations.
Philip GThey spoke for some of the most helpful and Cooperative I've ever experienced and I rent a lot of trucks thank you
david knice to deal with quick service
Frank KCan't think of anything,but I dropped after hours so I had no interaction with the store personal.
scott pGreat job. Keep up the good work.
Darryl HThe break lights were only working intermittently.
chris kGood people...
Glen CMerci.
Daniel WI had registered online for quick pickup or whatever you call it. It didnt happen. I was at pickup location for 45 min waiting to pick up. Lady was not very educated in what she was doing. She had to call uhaul twice plus on second attempt for it to go thru my card was charged 0,29 cents and the lady told us it had 1/2 tank of gas it was a notch between 3/4 and a 1/2 tank so I wasted more money there. It was just frustrating. The movers I hired thru you and I know you get a precentage of what they get. Well they was 4 hours late. They texted me wanting their money up front because they didnt have money to get to my location. Very unprofessional on both parts.
Loretta BIt was all good
wendel bRental process was quick and efficient. Return was also easy and quick. The vehicle was in great condition. Folks at the rental location were friendly and helpful.
JANETTE S