Évaluations des clients Reliable Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Reliable Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Brian R.
Évaluation :

Le client n'a pas laissé de commentaire.

Max H.
Évaluation :

Nothing......the folks at this location were awesome, courteous, pleasant, and all around excellent experience

Frederick C.
Évaluation :

No need to improve anything. Was perfect.

Denise M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth K.
Évaluation :

I thought 511.00 dollars was a little high

Joyce K.
Évaluation :

Very nice people that work there

Anthony K.
Évaluation :

Brittany was great to deal with very knowledgeable and professional thanks for the great service sincerely Tony

William S.
Évaluation :

My "issues" don't have to do with this one location, but just the U-Haul website and wanting to rent equipment. This was my 2nd time renting a trailer for a day (a few years apart for eachother) and both times the location of the equipment I originally reserved where no longer available by the day I needed it for. The reservation confirmation email you get does not say that the location you made a reservation with is subject to change. Or that equipment available is subject to change. Its very misleading and adds too much unnecessary stress to moving.

Mary T.
Évaluation :

Le client n'a pas laissé de commentaire.

Emily B.
Évaluation :

the gals there are very helpfull

Michael V.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy B.
Évaluation :

Le client n'a pas laissé de commentaire.

Carmen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric O.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kaleb H.
Évaluation :

Le client n'a pas laissé de commentaire.

Terra K.
Évaluation :

I initially made a reservation for the Channahon location. When we got to the truck, the keypad was very difficult to open. Customer service representative told us on the phone that most families have difficulty opening the lock pad. We tried opening the lock pad for 15 minutes before deciding to cancel that reservation and pick up a truck at the Shorewood location. I have never used U-Haul prior to this experience, and I was very disappointed in the difficulty of the keypad because the keypad in the video is different and seems easy to open. Also I was surprised that the customer service representative on the phone admitted to many families having this same difficulty, yet it seems that nothing has changed. I would not recommend picking up a truck on the weekend with out an attendant present. Also I feel that the keypad should be changed if many families had the same issue that I had on the day I was moving. The inconvenience left us running two hours behind schedule. Luckily, there was a truck available at the Shorewood location or else we would have had to cancel the move and reschedule to another weekend. The front desk staff at the Shorewood location was very helpful and saved my moving day!!

Jeffrey H.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey H.
Évaluation :

Le client n'a pas laissé de commentaire.

John Z.
Évaluation :

Thus location has the friendliest staff

Daniel M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian V.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard G.
Évaluation :

Le client n'a pas laissé de commentaire.

William K.
Évaluation :

My experience was excellent. I wouldn't change a thing. Keep doing exactly what you're doing.

Thomas S.
Évaluation :

The truck struggled in lower gears, it wasn’t running well. Fine at higher speeds. Even when the truck was empty!

Danielle H.
Évaluation :

Le client n'a pas laissé de commentaire.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

VON S.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald S.
Évaluation :

Le client n'a pas laissé de commentaire.

Emily C.
Évaluation :

It would be nice if there was indication as to where customers should park. The cul de sac location was a little awkward and left us unsure if we were allowed to park where we did.

John Z.
Évaluation :

Brittany was a great person to do business with

Grafton Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Laparis T.
Évaluation :

Have alive person to speak with.

Donald P.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric H.
Évaluation :

Great staff. Very friendly.

Simon C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian T.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald C.
Évaluation :

Very friendly staff and owner.

CombatVetsRUs R.
Évaluation :

Excellent dealer and will continue to use them exclusively !

PHILIP C.
Évaluation :

Thank you.

Scott W.
Évaluation :

Le client n'a pas laissé de commentaire.

Jyme R.
Évaluation :

Nothing!!

Deborah S.
Évaluation :

Brittney, the Manager at this location, is always extremely helpful and very friendly. She is the reason we continue to support the Shorewood location.

Brian K.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark D.
Évaluation :

the manager at this store was very helpful

Philip C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian Z.
Évaluation :

Le client n'a pas laissé de commentaire.

Ricardo G.
Évaluation :

There is no room for improvement, office opened right on time and they were there at the moment when I returned the truck. They had the truch ready, no wating time

Jyme R.
Évaluation :

Brittney was Awesome!! This was my very first time renting and I will do it again soon!! JYME

Marian R.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen I.
Évaluation :

Le client n'a pas laissé de commentaire.

Cindy H.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL H.
Évaluation :

Excellent service

Michael A.
Évaluation :

I rent a lot of trailers from you all and I always try to go back to the same location because she does a great job

Susanne S.
Évaluation :

We had a great experience! Brittany was extremely helpful and very welcoming. We will definitely use this location in the future.

Michael B.
Évaluation :

Le client n'a pas laissé de commentaire.

tim B.
Évaluation :

Really easy people to work with. Great value. Just remember to check your turn signals before you leave the facility.

joyce T.
Évaluation :

Their computer system was out of service due to a cable being cut which also knocked out service to most of the businesses in town. While most business closed, the young lady was still able to accommodate us by taking the time to write down all pertinent information and sending us on our way. There are a lot of people who would have just told us they couldn't do anything about it but she went out of here way to help.

Sean G.
Évaluation :

Le client n'a pas laissé de commentaire.

Anthony C.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael J.
Évaluation :

Le client n'a pas laissé de commentaire.

John J.
Évaluation :

This U-haul location always has what I'm looking for. They are courteous, prompt, & thorough. I would highly recommend them.

Mauricio O.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul R.
Évaluation :

The trailers are not organized. They are just kind of strewn around. The safety chains were too long and dragged on the ground. When I got home I had to shorten them before I could leave on my trip. I think the female attendant should have taken care of this. I didnt need the round to 4 pin adapter they sold me. They should have known this since i filled out the type of vehicle i filled out on line.

Dean S.
Évaluation :

Le client n'a pas laissé de commentaire.

BETH W.
Évaluation :

Le client n'a pas laissé de commentaire.

James L.
Évaluation :

Very pleasant, Helped us get a truck the day of & it was an easy process. Thanks.

Dana G.
Évaluation :

Le client n'a pas laissé de commentaire.

Dana G.
Évaluation :

Le client n'a pas laissé de commentaire.

Dan S.
Évaluation :

This location is top-notch In customer service. I’ve been renting trailers for years and I used to dread it. I would put a reservation in and find out a day before that the trailer wasn’t at the location. At this location they go out of their way to help, and they make it a pleasure to do business with them.

Eric B.
Évaluation :

Excellent customer service. Don’t change a thing.

John J.
Évaluation :

This is the 2nd time I've rented from here & will do so in the near future. Service is friendly & prompt, & they work with you depending on local & one way rentals. GREAT SERVICE!

Michael B.
Évaluation :

Brittany, is a very hard working, and very helpful employee. I been a customer of hers for a long time, and she is so helpful.. As a customer point of view, when it comes down to it, for any questions about storage/rental equipment, or anything involving what she does, Brittany is the answer..

Kelly B.
Évaluation :

I have rented from several other U hauls places in the area this is the best place to ever rent from. Customer service is outstanding!!!!

Michael L.
Évaluation :

Le client n'a pas laissé de commentaire.

Douglas G.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul K.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronnie E.
Évaluation :

Fast and friendly and knowledgable. zip in and zip out!

John M.
Évaluation :

Brittany was very helpful and knowledgeable.

DAVID K.
Évaluation :

I have at least three other uhaul stores closer to my house however the service and quality care of the equipment at this location is second to none if I need a truck or trailer I know I make one call and my needs are covered 5 star service every time

david M.
Évaluation :

Le client n'a pas laissé de commentaire.

George B.
Évaluation :

The experience with uhaul corporate and uhaul of Michigan City Indiana was the worst experience I have ever experienced. I booked a truck 24 hours before. Notified everyone what time I would be there and everyone had my contact info. I show up after a 2 hour car ride to get the vehicle and I was told that they didn’t have the booker vehicle available. Not once did anyone call me prior to tell me not to drive 2 hours for absolutely no reason. Then I was told the vehicle I could get is another hour plus away. No one seemed to care or give any effort what so ever to accommodate me or even offer genuine apology for my complete inconvenience. I would recommend absolutely no one to uhaul at all!!!

Bradley W.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

Brittany is awesome. Been using this location for a few years to haul band equipment. They have always gone above and beyond to get me a that fits my needs. I highly recommend them. Thanks Brittany !!!

Jeff A.
Évaluation :

Le client n'a pas laissé de commentaire.

Montague S.
Évaluation :

Le client n'a pas laissé de commentaire.

Amy C.
Évaluation :

Le client n'a pas laissé de commentaire.

Heather M.
Évaluation :

Brittney Is wonderful! Have had 3 great experiences with her!

Nowell L.
Évaluation :

Great experience. Customer service was excellent. It was further away than another supplier but would return to Shorewood just because of the friendly and helpful representatives!

David J.
Évaluation :

Some undisclosed charges but otherwise everything ok

Anthony M.
Évaluation :

Rachel was extremely helpful in getting us set up. Would very much recommend her to a friend.

Edward W.
Évaluation :

Le client n'a pas laissé de commentaire.

Travis P.
Évaluation :

I received excellent customer service! Brittany has a welcoming personality and made the process easy to understand!

Eric P.
Évaluation :

Le client n'a pas laissé de commentaire.

Eric P.
Évaluation :

Le client n'a pas laissé de commentaire.

Marvin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kendra R.
Évaluation :

Le client n'a pas laissé de commentaire.

Cheryl A.
Évaluation :

Very friendly and helpful

David M.
Évaluation :

Brittany went above and beyond to help us when we were in a bind. She was professional, caring, and efficient in getting us on the road. Thank you!!!

Theresa T. | Overall Experience |
Évaluation :

Brittany was great to work with.

Lorena L. | Overall Experience |
Évaluation :

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone

Fred E. | Overall Experience |
Évaluation :

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available

Non reviews have been submitted for this location.

Retour
Haut de la page