Évaluations des clients Rightspace Storage Sunset

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rightspace Storage Sunset

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THOMAS C. le

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Le client n'a pas laissé de commentaire.

Faryn D. le

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There was no one in the office and was told it would be 20 minutes. I said that was fine I'll wait since i was dropped off there. I was told rudely to just do it online instead. I requested a dolly and PAID for it yet there was none in the uhaul. Every time I call the location to get my money back for the dolly no one answers. I've rented from uhaul many times and I have never an issue until this dealer. I will not return to this location again .

CHERYL M. le

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Truck was dirty and staff at location was extremely rude and nasty. I got double charged! I will not rent with UHaul ever again!

Brock S. le

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Le client n'a pas laissé de commentaire.

john S. le

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Please Note: Non-Existent Customer Waiting Area.......... Initial Check In Was Unremarkable & "Normal"...... Upon Successful Return Of Equipment , Rep."Krystal" Refused To Return A Copy Of My D.L.& Indicated It Was Being Sent "To File"& If I Wanted To Dispute I Had To Call UHaul Direct!! This Is Identity Theft In The Making! She Was Adamant & Abusive Refused To Return Copy!! Only After I Asked Her To Call A Supervisor Did She Change Her Defiant Tune...STILL REFUSED RETURN..........Like It Was An Affront To Her Ego.......... I Did Witness Her Shred The Document. Thanks For That! Personally I Will Never Go Here Again & I Have In The Past...... Appreciate Your Time! John Stelter

Gary J. le

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Customer service, cleanliness, quality, all superb!

Janic H. le

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Le client n'a pas laissé de commentaire.

Anthony P. le

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Le client n'a pas laissé de commentaire.

Danielle B. le

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Le client n'a pas laissé de commentaire.

Edgar H. le

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The young lady at the counter was amazing to work with. She was friendly and professional. I have worked with her on separate occasions with storage and rental. Great Customer service every time!!

Willie J. le

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On a very hectic moving day, we waited almost 30 minutes for the counter person to arrive to check us in for a scheduled a pick-up at 10am. When they finally did arrive she never even apologized for being late! Very unprofessional. We've used U-Haul for years and this has never happened before, but we won't use this location again.

Mark W. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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The drivers side door seal did not seal and made for a rather chilly and noisy night drive thrpugh the desert.

Terri A. le

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Very nice and helpful management.

Glenn H. le

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Drove the truck around 20 miles it took $26.00 of gas to refill to the amount shown on the contract. That is a rip off over a dollar a mile for gas. Someone isn’t doing something right.

Paul K. le

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I did all of my registration for the truck online. When I arrived at the location they seemed surprised that I was renting the truck. It felt like I had to go through the registration process again. I was asked if I was going to buy the insurance which I had previously signed up for. The truck worked fine. However, when I opened the back of the truck I noticed that it was not swept out. There were pine needles everywhere. I found a DVD player remote. An appliance dolly was in the back of the truck unstrapped. I called the facility to make sure that I would not be charged for the rental of the dolly and they admitted that they forgot to look in the back of the truck. When I returned the truck they asked how everything worked. I said I that I was a bit upset that there is a sign that says I will be charged $25 dollars if I don't sweep out the truck, posted in the back of the Uhaul but It wasn't swept when I received it. I was told, "I don't know what to tell you. The truck came in last night and we didn't have time to clean it out this morning." I picked up the truck at 10 am. They opened at 9 am. I was then told that I could wait around a while for a receipt of they would just email me. It wasn't a very friendly experience. I didn't feel like my complaint mattered very much. I wished them a nice day and left. The associates could be more friendly. The trucks could be rented out at the standard they wish to be returned. The back of the truck could be opened and inspected before renting it out to others.

karin R. le

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Higher management at uhaul needs to call me ASAP!!!!

Yunsoo P. le

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Everything was perfect. Thank you. One thing I wanna say is the truck need wheel alignment.

Jack S. le

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The girls working the counter seemed kinda clueless and it took nearly 30 minutes to get my truck. Also there was a problem with my truck. It seems that the gasket near my feet was broke and the whole 300 mile trip I had extremely hot air blowing against my feet and legs the whole trip.

Margie M. le

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The blankets I ordered were not in the truck. Initially, no one was there to provide the blankets, but thankfully someone ended up coming. However, due to this delay, it took about 45 minutes to pick up the truck and I almost missed my movers.

alan B. le

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Le client n'a pas laissé de commentaire.

Marguerite L. le

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The 800 number could not complete reservation with the location. Due to inexperienced Phone rep.It took 45 mins to get our rental ...Also, I turned truck in with line above F for full and I was overcharged $9.95 for refull..I only drove 32miles from 9120 to 9152 mi odometer.. Contract #91013237

Barbara G. le

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I walked in to a location to reserve 5 days ahead for that location (Horizon). Was told the Sunday before, Horizon location would have the truck. However, the morning of the rental, we received a call and the truck was 5 miles further from the location we were renting from. When I got to the new location, the girl at the desk first said that they did not have a truck available. When I told her someone called that morning and told us the new location and asked if she could go on line and check or make a call, she asked for my phone number, I gave it and only then she said she had a truck. When I asked if it was in the system before, she simply said, "it was under your phone number and you gave me your name, not your number". I would have thought she would ask for what information she would need or take the extra step to look without acting like I was putting her out asking her to check further after I was inconvenienced. Not the best customer service in this location.

William M. le

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Le client n'a pas laissé de commentaire.

Alma B. le

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Fast and easy return excellent costumer service!

Christopher P. le

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The lady they was a complete ass. And very very mean.

MIKE A. le

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Le client n'a pas laissé de commentaire.

Gina M. le

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I got in the truck, drove 1 block and the gas light came on. I called because my paperwork said 1/4 tank. I barely made it to a gas station. There wasn’t anything on my paperwork indicating the approximate MPG so I had to put $20 of gas to be safe. We only went approximately 20 miles so this U-HAUL location gained nearly 1/4 tank of gas from me. I called immediately after noticing the gas indicator and the girl said that was the truck someone siphoned the gas out of. She never offered another truck. I think they have nerve charging me the mileage when they gained gas. Most rental places give you a full tank and you return a full tank. It’s ridiculous to think people can guess how much gas they will use. The fact that no one cares to maintain their trucks means I won’t be using U-Haul again!

Justin B. le

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My only complaint is that the fuel was at 1/8 tank when I got it.

Eric M. le

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The staff at this location were very friendly and very easy to work with. They made the Rental process flow very smoothly and effortlessly. I appreciated their attitude completely. They could not have been any more helpful than they were.

DOUG O. le

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This was my worst experience. dirty truck, smelled in cab. took forever to rent. website was not working. rude employee.

Karin R. le

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truck ran like shit...all over the road. Never seemed like it was maintained nor cleaned. They never came out to go over the truck on pickup or drop off POOR>>>>POOR

Susan O. le

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Le client n'a pas laissé de commentaire.