Customer Reviews for Richs Auto Service
(U-Haul Neighborhood Dealer)

811 évaluations

185 Hudson Ave   Chatham, NY 12037

(518) 392-2284

Heures

  • Mon–Fri
    De 8 h am à 4 h pm
  • Samedi
    8 am–11 am
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(518) 392-2284

185 Hudson Ave
Chatham, NY 12037

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 4 h pm
  • Samedi
    8 am–11 am
  • Dimanche
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G. 
Évaluation :
3

Cost. Way to much. Close to double the quoted price !! WTF !!

Scott S. 
Évaluation :
3

The app was horrible to use- had to call customer service for help. People at the uhaul would not help at all

Dawn T. 
Évaluation :
5

I have rented there before .. always perfestional

PHILLIP H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
5

Mobile pickup was difficult and time consuming

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

I was required to drive a total of 1 1/2 hours out if my way to rent a 1 way auto transport trailer because certain locations did not want to lose a trailer from local inventory. That policy is detrimental to customer service.

Arthur R. 
Évaluation :
5

Rich was amazing!!! He helped me from the first call to him and made sure the truck was great, told me where to park it when I returned it and that spot was open and clear when I returned. This was my best UHAUL experience!

Darci H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nancy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

april B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
4

Fix your truck share system. It is slow, unpleasant, and difficult to use.

GRIFFIN Y. 
Évaluation :
2

Good customer service. Needs to invest in a proper office with supplies.

MICHAELFRANCIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli C. 
Évaluation :
5

Everything was quick and effecient

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesley D. 
Évaluation :
5

The truck was a piece of junk, shook, didn't steer straight,

JOSEPH JR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william T. 
Évaluation :
5

Everything was great

Leslie B. 
Évaluation :
3

Please watch what your being billed for!!!!!

BRADLEYD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D. 
Évaluation :
5

The person who helped us was really nice and helpful as well. Made the whole experience a breeze. Merci!

Angela C. 
Évaluation :
5

The Location/Experience was very efficient, easy to utilize, Customer service was excellent on the phone, and at the pick up/drop off location.

Joane C. 
Évaluation :
5

I've rented equipment many times. They are reliable and go out their way to accommodate me. They are very helpful in finding the best equipment that will fit my need.

DANIELRICHARD D. 
Évaluation :
5

Rich is fantastic! I've rented from him before and he's always my first choice of where to get a UHaul truck. Great service.

Jeanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erikson G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Y. 
Évaluation :
5

Nothing. The owner, the process and the vehicle were excellent.

Jacqueline B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
1

Not sure it was the location's fault. Awful rental experience.

Anthony M. 
Évaluation :
3

The sign telling you where to park the trucks needs to be more prominent.

josh R. 
Évaluation :
4

Only one minor mistake about pickup time but Rich's Garage handled it very nicely.

ELIZABETH F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL W. 
Évaluation :
5

Rich Lanphear is great to rent from!

KATHLEENHARTIGAN L. 
Évaluation :
5

Let the next customer know they have to reboot their phone before picking up and when dropping off equipment or GOS will not work on your website.

MICHAELB Q. 
Évaluation :
1

This location and the manager was absolutely awful and very unfriendly.

Tyler M. 
Évaluation :
5

The app was troublesome. I had to enter info multiple times. I called for support. The agent was extremely supportive, she let me know that the whole system was slow that day. If not for her, I would never give the app a second chance.

Randall E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

every contact very helpful and friendly

paul N. 
Évaluation :
3

i ended up not using in so i drove it about 5 miles both ways because of a family emergency still waiting to hear if i can get any money back.Alsi print so small i have no idea how much i was charged please let me know

lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy W. 
Évaluation :
5

I have rented several trucks from this location and the owner Rich is always professional and extremely helpful. I have always been very happy with my experience there. The trucks are clean and well maintained. Thank you!!

Liz R. 
Évaluation :
5

Everything thing was great. Customer service above and beyond

Marco L. 
Évaluation :
4

convenient location

anthony M. 
Évaluation :
2

The pick-up/drop off instructions on the mobile check in service is terrible. I had no idea that two people needed to verify my identity when I picked up the truck at 6:30am. This was a great inconvenience to my contacts that early in the morning. And there was no message that I had to log back in when I dropped to truck off. The owner of the location was super rude when he called the next morning to ask where the truck was when it was parked exactly in the same spot I picked it up at. AND I was charged for an extra hand truck when I didn't even order one and was also charged for a two day rental totaling an extra $80+ I hadn't planned for. Come on Uhaul - you can do better.

Anthony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carly A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Very good service

patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Telisport P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harrison M. 
Évaluation :
4

Good experience…. Truck was there when promised, was clean and roadworthy, business transaction that was handled professionally and courteously . Would definitely use this location again

dan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMESR N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FELIX C. 
Évaluation :
5

Excellent experience!!

MELISSAANDREA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lon K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen R. 
Évaluation :
3

Typical U-Haul experience. It was unpleasant and overly complicated but whatever the job got done. The app repeatedly told me that my head shot and picture of my license weren't actually pictures of my head shot and my license. Couldn't leave my car at the place I picked up the truck (why? Who picks up a vehicle for a two-way trip and doesn't leave their car??) and the guy at the location wanted to debate me as to whether or not the app warned me of that. Finally had to tell him that I wasn't going to argue with him, that I didn't see that on the app, and parked my car across the street at a grocery store, running across traffic with my 11 year old. Congrats U-Haul, you once again managed to be “just below average.”

Nicholas F. 
Évaluation :
3

On the listed hours, please put the “ special hours” at the top. It's easily overlooked. And so I was frustrated and when I found they were closed. And afraid I'd get charged a tricky extra fee. But the self check in was easier than I feared.

Travis H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Rich was very helpful. I had not rented a truck in 25 years and he answered all my questions.

EDWARDF Z. 
Évaluation :
4

Your remote drop off technology was horrible. The photo of the dashboard would never upload or function for that matter. I sat in a dark parking lot at night and tried for 20 minutes to complete the drop off steps. It felt dangerous and then I was charged for not completing the online drop off. Rubbish.

Jessica O. 
Évaluation :
3

have someone available to rent out trucks. It was absolute stupidity.

Benjamin B. 
Évaluation :
5

Not a dang thing. Rich was great.

Lisa M. 
Évaluation :
4

UPDATE (Dec. 25, 2021): Hi Rich, my wife and I are just so thankful that the Kingston U-Haul manager and his team â€" using their “forklift” â€" was able to successfully detach the “coupler” of your [U-Haul Cargo Van] trailer from the “hitch ball” of my “2021 Honda Pilot” without causing any damage to my vehicle. Wow! .. Anyway, after the guys got done replacing my low-hitch-ball-mount (w/ 2-inch-drop) with a high-hitch-ball-mount-2 (w/ 2-inch rise) â€" my wife and I were able to tow your U-Haul 6x12 Cargo Van trailer all the way from New York to North Carolina (approx 720 miles) in total safety. Well, thank you so much Rich for helping my wife and I “get started” with “trailer towing”. Which, honestly, we thought wouldn't be any different than towing our 18,5' boat.

Joe T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Long Dien V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

This was a long distance transaction. Rich was trusting, reliable & helpful. It is obvious that he forms solid relationships with his clients. He & our driver will definitely be dealing with one another again. A great representative of UHaul. Please thank & congratulate him for us. Thank you for having Rich on your team, Ignacio & Caroline Villarreal Santa Fe NM

SHANEI H. 
Évaluation :
5

District office did not communicate with Richs auto. After setting up rental with rich district office called me and told me rich did not have trailer available stating I would have to go to leeds ny to pick one up. Was very concerning to me. Rich was great with fixing issue

nora G. 
Évaluation :
5

Rich is a great guy. We had an emergency situation with one of our workers who had been burned out of his apartment by a mentally ill tenant next to him. Ridge went out of his way to find us a 15 foot truck when we were desperate to get our worker and his significant other into a new apartment. Thank you Rich. You savedthe day.

Allan H. 
Évaluation :
5

Rien

JAMESG G. 
Évaluation :
5

Great Customer service. Fast, efficient and reliable.

Norman R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
1

I purchased Safepay to cover damages for the trailer and I was still charged $160 for damages. I pay for Safeway for every rental and I can't believe I was charged. What is the point of Safepay if it doesn't cover damages. The agent is very nice and the location great. I've rented there many times and spent lots of money. I just am not happy to pay for something that should have been covered.

Amir H. 
Évaluation :
3

Accessible Wi-Fi would help.

Matthew W. 
Évaluation :
2

The furniture dolly, which was not needed or used, was only secured with a single zip tie at the bottom. It did not even make it from the U-Haul store to our loading location. Upon arrival it was lying on the floor of the truck (have time stamped photo), was charged $7 for this. Fuel tank was filled to the brim (have fuel receipt), although was charged $16 as the tank was allegedly only 7/8 full. Disappointing, considering this is my closest and most convenient U-Haul location. I am a regular U-Haul customer.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rob V. 
Évaluation :
5

Service was great. It was so handy to pick up the truck right in my hometown.

KATHLEENHARTIGAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
1

This location clearly needs additional staff. Very difficult to communicate with agency owner. When you contact him it always seems he is doing you a great favor as he is being terribly inconvenienced. My hitch could not be installed here so I ended up spending a lot of money elsewhere to get my car ready. If you can, find a different uhaul agency with more means to deliver needed service.,

MANUELSANTIAGO V. 
Évaluation :
5

The gentleman at the Chatham, NY UHAUL was very helpful. The best UHAUL experience I've ever had!

edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDRAYMOND B. 
Évaluation :
5

Very Quick and smooth transaction. Have used Rich's before and will again without reservation.

DAVIDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

I rented a pick up truck. Silverado. I loved the vehicle! It drove so well. The gentleman who runs the facility is super nice. Great experience! Will definitely come back.

Martina M. 
Non les évaluations ont été soumises pour cet établissement.

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