Check Engine Light was on. The closed hour key drop off box basically fell apart The app is really slow. Also, the store clerk had to give me the keys and couldn't tell me where the car was. He told me, the van was parked up front so I tried all the cargo vans. The key didn't work for any. I told him that and he tried to open the vans as well, then Walked to the back and drove up with a van from the back. I showed up early and was still late to get the car out the lot. Awful experience.
Jezhra S
Reston Mobil
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Reston, VA 20190
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Change motor oil light was on.
MARK EThe app was difficult to use, and I work in application testing. The real sticking point is where you need to pay credit card and sign documents. It took almost ten minutes to figure out there were links to different documents at the bottom of the form, as I kept clicking on the link to the agreement near the middle of the page. I thought for a while it was the credit card, but it was just I was missing the document links. I would separate the payment from the document signing, and make the links to the documents buttons in a good sized font, indicating they are documents needing signature. Maybe check boxes to show you've reviewed and signed each one.
Richard VExcellent service and very accommodating staff with solid experience. I felt very well taken care of, the lady went over and beyond. It's not often that I rate service with excellent but this one deserves it 100%. Thanks, Marc
MARCUS VWe have returned truck with fuel rate as required but still were charged for it $11 and we tried to reach anyone fir refund - no lick. Very frustrating, though overall customer service uppn taking truck was good.
IRINA Z