Évaluations des clients Richs Auto Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Richs Auto Service

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Deborah C. le

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Top notch service and impeccable vehicle.

Lauren E. le

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Le client n'a pas laissé de commentaire.

Andrew F. le

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perfect u haul rep . everything in order

Peter M. le

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Le client n'a pas laissé de commentaire.

Sarah L. le

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Le client n'a pas laissé de commentaire.

Randy V. le

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Le client n'a pas laissé de commentaire.

Lorraine S. le

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Placed my order online. This business had not received the order. Not his fault.

JAVED I. le

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Vehicle was very dirty and muddy. The process took much longer than it would would with a actual person. Took half hour, that is too long I had to do everything my self but was still charged $21.60 for after hour service. Which I was not told about earlier. The location was supposed to be open until 12 PM I arrived there before that time but no one was there. I have been using uhaul for many years now. This time was the worse experience. I will not be using uhaul again, instead I will go with a different company.

Daniel S. le

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Le client n'a pas laissé de commentaire.

William M. le

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Someone had parked a car in the area of the trailers so it was difficult to hook on.

John R. le

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Le client n'a pas laissé de commentaire.

DOUGLAS B. le

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The system was down and it took over a half hour to actually get the van and I preregistered the day before. The clerk was very nice though and it wasn’t his fault.

George H. le

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Le client n'a pas laissé de commentaire.

Pedro A. le

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Nice guy very helpful

Richard C. le

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I have a new big uhaul place not 10 mins from me and I had to go over 30 mins away to get the trailer and bring it back to the same place which coast me a half tank or gas at the end

Justin J. le

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The total cost to me seems on the high end. The mileage cost is was kills the whole deal for me. It all seems copacetic, but once you put in the miles its game over. The last time I over estimated mileage and was never reimbursed for it. So overall it's a decent experience, but expensive.

Mandy G. le

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Le client n'a pas laissé de commentaire.

Haissam H. le

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Not many locations are available around here so it you must, this location would serve your need. I find $.99 per mile is excessive, especially that doesn't include fuel. Insurance fro $14 is also excessive. So the advertised rate of $19.95 per day is misleading when you actually end up paying much much more. $19.95 only works if you don't drive the Uhaul truck. MISLEADING!

Bill S. le

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although no phone or internet at the time, Rich did a great job getting me the truck I needed

Clark W. le

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Provide parking for clients

Thomas M. le

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The online checkout was very frustrating. The text I received did not say I had to be in the vehicle to complete the checkout and I had already turned in the keys when I started the checkout process. I was blocked when it required a photo. I had previously taken a photo of the dashboard but the software wouldn’t accept it. I assumed I would then be charged $20 so I called U haul and after about 3 transfers I was able to speak to someone who couldn’t do anything about it but did note my predicament. Very very frustrating! Fix this.

Chuck H. le

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Le client n'a pas laissé de commentaire.

norma H. le

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Be prepared! Do not make the customer wait hours after they booked on line a week ago. Do not give a car hauler with missing bolts so the customer can’t unhook and use ramp to load and unload truck!! We deserve a rebate or credit for our many inconveniences. We have used UHaul in the past without such issues not sure what’s going on with the company these days?

keith C. le

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Le client n'a pas laissé de commentaire.

Deborah C. le

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Le client n'a pas laissé de commentaire.

Terrance R. le

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Le client n'a pas laissé de commentaire.

Terrance R. le

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Le client n'a pas laissé de commentaire.

tom P. le

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Equipment worked well and appeared clean , truck cab smelled of urine .

Frank B. le

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Le client n'a pas laissé de commentaire.

jan O. le

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Excellent experience. Will be using this service again and will encourage others to do so. Sincere thanks

Terrance R. le

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Le client n'a pas laissé de commentaire.

david O. le

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Rich was extremely helpful making sure I had the vehicle during a busy Labor Day weekend.

ALAN S. le

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Le client n'a pas laissé de commentaire.

Thomas G. le

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Le client n'a pas laissé de commentaire.

christian Z. le

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Le client n'a pas laissé de commentaire.

william W. le

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Le client n'a pas laissé de commentaire.

Stephen H. le

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Le client n'a pas laissé de commentaire.

gina Q. le

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The trailer we rented could not be pulled by our car. We appreciate that Uhaul refunded our fees.

Peter F. le

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Le client n'a pas laissé de commentaire.

SEAN F. le

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Easy drop off. Very clean and tidy. All good

Mauro G. le

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My main complaint is with U-Haul, not the agent. My reservation was changed without my being informed. this caused significant stress and a waste of almost 2 hours in time. Also, what was the point in scanning my license and filling out a reservation form only to have to do it all over again at the pick-up point??? Very disrespectful waste of my time. I rent trucks frequently, this is unacceptable. Next time, there may not be a next time as this is a chronic problem when renting from you.

David N. le

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Le client n'a pas laissé de commentaire.

JAMES H. le

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Rich provided excellent service.

Terrance R. le

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Le client n'a pas laissé de commentaire.

kim A. le

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Le client n'a pas laissé de commentaire.

Tom A. le

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Le client n'a pas laissé de commentaire.

Stephen K. le

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Everything went smoothly. I have rented from here before and I have no complaints.

Robert S. le

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Le client n'a pas laissé de commentaire.

daniel Q. le

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great service , good equipment , on time service for the rental and the dealer even had the truck running and cooled off for me how can you get much better than that !!!! will always rent from here THANK YOU !

Guy G. le

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Keep your word as to where I was told I could pick it up. The original pick-up was only a half mile from where I needed to load. I lost at least two hours due to your change. I was told that the dealer didn't have time to go and get the truck.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

KATHLEEN M. le

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Le client n'a pas laissé de commentaire.

paul B. le

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Le client n'a pas laissé de commentaire.

Jon W. le

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Rich is kind of surly and the place is in need of a serious facelift and remodel.

Jaci R. le

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Le client n'a pas laissé de commentaire.

doug W. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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He was wonderful. U-Haul completely ignored his Chatham location and made me use his Hudson location. He was kind enough to call me and arrange for me to use the Chatham location, which is 30 minutes closer to me than Hudson. Vehicle was new/near new and a pleasure to drive. Overall a great experience.

michel A. le

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Le client n'a pas laissé de commentaire.

Janet M. le

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Le client n'a pas laissé de commentaire.

Gina Q. le

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Le client n'a pas laissé de commentaire.

CHRIS H. le

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Le client n'a pas laissé de commentaire.

kaye P. le

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I ripped my shirt getting through this shop on a trailer that was on a rack. Need to have an office not inside the work area

Darcie U. le

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Rich is very helpful and friendly. I will definitely think of him first when I need another Uhaul!

Vito S. le

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Prompt and courteous, was helpful and knowledgeable. Would rent here again.

james S. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

jerry T. le

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Friendly customer service . .

Kristine S. le

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The process would have been much faster if your (UHaul) website worked luckily I received the help I needed from the location.

george H. le

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Great service can't beat it.

Robin D. le

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I would have preferred not to have to travel so far to pick up truck.

David S. le

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Rick helped me out . Our schedule change and he made the changes for me and took good of us.

David S. le

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Le client n'a pas laissé de commentaire.

SCOTT O. le

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The owner was very difficult to work with. It took an hour to grt my paperwork complete. All the while the truck had been running with the heat on full blast for an hour. Other than that, the experince was fine.

dave P. le

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It was all good for me. Service was very courteous and helpful I have no suggestions for improvement.

Mary Anne D. le

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Le client n'a pas laissé de commentaire.

BRIAN L. le

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Online app is a pain to use, to many pictures, took over 20 mins to pick up and drop off. Ramp was broken

Asher G. le

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The location was not open when specified for pick up. This caused a series of considerable delays and issues which I have documented in a email to your customer service.

James S. le

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I will use this service again. Rich was a pleasure to do business with.

Ghent V. le

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Well Rich has stepped up again as he has in previous years and provided us with a vehicle to distribute toys to unfortunate children for the Christmas holiday. He has helped various organizations with his generosity within the community . You can't beat the service he provides for Uhaul along with his mechanical business. Thanks again!!!!!! Ghent V.F.W.

Zak D. le

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Rich is an A plus businessman, keeping promises and getting what I need.

John Z. le

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I dealt with the owner personally, Rich was a very nice man.

amy T. le

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I had no issue at all w Rich’s Auto Service. What did cause me a lot of anxiety and stress was a call from uhaul call center at 7 pm 3 days before my move stating no truck was available despite the fact that I had a confirmed truck via a text message from Rich’s auto. The call center had no idea what they were talking about and they should not intervene w individual business who rent uhauls. The call center issue was horrific. Rich’s auto a pleasure to do business w. Small and local business who takes care of customers.

moira O. le

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Le client n'a pas laissé de commentaire.

george H. le

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Rick was extremely helpful and understanding he was the best example for uhaul. I will only go to Rick for all my future uhaul rentals he is the best uhaul has. George Holzhauer

randy H. le

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Le client n'a pas laissé de commentaire.

Justin J. le

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Le client n'a pas laissé de commentaire.

mike B. le

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Everything went perfect. Rich was very accommodating and informative. I highly recommend renting from this establishment.

Todd B. le

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Le client n'a pas laissé de commentaire.

Susan T. le

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To weeks ago I rented and confirmed my U-Haul to pick up on Green Street in Hudson New York I confirm three times and something told me I needed to confirm one more time the day before my big move. I was then told there was no truck at the location and Hudson that I would have to drive 30 minutes each way and pick up the truck. I wonder what would have happened if I had not confirmed ????everybody knows what a huge organizational process it is for a move in for this initial blunder with zero customer service I was stupefied . I asked the owner of the company if you could please meet me in Hudson with the truck because I was under such a intense timeline of course the answer was no . Once I was picking up my truck it was covered in mud the inside floors had dried mud and I was told I could not leave my vehicle that I had to park at 1000 yards away and walk in the cold back to get the truck . I have used a U-Haul often for both my daughters and myself, but I will say that I will never use it again it is not worth the stress, aggravation and rudeness.

Mary D. le

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Le client n'a pas laissé de commentaire.

Paloma D. le

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Rich, who helped me check out the van, was nice, helpful, and did a great job.

Alfonso R. le

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Le client n'a pas laissé de commentaire.

vicki C. le

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Le client n'a pas laissé de commentaire.

ron A. le

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Le client n'a pas laissé de commentaire.

steven J. le

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I had to wait 80 minutes to pick up truck since the lock box combination was incorrect. I diid miss an imoportatn mtg for that. However, the uhaul representative and Rich from the Uhaul location were excellent, courteous and solved the problem on a a Sunday. Riuch drove out to get me the truck. Very impressed how that was handled.

Bryce B. le

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Le client n'a pas laissé de commentaire.

george H. le

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Great personal service, highly recommend.

John R. le

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Convenient location and friendly service.

Steven D. le

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Mobile check in could be quicker. I had a few times waiting over 5 minutes for an action to be completed.

John R. le

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make sure you have adequate trailers available. Fine renters that don't bring back trailers on time. In this case both myself and the person after me will not have the trailer we were depending on. This is my second poor experience. Your system has no idea where your trailers are. It allows me to reserve a trailer at one location, switches me later to a place an hour away, then cancels my reservation. The dispatch people were very snippy and border line rude. Somehow they felt it was all my fault.