Évaluations des clients Renfrew Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Renfrew Self Storage

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SARA B.
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The woman I initially spoke with on the phone was very friendly and helpful. When I went in to pick up the van she was just as helpful. Upon returning the van, the woman who assisted me was also friendly and helpful! An excellent experience over all! :)

JASONGLENNRAYMON P.
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Got charged for insurance that I did not want. I actually specifically said I didnt want it. I checked the website before calling, I know its optional, but got charged for it anyways.

William M.
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Le client n'a pas laissé de commentaire.

Jordan H.
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Sweep out the inside of the trailer. Ensure the electrical connection is working - there was a fault in the grounding that caused the trailer running lights to no work, even though the brake lights and turn signals worked. The vehicle towing the trailer had all trailer light fuses working when pulled, and the receiver was clean.

ANDREWJ F.
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Le client n'a pas laissé de commentaire.

Nikita M.
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Le client n'a pas laissé de commentaire.

KURTH J.
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Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!

S-MICHAEL M.
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Le client n'a pas laissé de commentaire.

ROBERTR G.
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Very professional and friendly

Liam I.
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Customer service was outstanding. Thanks for making our move seamless.

JANEM F.
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Le client n'a pas laissé de commentaire.

joseph P.
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Le client n'a pas laissé de commentaire.

TRAVISS E L.
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Le client n'a pas laissé de commentaire.

M-GREGORY M.
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Very helpful and professional representative.

John T.
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Faster check in and check out

JOHN M.
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Very willing to help out and achieve my goal.

BARRYW A.
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Susan was great and very helpful. I would recommend her to anyone.

Aaron B.
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Sue was amazing! Excellent care!

GLENSTUART H.
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Susan, the Service Representative was excellent. She was friendly, accommodating and timely in her response to me. She made me feel confident that there weren't going to be any issues in picking the trailer up at her location. Wonderful job.

RODERICR B.
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Le client n'a pas laissé de commentaire.

eddie M.
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I rate this Renfrew location as great, however the Arnprior location was awful! I had reserved my 6x12 trailer a month ahead to be sure I had that particular trailer for my mother's move. I get a phone call from UHaul 2 nights before my reservation stating that They will not have my trailer at my desired location. Uhaul gave me no compensation whatsoever even though now I had to drive an extra 25 min each way to pick up the trailer in Renfrew. I said not much point making a reservation. Bottom line when I called Arnprior location to see if there was a mistake from the corporate, they said no and there wa nothing they could do. Awful Uhaul experience !

Heather S.
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Le client n'a pas laissé de commentaire.

Joe C.
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Le client n'a pas laissé de commentaire.

Karen B.
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Le client n'a pas laissé de commentaire.

Maryanne L.
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Everything was great. The ladies were very helpful, professional and knowledgeable

Wes P.
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Susan was awesome

William M.
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Le client n'a pas laissé de commentaire.

scott H.
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The staff member that served us was amazing , gray sense of humour and very helpful. Nothing to improve as far as customer service.

Roger B.
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Little pricey to go into Ottawa and back no stops.

MRMICHELLE C.
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Awesome people to deal with

Marcel K.
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She was very friendly to talk to and explained everything properly, gave me the exact prices for the rental. Would recommend this place.

James L.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Worst experience with uhaul in my life

William M.
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Le client n'a pas laissé de commentaire.

NORMANE B.
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Le client n'a pas laissé de commentaire.

Carolyn P.
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Carol Ann and Susan were phenomenal! Both ladies were friendly, kind and knowledgeable. They worked with me to meet the needs I had and everything went perfectly! I highly recommend that if you need to move, these are the people you need to contact. You won't be disappointed!

Mark S.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

JOSHUA S.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Le client n'a pas laissé de commentaire.

Andrew F.
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Le client n'a pas laissé de commentaire.

Terry D.
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Le client n'a pas laissé de commentaire.

Andrew F.
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Le client n'a pas laissé de commentaire.

Rachel V.
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Le client n'a pas laissé de commentaire.

RHONDA M.
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Le client n'a pas laissé de commentaire.

Rick T.
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Well for one you can be honest with the rental rate. When I booked it on line it was $19.95/day then I get the bill and I'm charged $89/day . Just wondering why and not very happy about it but I cant do much since you have already charged my card.

Jeffrey N.
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Le client n'a pas laissé de commentaire.

MIKE M.
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Le client n'a pas laissé de commentaire.

Dianne W.
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Everyone is so helpful and friendly got to love small town hospitality.

Bob G.
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OMG where do I start? Carol Ann, you are a savior. Two elderly people moving west and not sure how much stuff we had to fill a truck, so she arranged for a 26 footer first. We were very optimistic that would be enough. So we bought a few large tv boxes, a couple of picture/mirror boxes and set the date to pick up the big truck, exchanged pleasantries and see ya later. The due date to be out of our house was fast approaching so we decided to pick up the truck 2 days earlier so we could have more time to pack it. Thank God we did. The 26 foot truck was not enough. So my husband quickly on the phone again to Carol Ann and organized a second truck 20 foot and car hauler (which we originally thought we wanted, then thought we didn't need it, but well we did). During this whole process, we are practicing social distancing and Carol Ann remained funny, engaging and such a pleasure to deal with in a very trying time for us. So long story short, I cannot say enough good things about Carol Ann and how she helped us navigate the needs we had to make this move possible, she helped reduce our stress, she gave great advice, and she was so on top of it all, no glitches. Thank you Carol Ann, you rock. Bob and Val.

Cindy G.
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Le client n'a pas laissé de commentaire.

Dianne W.
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Le client n'a pas laissé de commentaire.

Maurice G.
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Le client n'a pas laissé de commentaire.

Marc J.
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Le client n'a pas laissé de commentaire.

Frank Martin B.
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Nice people to work with. Thanks again

Dawna M.
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Le client n'a pas laissé de commentaire.

Kim C.
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Le client n'a pas laissé de commentaire.

jeff B.
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Le client n'a pas laissé de commentaire.

Kathleen M.
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The customer service was excellent. Friendly and extremely helpful

Wayne M.
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All staff at the Renfrew location and on the phone were very helpful. The truck was in very good condition. Thanks to all

DAVID C.
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everything was perfect as is

Gregory L.
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The service was excellent.

Madeleine L.
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Fast friendly service, knowledgeable and very helpful.

Stephanie V.
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even though the sign told me not to, i parked on the grass. it was dark and i didn't see the sign until i dropped off the keys in the box. so sorry about that. the site is large and extremely easy to access, with tons of parking. perfect drop off spot. and the staff did my final truck check for me; this was much appreciated.

Angele L.
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Where the storage location near the main entrance a customer left free junk outside. Pictures and stuff were flying everywhere. Should donate the stuff

Robert D.
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I appreciated the easy reservation and customer conscious individual that helped get me going. Any time I require a rental I will use this location. Well done.

Dayn S.
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Start the cars with a full tank of gas

frederick F.
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Le client n'a pas laissé de commentaire.

don L.
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Le client n'a pas laissé de commentaire.

MIKE A.
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Fast service friendly staff.

RANDY Y.
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Le client n'a pas laissé de commentaire.

Eric O.
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Le client n'a pas laissé de commentaire.

John S.
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Excellent

Murray D.
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Customer service was excellent

Mario L.
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The key did not open driver door. Had to use passenger door to unlock. Last minute change in time and location for pick was not acceptable given we had a 7 hour drive to destination. What is the point to make a reservation 3 months in advance?

Ted M.
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Le client n'a pas laissé de commentaire.

CHRIS NEEDHAM - D.
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Le client n'a pas laissé de commentaire.

Louis-Paul O.
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All was good

Scott B.
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Le client n'a pas laissé de commentaire.

Christina R.
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Very accommodating the owner came in on her day off to make sure we had the truck for the time we needed.I found both the lady's very friendly and great customer service! Great job you two.

michel L.
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Le client n'a pas laissé de commentaire.

Philip C.
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Lower the overall price?

Clare A.
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Both ladies are so polite and easy to work with. It was a joy to 'shop' there.

Devon B.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Staff were polite and helpful but owner rude

Brian B.
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Friendly and helpful as well as flexible.

michel L.
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Le client n'a pas laissé de commentaire.

jason L.
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Le client n'a pas laissé de commentaire.

Brent B.
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Sue at the counter was very friendly and knowledgeable. A pleasure to deal with. Will be back when I need to rent again

carol B.
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Le client n'a pas laissé de commentaire.

Chris T.
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Stay open later in the day

Doug K.
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The office is used for a number of businesses it's layout could be better organized.

Kyle H.
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The Uhaul app was not working properly and was stuck at the "finding location" part of the 24hr check in process (yes, my location services and data were working properly). Luckily, the lady who served me that day was in the office on a holiday and attended to me and got me on the road quickly with no headaches. Hopefully, this message reaches her so that she knows how appreciated her efforts were that day. Thank you very, very much for going above and beyond on a stat holiday. Highly recommended and deserves a raise. :)

Carissa S.
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Le client n'a pas laissé de commentaire.

Tyler K.
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Firstly, We live in Petawawa and the truck we rented had broken down, which happens but we werent notiftied and then scrambled the day before our move when we ourselves found out. Then we rented from pembroke and thought everything was okay. Next day they were suppose to be open 7am-8am but werent. Had to drive almost an hour out of our way paying probably an extra 40 bucks plus the one way fee. Then we get there and the lady makes it seem like we are stealing her first born child because and I quote " This is our only 26" left...oh my god...are we going to have to go pickup trucks". Honestly did not have a good time and spent twice the amount of money I should have because of the whole ordeal. I honestly have more points about things but I think this is long enough.

bob H.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Carol Ann was the associate helping us who was so friendly and fun. She obviously cared about providing us with exceptional service and as we just moved to town we couldn't have had a better experience. Carol Ann went so far as to give our two little boys freezies; This made the whole day better for them too. They beamed because of her!! She should be recognized for going above and beyond in providing us with such exceptional customer service that we would HIGHLY recommend the Renfrew hwy 60 location because of her!!!

William M.
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Le client n'a pas laissé de commentaire.

john C.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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