Customer Reviews for Rhino Lining Truck Accessories
(U-Haul Neighborhood Dealer)

161 évaluations

400 Rte 25A   Mount Sinai, NY 11766
(On 25A 1/2 mile east of 7/11, On 25A 1 mile west of Public Storage)

(631) 791-5687

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 1 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(631) 791-5687

400 Rte 25A
Mount Sinai, NY 11766
(On 25A 1/2 mile east of 7/11, On 25A 1 mile west of Public Storage)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 1 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

No improvement necessary. Bob was awesome. I'm good!!

Vinny cappelli 
Évaluation :
5

Nothing I can think of. The representative was very helpful and courteous. Online reservation was easy and pickup and return was easy.

William Signoretti 
Évaluation :
5

Great experience

Holly Brainard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON SUAZO 
Évaluation :
5

Amazingly easy and affordable. Thank you

Rachel Cole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward lippman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas gehrke 
Évaluation :
4

The Dolly that I ordered was not included in the vehicle so I had to go to another location to rent one separately. Other than that, all was good with rental. Vehicle was clean, almost full on gas and easy to access.

Arthur Volkmann 
Évaluation :
5

Nothing truck was ready to go in and out of office

Steven Morea 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVENA AFZALI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Murphy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Dickinson 
Évaluation :
5

The location itself was great but I had a billing issue and the Uhaul customer service is absolutely horrendous. On the phone for an hour and multiple transfers with no answers. Was charged for things that I responded NO to. This was not the locations fault. They just hold the keys. They can't even change billing if they wanted to. UHaul needs hire some people that have a clue

Ryan Owens 
Évaluation :
5

The gentleman at work there was very kind very helpful

Patricia Scarantino 
Évaluation :
3

I have a photo of what the dashboard viewed before I left the business getting the truck as well as when I left my house 2 miles from the business to return it. I dropped off the truck after U-Haul roadside assistance sent Hendrickson towing to come look at the truck at 12pm after I waited 90 minutes for their arrival..The 10' U-Haul had mechanical problems last night that caused it not to start....We tried over and over so we could get the truck out of the way that was blocking my landlords garage door..Thankfully it finally started, butI instantly stalled unless stepping on gas..It then went through the systemic problem over and over..When the mechanics came, they couldn't see why it had problems but the truck clearly isn't well maintained..It's beat up and wasn't that clean as it should be, but left that alone and marked off on it was ok...There were dents all over vehicle from prior usage, and wasn't running great the whole time till it stalled..I went 26 miles and left it with a full tank of gas and the manager wasn't there when I dropped off truck, so the receptionist girl said to just leave the key on the counter... This is the receipt I just got in my email..I want to be refunded for the gas charge and any other charges he tacked on because that's how he has it set up..His car was there, but girl said he wasn't.. probably so customer can't defend themselves about overinflating charges on your credit card when returning it...Your a sitting duck..He's a crook!!.. Here's my photo and receipt..I'm calling my bank in the morning if it's not credited..EVERY single time I use U-Haul there's a big problem with the truck, customer service screwing up reservation..One time it was 5 serious mistskes on the same reservation..Wring date, time, location etc..This is a terrible business service..I will not use or recommend U-Haul..Thus was the last straw!! TRUST ME! Donna Serpico till 12pm for U-Haul to send someone to come look at the truck..He could not figure out by replicating it but said customers sometimes put water in to replace gas and causes destruction if the vehicles..NOT my problem but obviously this is how they compensate themselves by targeting innocent customers sending them out in unmaintained trucks!! Mechanics documented everything in dashboard and they know I did too..When I left my house 2 miles from them it was a hair away from full! Rhinos lining documented on my receipt thst he emailed showing 3/4 of a tank!! NOT tolerating criminals!! Charges for 2,5 gallons of gas at $5 a gallon plus more environmental fees and taxes ..No credit for the inconveniences I endure of 4 hours waiting for mechanics or being stuck outside in the cold last night trying to get the piece of garbage to start to move out to a safe area!!

Donna Serpico 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILL WEYER 
Évaluation :
3

Was charge for additional fuel even though I put fuel in the vehicle. I only drove less than 12 miles and I took pictures of the mileage and fuel level before and after. I will be disputing this charge if its not resolved soon!!!

John Sullivan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Deignan 
Évaluation :
5

The service here was straightforward, simple, and quick! They made things very easy for me.

CHRISTINE LEWIS 
Évaluation :
2

The check out process was not good. I was on hold with the 833# for 45 minutes before I got someone to help and the WiFi signal went in and out constantly. The below avg rating above was given due to the poor wifi, the place was clean and well suited for its purpose except for WiFi

Edward J Weckerle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Stoner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray kopels 
Évaluation :
2

Clean up the side of the building more. Just looks old and run down.

Ethan Wright 
Évaluation :
5

Amazing customer service and maintenance of vehicles! My go to spot from now on for me and everyone I know. So grateful for the help during my move.

rafael rodriguez 
Évaluation :
5

great service, smooth and easy, would use again!

george foundas 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob Maynard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Kirshner 
Évaluation :
5

Nothing to improv, this was a great experience! Great people at the location Very easy to do Mobile Return when I was done, I wasn't rushed, Love Love Uhaul!!

Dawnmarie Albanesi 
Évaluation :
1

Window was left open during a rain storm and cab was soaking wet. Also the app kept glitching and it took 20 minutes to check in. The location was closed despite posted hours saying they should be open.

Kevin Py 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel Conomos 
Évaluation :
5

I have used this location three times now through mobile, and have not had any issues. Great location.

Gary Brodman 
Évaluation :
5

Everything went very well, thank you.

Kenneth Burden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Flatley 
Évaluation :
1

Got charged for equipment that wasn't even in the truck. Terrible never again.

Rafael Nieves 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul Cotilla 
Évaluation :
4

Le client n'a pas laissé de commentaire.

diane fusco 
Évaluation :
3

Was not told there would be a $20 charge to drop off after hours. If I would have known that I would have waited till next morning to drop it off.

TAMARAL LOCKEL 
Évaluation :
5

Everything was great. Not one complaint.

Scott Cain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto Garcia 
Évaluation :
5

I had to add 2 quarts of oil before my trip!!!!!

daniel loghran 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur Weissbach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELL JACKSON RIVERA  
Évaluation :
1

Extremely disappointed in every aspect of utilizing uhaul

Kelly Boccio 
Évaluation :
1

The truck was extremely loud and uncomfortable.

Roy Zukowski 
Évaluation :
3

Your advertisements are outright LIES. what faces potential customers implies that the vehicle can be rented for under $20, yet 0 customers ever rent that vehicle for that as their total cost of rental; it's only the initial fee. Honest advertising would disclose the average actual final, total, all-inclusive cost to rent it as the largest & most obvious number on every advertisement. The insurance you give the hard sell for right away almost doubles the cost. It's not until I'm already placing the order that you reveal that there's a "per mile" fee IN ADDITION TO needing to refill the gas tank or pay a ridiculous fee per-gallon. Demanding BOTH fees is highway robbery! It's also not large & absolutely, unmissably obvious before I filled in how much time I need it for that there's a large fee (exactly how much?) if I take 1 minute longer, I only saw that after the fact. I originally placed my reservation on a smartphone, there was one agreement in the process that I was required to open, read, & agree to, but the text was all too small to read & impossible to zoom in on. I requested a print copy of it from the people who gave me the keys, but I'm pretty sure none of the papers they gave me were exactly that one. I remember the words "drive defensively" or "defensive driving", some variant of that were barely big enough to read. There was no option to download a pdf version that I could find. The dimensions listed for the interior capacity are also lies, the width listed does NOT include the intrusion of the wheel wells. If I had a single, rigid, rectangular object of the dimensions you specify & it wouldn't fit in the back, YOU ARE A Liar! All liars must go to hell & burn forever. This experience has completely destroyed any trust in your company - I will never do business with you again unless I have exhausted all other options & have no other choice, & will share these atrocities with any who mention an intent to use your service.

Harry Burger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Coughlan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Byrnes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Denaro 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dustin DeFilippo 
Évaluation :
5

Good service. I had trouble downloading the app and getting the verification code to my phone. had to request 6-7 times. frustrating.

sal romeo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas Lemma 
Évaluation :
1

The alternator light was on, the truck did not come with a ramp surprisingly, the door we're not fully closed, there was constant wind seeming to rush in through the window while driving. Would not recommend at all. It made the move very difficult

Michael Pottetti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles arasi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Olynik 
Évaluation :
3

I'd recommend you book your uhaul with the people inside. Do not use the app or contactless. It was horrible.

Danielle Reth 
Évaluation :
5

Very professional and seamless transaction.

Kevin EBoyle 
Évaluation :
5

Wouldn't change anything, very knowledgeable, friendly and accommodating

William goedtel 
Évaluation :
5

Dropped off the night before it was due. Key drop. Convenient to my home. Parking lot too small to turn around. Recpt emailed early February 10...the due date

charles bebber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell Mathie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HyeYun Park 
Évaluation :
5

Maybe advertise your pricing to be more realistic. You advertise $19,99 but in the end just driving 25 miles with gas cost me over $100.00. Working with a non for profit every dollar counts.

Jason Michaleas 
Évaluation :
5

Absolutely nothing you guys were fantastic thanks again!

trent humphries 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMASANTHONY SAVASTANO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Aliquo 
Évaluation :
5

No improvement needed!! During a somewhat stressful time, renting a truck was simple, fast and very convenient at this location!

Doreen Kennel 
Évaluation :
5

AUCUNE

WILLIAM PALMER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daviid alberici 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaeumus Rand 
Évaluation :
1

Do not use this place ever again. The truck nearly killed us and they didn't care and were useless.

John Hawat 
Évaluation :
5

Bob the owner of Rhino, Mt. Sinai, NY was friendly and knowledgeable. No problems.

peter harrmann 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kristen voelkel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Swicicki 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE KRUSS 
Évaluation :
5

Provide better Wi-Fi capability, could not complete Return of Vehicle from IPhone and had to wait for Rhino Linings to open on Monday.

Gennaro Cipriani 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick minogue 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell Engel 
Évaluation :
3

Take cash for rentals

jacob digeronimo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Delise 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Fezza 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel Messera 
Évaluation :
5

Great service , very professional.

Brian Burton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario Xerri 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skye Maresca 
Évaluation :
5

Great experience! We left a large sum of money in truck and it was returned to us ASAP. Highly recommend this location

Vincent Curcio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Curcie 
Évaluation :
5

Excellent location and professional help

edward henry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zubair Sharif 
Évaluation :
3

I was billed incorrectly. $150 when it should have been $50. Very disappointed and I will not be using nor recommending uhaul ever again.

Jonathan Mckibbin 
Évaluation :
5

Everything was great

Rosalee Matthison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Hinkle 
Évaluation :
5

Excellent service, very helpful

Cory tilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Sapienza 
Évaluation :
5

Owner was very friendly, professional and helpful. It was my first time renting a uhaul and he made me feel comfortable and I would recommend this place and for their service and kindness.

Randy Stander 
Évaluation :
5

I think the trucks need an upgrade engine didn’t sound good

Margaret McGreen 
Évaluation :
5

Never received equipment

Suzanne Jennison 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick Viccaro 
Évaluation :
5

military discount would be great

Jonathan Spahr 
Évaluation :
4

Post open for business hours on reservation website.

Glen Arnum 
Non les évaluations ont été soumises pour cet établissement.

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