They initially gave me truck and when i checked, on of the tire was flat and sidewall of tire was damaged. When i asked the cashier and instead of accepting it, she told me someone must flat the tire overnight.Arshdeep W.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The staff is friendly. Work well.VIKTOR P.
Le client n'a pas laissé de commentaire.Tim C.
We had a good experience and easy transaction!John M.
Le client n'a pas laissé de commentaire.honey P.
More steps could have been completed upon booking so that I didn't have to use up so much time checking in on mobile.Shelby B.
Le client n'a pas laissé de commentaire.Shanessa G.
Easy to drop off, and easy to deal with.Cory L.
Location I rented from has a car wash. Should have a promotion tied into car wash...free would be nice or a nice discount .darrell G.
I picked up the trailer after getting the runaround at the 1535 Park Street location. After waiting for nearly an hour, they told me there was no trailer available and I had to go to the location at 20 Hesse bay. I booked this trailer the day ahead online and also did the online check in that was supposed to save me time and guarantee my trailer would be available at the location I chose which was 1535 Park Street. I am very disappointed with this service! I will be pursuing the 50 $guarantee that the website advised that I would be applicable if my trailer was not available at the location of my choice.Farrell A.
Le client n'a pas laissé de commentaire.MARGOT M.
The trailer I had reserved on the website was not at this location, but the person I was dealing with was able to substitute a cargo van instead. Great service, easy to deal with. Wish there wasn't a disconnect between what's on the website and what's actually at the location.James J.
Was in and out in only a couple minutes because I signed up for everything online first. The guy was friendly and I had no issues with the equipment. Only wish the location had some items for sale such as bed bags like the east location does.Crystal E.
Le client n'a pas laissé de commentaire.KEVIN S.
Le client n'a pas laissé de commentaire.KATHY M.
The location staff are very helpful and friendly. But if you need to call the toll free number for assistance or information the wait times are terrible. I placed 3 calls into the toll free number all of which had me on hold for over 20 minutes each time. The online truck return process is ridiculous and preferred pickup is a waste of time as I had to drive 2,5 hours to a totally different city to pick up the unit then was charged for the mileage to go from the pick up to my original start point even though the customer service person said they had made the change and I wouldn't be charged for it. The corporate side to this was a disaster but the in person rep was great at the location.Travis S.
Le client n'a pas laissé de commentaire.Jim W.
Le client n'a pas laissé de commentaire.Ron P.
Le client n'a pas laissé de commentaire.Debbie B.
The front desk staff was warmly and up to his game.mathew S.
Dont rent from this store. They charged my card without my knowledge and said I gave them a voice authorization when I didnt. Upon return I told the gentleman I wanted to pay with another card and he said when the contract is closed someone will call me. I was not called. I was not emailed. Sean biggins charged my card without my knowledge. Upon return in the check in form, I was given the option to pay by other payment option. He still charged my card without my knowledge. Im going on a trip tomorrow and dont have enough on my card for this trip because he charged my card.Johnathan G.
Good and kind staff,easy to deal withGerardo A.
Le client n'a pas laissé de commentaire.tom K.
All was perfect No problems what so everDouglas S.
I had reserved a rental for a 15 foot uhaul the week prior and was to pick up at P&J mechanical. When I attended that location there was no vehicle available for me. I called Uhaul with no success. I then drove across town to the main location on Park Street, where they DID have my reservation noted, but had no vehicle for me. At this point I had already lost an hour and a half of my time on my moving day. I was at that location for over an hour before a vehicle was found for me and was advised that I could go to Regina Carwash to pick it up. The vehicle that I ended up getting was substantially larger (26 foot) than what I had reserved and I had to (again) drive across town to pick it up. I wasn't able to start moving until 1 PM when I had planned to start at 9 AM The staff at the main Uhaul location on Park street (especially Greg... I didn't catch the name of the other lady, unfortunately) were both very friendly and I could tell they were doing their absolute best to assist me, which I greatly appreciated. They apologized numerous times and went out of their way to try to make things work for me. As such, I would say that the staff were excellent. However, my experience was not - for a few reasons: 1. I lost a substantial amount of time trying to get the Uhaul, which caused a lot of stress for me, as the individuals who were helping me move were waiting for me at my house for several hours. 2. I had to drive across town (more than once) which cost me not only time, but also extra gas money for both my own personal vehicle AND for the Uhaul, as the location I ended up getting my a vehicle from (Regina Carwash) is as far across the city from my residence as possible. 3. I was charged the full rate (and has abc transportation fees) for a 26 foot truck, as opposed to the 15 foot truck I had reserved, which was extremely disappointing to me.LISA S.
Le client n'a pas laissé de commentaire.Gerardo A.
I am a very happy customer. Good people, helpful and knowledgeable. I will definitely recommend and use U-Haul againMichael C.
Le client n'a pas laissé de commentaire.Doug N.
Le client n'a pas laissé de commentaire.Dmytro S.
Le client n'a pas laissé de commentaire.Daniel S.
What I ordered well in advance was not available and was advised 3 days before I needed it. So I had to adjust everything (including location of pick up to this place). That morning I paid online and arrived on time and the trailer I was renting had not been returned. As everything planned was hinged on this trailer - and everything I had organized, it was very frustrating. The girl, Kim, was very sympathetic and tried her best to find something. She arranged for me a cube van for a similar cost. I then had to make more alternate arrangements at that time (and there were time-restraints in my plans) - inconvenience someone to drive my vehicle as I then had to drive a van (and incur gas costs too). After all this I was able to move the items, but it was very frustrating.....I am disappointed that UHaul had no other 5x8 trailers in Regina - no 'spares' , it became a last minute scramble because what I had booked was not available. The guy when I was dropping off the cube van tried to charge me another 120+ dollars. I refused advising I had paid in full and he said UHaul can deal with you. I said yes, please have them call me. In the morning I called UHaul and was reassured I had no other costs to pay. The only saving grace of this experience is the girl, Kim, who really tried her best to find some kind of solution.Linda B.
Le client n'a pas laissé de commentaire.Darrel R.
Tail light wouldn't work on left side.Douglas N.
Le client n'a pas laissé de commentaire.David R.
Put car fresheners to your vehicles so that can eliminate the smoke odourGerardo A.
Overall the truck was good and everything performed well. Pickup/drop off was very easy and streamlined. Scheduling experience was a little unrefined and several mistakes were made for my order. However UHaul sorted everything out and it worked out in the end.Zachary M.
Le client n'a pas laissé de commentaire.JORDIE D.
95 km ph sucks. And it is very old trailer. Never again.Rick W.
Le client n'a pas laissé de commentaire.Sarah H.
Truck was dirty in cab and box. Two glass table tops and dirty furniture pads in the back. Sticky stains all over the cup holders and old Tupperware on the floor.Kyle W.
Le client n'a pas laissé de commentaire.Adam S.
The only time I could book was 7pm. Then my truck was over an hour late.Denis L.
Le client n'a pas laissé de commentaire.Mehdi N.
Le client n'a pas laissé de commentaire.Michael D.
The employee works there is awful!! He was very racist with me and another Chinese customer. Also he declined to take the key from me when I came back at 09:00 pm as my contact ends at 09:00pm he kept ignoring me and when he came out of the office said " I don't give a s#*t what you say "Feras D.
Le client n'a pas laissé de commentaire.D'Anna R.
Le client n'a pas laissé de commentaire.Darin B.
Deliver as per reservation not on a nother location.Newer will I rent a UHaul in my live again.No Customers service and you have to drive on your expenses to get the vehicle.I will not recommend this place to anyonePay a little more and get the cervise you want.Kobus L.
Nothing they were nice and friendlymark S.
Le client n'a pas laissé de commentaire.TRACEY K.
We made a mistake when booking the Uhaul, made it for P.M. not A.M., so not the people at Uhauls fault, but they were good enough to put us on a list and called us to say a truck was returned early, which we were very grateful for. If anything, change the website when you are booking, as the P.M. comes up first, it should be the other way around and frankly, I am surprised that you have not had alot of complaints about this, it is pretty confusing, as most people assume the morning bookings would come up first. Other than that, once again, this has been a very positive experience and we will continue to utilize Uhaul in the future.Paul J.
It's a really busy place and it's a bit cramped for space. Not a deal breaker..!Sanjiv L.
Le client n'a pas laissé de commentaire.Tara J.
Actually have the uhaul where i booked it . Not an hour away and when i complain i get told hire some one els. 28 hours before i need it to move . Then demand it be dropped off at a different location then settled on when i bookedAdam F.
Quick in and out. Thanks!Ken T.
Le client n'a pas laissé de commentaire.Byron D.
I would like someone to contact me asap my order was placed on hold after I showed up to return rental and was told that I had to pay over 400 $after only 3 days of use essentially and I had put down 153 $and it was supposed to be like 39 $a day. I would like someone to call me to discussBrianna B.
First of all, the Frontline staff at both locations I dealt with were professional courteous and helpful. My complaint in this transaction was that the overall system didn't work. I booked a trailer online, got a call and made adjustments to the location. When I got to the location he said that your systems had extended the previous renters time and that my trailer wasn't available. After an hour and a half I got a trailer that did work but it was different than my original rental. Other than that everything worked well thank youTim H.
Our U-haul was disgusting. DISGUSTING! Hadn't been cleaned in maybe years.. There was a dirty tissue in the front as well.. we are so disappointed.Craig W.
Le client n'a pas laissé de commentaire.Thom A.
Le client n'a pas laissé de commentaire.JUNJUN B.
Le client n'a pas laissé de commentaire.YIJIAN D.
Le client n'a pas laissé de commentaire.faysal D.
The attendant was super friendly courteous knowledgeable and too ever Covic19 precaution deserves a real virtual pat on the backJohn H.
Le client n'a pas laissé de commentaire.Andrew K.
Le client n'a pas laissé de commentaire.OLUWASEGUN S.
I did notice after putting the car onto it that the surge brakes did not seem sensitive enough. I have used trailers with surge brakes before and know how well they can work. If you had to come to a faster stop then normal or going down a steep incline, the trailer ended up what felt to me that it was pushing me a bit much. Otherwise everything was goodIngo P.
Le client n'a pas laissé de commentaire.Delores G.
It was not too busy when had probles at park street the car wash location had a truck for usTIMOTHY C.
Great service at that locationKuic N.
Nothing everything is fine good jobmohamed I.
Easy and convenientALLAN JAY PEE B.
Le client n'a pas laissé de commentaire.Patrick C.
Le client n'a pas laissé de commentaire.JERRY K.
Le client n'a pas laissé de commentaire.ron C.
Le client n'a pas laissé de commentaire.Brad K.
Le client n'a pas laissé de commentaire.Douglas P.
Le client n'a pas laissé de commentaire.Lisa D.
Worst customer service I have ever received, definitely would not recommend. Gas was three quarters full when I took vehicle and I returned it with a bit more gas than when I took it. I also cleaned their very dirty vehicle for them. I showEd before and after gas pictures but the customer service added a fuel surcharge even after I showed the pics.Lavjinder U.
things were good n friendly personnelGlen L.
The equipment was not very clean and there was stuff just thrown insdie the van and the trailer (including dolly and blanket). Also I only drove for 12 miles and ended up filling 32 ltr of gas (that is ridiculous). I called customer service and they were of no help.Anshul S.
Phone to book a 6x12 trailer needed it the next day the man said no problem went down to confirm trailer would be in next day 9:30 said he would phone when in never phoned I phoned at 10:30 trailer was there went down to pickup.he never put down my name and number I was lucky no one came and took the trailer otherwise everything else good!Ron I.
Just to make sure everything was working as far as lights areDavid S.
The man in the office was friendly, and following all procedures with social distancing. Which was great to see. The truck was not cleaned by the last person the cup holder was full of sticky stuff and the truck wasn't swept outColleen K.
Due to Covid19 only could get information by phoning the main line in Calgary and no personal service at the site to ask questions.Janice H.
Le client n'a pas laissé de commentaire.Mark S.
The fender almost fell off on the road. Th ramp latch was replaced with a bolt that let go on the highway ans the ramp fell out. Not impressed with the upkeep of the dolly.Kelly K.
There was ashes and a cigarette butt in the ash tray along with garbage in the cab. I also booked for a hand cart and that was not provided, I had to go to Walmart and purchase a new one.Patrick D.
Maybe giving a customer option for booked end time extension, cause had to cut my errands short and didnt accomplish my goal...and mailage charges @ 1,43 $ seem a bit to high...cause if am to pay almost the same as hiring the service of professional movers that would do the labour of moving and also provide the trailer....cost almost the same as just renting Uhaul truck....Omotola E.
All the apps and no contact pickup options are garbage.Evan S.
I had ordered a dolley but when I got there, they had none. It made the move difficultChris D.
Le client n'a pas laissé de commentaire.Owen L.
It a total reep-off I pay 3x the amount they told me that I should payWalter A.
I was not given any fuel gauge estimator.Erickson V.
Le client n'a pas laissé de commentaire.kent K.
Trailer was good repair, standing jack had parts missing.Rick M.
I find it was very expensive but still acceptable. I would have really appreciate a diesel engine for a long 3000 km drive... Oderwise no complaintOlivier G.
didn't know insurance was 9/day. think that should be told when rentingWarren T.
Our experience with uHaul was very disapointing. I had called customer service several times and the staff does not seem to communicate well or make notes at all. We were first promised a 17 foot truck. Then I called back and they changed it to a 20 foot truck at no extra charge, which was great. Then I called again to change the date and time of pickup but then they said they have no 20 foot truck. The rep said there were no notes about 20 foot truck. Staff does not seem to be properly trained and just go with the flow mentality. When we picked up our truck, it was too small and we had to leave behind our belongings and furniture. We had to rent a small trailer from uHaul to take as much stuff as we could. Overall, our experience with uHaul was bad. I would not recommend this service to anyone.Sarah Z.
The truck I used had a dangerous seat, the lever on the bottom was broken there for both the driver and I had to hold the child sitting in the middles seat in place while we drove. The vehicle needs clear engine maintenance and I wouldn't recommend anyone else driving until it is fixedAlexi H.