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The woman I initially spoke with on the phone was very friendly and helpful. When I went in to pick up the van she was just as helpful. Upon returning the van, the woman who assisted me was also friendly and helpful! An excellent experience over all! :)
Got charged for insurance that I did not want. I actually specifically said I didnt want it. I checked the website before calling, I know its optional, but got charged for it anyways.
Sweep out the inside of the trailer. Ensure the electrical connection is working - there was a fault in the grounding that caused the trailer running lights to no work, even though the brake lights and turn signals worked. The vehicle towing the trailer had all trailer light fuses working when pulled, and the receiver was clean.
Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!
Very professional and friendly
Customer service was outstanding. Thanks for making our move seamless.
Very helpful and professional representative.
Faster check in and check out
Very willing to help out and achieve my goal.
Susan was great and very helpful. I would recommend her to anyone.
Sue was amazing! Excellent care!
Susan, the Service Representative was excellent. She was friendly, accommodating and timely in her response to me. She made me feel confident that there weren't going to be any issues in picking the trailer up at her location. Wonderful job.
I rate this Renfrew location as great, however the Arnprior location was awful! I had reserved my 6x12 trailer a month ahead to be sure I had that particular trailer for my mother's move. I get a phone call from UHaul 2 nights before my reservation stating that They will not have my trailer at my desired location. Uhaul gave me no compensation whatsoever even though now I had to drive an extra 25 min each way to pick up the trailer in Renfrew. I said not much point making a reservation. Bottom line when I called Arnprior location to see if there was a mistake from the corporate, they said no and there wa nothing they could do. Awful Uhaul experience !
Everything was great. The ladies were very helpful, professional and knowledgeable
Susan was awesome
The staff member that served us was amazing , gray sense of humour and very helpful. Nothing to improve as far as customer service.
Little pricey to go into Ottawa and back no stops.
Awesome people to deal with
She was very friendly to talk to and explained everything properly, gave me the exact prices for the rental. Would recommend this place.
Worst experience with uhaul in my life
Carol Ann and Susan were phenomenal! Both ladies were friendly, kind and knowledgeable. They worked with me to meet the needs I had and everything went perfectly! I highly recommend that if you need to move, these are the people you need to contact. You won't be disappointed!
Well for one you can be honest with the rental rate. When I booked it on line it was $19.95/day then I get the bill and I'm charged $89/day . Just wondering why and not very happy about it but I cant do much since you have already charged my card.
Everyone is so helpful and friendly got to love small town hospitality.
OMG where do I start? Carol Ann, you are a savior. Two elderly people moving west and not sure how much stuff we had to fill a truck, so she arranged for a 26 footer first. We were very optimistic that would be enough. So we bought a few large tv boxes, a couple of picture/mirror boxes and set the date to pick up the big truck, exchanged pleasantries and see ya later. The due date to be out of our house was fast approaching so we decided to pick up the truck 2 days earlier so we could have more time to pack it. Thank God we did. The 26 foot truck was not enough. So my husband quickly on the phone again to Carol Ann and organized a second truck 20 foot and car hauler (which we originally thought we wanted, then thought we didn't need it, but well we did). During this whole process, we are practicing social distancing and Carol Ann remained funny, engaging and such a pleasure to deal with in a very trying time for us. So long story short, I cannot say enough good things about Carol Ann and how she helped us navigate the needs we had to make this move possible, she helped reduce our stress, she gave great advice, and she was so on top of it all, no glitches. Thank you Carol Ann, you rock. Bob and Val.
Nice people to work with. Thanks again
The customer service was excellent. Friendly and extremely helpful
All staff at the Renfrew location and on the phone were very helpful. The truck was in very good condition. Thanks to all
everything was perfect as is
The service was excellent.
Fast friendly service, knowledgeable and very helpful.
even though the sign told me not to, i parked on the grass. it was dark and i didn't see the sign until i dropped off the keys in the box. so sorry about that. the site is large and extremely easy to access, with tons of parking. perfect drop off spot. and the staff did my final truck check for me; this was much appreciated.
Where the storage location near the main entrance a customer left free junk outside. Pictures and stuff were flying everywhere. Should donate the stuff
I appreciated the easy reservation and customer conscious individual that helped get me going. Any time I require a rental I will use this location. Well done.
Start the cars with a full tank of gas
Fast service friendly staff.
Excellent
Customer service was excellent
The key did not open driver door. Had to use passenger door to unlock. Last minute change in time and location for pick was not acceptable given we had a 7 hour drive to destination. What is the point to make a reservation 3 months in advance?
All was good
Very accommodating the owner came in on her day off to make sure we had the truck for the time we needed.I found both the lady's very friendly and great customer service! Great job you two.
Lower the overall price?
Both ladies are so polite and easy to work with. It was a joy to 'shop' there.
Staff were polite and helpful but owner rude
Friendly and helpful as well as flexible.
Sue at the counter was very friendly and knowledgeable. A pleasure to deal with. Will be back when I need to rent again
Stay open later in the day
The office is used for a number of businesses it's layout could be better organized.
The Uhaul app was not working properly and was stuck at the "finding location" part of the 24hr check in process (yes, my location services and data were working properly). Luckily, the lady who served me that day was in the office on a holiday and attended to me and got me on the road quickly with no headaches. Hopefully, this message reaches her so that she knows how appreciated her efforts were that day. Thank you very, very much for going above and beyond on a stat holiday. Highly recommended and deserves a raise. :)
Firstly, We live in Petawawa and the truck we rented had broken down, which happens but we werent notiftied and then scrambled the day before our move when we ourselves found out. Then we rented from pembroke and thought everything was okay. Next day they were suppose to be open 7am-8am but werent. Had to drive almost an hour out of our way paying probably an extra 40 bucks plus the one way fee. Then we get there and the lady makes it seem like we are stealing her first born child because and I quote " This is our only 26" left...oh my god...are we going to have to go pickup trucks". Honestly did not have a good time and spent twice the amount of money I should have because of the whole ordeal. I honestly have more points about things but I think this is long enough.
Carol Ann was the associate helping us who was so friendly and fun. She obviously cared about providing us with exceptional service and as we just moved to town we couldn't have had a better experience. Carol Ann went so far as to give our two little boys freezies; This made the whole day better for them too. They beamed because of her!! She should be recognized for going above and beyond in providing us with such exceptional customer service that we would HIGHLY recommend the Renfrew hwy 60 location because of her!!!
