My location was changed to a location another 40 minutes away. Also, I reserved a dolly and paid for it, but none was available.Jacqueline Magui O.
Moving Truck Rental in Reston, VA at Reston Mobil
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Reston, VA 20190
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Do not rush through and overcharge people because you need to go home earlyRYANNATHANIEL L.
Charged wrong priceKHALIDM A.
Customer service was really great! It was the first time I've rented a truck for moving, so I appreciate the help I received, as it made the whole move a success :)AMANDAELLEN D.
The gas tank wasn't even full, it was on 3/4 of a tank. When I returned the uhaul I was charged another $30 for gas when in fact I put the needle back to where it was. Unacceptable.Peter Y.
Just want to say whoever owns this site is incredible. He called me and went out of his way to make sure I was happy when there was a slight blip because the person before me was running late with the truck I was supposed to use. Really happy with the service and the van that I got.Cosima S.
Actually take care of your vehicles. This one probably had not had the windshield wipers changed in years and I doubt the air filter was maintained either as I only got around 6mpg - even when empty.Alex L.
Person working inside the office was not very courteous or helpfulRobert S.
Continued outstanding customer service.KELLYLORENZO H.
When dropping off, had to do on phone, absolutely no service and couldn't turn the vehicle in. I turned it back the exact time I picked up and they charged me an extra $40 bc I " took it longer" even though I didn't, you can see the time I picked up and time I dropped off. No one there to help you with the process at all! It was horrible experience!CHRISTIANMANUEL V.
The person checking me out had no information for me regarding how to manage toll roads, so that was a bit of a stressor.Matthew E.
The customer service was awful, the employees had no idea what they were doing. The associates were undertrained and kids.Mandy M.
Outdoor check in for rental would be great, but I will try app next timeDarren G.
I rented a UHaul Van to move two items only: a loveseat and a chair. I hired professional movers through UHaul. Nothing! Absolutely nothing justified the $25 cleaning fee when I left not a string, dirt, paper, pencil, or anything else that was not in the van when I picked it up. Customers should not pay for the failure of a Uhaul service center to adequately clean or at least check its equipment before use. This charge was totally bogus.THOMASDELANO B.
Awful customer service! One employee said we could do checkin it ourselves or wait 45 minutes. After failing ourselves due to location on phone not working-another employee said he would take care of it and he never did.PATRICIACATHERWO R.
Train staff on how to use the reservation system. Make it clear how online returns work.Joel A.
They charged $7.50 extra, perhaps for fuel which is not legitimate. I returned the truck exactly the way it was given to me with exact fuel level. I explained this to the caretaker by sending an email but I did not get any response so far even after three days.VITTALSREE PANDU A.
I was charged twice!JAMESIGNATIUS P.
Why did I spend thirty minutes on line, making my reservation, only to spend another thirty minutes picking up the truck?Colonial Oaks H.
More than $ 81 was taken from my account. Completed, the agreement was made for it. I did not use the truck for less than two hours. I don't know why this amount was withdrawn. They told me that the rest of the money will be returned and they did not.WALEED A.
Excellent customer service and very helpful associates. I recommend this location for everyone who needs smooth rental process and proactive customer service.Tamirat Y.
Wonderful customer service the associates were helpfulTsige L.
The employee was really great customer service and is the reason I will be back to use this location again.AUSTIN B.
Here again, I do have an issue with this location. The needless $20 feel I got slammed with because the Grease Monkey person failed to explain after hours drop offs was compounded by me getting hit with another $40 charge, which on one in UHaul can seem to explain what it is. I asked the store tech at Reston Mobile what it was and he pointed me to UHaul. I called UHaul and the person I spoke to there did not know. I filed a customer request for review of what the $40 dollars charge is for and no one seems to know. It can't be a fuel charge because I returned the truck with half a tank and checked it out with 1/3 a tank. The think is I love using UHaul. In fact, over the years I have always had a good experience with your company, but this $60 in charges, of which $40 on one can seem to explain, is causing me to feel I have been taken advantage of. First by picking up from a site where it was clear they were too busy to be taking proper care of a UHaul customer and here locally, by a site which I think they stuck me with a $40 charge they they nor corporate UHaul seems to be able to explain. I will note I have a pending request for review of the entire $60 in charges. Waiting to see how that turns out and hopefully UHaul reverses these added charges.Donald K.
Representative was extremely friendly and helpful! Recommend this location to everyone!!CASSANDRALYNN W.