Customer Reviews for Rim Country Self Storage
(Concessionnaire U-Haul dans le voisinage)

1143 évaluations

208 N Tonto St   Payson, AZ 85541
(Hwy 87 & 260)

(928) 468-7205

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(928) 468-7205

208 N Tonto St
Payson, AZ 85541
(Hwy 87 & 260)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The service person was very helpful and accommodating.

Richard M. 
Évaluation :
3

Tire pressure light went on at pick up for rear drivers side tire. Had to go to multiple gas stations to find one with working air machine and wasted over an hour. Tire pressure was at 38 psi and should have been 80 psi. Not safe.

Bill A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
5

Nothing! Great service during a very busy and difficult time! Merci.

Julie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna S. 
Évaluation :
5

Great service 👍🏻

David D. 
Évaluation :
5

I dropped off after hours

HAROLD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Having to wait outside because of rhe COVID nonsense!

Morgan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave B. 
Évaluation :
1

I got a flat had to get up ar three in the morning to deadhead back 140 miles to get the trailer back to you so I didn't get charged a fee. It was insane I'm completely UNHAPPY. I WATCHED TGE MAN GICE FREE RENTAL TO SOMEONE ELSE THAT WAITED AN HOUR. I WAITED TWO AND THEN IT COST ME MORE FOR FUEL AND I HAD ONLY 2 HOURS SLEEP. THEN THEY NEVER CALLED ME BACK TO UNHOOK THE TRAILER BECAUSE I COULDN'T. I HAVE NEVER BEEN SO STRESSED OUT.

ANDREA B. 
Évaluation :
5

Excellent service- As Usual!

Kathleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

Keep on keeping on...

Vincent H. 
Évaluation :
5

No improvement needed, Cindy was great.

Randal N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

I never do these surveys, however, in this case, I wanted to express my thoughts to the wonderful woman that hooked up my 2014 Jeep Wrangler. I'm looking at the contract and her name is Cindy Valero in the Payson AZ location. When I arrived to pick up a trailer for the day, she greeted me in a very up-beat attitude and very professional. She showed me the trailers available and was very proficient in writing up the contract and hooking up the trailer. I was surprised how she muscled the trailer to my Jeep and hooked it up perfectly. I could go on and on! Anyway, thank you for hiring wonderful employees that love their jobs and take pride in everything they do at the U-Haul store! Thank you again! Robert Reilly 928-240-2400

Rob R. 
Évaluation :
4

The truck worked fine and the movers did a great job

Trenton O. 
Évaluation :
5

Staff was very helpful and well presented.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill C. 
Évaluation :
4

I needed 3 dozen blankets for a move from Tuesday to Saturday morning. They are not open on weekends so that I could return them Saturday morning. Therefore I was charged an extra two days about 70 $. Sad.

Gordon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harley L. 
Évaluation :
5

Rien

Steven F. 
Évaluation :
3

Truck was really used

JAMES H. 
Évaluation :
5

Very pleasant experience. The truck was clean and worked well. No mechanical problems. The Associates were friendly and efficient, and practiced COVID protocols. I will recommend this location to family and friends.

Aroon M. 
Évaluation :
5

The UHaul team at this location is exemplary! Easy reservation & even hooked up trailer for me. Will do biz here again! Many thx for the great help & service!

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Everything went extremely well. Not sure I have any suggestions for improvement.

Dean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
5

Mark and Cindy do an excellent job in taking care of PAYSON.

Gina B. 
Évaluation :
5

I was please with the service I received.

Marlena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
2

The person working there was terrible . He had a bad attitude and shouldn't be working with the public . I'll never go back there and never recommend this place to anyone else. There's too many options in Payson to be treated like you will be here.

Michael J. 
Évaluation :
4

Your overall reservation system needs improvement. After reserving a truck online, I received an email stating someone would confirm my reservation during the next 36 hrs. No one ever called. When I called the local dealer, they didn't even have my reservation. Eventually, someone on the customer service line said - we don't confirm truck until 24-48 hrs out since we won't know if a truck is really available. She did say I should be fine since another u-haul location 10-15 minutes away has trucks. Really - it's amazing u-haul is still around with that kind of service. Mark at the Tonto location was a huge improvement over talking to anyone at the 800 customer service line. U-haul is lucky to have him.

Thomas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BODIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
3

U haul offers 1 month free storage on 1 way rental. This was not available, because there was no storage available. Thanks for the great customer service.

PHILIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN Z. 
Évaluation :
5

Nothing - all good.

Ron A. 
Évaluation :
2

I had no blankets I had ordered. It may not have been the fault of the person there other than not making sure all items were in place before I picked up the UHaul. I had to run around looking for blanket covers myself which was not what I contracted for.

Jolin B. 
Évaluation :
4

The online checkout was annoying as I was already driving and got mostly out of cell phone range. Gave up on calling the 800 Go Uhaul number as no one answered in a timely manner.

Leslie F J. 
Évaluation :
5

I had no problems with the truck and the people were very nice at both pick up and drop off. The trucks need cruise control and are not as nice as the Peneske truck. The online site was terrible. Hard to use, doubles the rent of the trailer once I added insurance so had to go back to rental and let them redo it as it would not let me cancel. It just made a second reservation.

Brenda D. 
Évaluation :
1

We had a feeling that it would be a tough move, right from the start. When we got into the truck, the gas gauge read 5/8 of a tank, but the paperwork and the clerk said it was 3/4 of a tank. Instead of changing the paperwork, the clerk just wrote on our copy, and with gas prices what they are today, it was not a good start. The truck was filthy, and when we got home, the pads were dirty and smelled. The truck had over 124 000 miles on it, and during too many stretches, it stayed in overdrive too long. The engine also had a whine and we could hear metal grinding from time to time, that made the 1000 mile trip painful, and we could only hope we would make it to our new home. We also hit some rain on our journey, and some water got into the truck and damaged some items. For the next customer, give them a newer truck, and clean pads, especially if the trip is over 15 hours.

Sherman P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth G. 
Évaluation :
5

Brandon, went above and beyond to make sure my return experience was smooth.....

James T. 
Évaluation :
5

Was a great experience, Mark and his assistant got me in and out very quickly and when I dropped off the trailer I never even had to exit my vehicle. GREAT SERVICE!!

BRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

Had no problem with the drop off.

toni S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
3

Not much to say really. The whole experience was a nightmare.

Sean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Awful experience! I was overcharged and I am very upset! Very unorganized as well. The drop off location is awful and nothing like the others. Typically you take pictures of all to show it was maintained, cleaned out, odometer is true and gas correct, etc. I put a little over on gas of when I received it, I swept out the WHOLE truck and made sure very clean, and I even put some boxes in to donate (as states you can). I was charged a 25 $cleaning fee after all of this an additional 14 $for the insurance thing that I had already paid the day prior. I had it few extra hours and understood the extra day...the rest is absolutely absurd and I will NEVER use U-HAUL again now, I will stick with Budget. I am so disappointed with all and hope it gets corrected.

Ashley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

The rubber strips are coming off of the inside wood strips. The door is very heavy and difficult to close all of the way. When being pulled up can get away from you. Once it went above the top rim and it was soooo hard to bring it back down. I almost had to call the emergency number but it was 3:00 in the morning. I continued to experiment with it to prevent that from happening again and found the lock has to be clamped in the open position to prevent it from getting stuck. Learn something new every day.

Kathleen R. 
Évaluation :
5

keep up the great job. Excellent staff. Clean equipment and great customer service

jeffrey K. 
Évaluation :
3

The truck needs to be serviced. Hard to drive when engine in slow to react. Hard to climb in and out of.

DEBORAH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis B. 
Évaluation :
4

Quit letting this Covid crap control the way you work with the public. Remove the plastic shields and let people be people.

Randy M. 
Évaluation :
5

Clearly explained all details and professional.

Henry T. 
Évaluation :
3

Equipment was fine but the gentleman who handled the transaction was awful. He made motions of being frustrated, not eager to help, poor customer service, didn't explain ANYTHING about the equipment, his answers were short and snippy, never did find the USB port to charge our phones. He seemed miserable. Will not recommend this location.

Loreen S. 
Évaluation :
5

Excellent customer service when returning rental truck! Thank you u-haul for having great people in your team! I am extremely satisfied.

Ali G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunny K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zsolt A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger H. 
Évaluation :
5

I did not get the lady's name who helped me, but she was very friendly and pleasant to work with. An excellent representative of U-Haul.

Randy P. 
Évaluation :
3

I was charged for Items I did not get in my van. I was over charged for an extra time for the same rental. When you call, the phone is always either busy or no one answers.

Deborah M. 
Évaluation :
5

Cindy was incredible.

DENNIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry E. 
Évaluation :
5

All staff members were friendly and knowledgeable. Thank you Rim Country Storage!!!

Suzy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bertha A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
5

Customer service was excellent!

James L. 
Évaluation :
4

Tyler did a great job in making my rental happen. He overcame challenges with my reservation and stayed with it until we finished. Merci.

randy H. 
Évaluation :
5

S.O.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry E. 
Évaluation :
1

Mark the manager was extremely rude upon pickup. We were a few hours late to pick up our rental due to the Bush fire we were detoured many different ways. Under pressure, with livestock and already exhausted. In more than one way this man was not professional at all. I also called corporate and made a complaint. It was that bad. Under difficult times for everyone should be working together, not against.

Candace C. 
Évaluation :
5

I would like to give a shout out to Cindy, the manager there. Very sweet, very customer orientated, and very professional. I would definitely use this location again.

MARK Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Mark was very efficient and personable thus making the transaction quick and painless.

BRIAN S. 
Non reviews have been submitted for this location.

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