Make sure the U-Haul website is working. And if it isn't, answer the phone in a more timely manner.Grace G.
Customer Reviews for Red Rock Mini Storage
U-Haul Truck Share 24/7© Location
Pour nous contacter
Pinckney, MI 48169
Services dans cet établissement :
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert S.
There was no dolly's or furniture mover in the truck and we were charged for it. To over an hour to get the key box to work. The owner of the place was no help. He told us that U-Haul gives him no support. NEVER AGAINJames H.
The first truck was not drivable i rerurn it and switch it with the other one the next day got charges from 1390 to 1622 Expect of giving me discounts from wasting time dir the first truck you charg me way extraayman A.
Complicated and tedious process of checking in and returning vehicleâ€”Kevin P.
Le client n'a pas laissé de commentaire.Madelyn L.
Security gate was not working so there was no secure place to leave our car while we rented the uhaul truck. Signage was not clear where to pick up the rental keys or where to park.Johnathon K.
I've driven a lot of trucks and this one was not in great condition.Hailee S.
We dropped off at midnight so there was no one there. We had an issue (our fault) at drop off and when we called first thing in the morning, no one answered. However, I was able to chat online with Uhual and worked everything out. The Red Rock Mini Storage closed out our Uhual rental and all was good! I would also recommend for a drop off location. They had a perfect spot that was open and obvious for parking the uhual at drop off.Charistopher G.
Le client n'a pas laissé de commentaire.Cari J.
The process of picking a truck up here needs to be looked at, it makes no sense! Terrible setup and process!!!!!!!!Dale H.
Le client n'a pas laissé de commentaire.Wendy P.
This check-in with no-0ne there was TERRIBLE. I was trying to check-in for more than an hour and was on the phone with the national/regional U-haul office to get it done. I had checked-in on-line before I left home and found that I had to do it again when I got there.. The instructions to get the registration/check-in completed were not at all clear and VERY cumbersome. The codes for the gate and the lock box were not available and we had to get them from the national office. When I returned the truck, I couldn't get in the gate. The on-line return did not give the gate code and I had to call the national office AGAIN. This experience was AWFUL!!!!!!!!!!!!!!!!!!!!! I suppose that once your are used to how it works, it may be fine. But the first time was HELL. For all the frustration and inconvenience, I expected that you would comp at least half of the rental (I asked), but all you did was give me more time. As it was, I was finished in 3-4 hours, not the 6hrs I registered for. I was beyond mad. I must say that the individuals on the phone were patient with me because I was unbelievably angry and they didn't read me out or hang-up on me. That was about the only positive thing about this rental.Warren B.
When picking up the truck, damage was present on the front end from a previous use and was not checked properly. I am glad I took pictures of all damage at the time of pickup. We were also advised that the check engine light was on for the truck but that UHaul was unable to locate the reason for the light beyond it â€œprobably being a sensor.â€ Not really peace of mind ahead of a 700 mile road trip.Bryan B.
Self check in locationJOE CARLOS A.
Le client n'a pas laissé de commentaire.JENNIFER MARIE B.
Having the trucks being rented out solely through an online experience is a pain in the ass. It took me 30 minutes to get the code to get the key out. The location and staff were great and helpful but U-Haulâ€˜s lack of person-to-person contact system drives down the experiencePatrick M.
The truck was on empty. Location pick up was switched 3 times by uhaul. The engine light went on at the end of the trip. We waited 2 hours for a call back and no one was on the line with the call back. Waited 2 more hours for another call back. Said they had to send a service person. No one could come. Then they were sending someone in the morning. No one could come. Then we dropped it off at a local place and checkout took 45 minutes. Hot mess.Cory W.
The remote app guided phone sign out was too long with too many steps and did not work correctly.gregory A.
They need to change the lock on box 3. There was a "trick" that had to be performed in order to get the key. The associate was very helpful, however, this was an after hours pickup and I would have been shafted had someone not been there. PLUS.... The 24 hours uhaul pickup service NEVER informed this place of me needing an appliance dolly, as that is what I was moving. Fortunately, someone was onsite to give me one. This needs to be addressed. Communication between Uhaul call center and the place for pickup needs to happen.heather B.
Le client n'a pas laissé de commentaire.Christina W.
I reserved a truck that was a block from my house in Ann Arbor and got told the day before that I needed to drive a half hour away to Pinckney, Michigan to pick it up. Extremely inconvenient and added an hour to my pick up that I had not planned on. I alos don't like having the pick up be done remotely, it took a bit to get things properly set so I could leave.Eric G.
The online process was not user friendly. It would have been helpful to know in advance all needed in order complete check-in and check-out. No instructions on whether to leave truck outside or inside storage grounds. It took us over 30 minutes each to complete both pick-up and dropoff...not ideal use of our time.Helmut W.
This was a disaster start to finish and I will be contacting corporate to complain directly.Andrew G.
Le client n'a pas laissé de commentaire.Derek V.
Adding light by the return box would be helpful for those trying to return at night. It was hard to see and we couldn't get a picture of the bar code because it was too dark and the light from my camera added a glare.Isaac S.
Very weird picking up from this location and using my cell to do everything.MEGHAN ANN T.
Le client n'a pas laissé de commentaire.Patrick C.
We had a reservation that was unapologetically changed the night before from 5 minutes from our house to 37 minutes from our home and the was charged for â€œover mileageâ€ by 8 miles when we turned it in. Found that to be total BS.Matthew M.
Both Larry and Scott went out of their way to make sure all my needs were met. I would recommend them when you need a truck.DANIEL JOSEPH G.
Very accommodating. A pleasureSteve G.
Le client n'a pas laissé de commentaire.Loraine S.
Le client n'a pas laissé de commentaire.Cynthia B.
Le client n'a pas laissé de commentaire.Apriltarjan F.