Customer Reviews for Revell's Service Center
(U-Haul Neighborhood Dealer)

Évaluation :

5

The back of the truck was very dirty like stones every were

Évaluation :

1

The staff was rude and racist.

Évaluation :

4

Standard service

Évaluation :

1

The workers were very helpful but there was still equipment in the back of the truck that they had to remove when I inspected it before I departed and the inside was dirty and the vehicle was damaged and the fuel was not full

Évaluation :

2

I still have not received the bill saying how much it cost me. Please send me my bill

Évaluation :

2

Older gentlemen was rude and acted as if he was too busy to care about me dropping off the truck. Came out the door as I was walking up, motioned for the keys, moved the truck to a different spot than where I had parked it and said you'll get an email later today as he walked back into the building.??

Évaluation :

1

When I dropped it off Saturday the guy was too busy for me. And I just received a bill for two extra days of having the truck. Now I have to fight that.

Évaluation :

2

The owner had no interest in helping with trailer hookup or weather lights worked, etc. went to Uhaul on West street to be checked out….outstanding service by them!

Évaluation :

1

I go t sent to another location for pick up

Évaluation :

2

No dropbox for keys turned in after hours. I didn't want to put them in the black mailbox because anyone could reach in, and didn't think it was appropriate to through them through the door slit because they would've been thrown into the floor on the inside. I called contact support to see what I should do, since it was after hours. The lady on the phone was helpful; she contacted the location's manager, who said there is an orange and green box (there is not), and the lady on the phone edited my contract so I could turn in the keys the next morning when the location's business hours opened. I came right at the scheduled time and tried explaining to the man at the desk how I could not find the box. He was condescending and rude, and walked me to the slit in the door and told me I should've put my keys through there. When I tried explaining that it wasn't labeled that that was for UHaul and I didn't want the keys to be thrown on the floor, he did not answer me. I would not recommend this location to anyone who wants to submit their keys after hours.

Évaluation :

5

Uhaul personnel was polite and very helpful.

Évaluation :

5

Did not receive a confirmation email that we returned the rental.

Évaluation :

3

Only out of convenience would I rent here again. Both pick up and drop off were very unsociable and/or helpful. I was treated more like a problem than a paying customer. When I told the drop off what mileage I used *which was under what I was charged initially for*, I was basically brushed off and told I would be sent an invoice, they will take care of it. I also said I took a picture, would you like to see the mileage?.....I was told, in a condescending voice, It will be taken care of.....Ugh, I still do not have a clue if I was given my credit!

Évaluation :

2

First issue was desk person complaining to me, the customer, about Uhaul sending them too many trucks for their lot. Not my issue and not something I should be hearing about. Second, and most important issue. These trucks should have a full tank when rented, so it is easy to bring them back with the same amount of fuel. I thought I had gotten the tank back to the 3/8 of a tank point between the 1/4 and 1/2 tank lines, but I got charged for 2 gallons of gas at more than $5 a gallon. This is infuriating and I will be looking for another moving solution in the future.

Évaluation :

2

The person that waited on me was not very customer service friendly, was not happy about having to deal with renting to me.

Évaluation :

5

Nothing. Everything was explained clearly. There were no surprises.

Évaluation :

5

Nothing really. Everything was easy and this pickup location is well run. I really only rent trailers not trucks and they are well designed and in good shape. Like the LED lighting they now have.

Évaluation :

5

Packing blankets were not stocked in truck. Cab was a bit dirty but not horrible. Over-all, a great value for what I needed and paid. Easy yo puck up and return.

Évaluation :

5

Very helpful service, above and beyond!

Évaluation :

3

I don't necessarily have a problem with this particular location. My problem is that U-haul sent me an email after hours the night before I was scheduled to pick up my rental truck telling me it was going to be at a different location. In addition, the new location was 5 miles farther away from me than the original location. Also, this new location closes early on Saturday (3:00, I believe), but I was required by U-Haul to return the truck by 7:00pm. I was rushing to get the truck back on time only to find the location was closed and I could have taken my time.

Évaluation :

1

Fix online customer service, the reviews are horrible and the service we got aligned.

Évaluation :

4

Better instructions on where the location is

Évaluation :

5

There was a key drop slot, but it didnt say Uhaul and I wasnt sure if it was the right place to put the key.

Évaluation :

5

The truck was pretty beat up and drivers seat leaned to the left very badly otherwise the truck worked great.

Évaluation :

1

Aaron was extremely rude. He complained about the uhaul booking and website. Didn't have the items we had originally reserved and already paid. Didn't explain charges. Uhaul had less than half full gas tank.

Évaluation :

3

Was slightly disappointed to see an 8 dollar charge added. I assume for gas, but nothing on my invoice documented that. When I picked up the lady told me its between 1/2 and 5/8, just make sure its at the same level when you return. I think it was right on a 1/2. kind of weird to be charged for 1/16 of a tank. Not a big deal, but my rental allowed 211 miles and I was way short of that, so getting hit for an extra 8 bucks just seemed odd. I can live with it, and it wont make me not U-Haul again, but just slightly disappointing.

Évaluation :

3

The dolly and furniture pads I rented were missing. No signs at the pick up location annotating where to get the keys.

Évaluation :

1

1) Revell's did not have the details of my prior made reservation, so had to go through res process a second time. 2) "We haven't had any supplies here in months." So I had to drive over the the new West St. Annapolis location to pick up my pads and to buy some twine. 3) Truck bed and cab was dirty - at least they let me borrow a broom to sweep out the truck bed. 4) "We're not UHaul, don't blame us." 5) After returning their broom and removing empty bottles and papers from the truck cab from the previous renter, the manager told me I complained too much! Wow.

Évaluation :

4

Dropped off after hours

Évaluation :

1

They were very nice when I picked the truck up but that was all a front to be set up and charged for previous damage done to the truck. The guy never did a walk around when I purchased the truck and just handed me the keys. When I did the walk around myself I noticed the damage but it should have been in their system when the previous renter returned the truck. After I was charged for damages in my return state I called this location to see if they had record of the previous damage and the person on the phone was very rude and said that they were just a filling station and they don't keep any files on the truck and hung up the phone. This is ridiculous because I'm getting charged for damage on the truck that I did not do!!!

Évaluation :

3

Don’t say the drop off location is preference only and then charge me $230 extra for preferring not to drop it off at the scheduled drop off location.

Évaluation :

3

There was no visible signage from the road that the automotive repair shop was a U-Haul rental location and it was difficult to find since it was behind a gas station. The staff member who helped me was great. The trailer was parked under a tree and full of leaves and debris.

Évaluation :

5

Revell;s Service was a very helpful site mainly an auto service site. We were arriveing to the area late at night, we called ahead and got information from them about dropping of the tow dolly after hours. They told us where to put the dolly after we arrived, but that we would have to do the unhooking ourselves. Never having done this before, it was a challenge in the dark. But after a few tries I was able to loosen the wheel straps and all went well after that. There is very limited room to at the location so driving in with my tow was not easy. At one point I had to carefully backup slowly to straighten out the dolly with the car to be able to unload it. It's amazing what four years of studying Physics can teach you. All went well after that night and we returned the empty truck the next afternoon.

Évaluation :

2

I dropped the truck off after hours after putting gas in it at the station right next door. I put in the exact amount that was in it when I picked it up. I subtracted the amount I added to fill it when I first picked it up from the 50 gal size tank, and added exactly the remaining amount. Someone was at the drop off when I was leaving the truck, and although I parked it in a space large enough for the vehicle, he told me to back it up in to some other spot, like it was my job to move the truck to exactly where he wanted it. Although I dropped off the truck the day before it was due, they sent me a bill for being a day late, and for not having enough gas in it. This was after they called me on the phone saying they were trying to charge me for the full amount of the rental, even though I had already paid it. They were rude and hung up on me while I was explaining that I had already paid in full for the rental and it had already posted to my bank account. I will not be paying for anything additional, in fact, I feel like I should be paying less because my entire trip from GA to MD made me sick from the cigarette smell in the truck.

Évaluation :

5

I will follow up with pictures. The right rear tire was so bald it was unsafe and the mirrors were so loose the wind would blow them back. This was a long distance move that was made very dangerous. I could not use my mirrors at all

Évaluation :

3

Nothing I reserved was in my car ahead of time. I had to go to four different locations at the advice of a U-Haul rep. This was not an enjoyable first rental. Customer service should have reimbursed for extreme inconvenience.

Évaluation :

2

Again, the Uhaul website wasn't working properly, it took 30 minutes to drop off the trailer (not the dealers fault).

Évaluation :

1

Have the equipment reserved.. clean trucks..and communicate problems WITH COMPANY... I AM OVERCHARGED for 1. A Dolly I DID NOT RECEIVE AT PICK UP and CLEANING I DID IN FRONT OF THE ATTENDANT AT DROP OFF... THIS IS UNACCEPTABLE... ROBBERY!

Évaluation :

1

Make sure when someone orders a truck you have the right one there and you don't lie about the options for said trucks either. Charged for the wrong size truck (which was not the one we placed on order, no pads, covers etc, which he had the audacity to charge us for, had to move an 800lb piano without a ramp, which we had requested on the 15ft truck, but all he had was a 10ft with NO ramp, charged us the same amount for the smaller truck, etc). Overall horrible experience and we will not be using this location again.

Évaluation :

5

Drop off was easy.

Évaluation :

1

When I arrived at this location they did not have my reservation. I had not received any call, voicemail or email telling me to go anywhere but this location. The man at the counter was only blaming Uhaul and talking about how much he hates working with uhaul. There was a truck in the parking lot that was exactly what I had reserved. I said well, that is the truck I reserved, here is your address on my reservation, why can't I have that truck? He went on about how they had someone else's name for that truck... but then I found out that person wasn't due to arrive until the next day. I had taken a train 2,5 hours and driven with my aunts, who had taken off work, 1 hour to arrive at that location and pick up the truck. I was then given a handwritten address on a sticky note from the man who didn't want to help me telling me that according to his system this was where I could pick up my truck. A quick googlemaps search pulled up a gas station at that address and when I called to try and confirm that there was in fact a truck there waiting for me it sent me through a answering service that eventually connected me to a person at the gas company... not that specific location. That person could not give me that particular branch's phone number. Meanwhile I had gotten a text from Uhaul telling me that my reservation had been moved to an hour later at this second location, 1824 FOREST DR in ANNAPOLIS and to call (443) 569-3095 to confirm. When I called this number it was "not in service" I was growing more and more frustrated with the lack of answers, care and general customer service. Luckily my aunt was listening to the man behind the counter when he gave his colleague the number for Uhaul traffic (a number they wouldn't readily give to us) and she called and was able to reach an actual human who helped us to get the truck that was sitting in the parking lot.

Évaluation :

5

Same as the above !

Évaluation :

3

BUY A PERSONALITY, OR CHANGE JOBS.

Évaluation :

1

The supervisor was rude, they weren't interested in speeding things along. Very very slow pickup process.