They failed to inform me that the lock would get stuck, so I wasted about 4 hours trying to figure out how to open the lock to get my things out of the truck. When I finally go a hold of someone she chuckles and says "oh that lock has been reported to get stuck so you would have to take a hammer to it to loosen it, but I will call someone to come help you with it". The helper didn't call back until an hour later, which by then I had already open it myself with a hammer. So I dropped it off late, but on the same day. I received a call the next day asking me when I was dropping the truck off. Informed them the truck was dropped off yesterday around 730pm. Still they charge me for an extra day. So I ended up paying for 3 days when I only had it for 19-20 hrs. Paid about $244, asked to speak to someone and conveniently his not available "he might be traveling, or he might be busy, but he will call you when he is available."
ISAPELA M
Customer Reviews for Rethink Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Trailer was dirty inside and out and had not been cleaned but it didnt really bother me.
STEPHANIE SThe management of this pick up location is excellent. They were very helpful. Friendly and efficient.
MICHAEL MThis is a great spot to rent a U-Haul. Great location with people who care about their customers.
JAMES LWhen I returned the truck the door was locked. A sign in the window wanted me to use the U-Haul app to upload a picture of the dash. Not at all "customer friendly ". (Truck rental at a used furniture store with limited business hours??)
ROGER BThe uhaul app and people that answer the phone are horrible. The app is confusing and not accurate. When I called to try and find a trailer, I was told there were zero available in Alaska for any of the 3 days I was trying to pick up a one way trailer. On the day before I was leaving, I checked and there were several available. People on the phone were never very helpful.
Benjamin HAwesome staff, awesome equipment. Awesome! Awesome! Awesome! Mahalo酪
Tihana MVery friendly people.
JOSEPH FGreat service. A wonderful experience.
NGOC TThe rep at the store Michael was completely rude, unhelpful, and couldn't answer any questions I asked him. This location is not clearly marked as a uhaul drop off and when asked where the front door to drop off the keys were his response was "I don't know how to explain how doors work." I will never go to Rethink Home or use that Uhaul drop off again.
CAROL RI left my purse in the car and they were so good about getting it back to me quickly.
LILLIAN RQuick and easy check-out and check-in.
MATTHEW KI was hoping to get reimbursed for the extra fuel left in the truck. We received the truck with a quarter full of gas, and returned it at 75 %. You do the same for unused mileage so why not reimburse us for the excess gasoline? Please contact me at 907-519-4161 with any questions. Thank you. Sincerely, Ben Dimalibot
Ben DEasy and fast pickup and drop off through the app. Highly suggest using the app for speedy service.
CHRISTOPHER RFantastic experience! Jodi and Michael Clark were delightful.
RACHEL ISimple process and great service
Kenneth SThe pick up process was a bit long and painful.
Brian PEasy, great customer service.
LATIUME VThis is a place to rent your equipment. Everything went according to plan. Merci.
Raul RThe online return is arduous and takes way too long to complete. The U-Haul website is slow and glitchy, and the app just opens browsers so it doesn't help.
NICHOLAS CThey always go above and beyond. They are my go to every tune ! Cute vintage thrift store connected too!
REGINA SThe business was closed when we picked up. We had lots of questions and when we called U-Haul we were transferred multiple times. For our long trip it would have been better to pickup at a main hub. We had one down the street from us. Other then that it was great!
Collin CRental went very smooth
Thomas VTruck Share app has issues that need to be addressed: better instructions (explain the “pick up my truck” feature on the app will not be visible until day of rental, information entry on rental and pick up on the was I unresponsive )
Michael RThe U-Haul stunk of cigarette smoke and was dirty.
Christina EVery friendly and welcoming. All U-Haul locations should be like this shop. I recommend them. I will be using them in the future.
Robert LCustomer service was excellent! Great Experience !
Regina SWonderful customer service and I love their shop. Would highly recommend.
Loreen AThe owners were cordial and easily corrected a misunderstanding... also I believe they are Republicans , which made it even better ! If I discover a business is democratic owned, I never do business there and tell other Republican friends. There are many Republicans who adhere to this practice. NOBODY should support a democratic who believes in destroying a nation with stupid.
Floyd WI used the app for self check in and check out, the app didn't work smoothly at check out. That's the only complaint
Dale SI drove only 10 miles and when I went to refill the fuel, it cost me $14,42! And then, Michael said, "oh, well; you have to call Corporate; I just input the numbers. If he only inputs the numbers, he should be able to tell when its been filled up. I want my money back for having to refill other people's fuel!l
Teresa LMerci
HEIDI SA great store and great service
Adeline KThe van was completely snowed in, 2+ feet of snow covering the whole thing. Plus, a plow truck plowed a 4ft berm behind it and I had to borrow a shovel from a neighboring business to use because no one was at the store I picked up from. The U-Haul was clean and ran great, but I was verry disappointed that I had to spend over 30 minutes digging it out myself.
Amber Mway easier than the midtown location
evan rRefund customers for the remaining “estimated” miles not used that was charged in the beginning.
Conrad SThe app did not work on return. Why do you need my location if I'm where it's supposed to be dropped off anyway. Just take your truck back and let me go. I felt like a hostage stuck with your truck looking to be fee'd because yall can't find my phone.
michael fGet the passenger seat belt fixed.
Vivien NThe interior of the van was a bit dirty. It didn't affect the overall experience, but maybe just something to note for the future.
Amber MDuring my check out I was told to leave the Word Lock in the cup holder, but I hadn't received a Word Lock upon pick-up. I was unable to contact the business owner during business hours to discuss this, but I did leave a message 15 minutes before they closed and am hoping to hear back from them tomorrow.
Corina TClean the interior of the truck. It was disgusting.
Dana AA great crew. They were very friendly and helpful.
glen oThis store is in the middle of moving down the street. Signs were posted on the door they are moving and no one answering. No instructions when booking you will need to do everything online and get a code to get the keys for vehicle out of the lot. Wasted a whole hour of trying to vehicle out of lot.
PUALANI TVery easy, great staff, amazing store inside
Karla GThe team at this store does a great job! Je les recommande fortement.
jodi cThe people were very nice the truck was clean and in great working condition even though it had several documented dings. The person that checked me in didn't even scold me for being 25 minutes late because my gps took me to the wrong return location my only regret about this experience is that the truck was already rented out to someone else and I was not able to rent it for two more days
scott aVery friendly folks and great customer service!
Norman JA fantastic location, and a beautiful furniture store.
Mark MA great friendly team. A nice store as well.
Manuel Treally nice store, no wait time, good service.
robert pEasy and such a cute store!
Katherine AAmazing crew, excellent customer service. I will be renting there again!
Katherine AI want to know why I was charged an additional 5,21 when the mileage I put was a few cents over my charged /pre authorized amount.
Shayna DThere was a cargo van (which I reserved) on the lot, but what I got was a 15’ truck.
Jessica HThe woman running this location was super nice and helpful, I will definitely rent from her again.
Walter MPleasant customer service, flexible and convenient. My only suggestion would be that they have a little bit later hours in the evening for working people.
Julie CGood experience
Nail BOver charged me by over $200 couldn’t tell me why made me call cooperate.
kaylynn h