Le client n'a pas laissé de commentaire.Lisa W.
Customer Reviews for Reliable Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Shorewood, IL 60404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 1h pm
- Dim : 1h pm à 4h pm
Heures d'ouverture spéciales
- 10/21/2021 - 10/22/2021: 8h30 am - 11h30 am
- 10/23/2021: 8h00 am - 11h00 am
- 10/24/2021: 7h00 am - 7h45 am
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Britney was very helpful and made it easy by explaining the return process! I really appreciate it! Merci.Vicente V.
Le client n'a pas laissé de commentaire.Trent V.
Le client n'a pas laissé de commentaire.MARJEAN B.
the steering alignment is so off that it was dangerous to driveMICHAEL K.
Le client n'a pas laissé de commentaire.AARON R.
Le client n'a pas laissé de commentaire.ANTHONY L.
I was told upon arrival they did not have my reservation. The woman said records said I had been assigned to a uhaul in Naperville as they didn't have a 4x8. She said records said I should have gotten a phone call and a text. I got neither. Fortunately this dealer had a 5x8 so I rented that. Not the local dealers fault, but someone messed upDAVID S.
Nothing. Tiffany was very professional and helpful.LOUIS S.
The drivers side had a lot of gravel on the floor. I left it the way I picked it up. Also, I went to roll down the window & the knob came off. It kept coming off the rest of the day. I wasn't sure where to put the key. When I was finishing the return. The directions said to put it in the orange dropbox & also said box number 6 with a code. So, I put it in the orange dropbox. Sincerely, Josie 815-582-7616.JOESPHINE G.
The mobile / website pick up of the truck was horrendous, took waaaaay too long and didn't work properly at times. I will not rent a vehicle from Uhual using this method of pickup again.Aron P.
Le client n'a pas laissé de commentaire.GENESIS F.
The return process using the app was not user friendly. The requirement to use the location service did not work and was frustrating. Not sure that step in the process is needed.STEPHEN N.
Truck was a bit under maintained, brakes were a bit sketchy but ok for local work. Everything went very well, on time and professional.TERRY K.
Brittany gives outstanding customer service and really cares about her customers.HEATHER D.
Le client n'a pas laissé de commentaire.Jason J.
Brittany was fantastic! She responded promptly and was super helpful! Thanks so much!ELIZABETH R.
Le client n'a pas laissé de commentaire.MARTHA D.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Dianna J.
I will call customer service, It's a long list of failures!EDWIN B.
Le client n'a pas laissé de commentaire.THOMAS C.
Service was Great. Person behine counter was super could help us enough.MICHAEL P.
Brittany was professional, caring and gave excellent customer service. Great to deal with... absolutely recommend this location.HEATHER D.
The lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.Paige D. | Expérience générale
Le client n'a pas laissé de commentaire.THOMAS D.
Very cordial and helped with securing trailer to vehicle, would use this place again.ERNEST M.
Le client n'a pas laissé de commentaire.Tyler P.
I won't go to another location. Keep up the Great customer service!BRIAN T.
Le client n'a pas laissé de commentaire.RANDY S.
Brittany went above for us!! Thank you!SAMANTHA D.
Le client n'a pas laissé de commentaire.JUNE B.
After being bounced around a bit to get a truck, we were glad we ended up at this location. The woman we dealt with was extremely friendly and helpful. We were arriving later than anticipated and although she had her own things going on, she made a point to meet us at our new time and we really appreciated it. In a service industry, that is how customers should be treated. Merci.GERALD S.
Le client n'a pas laissé de commentaire.ALEX QUAN N.
Le client n'a pas laissé de commentaire.ISIAKA O.
Le client n'a pas laissé de commentaire.SHAWN M.
Returned auto transport 3 days early at 1200 noon no one their call a number on door talk to a person said she will send me a email on the returnABELARDO R.
Le client n'a pas laissé de commentaire.TERRELL S.
Counter person very nice and helpful !AARON R.
Gas was at 1/16 of a tank, nearly empty. The hours are extremely limited.Olawale L.
Absolutely wonderful! Thank you!THOMAS M.
The online return option was difficult for some reason I wasn't able to connect it but the customer service Rep at Reliable answered my call after hours and helped me get it turned in!TERA B.
The driver side tire was at 9 psi when i got it home. I aired it up and it held pressure for my trip. This same tire was bad scalloped and bald in some areas, but no belts showing through. The other tire was fine. The trailer pulled fine. The blankets were all clean and folded and bagged nicely. Great manager of location. Good phone app, although it charged me double but I believe this was corrected. Overall good, but tire needed replaced.JEFFERY W.
Le client n'a pas laissé de commentaire.CAROLANN L.
Only issue was the office hours were by appointment only. I didn't see that on the location's website, but will say the return process on uhaul's website was pretty easy.Michael M.
It was a perfect experience. Brittany was very helpful and fast.David N.
Great place friendly service great hauling equipmentRAUL R.
The uhaul experience was aweful after speaking with your customer service department and being verbally quoted one rate and then charged differently. Customer service took forever to answer and then was not helpful, rude, and then purposely sent me back into the que to be put back through your system which took forever to get to a live person the first time.MARK F.
balance the tires and fix the tie downs on the inside walls.David S.
The 24/7 check-in was very convenient.Leanne K.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.Ken K.
Wasn't told that I would have to turn my vechile in online so when I got here this morning I was very confused. Didn't help that the front desk was closed. Terrible communication skills from worker.GEORGE B.
Le client n'a pas laissé de commentaire.Michael E.
Make sure you purchase the insurance in case of ant issuesRANDALL A.
Le client n'a pas laissé de commentaire.ERIC M.
Le client n'a pas laissé de commentaire.Sujay K.
Le client n'a pas laissé de commentaire.TRACY D.
Le client n'a pas laissé de commentaire.David V.
Nothing I had a great experience.ALAN L.
Le client n'a pas laissé de commentaire.NAWAB P.
Le client n'a pas laissé de commentaire.Antonio M.
Le client n'a pas laissé de commentaire.Thomas F.
Great customer service ThanksRuhan O.
Great serviceLuke T.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.JEFFERY N.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Eric G.
Fix the reutrn app. it's unreliableSTEVEN J.
Le client n'a pas laissé de commentaire.alan Z.
Le client n'a pas laissé de commentaire.DENIS B.
Brittany is a crabass and very Rude whatya. Bitch !!!Richard S.
Le client n'a pas laissé de commentaire.LISA W.
Le client n'a pas laissé de commentaire.David B.
The lady who checked me out was amazing. (Sorry, I didn't get her name) I didn't realize I ordered such a small truck and she confirmed that was what I wanted, I needed the next size up with a ramp and she did the upgrade for me. So glad it was available. Everything went smoothly. Great job!!!Joseph M.
The reason I said the location was poor and I would not recommend was because of the person working at this location. When I picked up the trailer and was being told about returning the trailer after hours she said to either park it where it was at when I picked it up or I could park it in the driveway and just make sure that I block the tires. I parked it in the driveway and blocked the tires. I was relaxing at home after a long day of driving and moving and I get a call at 10:28pm from the lady at Reliable Storage in Shorewood, IL (815-640-1502 was the number that called) telling me that I parked the trailer in the wrong spot. I told her what she had told me and she said that I was incorrect and she said to the left or right of the driveway. She did NOT tell me the left or right, just to make sure that I blocked the tires. She then said that she was going to have to go there and move it and I would be charged a 50,00 $ fee. I told her that if I was charged a 50,00 $ fee that I was going to the bank and report it as an unauthorized charge and hung up. I don't know if Reliable Storage is in anyway owned or operated by U-Haul but this is the first day of my move and was planning on renting a trailer 2 more times and then a truck and another company will now be getting my business and I will be telling anyone else thinking about renting from U-Haul about my experience. Totally unprofessional and inappropriate to call a customer at home at 10:28pm on a Sunday night! For what it's worth, the trailer is parked as far left on the driveway as I could get without hitting the U-Haul truck that was also parked in the driveway and there was still room to get around the trailer. I also read every line of the contract and nowhere in there does it specify a 50,00 $ fee for anything!Jeffrey T.
Very good service, thanks.DAVID W.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.MARTIN S.
Need to carry more hitch accessories in the future.JORGE M.
Le client n'a pas laissé de commentaire.HARRY G.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.GREGORY S.
While braking the truck would pull hard to the left and had to steer to the right to stay in my lane. The truck would hesitate while accelerating from a stop.MICHAEL C.
Le client n'a pas laissé de commentaire.Jennifer Q.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.TODD A.
It was out of working hours but the place was small and as a result, it was crowded. We had difficulty to find a place to park and do self-return procedures.Mehmet K.
Le client n'a pas laissé de commentaire.Michael B.
Nothing. This worked out well.TODD K.
Le client n'a pas laissé de commentaire.LAWRENCE J.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.Robert A.
Really pleasant experience.Luke T.
Reliable Storage employees are beyond amazing. They are competent, quick to respond, efficient, and reliable. This is the best Uhaul location we've ever used! The manager was exceptional!Robert C.
Nothing, Brittany was more than helpful. I will always rent from her.CLIVE B.
Le client n'a pas laissé de commentaire.Erik L.
Le client n'a pas laissé de commentaire.SCOTT S.
Feel like I got charged an extra day! They close 3 every dayBRIAN L.
Le client n'a pas laissé de commentaire.LOIS N.
We had a great experience with Reliable Storage and will use again if we ever need storage in the future.Nathan B. | Expérience générale
I was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.JULIUS M. | Expérience générale
We have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!FRANK V. | Expérience générale
The storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.John F. | Expérience générale
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