Évaluations des clients Red Door Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Red Door Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

DAWN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline M.
Évaluation :

Interior of truck needed cleaning spoke with clerk and he said he would take care of it.

Heather H.
Évaluation :

Small carwash/laundry mat parking lot. Not a nice place to be at dark

LON S.
Évaluation :

Attendants are aloof and almost too busy to serve.

Gerald W.
Évaluation :

The seal was missing from the hand truck so I was charged for using it. When I returned the truck I tried filling up the truck but the gas cap was broken so I walked to the office to speak with someone at the office and luckily they were standing outside. They checked the cap and eventually was able to get the gas cap off. I asked if I could go back to put fuel in the truck they told not to worry about it. I check my state and I was charged for not filling the truck up. When speaking with the supervisor (a young lady) the older black guy questioned me why I didn't talk to him first. Overall the service from start to finish was trash, horrible and I will never go to this location or any other U-Haul facility. I'm going to also past this on this all my fellow military members and friends as well!!!!

ALPHONSO H.
Évaluation :

Le client n'a pas laissé de commentaire.

GABRIELA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Travis G.
Évaluation :

I like their communication and professional support.

MICHAEL G.
Évaluation :

Le client n'a pas laissé de commentaire.

KRISTLE R.
Évaluation :

Le client n'a pas laissé de commentaire.

Gerald D.
Évaluation :

Le client n'a pas laissé de commentaire.

CRYSTYN B.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dyshea S.
Évaluation :

Mr. Carlton was the representative that check me in. He had so much patience with me during the whole process, because I had alot going on. I've booked with uhaul before but this was my best experience yet. Thanks Mr. Carlton!

Ronnie S.
Évaluation :

Everything was great

MIGUEL B.
Évaluation :

Perfect customer service I appreciate you guy's

Robert L.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY A.
Évaluation :

Will not rent a U-haul again. Was treated like a criminal. Pictures of me and my Identification and a phone Call to people to verify who I am. Invasion of privacy!!!!!!

BENARDO G.
Évaluation :

Nothing they are great

Bendu R.
Évaluation :

The Representative was extremely professional and cordial. I gave the Representative an excellent rating.

Brent L.
Évaluation :

Hard to find/see. Poor signage. Within 20 miles of leaving the lot a light came on starting to change oil soon. You all knew I was going to be driving approximately 1600 miles so I would have thought it would have been completed.

Shannon D.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas P.
Évaluation :

Le client n'a pas laissé de commentaire.

Cassandra R.
Évaluation :

Nice gentlemen. Very professional.

DONLEY B.
Évaluation :

Folks working at this location are friendly and efficient. Nice to have the handy location to me.

Zamora G.
Évaluation :

Le client n'a pas laissé de commentaire.

CHERISE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernnessa H.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Le client n'a pas laissé de commentaire.

george S.
Évaluation :

Mr. Carlton was extremely helpful with ensuring I had a truck. Outstanding customer service.

Harun A.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexis H.
Évaluation :

The attendant was very helpful.

Everette K.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW T.
Évaluation :

Pick up and drop off was excellent.

DONLEY B.
Évaluation :

Have used this concern a few times in the last couple of years, good service and nice people to deal with.

April R.
Évaluation :

Le client n'a pas laissé de commentaire.

RODNEY T.
Évaluation :

Had to call the 800 number in order to have the rental for 24hrs, local person Jerry, said I can only get it for 4 hrs. Well not only did I get the 24hrs which is the same as 4 hrs, I ended up reserving an extra day, because of the great service I received on the phone.

CALVIN B.
Évaluation :

The truck I reserved wasn't available which led to a double trip.

Jorge R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberley M.
Évaluation :

Le client n'a pas laissé de commentaire.

Creighton E.
Évaluation :

I was pleased with service, equipment, and location.

Robert C.
Évaluation :

Le client n'a pas laissé de commentaire.

NIKKI A.
Évaluation :

I had a reservation at another location and I elected the truck share so that i didn't have to go inside, die to covid19, I was called a few hrs before my pick up that I was moved to another location due to a truck not returning, the location was much further out, l was assured that I could still do the online check in, as I was trying to access this for 30 mins, I went inside and was told by the clerk that their system doesn't allow check in. I was late to my appointment and I had to pay for mileage that otherwise I would not habe had to pay for if I was at my original location, I should have been offered to only pay for mileage as if I was coming from and dropping off to the original location. Terrible experience

Weldon G.
Évaluation :

Le client n'a pas laissé de commentaire.

Dwaine M.
Évaluation :

Le client n'a pas laissé de commentaire.

robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

Ruth W.
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence H.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles G.
Évaluation :

Le client n'a pas laissé de commentaire.

William W.
Évaluation :

Le client n'a pas laissé de commentaire.

EDGAR L.
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM W.
Évaluation :

Carlton is an exceptional asset to this location.

Michael G.
Évaluation :

Hard to run a rental pickup location with only one attendant. The first problem with a customer or having to spend 30 minutes putting a trailer on a truck and finding the right equipment to do that and customers who just need the keys to their equipment and to get on with their busy day have to sit for an hour and watch the clock. What's worse is that you have your customers spend a lot of time filling out a ton of 'pre-registration' materials online which promises to streamline the pickup process which means NOTHING if the lone attendant can't get to you.

Todd H.
Évaluation :

When I made the reservation, I was to pick up at Tom's Tire in Elgin SC at 6 pm. That is according to the text that I received. Toms' Tire closes at 4 pm. They moved my reservation to red door storage and I was never notified. This put me behind an hour on what I needed to do and also had me drive the truck an additional 12 miles back to my home. This put me over my allotted miles by 6 which I was charged for. I only drove the truck back to my home to load, to the destination to unload and then to the drop off point. Also, the truck number and the number that was given to me online did not match. The attendant was helpful and the key he had worked. I was worried that there would be an issue with the key number not matching the truck number. I know it was less than 3 dollars extra that I had to spend, but putting me behind, and not notifying me of a change of pickup is not acceptable.

Caroline S.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra P.
Évaluation :

Le client n'a pas laissé de commentaire.

Macallister R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan R.
Évaluation :

Le client n'a pas laissé de commentaire.

Brandi R.
Évaluation :

Never renting from here again, horrible customer service and they charged my card extra for a mistake they made.

Silvester H.
Évaluation :

I was well pleased

Jesse O.
Évaluation :

The truck was clean, modern, and full of gas. Carlton was a pleasure to work with. Easy in and out especially if you do most stuff online. Good user friendly experience.

William H.
Évaluation :

Rented a utility trailer that had not been cleaned out by the previous renter and/or had sat unused for a long time as it was full of mud, leaves and gravel dust/dirt. Service was excellent.

BRITTANY P.
Évaluation :

Mr. Carlton was very nice and helpful with good customer service!

Edward H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sterling H.
Évaluation :

Le client n'a pas laissé de commentaire.

ray H.
Évaluation :

Le client n'a pas laissé de commentaire.

James C.
Évaluation :

I rented the U-Haul Truck in addition I also rented a Utility cart. Not until I got to the location I found out that the Utility Hand Cart was not available, well that did not go well. I would appreciate a heads-up or a courtesy call to let me know this Place did not have a hand cart! I kept my professionalism level to the highest and at least expected a discount I would compensate for the extra trouble and 1-hour waste! Cordially, James Cooper Thanks

Larry O.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES V.
Évaluation :

Everything looks great

Rafael B.
Évaluation :

Le client n'a pas laissé de commentaire.

Carolyn W.
Évaluation :

The system was down and I had to wait over a hour. But the staff was professional and encouraging.

DORIS W.
Évaluation :

The folks at this location were very personable and helpful! I really appreciated their help! I give them a 10 ! Thanks so much!!

ronnie G.
Évaluation :

Great customer service

Helena R.
Évaluation :

Rude customer service never answered phone

William W.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher T.
Évaluation :

Man checking me in for my reservation was distracted and uninterested in helping me. He had to confirm he had the equipment included in my reservation when I was checking in which should have been done before I arrived. He was not helpful during the process. He gave me the wrong dolly, and the one I received was bent and rusted.

Robert N.
Évaluation :

Thanks a ton!

Norman M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gloria J.
Évaluation :

Before I even entered the building (which is a dirty laundromat) and was met by a scraggly, dirty little man. He was yelling at me for using the handicap parking, saying he didn't see a tag hanging from my rear view mirror. He was rude, persistent and down right ugly. I had to interrupt his berating of me by yelling back that I have a permanent handicap tag which I received after leaving the military! He had made his way to blocking my entry into the building, yelling and hollering in this full laundromat! Then, as he tells me I need to upload my driver's license, he keeps raising up from the chair in the tiny, dirty box he has as an office, trying to peek at my cell phone screen. I work with technology all day and had a medical doctor (my son in law) with ne; I know how to upload a picture). Once this is completed, he tells me I need to call someone to help me since my license is out of state; he was completely disregarding my son as even being there. Then he thought to ask me for my military ID. Once finally getting this process done, I went to the van. The van had less than 5000 miles on the odometer but had an alert for a tire having low pressure. I then followed the Crypt Keeper to the air tank only to find it didn't work. At this point, the attendant started to address my son instead of me and gave him 2 quarters to use at the air tank at the gas station. I completely hated this experience. I hate that I need UHaul at the end of the week to finish moving my daughter. I have been a uhaul customer for many years but this has done it for me if it can be avoided. I have to drive an additional 10-15 miles further for this rental (which will add to the truck mileage) but I refuse to be spoken to and treated like an illiterate piece of ghetto trash.

Thomas W.
Évaluation :

This is the only location that I will ever rent from. Everyone of the employees attitude is consistent. Friendly and helpful staff with excellent customer service skills!

Reginald G.
Évaluation :

Everything was perfect. No problem noted at this time.

Roland S.
Évaluation :

Le client n'a pas laissé de commentaire.

Melody O.
Évaluation :

Le client n'a pas laissé de commentaire.

Eliana S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa P.
Évaluation :

Job Well Done Thanks

Daniel H.
Évaluation :

Le client n'a pas laissé de commentaire.

Yolonda R.
Évaluation :

Everyone was friendly and helpful.

Deborah M.
Évaluation :

Le client n'a pas laissé de commentaire.

Linda B.
Évaluation :

Nothing to add at this time.

Shawn T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jamar M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacob B.
Évaluation :

Le client n'a pas laissé de commentaire.

John G.
Évaluation :

I will recommend this location to anyone. The guys was very polite and ready to help. Quick and easy check in and return.

Thomas W.
Évaluation :

I've visited other locations and I have never been as pleased as I have been since I've started using this location. The employees are very very funny and they take care of their customers. Whenever I need to use a U-haul, I will always, always use this location! They need a raise!!

Kwome H.
Évaluation :

The little bit of time for that amount of money, the worst truck on lot. I will not be back or recommend anyone.

Carol J.
Évaluation :

Le client n'a pas laissé de commentaire.

Hans H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary S.
Évaluation :

Person at window was very professional and nice Thank you for hiring people like that.

James J.
Évaluation :

Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

Retour
Haut de la page