Customer Reviews for Red Way Self Storage
(Concessionnaire U-Haul dans le voisinage)

457 évaluations

18024 Redmond Way   Redmond, WA 98052

(425) 556-1338

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h30 pm
  • Dim : 10h am à 4h30 pm
Heures d'ouverture spéciales
  • 7/4/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(425) 556-1338

18024 Redmond Way
Redmond, WA 98052

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h30 pm
  • Dim : 10h am à 4h30 pm
Heures d'ouverture spéciales
  • 7/4/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

this is the 2nd time a 10 $collision waiver was added to by bill without my consent! too bad, will not use Uhaul again.

HAI S. 
Évaluation :
5

We finished with our trip earlier than our reservation and tried to return it but the office was closed. Did not want to use cell phone to create Uhaul account. Office should be open during stated business hours.

DEANA H. 
Évaluation :
5

The service and attention is great.

RUBEN H. 
Évaluation :
4

Be closer to our house lol

GRIFFIN GORDON C. 
Évaluation :
1

don't overcharge customers

JESSICA S. 
Évaluation :
5

Please make your online app friendlier. I found it tedious, time-consuming and I ultimately failed to pick up the truck. I left, later called the location's office, and came in to pick up the truck with the aid of a human being, which took just 2 minutes. I won't use the app again.

ALAN J. 
Évaluation :
5

App is broken for returning truck. After completing 4th step, it was bringing me to 1st step

Shekhar A. 
Évaluation :
5

Very nice location. Please keep it same good customer service Please

KHALIL UR R. 
Évaluation :
5

Top notch - smooth and easy!

SCOTT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
5

Windshield was very dirty on the inside. I had a bad experience overall that night. This location was the 4th location I went to get a truck. Three other locations did not have 24/7 access. But this location for the job done.

David C. 
Évaluation :
4

Vehicle was grimy on exterior, but worked well ptherwise

Stephanie C. 
Évaluation :
4

I feel the price per mile was too high, but otherwise would have given 5 stars

Michael N. 
Évaluation :
5

I found U-haul very expensive. I used for 2 hours, 6 miles but paid 50 $as rent + insurance + tax & @ 8 $for fuel.

LIJU SANKAR J. 
Évaluation :
5

Rick the gentlemen at the front desk is a great person, professional and wise. Great service and attention. Thank you, Ruben Hernandez

RUBEN H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SVETLANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANKIT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor K. 
Évaluation :
4

The clerk in the store was not wearing a mask at pick up or drop off, nor was there any glass or plexiglass barrier between the customer and the clerk. He also made an odd comment about my name - nothing I would have mentioned but since you asked. I appreciate the convenience of the location. Next time I will use the self pick up and check out.

WHITNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

If one books a pick up in store, it should be in store. Also, I hate the fact that I have to upload a picture of the same ID every time. Can't you store them somewhere?

Darko A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILYA K. 
Évaluation :
3

I rented a furniture dolly that we didn't get at the rental but were charged for. When my husband called and told u haul we were told they would call us back and adjust the price but no one has. Good location & truck, subpar corporate customer service.

Andrew S. 
Évaluation :
1

We talked on the phone twice and thought everything was set up. We get to the truck and there were no keys. It was cold outside and we were checking other trucks to see if we had just gotten the wrong one. The uhaul 800 number wasnt working until after several tries. Then we had to go to a further location that didnt have dollies. It just made moving so much worse.

Elizabeth D. 
Évaluation :
5

The web site reservation process was smooth and quick. The team member (I believe Ashley) who assisted w/pick-up & delivery was friendly, helpful, and efficient. This was our first rental from your company and we'll definitely return and recommend to others.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
2

Be more accurate, the advertisement is misleading. 19,95 $ a day turns into almost 80 $I had less miles than stated (7miles) and I was charged 15 $for 3,5 gallons of gas! I only drove for 10 miles, that means that vehicle was getting 3 miles a gallon. Unbelievable

CRISTIAN B. 
Évaluation :
2

My complaints aren't with the location but with UHaul itself. Your website was down and phone system so couldn't book. Worse yet your phone system didn't say it was down just had you on hold with a msg saying the next available staff person would be with you soon. When trying to pick up the vehicle, the locational services wouldn't work so it took over an hour to get the vehicle. UHaul gets an F in my book. It was a terrible experience and for all the time I spent trying to get the vehicle you should be paying me.

ALEXANDRA B. 
Évaluation :
5

Not the fault of the location at all, but the the website was not working for returning the truck. Tried about 6 times with the error always happening on the last step of payment. Tried to reach customer service call with no luck, and had my partner try on her phone to complete the return process of checking out. Took maybe 20 to 30 mins just to return, which made the entire experience much worse. Everything else was great.

Kenneth Y. 
Évaluation :
5

Easy to find location. Richard was super friendly and upbeat. He answered all my questions and any concerns I had. This was my first time renting a Uhaul and he made my experience that much more enjoyable. Quick checkin and affordable. Returning after hours was super easy and convenient as well!

MARGARET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARRETT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
4

The 800 number was a disaster. Had my name wrong. Gave me incorrect information and told me the truck had a lift gate. Had the wrong date for the rental

DAVID ANTHONY S. 
Évaluation :
4

The person at the facility was great. I really liked his personality. Your webpage and emails are annoying. I will NEVER rent from U-haul again. You can count on that.

Henry Y. 
Évaluation :
5

The employee that I worked with was so great! He is a bucket of sunshine and I truly appreciated his delightful presence during this stressful moving time!

Madeline S. 
Évaluation :
4

The pickup process is insanely cumbersome. You ask for a plethora of absurdly redundant information at the WRONG time! We provided, credit card, address, driver license, phone number at the time of registration. THEN at pickup I provided a photo, the drivers license (AGAIN) and you ONLY THEN ask for a passport? or another contact???? My wife does NOT have a cell phone and she was with me...so when I provided our only other contact (HOME) of course you could not find anybody (plus, your number is flagged as spammer by local phone companies). So I provided my company info...and even that was not sufficient! Fortunately we have a daughter...but if someone is either single or with nobody home, they would better go elsewhere to rent a truck!!! Sorry, this was the worst experience I had with renting anything...ever.

Andrea P. 
Évaluation :
1

They tried to rip me off. Falsely stated gas level on return, overcharged me almost 100 $. The only reason they didn't get away with it was because I documented the mileage and gas level upon my return of the truck!! Beware !!

KELLY A R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Ni comment well done so far.

Kahoua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON MARIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Red Way and U-Haul provided a wonderful experience thank you!

JEFFREY B. 
Évaluation :
5

The gentleman working at the counter was delightful. He is the reason I recommend this location.

LORI MARIE B. 
Évaluation :
5

Friendly service and very easy to use.

PEGGY C. 
Évaluation :
3

I calculated using 38 miles. You are charging me with over 80 miles. I would love to know how you came up with this figure. The overall cost of renting this vehicle is exhorbitant.

ANNE MARIE K. 
Évaluation :
5

Mobile app check-in was surprisingly good and worked well.

Glenn W. 
Évaluation :
5

I haven't rented a truck in a long time. I was very pleased with the mobile phone pickup process. Worked great. Chat response was prompt. Truck worked as it should.

John K. 
Évaluation :
5

I had opted for the mobile pick up option. However once I was at the location and logged into the website to get the pick up process started, the website kept throwing an error stating it couldn't get my location. I had my gps on as I was using google maps. The person at the desk helped me out.

KHURSHID T. 
Évaluation :
1

The websites lack of important details lacks what really needs to he relayed to the customer. It takes to long to check in and to many photos its about God damn rediculous how much useless information is needed. The lady at the desk was rude and almost offensive

Leon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEV T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD JAMES K. 
Évaluation :
5

I don't appreciate the cleaning charge, 20 $i believe i have cleaned very Well and put extra gas too.

Mohamad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken J. 
Évaluation :
5

The online check in after hours is terrible! Your online system said they couldn't find my location , even though I was stand next to the truck. After waiting on hold for 20 minutes , my son discovered how to open the lock without knowing the code. If he hadn't figured it out, them we would have stood there for 90 minutes in the rain for the owner to get to the store to open it. Never U haul again.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL MICHAEL P. 
Évaluation :
5

Great guy at counter. Using face mask. Very nice.

DAVID C. 
Évaluation :
5

The facility is always clean and well organized abd the employees are always helpful. However trying to check in online was a fucking disaster and your website sucks. You emailing me basically last fucking minute that my rental cjanged to self checkin was a joke. I was standing right in the parking lot and even though my gps app showed me I was at tue facility your app kept saying I was not there. Not to mention I tried to call customer service and the lady said she was to busy and fucking hung up on me.

JOHN B. 
Évaluation :
4

Looked like van was rented after hours before my pick up in the morning and not properly wiped down using COVID protocol. There was dirt on the bed of the van and muddy hand-prints on the doors and inside the cab. Had my own wipes and did a cleaning before taking the van. If rentals can occur 7/24, I do not understand how that is safe if COVID prep is skipped. UHAUL corporate should revisit how 7/24 should work. Looks like a big safety gap.

JEFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milan V. 
Évaluation :
5

My truck rental went incredibly smoothly and the service was great. I called in the reservation and the truck was ready when I needed it, it took only a couple of minutes to complete the initial transaction and get into the truck, and return took no time at all. I'll definitely call Red Way for my next rental.

DENNIS M. 
Évaluation :
1

terrible customer service. canceled my order 3 times. Many hours spent on the phone with customer service to be treated extremely poorly by representatives. So disappointing.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
1

Vehicle was not clean prior to my use. Took photos. Disputing cleaning charge.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hien L. 
Évaluation :
5

Excellent service provided by Richard Bell when I arrived, patient and helpful as I am a first time customer, and was having issues with my cell reception which hampered the process somewhat. Would be really helpful if we could get access to WiFi at your offices, which would have helped in my case. Merci.

Quinton K. 
Évaluation :
4

I didn't enjoy the mobile experience and much prefer dealing with a person. The staff were great and super helpful!

Kate C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian K. 
Évaluation :
5

Cashier was very helpful

Stevie B. 
Évaluation :
4

Should have been more upfront about true cost to rent. I was told the 19,95 plus mileage. You added on a coverage charge of 10 $that we were not told about and didn't need since this was covered under our car insurance policy.

ken E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marten J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Changsook K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HSIAO-WEI C. 
Évaluation :
4

I was not made aware of the MPG of the vehicle, after filling up what I thought was enough gas I was hit with a surcharge. It would be nice to have the mpg shown on the dashboard.

Justin M. 
Évaluation :
5

It was a perfect experience.

Len G. 
Évaluation :
5

Thank you very much to Sabrina Howell from Interbay location! She was efficient and quickly adjusted our final payment as discussed. Thank you for working during these times as well!

Shane K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ABHISHEK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey S. 
Évaluation :
4

I was very disappointed that my original reservation was for the Sammamish location which was closed. This cost me several hours which was unfortunate as I had hired movers. I called the 800 number and was informed that I would receive a 50 $credit. Please apply this to my balance. Merci.

Tracy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumit G. 
Évaluation :
5

Keep up the awesome service

Jennifer K. 
Évaluation :
5

When I called in and reserved I had not used UHaul before. I was not told to create an account prepare the login by submitting my driver lic info etc, and to make sure *location service* in the browser is turned on, or else nth else would work. This caused confusion and almost 1 and 1/2 hour of delay when I was picking up the car. Then I called in and was put on hold before getting help. The root problem was that I was not given clear instructions of the most important information: *how to prepare before picking up the car*.

Margus V. 
Évaluation :
5

Excellent and very efficient!

Bill J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Your system was down and site manager, awesome, had to do manual contract. However, I got a text same evening from you all saying my truck due back at 945 PM same night. I caused me to stop my work.

James H. 
Évaluation :
3

When reserved a one way truck. We were not told until we picked up the truck that it had to be returned to the same site. This doubled our mileage! We would not have rented here had we know this during the reservation process. This should be improved. Truck was super clean though.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

There was no utility dolly as was ordered. I ordered just one but was charged for two.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jari H. 
Évaluation :
5

Both of my rentals were great. Rick the owner is awesome. I will went from him again on my next visit to the area.

Christopher C. 
Évaluation :
5

Rick the owner is awesome - he is friendly and knowledgeable. The only problem he had was with the U-Haul computer system.

Christopher C. 
Non reviews have been submitted for this location.

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