Customer Reviews for Renfrew Self Storage
(Concessionnaire U-Haul dans le voisinage)

221 évaluations

1558 Hwy 60   Renfrew, ON K7V3Z6

(613) 742-6787

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 4h30 pm
  • Ven : 8h30 am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(613) 742-6787

1558 Hwy 60
Renfrew, ON K7V3Z6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 4h30 pm
  • Ven : 8h30 am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 12/25/2021: Fermé
  • 1/1/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Susan and her co-worker always do an excellent job. I have dealt with them several times. Thanks again. Jason Leckie

JASON L. 
Évaluation :
5

Perhaps provide a lock rental.

PHYLLIS M. 
Évaluation :
5

Excellent to deal with, very friendly and obliging, I would rent from this location anytime. The steering on this truck should be checked, I have drive tandem single axle trucks for a living and felt uncomfortable with the steering, it seemed to have a lot of play in it and it only had 10 000 some odd miles on it. Pete bauer

Peter B. 
Évaluation :
4

Nil to note

CHRISTIAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Peter C. 
Évaluation :
5

There is not much that they can do to improve their service because it is outstanding. I will certainly come back again to their location, for me it is very important to be happy with the persons that I am dealing with, they are highly professional, helpful and pleasant to deal with. I highly recommend them and I have been very pleased with the excellent and well maintained equipment, it did make feel safe while driving in the highway. Keep up the excellent work!!!

JOSE E. 
Évaluation :
5

We were very pleased with the service.

BRUCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE O. 
Évaluation :
5

No improvement needed. Great friendly and helpful service.

THOMASB W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYJ F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Weekend staff are very helpful.Vereena was very knowledgeable and helpful.

SAM G. 
Évaluation :
5

This U-Haul Dealer in Renfrew is absolutely up front and honest in their business from start to finish. They are just out of town on the street that turns into Hwy 60 and they only advertise that address!! Both Verena and Susan went above and beyond for both the checkin and the drop off. Great equipment with brand new tires. Helpful with paperwork AND hitching/unhitching. I couldn't have hoped for better or kinder service on such short notice. They will get my business again and everyone I talk to will be pointed toward this Renfrew Dealer. Thanks so much. Nick

ROBERTNICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBRAJ S. 
Évaluation :
3

the uhaul was very dusty

Mary L. 
Évaluation :
5

Hi, I would like to say my rental experience with Uhaul was fantastic!!! This isn't the first time which have all been great experiences that I rent a truck or trailer for my moves, however this experience was by far the best!. There was a hick up up at the beginning but Winnipeg Head Office was quick to respond, handled it professionally and swiftly. The 26' truck had an awesome comfortable seat, AC and cruise control. Newer truck and not problems from Manitoba to Cobden Ont. Drop off point was at Renfrew Self Storage and they (Lori) checked in with me and asked how things were. I needed to take an extra day and Lori was very accommodating, professional and very pleasant to deal with. When I dropped it off at Renfrew Self Storage it was after hours and Lori was still there, I was pleasantly surprised because it was late. Like I said my experience was fantastic and it was due to caring,professional staff and the dedication and commitment on on both ends. I would highly recommend Uhaul to my friends co-workers and anyone else who will listen. Bravo Zulu to it's dedicated staff and Uhaul. You will differently get my business again and again. Hopefully no for a while as I'm tired lol. Diane Welburn

DIANE W. 
Évaluation :
1

We dealt with 2 or 3 different employees which caused problems upon truck return because of conflicting information. I was not refunded my damage deposit even though there was no damage to the truck and it was returned with the same amount of gas in it. This was not what I expected. This was a terrible experience and because uhaul stole my money I will never use or recommend them to anyone again. I will also be posting complaints on all social media sites as well as the BBB If my deposit doesn't get refunded

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKGEORGE D. 
Évaluation :
5

Excellent service! I was in-and-out in 20 minutes!

GEOFFREYMICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISEM P. 
Évaluation :
5

i'm a repeat customer. will always use this location

KEITH A. 
Évaluation :
4

UHaul needs to improve their reservation system. It is incredibly bad.

karen B. 
Évaluation :
5

Really great service.

COLIN M. 
Évaluation :
5

The agent was friendly and helpful.

Lorne N. 
Évaluation :
5

Vehicle exhaust/muffler should have been fixed prior to giving this truck to us. Uhaul was aware of the problem prior to pick up.

Ryan E. 
Évaluation :
5

I had a truck booked at the Shawville location. I called there and talked to him. He said he was closed Saturday and wouldn't even do the mobile pick up. Dont go to the shawville location. Very bad and rude. Don't book online. It will switch locations anyway. Call and book at the location. The Renfrew location was able to help me out and get me settled! They stayed late on a Friday to get it sorted out! Great service there.

GEORGE G. 
Évaluation :
5

Initially we had contacted another Uhaul dealer in Renfrew, ON and we weren't given the time of day, no help and the guy was very short short with us. Made is seem like he didn't care if he rented to us or not. The lady at the location on highway 60 was amazing. She was very helpful and knowledgeable!! Would highly recommend this location to everyone!

ASHLEY-ANNE S. 
Évaluation :
5

Very efficient and courteous drop off. Rental experience was satisfactory.

ROBERTJOHN H. 
Évaluation :
5

The staff at this Uhaul location went above and beyond to ensure that this move went smoothly. Susan and the rest of the staff did much more than just providing us with a truck. We will be forever grateful for all of their help.

HAL B. 
Évaluation :
5

The woman who helped us was incredibly kind and prompt. We had no issues booking the equipment and she informed us of all necessary information we needed before we left.

Kenneth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MURRAYF C. 
Évaluation :
5

Susan was curtious, friendly and was very helpful. A great asset to your company.

BARRYW A. 
Évaluation :
5

Helpful & friendly

DOMINICP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

The staff was very friendly and helpful

YANNICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D. 
Évaluation :
5

Could not have been more helpful and welcoming.

Colin M. 
Évaluation :
5

Susan at Renfrew Self Storage saved the day for us and we are so thankful for her assistance. However UHaul was not kind to us in the beginning of our move. On March 31 my son in Ottawa Matthieu Methot reserved online a 26 ft truck Reservation # 91477744 to be picked up in Renfrew at K&P Moving Supplies at 383 OBrien Road Renfrew on Friday April 30 at 3 PM The order summary says that we were to get confirmation on April 29 The afternoon came and we still had not heard anything We had 3 men hired for loading here in Renfrew and then 3 more for unloading in Ottawa. We were on the phone and spoke to many people who kept referring us on to another location. We spoke to Ottawa, Toronto, and London I finally called K and P Moving Supplies in Renfrew where the truck was supposed to be picked up. He had never heard of us and gave us the Ottawa traffic number 343-780-2031 and another UHaul location in Renfrew. There were no trucks available for us and we went into panic mode. Thankfully Susan from the UHaul on HWY 60 Renfrew Self Storage got us a truck for Saturday at 12 noon but we had to drive the empty truck back to Renfrew from Ottawa as that truck was booked for Monday morning. She saved the day. We managed to rebook our men and get the move for a 3 bedroom house done. The communication from UHaul was unacceptable and I don't know how a large company can operate in this way or don't really care. There is no indication anywhere that we had a 50/50 chance or less of getting a truck on our desired date. UHaul really let us down except for Susan...the move would not have happened with out her An apology from Uhaul management would be appreciated

ALAINJOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
5

Always appreciate the service at this location

MURRAYNEIL D. 
Évaluation :
1

Had to drive 45 minutes to Renfrew on Saturday need trailer Sunday no pickup on Sunday returned Monday and was charged for 2 days because dealer not open Sunday not fair to me

REIDP G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITHGORDON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJ A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNL C. 
Évaluation :
5

Service is friendly and efficient, I have used this location several times and will use it again.

BURNICEL B. 
Évaluation :
5

The entire experience at this site was extremely pleasant.

Dale M. 
Évaluation :
5

Friendly cheerful and detail oriented.

WILFREDA D. 
Évaluation :
5

The woman I initially spoke with on the phone was very friendly and helpful. When I went in to pick up the van she was just as helpful. Upon returning the van, the woman who assisted me was also friendly and helpful! An excellent experience over all! :)

SARA B. 
Évaluation :
1

Got charged for insurance that I did not want. I actually specifically said I didnt want it. I checked the website before calling, I know its optional, but got charged for it anyways.

JASONGLENNRAYMON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Sweep out the inside of the trailer. Ensure the electrical connection is working - there was a fault in the grounding that caused the trailer running lights to no work, even though the brake lights and turn signals worked. The vehicle towing the trailer had all trailer light fuses working when pulled, and the receiver was clean.

Jordan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWJ F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita M. 
Évaluation :
5

Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!

KURTH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

S-MICHAEL M. 
Évaluation :
5

Very professional and friendly

ROBERTR G. 
Évaluation :
5

Customer service was outstanding. Thanks for making our move seamless.

Liam I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANEM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVISS E L. 
Évaluation :
4

Very helpful and professional representative.

M-GREGORY M. 
Évaluation :
5

Faster check in and check out

John T. 
Évaluation :
5

Very willing to help out and achieve my goal.

JOHN M. 
Évaluation :
5

Susan was great and very helpful. I would recommend her to anyone.

BARRYW A. 
Évaluation :
5

Sue was amazing! Excellent care!

Aaron B. 
Évaluation :
5

Susan, the Service Representative was excellent. She was friendly, accommodating and timely in her response to me. She made me feel confident that there weren't going to be any issues in picking the trailer up at her location. Wonderful job.

GLENSTUART H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODERICR B. 
Évaluation :
5

I rate this Renfrew location as great, however the Arnprior location was awful! I had reserved my 6x12 trailer a month ahead to be sure I had that particular trailer for my mother's move. I get a phone call from UHaul 2 nights before my reservation stating that They will not have my trailer at my desired location. Uhaul gave me no compensation whatsoever even though now I had to drive an extra 25 min each way to pick up the trailer in Renfrew. I said not much point making a reservation. Bottom line when I called Arnprior location to see if there was a mistake from the corporate, they said no and there wa nothing they could do. Awful Uhaul experience !

eddie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Everything was great. The ladies were very helpful, professional and knowledgeable

Maryanne L. 
Évaluation :
5

Susan was awesome

Wes P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

The staff member that served us was amazing , gray sense of humour and very helpful. Nothing to improve as far as customer service.

scott H. 
Évaluation :
4

Little pricey to go into Ottawa and back no stops.

Roger B. 
Évaluation :
5

Awesome people to deal with

MRMICHELLE C. 
Évaluation :
5

She was very friendly to talk to and explained everything properly, gave me the exact prices for the rental. Would recommend this place.

Marcel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
2

Worst experience with uhaul in my life

Kenneth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMANE B. 
Évaluation :
5

Carol Ann and Susan were phenomenal! Both ladies were friendly, kind and knowledgeable. They worked with me to meet the needs I had and everything went perfectly! I highly recommend that if you need to move, these are the people you need to contact. You won't be disappointed!

Carolyn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA M. 
Évaluation :
3

Well for one you can be honest with the rental rate. When I booked it on line it was 19,95 $/day then I get the bill and I'm charged 89 $/day . Just wondering why and not very happy about it but I cant do much since you have already charged my card.

Rick T. 
Non les évaluations ont été soumises pour cet établissement.

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