My location was changed to a location another 40 minutes away. Also, I reserved a dolly and paid for it, but none was available.
Jacqueline Magui O.
Moving Truck Rental in Reston, VA at Reston Mobil
(Concessionnaire U-Haul dans le voisinage)
11410 N Shore Dr
Reston,
VA
20190
Pour nous contacter
11410 N Shore DrReston, VA 20190
Services dans cet établissement :
Heures
- Lun - ven : 8h am à 5h pm
- Sam - dim : 8h am à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Reston, VA 20190
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Do not rush through and overcharge people because you need to go home early
RYANNATHANIEL L.- Rating:
- 1.0
Charged wrong price
KHALIDM A.- Rating:
- 5.0
Customer service was really great! It was the first time I've rented a truck for moving, so I appreciate the help I received, as it made the whole move a success :)
AMANDAELLEN D.- Rating:
- 4.0
The gas tank wasn't even full, it was on 3/4 of a tank. When I returned the uhaul I was charged another $30 for gas when in fact I put the needle back to where it was. Unacceptable.
Peter Y.- Rating:
- 5.0
Just want to say whoever owns this site is incredible. He called me and went out of his way to make sure I was happy when there was a slight blip because the person before me was running late with the truck I was supposed to use. Really happy with the service and the van that I got.
Cosima S.- Rating:
- 3.0
Actually take care of your vehicles. This one probably had not had the windshield wipers changed in years and I doubt the air filter was maintained either as I only got around 6mpg - even when empty.
Alex L.- Rating:
- 2.0
Person working inside the office was not very courteous or helpful
Robert S.- Rating:
- 5.0
Continued outstanding customer service.
KELLYLORENZO H.- Rating:
- 1.0
When dropping off, had to do on phone, absolutely no service and couldn't turn the vehicle in. I turned it back the exact time I picked up and they charged me an extra $40 bc I " took it longer" even though I didn't, you can see the time I picked up and time I dropped off. No one there to help you with the process at all! It was horrible experience!
CHRISTIANMANUEL V.- Rating:
- 3.0
The person checking me out had no information for me regarding how to manage toll roads, so that was a bit of a stressor.
Matthew E.- Rating:
- 1.0
The customer service was awful, the employees had no idea what they were doing. The associates were undertrained and kids.
Mandy M.- Rating:
- 4.0
Outdoor check in for rental would be great, but I will try app next time
Darren G.- Rating:
- 2.0
I rented a UHaul Van to move two items only: a loveseat and a chair. I hired professional movers through UHaul. Nothing! Absolutely nothing justified the $25 cleaning fee when I left not a string, dirt, paper, pencil, or anything else that was not in the van when I picked it up. Customers should not pay for the failure of a Uhaul service center to adequately clean or at least check its equipment before use. This charge was totally bogus.
THOMASDELANO B.- Rating:
- 1.0
Awful customer service! One employee said we could do checkin it ourselves or wait 45 minutes. After failing ourselves due to location on phone not working-another employee said he would take care of it and he never did.
PATRICIACATHERWO R.- Rating:
- 2.0
Train staff on how to use the reservation system. Make it clear how online returns work.
Joel A.- Rating:
- 3.0
They charged $7.50 extra, perhaps for fuel which is not legitimate. I returned the truck exactly the way it was given to me with exact fuel level. I explained this to the caretaker by sending an email but I did not get any response so far even after three days.
VITTALSREE PANDU A.- Rating:
- 3.0
I was charged twice!
JAMESIGNATIUS P.- Rating:
- 3.0
Why did I spend thirty minutes on line, making my reservation, only to spend another thirty minutes picking up the truck?
Colonial Oaks H.- Rating:
- 1.0
More than $ 81 was taken from my account. Completed, the agreement was made for it. I did not use the truck for less than two hours. I don't know why this amount was withdrawn. They told me that the rest of the money will be returned and they did not.
WALEED A.- Rating:
- 5.0
Excellent customer service and very helpful associates. I recommend this location for everyone who needs smooth rental process and proactive customer service.
Tamirat Y.- Rating:
- 5.0
Wonderful customer service the associates were helpful
Tsige L.- Rating:
- 5.0
The employee was really great customer service and is the reason I will be back to use this location again.
AUSTIN B.- Rating:
- 3.0
Here again, I do have an issue with this location. The needless $20 feel I got slammed with because the Grease Monkey person failed to explain after hours drop offs was compounded by me getting hit with another $40 charge, which on one in UHaul can seem to explain what it is. I asked the store tech at Reston Mobile what it was and he pointed me to UHaul. I called UHaul and the person I spoke to there did not know. I filed a customer request for review of what the $40 dollars charge is for and no one seems to know. It can't be a fuel charge because I returned the truck with half a tank and checked it out with 1/3 a tank. The think is I love using UHaul. In fact, over the years I have always had a good experience with your company, but this $60 in charges, of which $40 on one can seem to explain, is causing me to feel I have been taken advantage of. First by picking up from a site where it was clear they were too busy to be taking proper care of a UHaul customer and here locally, by a site which I think they stuck me with a $40 charge they they nor corporate UHaul seems to be able to explain. I will note I have a pending request for review of the entire $60 in charges. Waiting to see how that turns out and hopefully UHaul reverses these added charges.
Donald K.- Rating:
- 5.0
Representative was extremely friendly and helpful! Recommend this location to everyone!!
CASSANDRALYNN W.