Customer Reviews for Reston Mobil
(Concessionnaire U-Haul dans le voisinage)

2 968 évaluations

11410 N Shore Dr   Reston, VA 20190

(703) 263-0911

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(703) 263-0911

11410 N Shore Dr
Reston, VA 20190

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVON W. 
Évaluation :
5

Newer model cargo van with full backup camera screen would be better

JOAOMANUEL M. 
Évaluation :
5

I had a great experience, Shawn was very helpful

AMIRHOSSEIN Z. 
Évaluation :
5

The locations, people, and equipment were excellent. The Uhaul mobile app was terrible. I had a well-charged phone with a solid internet connection yet the app repeatedly froze, issued alerts that it had lost data connectivity. Even after the app cleared me to go, it froze again on the screen asking for input on my credit card. I consider myself very tech savvy yet found the self-checkout experience with the app itself nerve-wracking and clumsy.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHYANN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HSINLEI Y. 
Évaluation :
5

Great customer service also.

ROBINCHRISTOPHER L. 
Évaluation :
1

The entire team here is very rude and unprofessional.

Brandon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STERLINGANDREW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
3

Make the pickup window more then an hr. I was an hour and ten minutes late and was kicked out of my reservation. The very nice lady behind the counter was able to reinstate my reservation.

Christine M. 
Évaluation :
2

the requirement to use the online drop off process was frustrating. The number of photographs required for the drop off were onerous and the lighting at the drop point was inadequate for any meaningful photographs.

TIMOTHY K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAWRENCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed O. 
Évaluation :
1

Getting a late charge when you have given a card on file and told there was nothing left to do feels like a scam!!!! Goodbye UHaul!

PAUL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMAXWELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Was a great experience and easy all around. No stressful turn in, easy pickup, brand new van. For an improvement, I guess maybe asking if customers need a dolly, boxes, etc, though honestly, I appreciated the lack of an attempted upsell. Great dealer.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin C. 
Évaluation :
2

The counter person is very slow providing the rental truck, you never Focus and a customer at hand. How many interruptions from other customers while doing paperwork for the rental. I have rented there more than several times it seems to be her theme. This could be seen as racial and rude

LAWRENCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noe O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COLIN HOWARD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARDANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Farooq A. 
Évaluation :
1

Their pay machine is not working properly, the guy in their doesn't know how to process. Way expensive. He doesn't know how to close up in drop off time. He told me to drop off the key, his boss will close it up when he come here. The next day they charged me 20$ late closing fee.

AJMAL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett M. 
Évaluation :
3

While the truck was dirty, the owner of the location worked to make sure we had the size truck needed a week in advance as they don't usually get 26' trucks.

Tiffany W. 
Évaluation :
5

Service was great

JOSEPHBENJAMIN S. 
Évaluation :
5

Especially convenient pick-up location for local Reston residents. The online reservation and drop-off processes were efficient. It was all just great. The woman I dealt with in the shop was very helpful.

JOELEONARD B. 
Évaluation :
1

The survey questions are intended to make U-Haul look good. Questions asked only about the location, which is irrelevant, as I reserved, picked-up and returned the truck with my smartphone. There was no interaction with anybody at the location. The reservation process is POOR, as I was required to provide substantial additional info via my phone when picking up the truck. U-Haul wanted me to upload my passport or an apartment lease; or to provide the names and phone numbers of two people. I then had to wait at the truck's location while someone from U-Haul called my 2 acquaintances. This pick-up process needs to be done when making the reservation!

Robert W. 
Évaluation :
3

For the most part, the truck was clean but the cup holders in the cab were sticky and dirty.

MELINDAMARIE G. 
Évaluation :
1

The most terrible experience I have ever had. Please see this location's Yelp reviews. I wish looked at them prior to renting the truck.

Kevin J. 
Évaluation :
4

The vehicle cabin did not smell clean. A pungent odor was ever present.

JOHNGERARD M. 
Évaluation :
5

No issues with the turn in.

William Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESALBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREWHIWOT N. 
Évaluation :
4

Online reservation not available at this location, but on the website it is.

MARKMYUNG K. 
Évaluation :
5

You need to improve the general site for renting a uhaul. I was using my iPad cand could not complete the process. The last boxes that needed to be checked ( concerning drinking the u-hail as I recall) could not be punched and therefore I could not complete the rental. I then went to the main computer and now the $19,95 rental had increased to 79,95 for a van. My third attempt after an hour of efforts went through and I was able to complete the rental form for the correct $19,95 price.

Ruth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

By far the nicest Uhaul vehicle I've rented. The owner and staff were super friendly.

Joelyn K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lawrence R. 
Évaluation :
3

I was paid to get 24 blankets and 2 dollys. I got one dolly, no blankets, and no straps. Mobile check in does not make for good customer service. This was a pain to deal with.

Joshua D. 
Évaluation :
5

I needed to extend my rental for an additional two days. If there were a place on the mobile app to extend, it would be easier to extend rental.

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANBOSSARD B. 
Évaluation :
1

It's frustrating when you rent a U-Haul for my location for the day, but cannot park in their parking lot. I was threatened with towing if I did not move my vehicle from the U-Haul parking lot.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gun K. 
Évaluation :
5

The vehicle was not fully cleaned, with some debris left from a prior customer. There was some confusion on checking in when damage the vehicle was incorrectly assigned to this use. It was cleared up to our satisfaction.

RODNEYFRED P. 
Évaluation :
5

Nothing more for me.

Muriel H. 
Évaluation :
1

This one star is for uhaul app, not the store. Extremely bad experience using uhaul share app. You charged me $75 additional for zero reason. I will dispute the charge.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline M. 
Évaluation :
2

Provide customer friendly service. Other locations do help the customer to complete the check out process. They go out with you. This location uses Covid as an excuse to leave you outside alone to do it. I will go next time outside my neighborhood because I want to get a friendly person on the phone. A friendly employee when I check out.

ANA MARIAFLORES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco K. 
Évaluation :
3

After opting out of their insurance the guy said that he hoped something happened while I was gone so that he could get more money. Screw that noise.

ANDREWREED G. 
Évaluation :
4

Uhaul should consider putting a device (Ezpass) in vehicles for HOV.

KELLYLORENZO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELDEAN J. 
Évaluation :
2

I was two hours late to pick up the rental (I booked the rental in advance and didn't know the exact time i would arrive) and when I arrived the rental was cancelled without contacting me. I had to call u-haul corporate to reinstate the reservation which took 2 hours. After I dropped off the rental I was charged for fuel. I took before and after pictures of the dashboard and I was able to show I properly refueled the rental and I received reimbursement from u-haul corporate. My experience with u-haul corporate was great; my experience with u-haul reston mobil was awful.

MATTHEW A. 
Évaluation :
1

I was overcharged. I returned the trucked with gas and Was still charged extra. Not happy. Will not be using this place again,

TINAMARIE C. 
Évaluation :
1

Called a tow truck on my car parked in their lot. No information online stating that I could not leave my car there. They pointed me to signs that said authorized vehicles onlyâ€"it did not state no U-Haul customer parking.

Justin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERLINDAESTHER B. 
Évaluation :
5

The entire experience was smooth

Constantin B. 
Évaluation :
5

The checkin with phone didn't work. The people had to reassign me another vehicle.

Jatinder B. 
Évaluation :
5

The cab of the truck was clean as a whistle. The inside was a little dirty but workable. What counts is the customer service at this location. They are WONDERFUL and go above and beyond to make sure you get what you need. I can't thank your team enough for making my move less stressful.

Pamela J. 
Évaluation :
5

Very professional friendly ad knowledgeable highly recommended

Ahmed N. 
Évaluation :
1

Not properly set up for after hours drop off. Drop off key box will not accept the key from the rental truck. Customer service 800 number had 60+ minute wait time.

JEFFREYJOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURENASHLEY KIN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor S. 
Évaluation :
1

Convenient, but subpar experience. You can't have it all.

JEFFREYAARON B. 
Évaluation :
1

The truck was clearly used for a landscaping job and not cleaned after. The bed of the truck was absolutely infested with ants, especially under the back left corner of the mat that covers the bed. I even saw an ant on the windshield when driving. In addition, the entire truck was covered in dirt. Finally, Bobby working at the store was completely unhelpful - he tried telling me just to call UHaul to get road side service to help me (what would even be the point of that?). I called UHaul and spent over an hour on hold/being transferred between different departments. Eventually I had to hang up and just use the disgusting, dirty truck because I had 8 hours to be out of my apartment. Worst truck quality and customer service I've had with UHaul.

Tori B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLEENELIZABETH M. 
Évaluation :
1

Actually provide the equipment that I asked for, not charge me for “missing equipment” that was never provided in the first place, check your vehicles to make sure there are no service lights on.

Allison D. 
Évaluation :
1

Don't waste your time going to this uhaul location. I was charged a $25 “cleaning fee” for a blanket in the truck that was there when I got there.

mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pericles S. 
Évaluation :
2

First of all, when I placed this reservation online, it was for the Sterling VA location. I only found the reservation was moved to the Reston location upon arriving at the Sterling location. Why did this happen? I have yet to receive the final bill from the Reston office. As you can tell, this was an unpleasant experience.

KENNETHRAY A. 
Évaluation :
5

I was very impressed with your website and the process overall. The folks at the location were very friendly and helpful.

Daniel C. 
Évaluation :
5

Bob and the team here are excellent! The service is always 5 star, they know you by name, equipment is ready on time and I am always in and out quickly for pick up and return.

Pericles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIGHTONE T. 
Évaluation :
5

Weatherstripping of driver's side door fell off when opening door. Driver's side armrest was inoperable. Make sure wiper blades are secure. Driver's side wiper flew off in the middle of a rain storm.

TODDJAMES Z. 
Évaluation :
5

Our third time renting with this location. Always an easy process checking in and checking out. It is very convenient to be able to top off the tank on site.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUARTMICHAEL I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chester D. 
Évaluation :
5

Nothing. Please with service. Proprietor (Bobby) was extremely helpful.

CLYDE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard T. 
Évaluation :
5

I checked out in-person with the desk person who emailed me everything. I lost my phone during the rental. When returning it was very difficult not being able to scan a qr code on site. When I got back to my house is was impossible to do online as it required a location tracker and I was no longer at the drop off.

CAROLYNFORD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAULANDREW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deana T. 
Évaluation :
4

Pricing is misleading - a bit of bait and switch. I was told I was getting a free day but got charged for two days - you should reimburse me for the one day.

JAMESROYER C. 
Évaluation :
1

The location is not the problem, I was booked to pick up my truck at Church Falls and last minute when I was in the line, they changed my location, NO explanation from the location, No sense of empathy, they just say "call the 1-800 number", like they didn't care. Why you changed my location?, BAD PLANNING. Then you want to squeeze me more money on miles for your mistake? Why charging me $2,38 for extra 5 miles when YOU sent me 20 miles away to pick up my truck? NOT FAIR, bad business. If I'd complain to BBB you would lose ratings, and you know I'm right and you are wrong. I deserve an apology.

LUIS Z. 
Évaluation :
5

Improve the U-Haul website to make it more friendly to people who do not want to set up an account. Have more people answering phones at the regional office.

Barry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTELIJAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin G. 
Évaluation :
2

The owner is extremely arrogant and I did not feel I was valued as a customer. Next time, I would rent a U-Haul vehicle from another location. The owner started boasting about how much he made which did not seem relevant to me and the number of side businesses he had. The owner was Indian and he had an issue of superiority complex which was hilarious that he is better than Pakistanis which he knew I was. It was a mistake giving my business to this person. This person should have his U-Haul renting lease revoked.

Ali C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ATUL S. 
Évaluation :
1

The owner had my Uhaul parked so close that I could barely get in and the mirrors could not be extended out. There was also a car (in the owners possession as part of his service station) extremely close to the rear of my uhaul truck, so I stated I am not comfortable backing it out (without even being able to have mirrors) as I was afraid of hitting the sedan, he said he would not move the sedan and I can take the truck or “leave it!” I again pressed and stated I simply don't want to hit the other vehicle due to no mirrors and he shouted, “you hit it, then you own it!” Fortunately, someone was able to guide me out. And the fact that I could barely open the door to enter the truck could be an accessibility issue, which is a protected status by law. It's not unreasonable to request doors being able to be opened. I do not recommend renting from this location. This persons attitude was appalling.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH U. 
Évaluation :
5

I've had many poor customer service interactions with U-haul lately. This self service check in was great because I didn't have to be on hold for 30 minutes, get interrupted by an irritated representative, or deal with a representative's mistakes.

Dounia B. 
Non les évaluations ont été soumises pour cet établissement.

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