Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)

1 930 évaluations

905 Geneva St   Shorewood, IL 60404

(815) 729-2036

Heures d’ouverture

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: 1 pm–4 pm

Services dans cet établissement :

Pour nous contacter

(815) 729-2036

905 Geneva St
Shorewood, IL 60404

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–1 pm
  • Sun: 1 pm–4 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK K. 
Évaluation :
2

Old truck, mobile pickup was so slow and unnecessary

Joshua Z. 
Évaluation :
5

The young lady there was very nice and helpful.

MICHAEL JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie T. 
Évaluation :
5

Everything was quick and on time Great People

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris G. 
Évaluation :
5

Amazing

Mansoor M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Noemy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carman B. 
Évaluation :
5

Great service!

WAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Representatives of Reliable Storage went and picked up the vehicle from a more distant location so that I would not have to use Uber to pick up the truck...they went above and beyond!!!

James Y. 
Évaluation :
5

I appreciate the staff for being honest, patient and kind. They are owners who understand. Not just staff. That makes a huge difference when you're in a position to need understanding and empathy.

Jade C.  |  Expérience générale 
Évaluation :
5

Rien

Laurel F. 
Évaluation :
5

Both Bri and Brittany are always professional to work with. I had an issue with the system changing my pickup location, and Brittany corrected it for me after hours. Bri was able to get a payment issue corrected for me and she handled it without any problems to me. I can't recommend this location enough. It's always a smooth transaction of picking up and dropping off. If you need to rent a U-haul, go see these ladies at Reliable in Shorewood!

Kim G. 
Évaluation :
1

Totally messed up our reservation had to drive to two locations to pickup our equipment. Then you guys messed up our date then I had to call multiple times to fix the times and dates. Then you changed our drop off points twice on us! And of course didn't care one bit but sure did take our money in a hurry! Horrible customer service and a clear don't care attitude!

joe W. 
Évaluation :
1

Totally messed up our reservation had to drive to two locations to pickup our equipment. Then you guys messed up our date then I had to call multiple times to fix the times and dates. Then you changed our drop off points twice on us! And of course didn't care one bit but sure did take our money in a hurry! Horrible customer service and a clear don't care attitude!

joe W. 
Évaluation :
5

The staff was very helpful and quick.

SEBRENNA G. 
Évaluation :
3

Easier mobile check in. Took way too long. It's a lot faster to just pick up a truck from Home Depot.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheyenne B. 
Évaluation :
3

very personable and helpful staff!

DOUGLAS B. 
Évaluation :
5

Always a great experience renting from Reliable !

Nicole K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene C. 
Évaluation :
5

This location was great. My only complaint is when I booked the reservation, I was picking up the truck in Minooka. The morning of pickup, I went to the Minooka location and they were closed. I had to go Uhaul to inquire and was told I had to go to Shorewood to pick up. That wasn't my time and prevented me from getting back in time to meet my movers.

Cheryl H. 
Évaluation :
4

Have trailers more accessible.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick N. 
Évaluation :
5

The on line return never works. Had to spend about 10 minutes trying to get it to work.

Roxanne M. 
Évaluation :
5

Excellent service à la clientèle

RICH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie H. 
Évaluation :
5

The young lady working the desk was fantastic. No improvement needed.

Ralph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis A. 
Évaluation :
5

Make a little clearer how to report your return via application. We returned at 9am. Their location doesn't open until 12:00 pm. Dropped key and reported and still got call 3 hours after returned from regional

Debbie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janine M. 
Évaluation :
5

App to return vehicle would not pick up my location when returning vehicle. Had to try 4 times and the walk to building and stand there for about 10 minutes.

Roxanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
3

There were false claims on my record. I don't like that. First things if there is damage you need to call me not just go behind me and ask the adjuster to harass me for nothing after 3-4 months.

Suraj U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randal R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

I do not like having to check myself in and out to rent a truck. I do not have that kind of time to put into a rental. It did not go well on the customer friendly to use app. I do not like business think it is ok to use my smart phone and assume its to help their business and you are forced to put an app on your phone. That is my phone and it should not have to be used for a business. I do not like the not doing business with a person. Next it will be AI rep on the phone. I maybe going to budget rental from now on. I took 3 hours of my own time to rent the truck and made it much harder to get what I needed done. Why have a rental place if only open for a couple of hours. I could have rented down the street from me if I wanted to do the work of an employee. I was not told this was a self check out. I paid more in milage for no reason. I could not beleive it was a self check out. You had to know to try moving a screen in a different direction to get the screen to show everything. The app worked very slow and did not have error messages to guide you. It is not right

debbie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony N. 
Évaluation :
5

The drivers side door had to be slammed hard to get it to close. I'm guessing a hinge was needing adjustment

Kimberly G. 
Évaluation :
5

Very good service and staff.

Bruce R. 
Évaluation :
5

Everything was perfect..the ladys at the desk were very nice and helpful.and they very very beautiful.this place will have all of my business for my moving needs

mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everardo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL J. 
Évaluation :
5

I did 3 services in 1. I rented a uhaul, a storage unit and hired movers. The uhaul and storage unit were quite a drive from my home and both locations were a bit of a distance. A closer proximity between the 3 places would have made it a better experience. There was also confusion as to where I would be picking up the uhaul/ and rental unit, so I went and my movers ended up going to 20555 frontage Road because of the discrepancy.

Shyrita R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
5

I appreciated being able to come and go with my unit no matter the time, and this unit helped me shelter my belongings until I was able to find a place of my own. Thank you very much for your kindness with any questions asked and always being able to provide and accurate answer.

Jessica V.  |  Expérience générale 
Évaluation :
5

Thanks to the lady at Reliable Storage. She was great to work with and took care of getting me set up.

Max Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
4

Tried to use the mobile pickup with little success. Truck didn't want to shift at times. Horrible ride. Might look for different moving companies in future.

Nicolas K. 
Évaluation :
2

The app technology was very slow, once arrived at site the process took over 40 min. To get the key to vehicle. This is simply In unacceptable, I had to submit license several times, apparently it timed out and I was never notified and had to start all over again, the fact that this happened is also unacceptable, and that I had to provide a third party phone for verification and wait on that process was again unacceptable. Then amount of time that was wasted on this incredibly frustrating technologically flawed app will have me looking into other truck rentals. I exclusively used U-Haul in the past and had very few issues, customer service was fantastic. I can only come to the conclusion that the company now puts profit ahead of all else, tells me that accounts are on the board. This whole experience was very disappointing.

Paul L. 
Évaluation :
4

This is the second time I got a truck there to help me move things. Everything went well and I would suggest going here to everyone else I know needing a truck to rent.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie G. 
Évaluation :
3

I was charged an extra 79 miles which is impossible because I drove from Chicago to Minooka and dropped it off at Shorewood as that was the drop off location they picked. Very unhelpful when I called to get help.

Yvonne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sirad S. 
Évaluation :
4

Everything was good. The gas cap on the 10' ft truck was broken or weird but besides that no problems at all.

Scott K. 
Évaluation :
5

Everything is good only truck make lots noise. And no phone charger or navigation

maaendra P. 
Évaluation :
4

I ordered a 2 wheel dolly and it was not on the truck when I got it make it thanks Orissa and

John B. 
Évaluation :
5

Amazing costumer service and a great experience renting a trailer.

Dan S. 
Évaluation :
5

We've used these folks on several occasions. They have gone above and beyond to accommodate us. They are our go to for any sized trailering needs.

meg L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
4

The cargo area wasn't filthy, but it wasn't exactly clean, either. I know there are a lot of miles on the truck (>160K) but it shifted very hard (both up & down). Service was good when I picked it up.

Matthew Z. 
Évaluation :
5

Bien

Miles D. 
Évaluation :
5

I think it's fine the way it is and the staff is very friendly and very helpful.

David L. 
Évaluation :
5

Completely friendly and inviting thank you

Jacquelia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

People there are always helpful, respectful and courteous.

Miguel R. 
Évaluation :
5

Moving pads are needed when renting a moving truck and this rental location had None. Desperately needing the moving pads for fragile antique furniture, I was told sorry we have none with any of the trucks here claiming they were all in Arizona. So in other words, this rental place needs to have corporate stock them with moving blankets for each truck and extra to rent if need be.

Phil M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty B. 
Évaluation :
5

Everything went well, no need to improve

Edward S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison S. 
Évaluation :
3

The rental was a waste of time and money. The loaders never showed up. Instead of going to Waterman, Illinois they mistakenly went to Schererville, Indiana. They went 89 miles out of their way. Now let's forget they had GPS, the mere fact that they were driving with their backs to the sun would conclusively prove they were going East not West! A 10th grader knows this. So I rented the truck, bought a few supplies then waited HOURS for them to show up in Waterman.After being several hours late they finally called and said they couldn't find the address and we spent about 15 minutes with me trying to describe how to find me in a small, one traffic light town with a single main downtown street before we concluded they weren't in Waterman! What a monumental waste of my money and time! U-Haul had them on their available loaders list. They should be removed immediately. I will be talking to my attorney about this fiasco.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin J. 
Évaluation :
5

It's good like it is!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
3

I originally had rented a truck in Channahon, then received a text that I would get a phone call (never happened), then a text saying the location changed (which increased my cost to rent by about $30 due to longer travel distance from home). I rented blankets and a furniture Dolly, but neither were available that day from the new location, so I had to go to Home Depot to purchase blankets and a dolly, which also increased my mileage costs. The truck had some type of insulation residue in it, which I had to sweep out before loading my contents. Prior experiences I've had with U-Haul were great. This experience was not great. The person at the I-Haul pick up location was pleasant and apologetic.

Craig H. 
Évaluation :
5

Brittney is always so helpful and nice to our family. She's very professional and is always willing to listen and help. We have recommended this storage place to many family members. Thank you Britney for all you do. We appreciate you.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie T.  |  Expérience générale 
Évaluation :
5

The lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.

Paige D.  |  Expérience générale 
Évaluation :
5

We had a great experience with Reliable Storage and will use again if we ever need storage in the future.

Nathan B.  |  Expérience générale 
Évaluation :
5

I was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.

JULIUS M.  |  Expérience générale 
Évaluation :
5

We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!

FRANK V.  |  Expérience générale 
Évaluation :
5

The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.

John F.  |  Expérience générale 
Évaluation :
5

Staff was great and wish more were like them.

Bruce M.  |  Expérience générale 
Évaluation :
5

Awesome

EDWARD B.  |  Expérience générale 
Évaluation :
3

Brittany was great to work with.

Theresa T.  |  Expérience générale 
Évaluation :
4

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100 % recommend the storage facility to anyone

Lorena L.  |  Expérience générale 
Évaluation :
5

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available

Fred E.  |  Expérience générale 
Évaluation :
4

fine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.

Privacy R.  |  Premières impressions 
Évaluation :
5

Overall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Merci.

Privacy R.  |  Premières impressions 
Évaluation :
4

Even though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Merci.

Privacy R.  |  Premières impressions 
Évaluation :
4

Very friendly helpful.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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