District office did not communicate with Richs auto. After setting up rental with rich district office called me and told me rich did not have trailer available stating I would have to go to leeds ny to pick one up. Was very concerning to me. Rich was great with fixing issuenora G.
Customer Reviews for Richs Auto Service
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chatham, NY 12037
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h pm
- Sam : 8h am à 11h am
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Rich is a great guy. We had an emergency situation with one of our workers who had been burned out of his apartment by a mentally ill tenant next to him. Ridge went out of his way to find us a 15 foot truck when we were desperate to get our worker and his significant other into a new apartment. Thank you Rich. You savedthe day.Allan H.
Great Customer service. Fast, efficient and reliable.Norman R.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Mary R.
I purchased Safepay to cover damages for the trailer and I was still charged 160 $for damages. I pay for Safeway for every rental and I can't believe I was charged. What is the point of Safepay if it doesn't cover damages. The agent is very nice and the location great. I've rented there many times and spent lots of money. I just am not happy to pay for something that should have been covered.Amir H.
Accessible Wi-Fi would help.Matthew W.
The furniture dolly, which was not needed or used, was only secured with a single zip tie at the bottom. It did not even make it from the U-Haul store to our loading location. Upon arrival it was lying on the floor of the truck (have time stamped photo), was charged 7 $for this. Fuel tank was filled to the brim (have fuel receipt), although was charged 16 $as the tank was allegedly only 7/8 full. Disappointing, considering this is my closest and most convenient U-Haul location. I am a regular U-Haul customer.Andrew S.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.rob V.
Service was great. It was so handy to pick up the truck right in my hometown.KATHLEENHARTIGAN L.
Le client n'a pas laissé de commentaire.paula M.
Le client n'a pas laissé de commentaire.pat D.
Le client n'a pas laissé de commentaire.David O.
This location clearly needs additional staff. Very difficult to communicate with agency owner. When you contact him it always seems he is doing you a great favor as he is being terribly inconvenienced. My hitch could not be installed here so I ended up spending a lot of money elsewhere to get my car ready. If you can, find a different uhaul agency with more means to deliver needed service.,MANUELSANTIAGO V.
The gentleman at the Chatham, NY UHAUL was very helpful. The best UHAUL experience I've ever had!edward A.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.RICHARDRAYMOND B.
Very Quick and smooth transaction. Have used Rich's before and will again without reservation.DAVIDA S.
Le client n'a pas laissé de commentaire.Douglas L.
Le client n'a pas laissé de commentaire.Alan Scott M.
Le client n'a pas laissé de commentaire.mike K.
Le client n'a pas laissé de commentaire.Charles C.
I rented a pick up truck. Silverado. I loved the vehicle! It drove so well. The gentleman who runs the facility is super nice. Great experience! Will definitely come back.Martina M.
Le client n'a pas laissé de commentaire.ruth L.
Le client n'a pas laissé de commentaire.RALPH M.
Ask for alternate contact info and any other info ahead of time to speed up pick up process. It took way too long.Jacquelyn B.
Don't charge for extra mileage if you make a customer drive an hour to pick up a truck that was reserved for a local pick up that was just 5 minutes away. I will never use U-Haul againAlejandro M.
I so appreciated the assistance and service! Thank you!!!Jessica B.
Le client n'a pas laissé de commentaire.Kim R.
Le client n'a pas laissé de commentaire.WENDYMARIE D.
Le client n'a pas laissé de commentaire.David S.
DO NOT USE ONLINE RENTAL !!!!!! It was a COMPLETE PAIN IN THE ASS!!!! call locations directly and reserve trucks do NOT use online ...it sucks!!!! I was on phone 4 times with customer service. You need 2 different phone numbers, someone to verify you, etc. It took over 2 hours before I could get keys to truck. Ridiculous!!!!!!!!!Lester R.
Le client n'a pas laissé de commentaire.nathan A.
Rich was great, he got us what we needed at the ladt minute and saved the day!!!Jaci R.
Rich lamphere is outstanding for maintaining vehicles and making the rental process simple and seem less.STEPHENF L.
Le client n'a pas laissé de commentaire.ALIIBRAHIM A.
The website check in was frustrating and awkward. That process needs improvementKevin S.
Le client n'a pas laissé de commentaire.ADONIOS B.
Le client n'a pas laissé de commentaire.MARTIN K.
Le client n'a pas laissé de commentaire.Jeffry W.
The location was fine and the equipment was as desired. The rest of the U-Haul experience was a complete fiasco and I would strongly recommend others moving use alternative services.Robert D.
Le client n'a pas laissé de commentaire.DANIELB R.
Le client n'a pas laissé de commentaire.Bryant F.
Le client n'a pas laissé de commentaire.Janet M.
I always have a good experience here and with Rich.ERICJ D.
Le client n'a pas laissé de commentaire.DEANJOSEPH H.
There was an oily substance all of the floor of the cargo area of the truck. Also, the AC vents in the cab didn't work. I do want to commend the owner of the Chatham rental facility for calling me in advance to provide further instructions â€" he is a very thoughtful and helpful person.DARIN EDWARD J.
Le client n'a pas laissé de commentaire.Wilma F.
Le client n'a pas laissé de commentaire.BONNIE O.
Le client n'a pas laissé de commentaire.karen R.
Le client n'a pas laissé de commentaire.SALLY N.
Easy and pleasant transactionAlbert B.
Check tire pressures and safety chain connections between customers. One tire on the car trailer I rented was low on air pressure, and a previous customer had tangled up the safety chains in an unsafe manner. I noticed both items and fixed them without issue, but other customers might not...Steven G.
Nothing but people were courteous informative and helpful I would always use them againhoward G.
Le client n'a pas laissé de commentaire.Sean P.
Nothing to improve the owner was intelligent kind and courteoushoward G.
We had a misunderstanding at check in late at night, uhaul was closed and the site indicated we were charged a 2 day rental. As soon as Rich the owner received word this morning he called immediately and assured we were only charged the 1 day. We appreciate that immediate follow up thank you Rich !MIREILLE C.
I will start by saying Richie did a great job. I attempted to pick up my 15' truck with a self-pickup. The system could not find my location, despite repeatedly turning the location services on, and restarting my phone. I attempted to do that both on safari and by downloading chrome. Still nothing. Then I downloaded the U-Haul app. Didn't work. Then I called the help desk and was told to wait 10-15 minutes. After 20 minutes went by and I still haven't spoken to someone, I tried to use the live chat, which also didn't work. Fortunately, by the time all this had transpired, an entire hour had passed, which meant my pick up had â€œexpiredâ€, such that after all that fun I trying to pick up a truck, Richie was able to check me in himself rather than trying to go through all this myself. Richie did a good job. Your website is one of the worst I've experienced in a long time.Eric M.
The only good thing about this experience was the OWNER at the location. UHAUL can suck it!chad D.
Nice friendly and your agent was very professionalSteve S.
Great experience all around.Mindy G.
How about you bill the rental at the actual rates posted online.ROBERTR P.
The return went very easy. It was a very good experience over all!Edward K.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Travis P.
The local contact and office was excellent. He was helpful and even contacted me ahead of time. The issue I had was with the entire system. I booked my reservation online and the local office contacted me a few days before the rental date to let me know that there wouldn't be a truck available even though I had a confirmed reservation. There was a shortage of trucks not accurately reported in the system. I had to change the moving day last minute which meant taking off from work and also not being able to use the two movers I reserved through the U-Haul system.Gary K.
We asked for assistance and for a specific safety measure that was referenced in the Uhaul trailer attachment video to help secure the tow, however were told they didn't know what we were taking about. This caused lots of issues when trying to return the tow and having great difficulty getting the chains released. Customer service was not helpful at the location. Also had a random after hour service fee added to our bill with no explanation. We did not use any after hour services.MELISSAA H.
Le client n'a pas laissé de commentaire.DAVID S.
I had a pleasant experience all through the process. I can't see any fault in the rental system.PHILIPW H.
Le client n'a pas laissé de commentaire.ALISSAG B.
Le client n'a pas laissé de commentaire.luther M.
Rich is very knowledgeable and personable. He is a great asset to U-Haul.alice T.
Le client n'a pas laissé de commentaire.Bryan C.
Le client n'a pas laissé de commentaire.karen R.
Le client n'a pas laissé de commentaire.Nicholas H.
No on-site parking available. Van exterior was dirty/muddy and had heavy cigarette odor.JEFFREYD O.
Keep doing the same, very professional and friendly.ROBERTR G.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Daniel K.
The 24/7 software ran EXTREMELY slow. Also, it took several trips into the service bay before the attendant told us to turn off the cell phone then reboot and try the process again. NOT mentioned in your literature. This return took almost 1 HOUR! A similar problem occured with a previous rental at another U-Haul location. Used U-Haul for convenience? Will travel a little farther for my next rental with a different company.Courtney M.
Le client n'a pas laissé de commentaire.KATHLEEN M.
Le client n'a pas laissé de commentaire.Pablo D.
Rich always takes care of my needs quick and simple. Friendly service.ZACHARYJ D.
worked out good,good serviceDAVIDWARREN C.
3rd time I have rented from Rich and a great experience every timesusan B.
Everything was great. Very easy rental. Thank you!LIZF R.
I would have appreciated it if the owner of the shop had worn a mask in these Covid times. Other than that, the experience was excellent.richard D.
Rich the owner is very kind and courteous and this is and has always been my preferred uhaul station for all my moving needs. This is the first place I recommend when my friends are looking to move things.JASONN C.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.OLIVERC S.
Mr lanphear was very nice and made renting the van so easy.Glenn B.
Richie was there when said he would be. Great to start at 7:30 AM when everybody is sleeping. He provided good information regarding how to load my Corvette. I'd use this place again.claude J.
Your online drop off system sucks. Wouldn't accept my location from iphone and no way to manually input it. Without that, no way to complete the drop off process. Put on hold at your 800 service number for 10+ minutes then told â€œthere is a problem, call back laterâ€ and call ended. Never got to speak to a real person. Had to just drop key in return box and hope for the best. Terrible customer service from UHaul.BRUCEE W.
Le client n'a pas laissé de commentaire.JAMESMAYANS T.
More info on restrictions when you use the on line sign in. I was late arriving and was locked out. Terrible system!Clifford G.
Le client n'a pas laissé de commentaire.Thomas R.
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