Le client n'a pas laissé de commentaire.
Gary F.
Customer Reviews for Re Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trash in drivers cabin trash in bed area. Uhaul given with 3miles to empty
Steven S.ROACHES were crawling everywhere in the van. I don't know the last time, I saw so many.
jabira R.Why am I being charged $22 for gas when I only went 20 miles? Do these cars get 1 mile per gallon? I was told not to fill it up and that they'd do it themselves and then charged me that amount?! I'll pay for the 2 gallons I used if it was even that much but seriously ?!
Samantha G.Making sure the dolly was is in the truck! I had request for one and was charged
Lorena L.This was a gas station. There wasn't a good spot to park the truck & the manager was not on-site to complete transaction. However, employee was very nice & explained manager would contact me later to complete drop-off transaction. Was done as promised. Overall, transaction completed smoothly.
JOHN K.When I returned the truck, the only place to park it was in a handicap space... next to 2 other uHaul trucks in handicapped spaces. I asked if there was somewhere else to park, or if it was OK to park there, and was told to park where I did.
David K.The first truck I was given the keys to had roaches, so they had to switch my truck.
Kilolo H.The parking for the location was pretty tight, but it's fine
Vaughn E.Very nice customer service. Would rent from that location again. Merci
derek S.Fast and friendly service
Erin M.Please when a vehicle that you have made reservations for know that current customer is going to keep it longer, please let the NEXT customer know before he shows up at the Uhaul location and find out that his vehicle hecrented is not available like it happened to me. Kindest regards, Mr. Collazo
Luis C.My experience at this location was horrible. The associate who assisted me with the rental was not knowledgeable nor was there anyone on-site who could answer my questions. I will not be recommending this location to anyone.
Dwayne N.Excellent service à la clientèle
Denis M.Long and painful process
Winnifredia S.This is just a pick up location…not a full U Haul store. The manager was very helpful in dealing with a difficult iPad using U Haul software as well as waiting on a very busy store.
Chris B.It was not clear at either pick-up or drop-off that it was not a dedicated uhaul location vs. them being a smoke shop (pick-up) and a gas station (drop-off).
Cullen G.Make sure you have all the equipment that have been requested along with truck. It's not about deleting the item from the order.
Cecilia C.Keep doing a excellent job.
Jose P.Super nice people and they made the whole process easy. Je les recommande chaudement.
Warren J.Good service
Wilfredo O.Upon arriving to the location I was told I was not aloud to leave my car on the property which doesn't make sense if I drive my car to get the uhaul truck and the interior was clean but once we left the location and put our phones down the thing we did not notice was the cupholders ended up having a nasty liquid which got inside wetting our phones and upon driving it seemed the truck needed an oil change
Krystle C.More personal
Juan M.Only had a problem with checking in at 10:00 am. The manager was there, so I rented the truck at 12:00pm. Otherwise, it was seamless. Thanks
Ana G.Only got 6 of the 12 packing blankets I was suppose to get but sales person didn't offer a refund for the 6 I didn't get, but made it a point that the gas was off by probably 1 gallon. There was some sort of sticky substance in a puddle in the back of truck and all along the the bottom of the back door. Took me 15 mins to clean it before I could put my stuff in back.
John C.Excellent customer service
Sondra W.The truck cargo side was full of roaches and I think my furniture got effected. I hope it will not ruin my new house.
Ahmed K.The truck leaked onto my furniture, from the rain. The truck had no air conditioning and it took 250 in gas.
Michele S.Nice people. However a little shaky when I was trying to pick up the truck. The employees need to be trained if there are any problems. Your online check in needs work to solve any problems. That alone would solve a lot of the problems. Overall a good experience. One other hickup. I picked up the truck with a little less than a half a tank. Took all photos and when the return clerk pulled up the check in it said I received the truck with a full tank. Not so. The photo tells the story. I did like the check in process with the photos.
David T.There was a message in the panel, "the left tire needs air" . I tried to fix it, but I couldn't.
Elizabeth G.It was great! No problems!
Isvia C.Terrible customer service, staff didn't even know how to do a truck rental
Joel A.Friendly associate
Yolanda F.We were charged $50 for gas when we made sure that the gas what is exactly where it was when we got it and the gentleman automatically assumed when I pulled in and I was late ready to charge me more money he was not very nice or very helpful and he charged my ninety-year-old father's credit card and extra $50 for gas there was no need I put exactly the gas i picked it up with and now I have to go and file a complaint
JOHN D.My only complaint is the app for uploading pictures...Anytime I tried to upload a picture it just sat thinking and would not go any further Everything else was quick and easy at the location.
Jesse A.Make sure back is clean and there arent any damages
Norbert V.Never allow that location rent out another truck. He messed up my entire rental costing me an extra 200 dollars.
Bradley K.Everything was perfect. Thank you!
Luis-angel M.Nobody was there and the location was closed and vandalized.
Dedric T.the approval wait time. Maybe there could be a pre-approval BEFORE arriving to pick up the equipment.
Angell W.The uhaul leaked and got my stuff wet, we were unable to finish the move with the truck, it had no ramp, the check engine light was on.
Cheryl W.Totally exceeded my expectations
Raul jr M.I'll recommend not to use U-Haul cause they charged me another rent day ,just because I was 30 min late.i even called and was just the answer they gave me.Even with almost the same gas the truck had and less mileage I was supposed to use.
Jaylen A.the rental process they had was all trough a phone and for worse I was over charged
Edma M.Didn't see a problem with anything.
Tarick R.No tenÃa el tanque de gasolina lleno al entregármelo y querÃan que lo entregara full. Me parece un falta de respeto.
carlos B.The entire mobile check in process takes up too much time and is insanely inaccurate. I was charged for a dolly but there wasn't one in my truck. At turn in I was told I was going to be charged $3400 because there was a mileage error on your end.
STEVE R.