Susan at Renfrew Self Storage saved the day for us and we are so thankful for her assistance. However UHaul was not kind to us in the beginning of our move. On March 31 my son in Ottawa Matthieu Methot reserved online a 26 ft truck Reservation # 91477744 to be picked up in Renfrew at K&P Moving Supplies at 383 OBrien Road Renfrew on Friday April 30 at 3 PM The order summary says that we were to get confirmation on April 29 The afternoon came and we still had not heard anything We had 3 men hired for loading here in Renfrew and then 3 more for unloading in Ottawa. We were on the phone and spoke to many people who kept referring us on to another location. We spoke to Ottawa, Toronto, and London I finally called K and P Moving Supplies in Renfrew where the truck was supposed to be picked up. He had never heard of us and gave us the Ottawa traffic number 343-780-2031 and another UHaul location in Renfrew. There were no trucks available for us and we went into panic mode. Thankfully Susan from the UHaul on HWY 60 Renfrew Self Storage got us a truck for Saturday at 12 noon but we had to drive the empty truck back to Renfrew from Ottawa as that truck was booked for Monday morning. She saved the day. We managed to rebook our men and get the move for a 3 bedroom house done. The communication from UHaul was unacceptable and I don't know how a large company can operate in this way or don't really care. There is no indication anywhere that we had a 50/50 chance or less of getting a truck on our desired date. UHaul really let us down except for Susan...the move would not have happened with out her An apology from Uhaul management would be appreciated
ALAINJOSEPH M.
Customer Reviews for Renfrew Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Always appreciate the service at this location
MURRAYNEIL D.Had to drive 45 minutes to Renfrew on Saturday need trailer Sunday no pickup on Sunday returned Monday and was charged for 2 days because dealer not open Sunday not fair to me
REIDP G.Service is friendly and efficient, I have used this location several times and will use it again.
BURNICEL B.The entire experience at this site was extremely pleasant.
Dale M.Friendly cheerful and detail oriented.
WILFREDA D.The woman I initially spoke with on the phone was very friendly and helpful. When I went in to pick up the van she was just as helpful. Upon returning the van, the woman who assisted me was also friendly and helpful! An excellent experience over all! :)
SARA B.Got charged for insurance that I did not want. I actually specifically said I didnt want it. I checked the website before calling, I know its optional, but got charged for it anyways.
JASONGLENNRAYMON P.Sweep out the inside of the trailer. Ensure the electrical connection is working - there was a fault in the grounding that caused the trailer running lights to no work, even though the brake lights and turn signals worked. The vehicle towing the trailer had all trailer light fuses working when pulled, and the receiver was clean.
Jordan H.Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!
KURTH J.Very professional and friendly
ROBERTR G.Customer service was outstanding. Thanks for making our move seamless.
Liam I.Very helpful and professional representative.
M-GREGORY M.Faster check in and check out
John T.Very willing to help out and achieve my goal.
JOHN M.Susan was great and very helpful. I would recommend her to anyone.
BARRYW A.Sue was amazing! Excellent care!
Aaron B.Susan, the Service Representative was excellent. She was friendly, accommodating and timely in her response to me. She made me feel confident that there weren't going to be any issues in picking the trailer up at her location. Wonderful job.
GLENSTUART H.I rate this Renfrew location as great, however the Arnprior location was awful! I had reserved my 6x12 trailer a month ahead to be sure I had that particular trailer for my mother's move. I get a phone call from UHaul 2 nights before my reservation stating that They will not have my trailer at my desired location. Uhaul gave me no compensation whatsoever even though now I had to drive an extra 25 min each way to pick up the trailer in Renfrew. I said not much point making a reservation. Bottom line when I called Arnprior location to see if there was a mistake from the corporate, they said no and there wa nothing they could do. Awful Uhaul experience !
eddie M.Everything was great. The ladies were very helpful, professional and knowledgeable
Maryanne L.Susan was awesome
Wes P.The staff member that served us was amazing , gray sense of humour and very helpful. Nothing to improve as far as customer service.
scott H.Little pricey to go into Ottawa and back no stops.
Roger B.Awesome people to deal with
MRMICHELLE C.She was very friendly to talk to and explained everything properly, gave me the exact prices for the rental. Would recommend this place.
Marcel K.Worst experience with uhaul in my life
Kenneth M.Carol Ann and Susan were phenomenal! Both ladies were friendly, kind and knowledgeable. They worked with me to meet the needs I had and everything went perfectly! I highly recommend that if you need to move, these are the people you need to contact. You won't be disappointed!
Carolyn P.Well for one you can be honest with the rental rate. When I booked it on line it was 19,95 $/day then I get the bill and I'm charged 89 $/day . Just wondering why and not very happy about it but I cant do much since you have already charged my card.
Rick T.Everyone is so helpful and friendly got to love small town hospitality.
Dianne W.OMG where do I start? Carol Ann, you are a savior. Two elderly people moving west and not sure how much stuff we had to fill a truck, so she arranged for a 26 footer first. We were very optimistic that would be enough. So we bought a few large tv boxes, a couple of picture/mirror boxes and set the date to pick up the big truck, exchanged pleasantries and see ya later. The due date to be out of our house was fast approaching so we decided to pick up the truck 2 days earlier so we could have more time to pack it. Thank God we did. The 26 foot truck was not enough. So my husband quickly on the phone again to Carol Ann and organized a second truck 20 foot and car hauler (which we originally thought we wanted, then thought we didn't need it, but well we did). During this whole process, we are practicing social distancing and Carol Ann remained funny, engaging and such a pleasure to deal with in a very trying time for us. So long story short, I cannot say enough good things about Carol Ann and how she helped us navigate the needs we had to make this move possible, she helped reduce our stress, she gave great advice, and she was so on top of it all, no glitches. Thank you Carol Ann, you rock. Bob and Val.
Bob G.Nice people to work with. Thanks again
Frank Martin B.The customer service was excellent. Friendly and extremely helpful
Kathleen M.All staff at the Renfrew location and on the phone were very helpful. The truck was in very good condition. Thanks to all
Wayne M.everything was perfect as is
DAVID C.The service was excellent.
Gregory L.Fast friendly service, knowledgeable and very helpful.
Madeleine L.even though the sign told me not to, i parked on the grass. it was dark and i didn't see the sign until i dropped off the keys in the box. so sorry about that. the site is large and extremely easy to access, with tons of parking. perfect drop off spot. and the staff did my final truck check for me; this was much appreciated.
Stephanie V.Where the storage location near the main entrance a customer left free junk outside. Pictures and stuff were flying everywhere. Should donate the stuff
Angele L.I appreciated the easy reservation and customer conscious individual that helped get me going. Any time I require a rental I will use this location. Well done.
Robert D.Start the cars with a full tank of gas
Dayn S.Fast service friendly staff.
MIKE A.Excellent
John S.Customer service was excellent
Murray D.The key did not open driver door. Had to use passenger door to unlock. Last minute change in time and location for pick was not acceptable given we had a 7 hour drive to destination. What is the point to make a reservation 3 months in advance?
Mario L.All was good
Louis-Paul O.Very accommodating the owner came in on her day off to make sure we had the truck for the time we needed.I found both the lady's very friendly and great customer service! Great job you two.
Christina R.Lower the overall price?
Philip C.Both ladies are so polite and easy to work with. It was a joy to 'shop' there.
Clare A.Staff were polite and helpful but owner rude
JOHN B.Friendly and helpful as well as flexible.
Brian B.