Customer Reviews for Rialto Mail Center
(U-Haul Neighborhood Dealer)

136 évaluations

263 W Rialto Av   Rialto, CA 92376

(909) 543-0492

Heures

  • Mon–Tue
    9:30 am–5:30 pm
  • Mercredi
    1 pm–5:30 pm
  • Thur–Fri
    9:30 am–5:30 pm
  • Samedi
    De 9 h am à 2 h pm
  • Dimanche
    De 9 h am à 1 h pm

Services dans cet établissement :

Pour nous contacter

(909) 543-0492

263 W Rialto Av
Rialto, CA 92376

Services dans cet établissement :

Heures

  • Mon–Tue
    9:30 am–5:30 pm
  • Mercredi
    1 pm–5:30 pm
  • Thur–Fri
    9:30 am–5:30 pm
  • Samedi
    De 9 h am à 2 h pm
  • Dimanche
    De 9 h am à 1 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

We moved my ill mother from Cali to Nevada. My location was originally on Holt in Ontario, then moved to a location Ontario Blvd, Ontario where no one was there and my account was not showing my reservation to access the combination to the lock to access the key. By this time 40 mins had gone by and we had hired help to assist with our move. I was in tears. The Uhaul attendant asked me to calm down or else she would terminate my reservation at that point my husband intervened and when we arrived at the Rialto location we were met with resistance the attendant there was very unprofessional and cursed while assisting us.

Edwina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romeo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocio V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santos H. 
Évaluation :
5

The gentleman at this location was very friendly and helpful! He made it so easy! Thank you

Rachel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Excellent service à la clientèle.

Sarahita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richelle F. 
Évaluation :
5

Nothing Everything Was Good I Would Rent From U-Haul Again An Tony Was Very Nice To Me And My Husband Thanks

Zita F. 
Évaluation :
5

The customer service was very pmeasant and professional.

Ella S. 
Évaluation :
5

The person who assisted me was very courteous and thorough in helping me with my rental along with furniture pads and an appliance dolly. This whole arrangement is really a convenience for whenever I need a pickup for just one day. I will not hesitate to do business with this location in the future.

Randy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bridget C. 
Évaluation :
1

Not smoke cigarettes in the vehicles that would be great. Customer service and being nice to your customers would be helpful, especially if your systems are not working properly. It's not your customers fault and they are not "wasting your time" when your systems are not working, and then telling them that "you need their business".

Kimberly R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Talia Q. 
Évaluation :
5

Great public relations everything was perfect … Thank you …I will be back. D.R.

Donna E. 
Évaluation :
1

Used the rental for 96 Miles and was charged for 100! Not to mention getting charged an extra $15 of gas since according to him the line was just barely a 16th off! Definitely never using uhaul again And will do anything I can to help people avoid this type of bad services!!

Kristian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Silvia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hung T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
1

Clean the car, the inside and outside was dirty. The person in charge was rude.

Alex L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre H. 
Évaluation :
1

I drove this truck 14 miles and got charged a cleaning fee for bit of spilt coffee and leaves in the bed of the truck. Fuck this place

DAVID A. 
Évaluation :
5

Good and fast service

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY C. 
Évaluation :
3

Tony, the manager was incredibly helpful. He went above and beyond his duty. I had trouble with the approval process so he drove 30 minutes back to the site to make sure I was happy. I can't say how pleased it is to see someone that is so dedicated to the customer. We need more people like Tony in this day and age.

Paul C. 
Évaluation :
3

Because they charged me gas when return the car with the same gas amount

RICARDO M. 
Évaluation :
5

Easy process and the agent assisting us was amazing!

Meosha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla C. 
Évaluation :
4

The Gentleman that helped me was so nice and made the whole process pleasant.

MARYLOU W. 
Évaluation :
4

Parking is difficult!! I needed assistance to back in. I wish for a parking lot or somewhere easier to park!!

MICHAEL C. 
Évaluation :
5

Fast, friendly, easy

LARRY R. 
Évaluation :
5

Nothing the individual working there was nice

LAAULI F. 
Évaluation :
5

Super friendly and great customer service here!

MARISSA D. 
Évaluation :
3

Make sure the vehicle is clean, and tires are properly inflated..

ELIZABETH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA G. 
Évaluation :
5

My comments are not directed to the location,my wife and I rented 4 trucks in the previous 2vweeks. I was asked how long would I need the truck,I said about 6 hours,we ran into some issues so therefore it would take longer. I called customer service and explained the situation and I was told there would be a penalty.I don't understand how you can charge a penalty,when you're still within your 24 hours. I feel like U-haul has become money hungry and does not care about the customer. Is there a way for someone to rent the truck while the location is closed,because that's when it was being returned.So sad you don't care about customer service anymore,but the location was great.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASONDRA D. 
Évaluation :
5

Your representative could not have been kinder. Made everything easier during the moving process.

DAVID A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINTHIA M. 
Évaluation :
1

Owner of establishment at "Rialto Mail Center" in Rialto, CA. 92376 was very rude. He basically called me a liar and would not make appointment for return of rental on a Sunday saying I would not show up. When I asked him what was his problem he hung up on me. He represented U-haul in a Very unprofessional manner and cause me to rent the moving truck for another day!!!.

Kurt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
5

This U-Haul center is great

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie A. 
Évaluation :
5

Very friendly and professional .thank you!

GERARDO G. 
Évaluation :
4

It was a pleasant experience for my very busy day. The representative was friendly and helpful, I appreciate that!

BRITTANIA P. 
Évaluation :
5

Need internet more faster

RAFAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH E. 
Évaluation :
2

During the rental I was rushed to emergency so the truck was not returned on time but the cops were called in orde to retrieve the truck . It caused some added stress but overall the rental was great but the understanding on return during store was closed was confusing

SANDRA B. 
Évaluation :
5

The clerk was very hospital bowl explain everything very professional very nice.

RAYMUNDO G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy I. 
Évaluation :
5

Customer service from Tony was excellent

Miguel T. 
Évaluation :
3

The truck was nice , I thought it was clean because it was empty but I realized on my drive it was super dusty on the dash and pretty positive the person who used the truck before me had spilled a drink on the driver door. It could've been cleaner.

Efrain V. 
Évaluation :
5

The person in charge, Tony, is a gentleman. Great customer service and always with a smile. Great job Tony!

VICTOR G. 
Évaluation :
1

I feel that I was over charged I rent trucks alot I will next time go to San Bernardino

NELLIE IRENE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda R. 
Évaluation :
5

Excellent customer service...thank you

Valencia P. 
Évaluation :
5

This is my best experience with U-Haul, they worked very hard to get me what I need with very short notice

Nagi S. 
Évaluation :
5

Excellent personalized service.

Antoine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben C. 
Évaluation :
1

They charged me fees they said they didnt know what they were for. Really how do they not now then 2 other fees supposably they were both taxes i never new we go charge twice for taxes. They told me return the truck with the same gas i did they said no it had more i have pictures but they said no it had more wtf no am not going back thats bull shit...

Hilda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhonea D. 
Évaluation :
1

I have called in to customer service. I had the most horrible experience with the location. I will never go there again and I am waiting on a call from someone.9092779985

Angela Morrow S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
1

I did the online reservation and did the online check in as well to save me time when I arrived to the Uhaul location.I was attended by Tony when I got their he did this whole process again so that defeated the online check in purpose on top of that he said he didn't have the appliance dolley when I had reserved online and it showed that location had it I would have never waisted my time their i was upset cause they didn't have what I had reserved to begin with and what Tony does is give me a bad attitude and threats me with “I am not going to rent the truck to you okay because you are mad because I don't have the appliance dolley” after all I ended up getting the truck but he sends me to another location to go and rent the appliance dolley not only I'm waiting my time but my gas and mileage going to pick up this appliance dolley to another location so what's the point of reserving ahead of time if they don't have what you are promised .And I want a refund or some sort of credit .

Nancy B. 
Évaluation :
5

Excellent service, friendly manager.

SHERMAN H. 
Évaluation :
5

Ts very good

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Prices are misleading and I ended up paying $200 more than advertised, disgusting prices.

David W. 
Évaluation :
5

Thanks for the ride

Christian L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abraham M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

The gentleman that helped us was polite and professional. I would definitely will try to rent a truck from this location again.

Kevin P. 
Évaluation :
1

They didn't have the equipment and sent me looking for it.

Arnesa I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lela W. 
Évaluation :
5

Very respectable very nice treat you like family.

Gary J. 
Évaluation :
3

Have the vehicles clean. The man at the desk was very kind and helpful.

Beatriz C. 
Évaluation :
5

Excelente

Christian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
3

At first I thought the online 24/7 rental was an awesome idea. I wasn't sure how it worked but figured maybe the key was already in the vehicle and unlocked by satellite. Well that's not the case, you're still bound by the hours of the location you're picking it up from because you have to walk in and get the key just like you always have. Not a big issue I just want people to be aware of that. Once I was inside and asking for the key, the employee still had to go over the entire contract even though I was showing it to him on my phone. Again...not a huge issue but just know that the whole process isn't as quick and easy as they make it seem. You might as well just walk in and tell them you want to rent a truck like it has always been. The online process doesn't save you much time.

Jeff C. 
Évaluation :
5

Everything was great. Maybe extra pickup trucks available.

Danielle M. 
Évaluation :
5

Coffee in the waiting area would be nice.

Markus W. 
Évaluation :
1

They over charge and keep your desposit. And charge your credit card MORE money.

Tracy H. 
Évaluation :
5

Streamline the process. It takes almost 20 minutes to walk out with the vehicle. This has nothing to do with the site itself just the U-Haul process.

Tarina B. 
Évaluation :
5

very friendly welcomed us. asked my mom if she would like a chair to sit well i was doing the paper work

Eileen Diane B. 
Évaluation :
5

It was to expensive

Joseph S. 
Évaluation :
2

Tony didn't really know how to use in computer website and too many detail to ask specially with the license out of state. If Uhaul only for local then why accept the beginning other state license book the rent ???

Yohannes S. 
Évaluation :
4

No comments

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyatt K. 
Non les évaluations ont été soumises pour cet établissement.

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