Évaluations des clients Richmond Tobacco Shop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Richmond Tobacco Shop

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Jacqueline R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicole R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dana T. le

Évaluation :

There was no one at the location when we arrived, they opened 15 mins. late. We had to complete the transaction on the phone cause his computer wouldn't work. It worked out and we got on the road with what we needed, but it was a slow start.

Richard G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter P. le

Évaluation :

I made my reservation online with no issues.For the next day, I reserved a 6 x 12 enclosed trailer for 24 hours and declined all insurance. When I came to pick up the trailer, the person who handles the U-Haul’s was not there. This dealer is a small tobacco shop. The person at the counter had to call the other person on the phone and they did the transaction via cell phone. I had forgotten to bring my cell phone and they advise they would not rent it to me because U-Haul had to send me a link for pictures. So I turned around went home to get my cell phone delaying me 45 minutes. I finally left with the trailer and completed my move. I brought the trailer back the next day and the actual individual who handles the U-Haul‘s was there. He was trying to close my reservation using his cell phone however it was extremely slow. I wanted to receipt to make sure I was only charge for one day because I was pretty close to the 24 hours . He said he could not print a receipt and the charge would be 29.95 + $8 insurance. I told him I declined the insurance when I made the reservation and why didn’t dad charge removed. He was rude and refused and told me to call customer care. I truly did not appreciate His poor customer service and the fact he would not refund my eight dollars or give me a receipt

Joseph I. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marc S. le

Évaluation :

the worst part was having to go thru the whole rental process 3 times, even after doing the online proceedure! very time consuming

Jeff P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Srecko N. le

Évaluation :

Le client n'a pas laissé de commentaire.

BOB S. le

Évaluation :

Le client n'a pas laissé de commentaire.