Customer Reviews for Rincon Market and Fuel
(U-Haul Neighborhood Dealer)

398 évaluations

295 S Columbia Ave   Rincon, GA 31326

(912) 826-0106

Heures d’ouverture

  • Mon-Sun: 7 am–9 pm

Services dans cet établissement :

Pour nous contacter

(912) 826-0106

295 S Columbia Ave
Rincon, GA 31326

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 7 am–9 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Not ready to my order (furniture pads,etc)

Pilhee H 
Évaluation :
1

This is my second and last time ever utilizing this this U-Haul location. The attendant is unhelpful, has a bad attitude, is unprofessional, unconcerned as to whether he rents you equipment, acts like the customer is a bother, does nothing to help with the rental process. I will drive out of my way to utilize U-Haul before I go to this location again. If this the way all locations are ran, I will make it a point to never recommend nor utilize U-Hauls services again. I should actually receive at a minimum a partial refund for the hassle associated with this transaction and location provided there is any concern by U-Haul as to how U-Haul is represented by this location.

Micheal R 
Évaluation :
1

When we arrived to pick up our U-Haul, we were told the size we rented was not available. I happen to see that a truck a little bit larger had just been returned and asked if we could rent that. Originally, he replied that we couldn't because the truck needed to be serviced, something to do with the shocks. He asked us to step aside and left to see if there were any other trucks on the lot that were available. He came back a many, many minutes later with the keys to the same truck that he originally indicated needed serviced and handed them to us. I asked him if we needed to wait for them to service the truck, he said no that everything was fine. We then proceeded to the truck where we noticed that the rim had been damaged. We never received our verification link and we were in a hurry so we proceeded to drive the truck off the lot. Our fault there. We should have taken a picture of the damage, but we assumed since the attendant told us, everything was fine with the truck, they were already aware. apparently that was not the case. Garner North Carolina U-Haul knew that they gave us a damaged truck and stuck us with those damages. When we get to the drop off location in Rincon, attendant was extremely unprofessional and RUDE. The odometer was set to display mileage in km. He didn't understand or just wasn't willing to convert km to miles and tried to tell me I was over 30k miles over the allotted amount. Common sense should have told him that is impossible for a three day rental. When my husband and I went back out to the truck and tried to change the reading settings to miles we could not, so we went online and looked up the conversion. When we attempted to re enter the establishment the attendant had locked the door and placed a "be right back sign" in the window??? How rude was that when we hadn't even completed the transaction. We waited around for a few minutes and when he didn't return, we just left the key in the dropbox. I called the Garner pick up location to advise them of the situation and advise them I had left my key on the Dropbox as I was not able to re-enter the establishment to complete my transaction. The service rep asks me " and what do you want me to do about it" before transferring me over to their customer service line. Again Rude!!! Customer service places a call to the regional manager, and told me to just leave the keys. The regional manager would be around in the morning to convert the odometer reading and complete the transaction. All around bad experience I will never rent from them again and I don't recommend anyone else to do business with this shady establishment. They knew they gave us a damaged vehicle. Our fault for being in a hurry and assuming they knew of the rim damage since they mentioned the truck having to be serviced. As long as the had us waiting we again assumed they were doing their due diligence in looking over the vehicle to determine if it was in good enough condition to drive. Thus coming back and telling us we were good to rent the vehicle. But final decision has been communicated that either I be charged with the damage or be charged with endangering the lives of others for driving a vehicle with a faulty rim. Way to pass off the accountability of renting out a faulty vehicle.

Marti G 
Évaluation :
2

Gentleman running the gas station asked me to back up trailer and then move U-Haul, did not offer any assistance in guiding or backing up of U-Haul. Really got paid by you guys to do absolutely nothing not be of help.

Joshua Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredy G 
Évaluation :
4

The truck did great but the bumps of I-16 caused the passenger side sun visor to shake loose. It had been held together by an additional screw. I shared that information when I dropped it off.

Tom S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O 
Évaluation :
2

Don't use this location. The truck had an oil light on and I was told the only arrangement they can give is to cancel my reservation and I could go on the website and look for another truck at another location. I was concerned about the oil light and asked what happens if I break down then call Roadside assistance. Then the return of the truck was a different person and his responses take a picture of the mileage and gas level. He never checked the truck himself. When I got the truck it had a quarter of tank, I brought it back with just more than a quarter of a tank. The vendor tried to tell me I had to put gas in it. Mind you the location I rented this from on website is a GAS STATION. Not to mention the truck was the most ragged out junk truck in the fleet with over 160k miles on it. Uhaul and it's vendors have really went downhill. Absolutely worst experience I've ever had with Uhaul. Do any seem like their vendors care about their equipment anymore. If I ever have to move again I'll be seeking other vendors like Penske or Enterprise. Uhaul has been very disappointing. Before people judge and make comments like I never should have accepted the truck, when you are on a deadline and getting another truck is almost impossible, you take the truck. Trust me though it won't happen again with this company!!!

Yujean F 
Évaluation :
2

Didn't check in my return till nearly 24 hours later after I contacted uhaul to see if they showed it returned after receiving no email saying it had been returned. Couldn't be bothered to do the return when I was there.

Erik H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaneria V 
Évaluation :
5

Service the trucks more often.

Marcella J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H 
Évaluation :
1

the attendant was extremely rude and not helpful!!!

LYLE P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie H 
Évaluation :
2

This was one of the worst experiences I have had with U-Haul from beginning to end. The person at the location did not help us with the trailer. She only came out of the store once and that was to take photos. I had to get the are manager to come and ensure the equipment was connected correctly. He arrived earlier than we discussed and still wasn't able to ensure my vehicle was properly loaded.

Cecily A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stan W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mieczyslaw G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cory B 
Évaluation :
4

Nice and Patient

linda j 
Évaluation :
3

Called to update return location 11/07, received a text updating return location to Rincon GA. App/system wasn't updated and personnel was unable to help, very unclear English, and overall unhelpful. All around horrible experience with uhaul. Moving forward I will not be using these services again.

Kristen B 
Évaluation :
5

Quick in and out.

ROGER O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yliana C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamark Y 
Évaluation :
4

No walking inspection on return and no written receipt when returned. Text receipt at later time not to my liking. Anything could have happened after I left and that made me uncomfortable.

blanch g 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer H 
Évaluation :
3

Give them they receipt when they return the truck etc. I was told that my receipt will be sent to me in 15min. I returned the truck about 1:15 and it's 11:58 now and I still don't have a receipt. Where is my receipt?

Edna B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammie B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicole S 
Évaluation :
1

I dropped off the truck after hours and when I filled up, topped off with gas, the receipt wouldn't print. I came back same day during business hours to retrieve my receipt I needed for reimbursement for the move. I specified my situation and the clerk/owner could not comprehend my exact words. He very understood what I meant. I needed the receipt from a certain time and day. He eventually gave over what I needed. I mentioned my uhaul move and he didn't respond to that. I came back to get my receipt so I wouldn't be charged extra days. He opened the lid to the after hours drop box, (mind you, this should have been emptied at opening of business so that not to overcharge someone), gave me the key to check fuel and mileage and to take a picture of it as show proof in which I complied. I eventually received my receipt. Overall, highly dissatisfied at the quality of customer care and service to servicemembers who are obligated to make physical moves.

Quichau P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Untrevas W 
Évaluation :
1

He was rude

Cynthia G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jimmy M 
Évaluation :
2

Truck was not maintained, breaks were having issued, and found excessive broken glass in the back when opened.

Samantha B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joyce A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie H 
Évaluation :
5

Very friendly and helpful.

Elaine N 
Évaluation :
5

Very good

Jose R 
Évaluation :
5

Very easy to work with this location. Fast and friendly and convenient to my location. Look forward to doing business again with them.

Joe S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daren F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mark c 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akiya G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edgar M 
Évaluation :
3

It was a tad confusing as there were uhaul trucks at a convenient store. I wasnt sure where to drop keys off until i had to run in and ask the guy at the desk. Other than that everything went smooth in turning in the truck.

cindy s 
Évaluation :
5

Great job. Thank you!

Roger O 
Évaluation :
1

I called Uhaul to make my request. The uhaul rep. was very helpful and kind. However, the location in Rincon charged an extra 219 for "wrongful dropoff". We rented a trailer to haul a beetle bug on, time was 6hrs. We returned it to the same location as pickup 3hrs early and was told I would receive an email receipt. I did not receive one with in 24hrs so I emailed uhaul and they sent one which showed the extra amt charged. I called the uhaul company, I should get reimbursed in 3-5 business days. I also confirmed with the company that it was the the Rincon Market and Fuel that charged this wrongful dropoff location. She said they "may have pushed the wrong button". I wouldn't use this business again, can't trust them.

donna t 
Évaluation :
3

Had to clean the uhaul out it was full of sand and dirt blew it out with a leaf blower. After returning the uhaul I still have not received a receipt yet and its been more than 24 hours since it was returned. I originally intended to rent for two days but got thru with it early and returned it early I had selected no insurance and had been told it was gonna cost  59 a day but I was told that I was being charged $79 while using it less than 25 miles. I asked for a paper receipt and was told the don't give one only an email which I haven't gotten one yet. Why no printed receipt pretty troublesome.

clayton b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben B 
Évaluation :
3

Did not have the smaller size truck that I requested, had to use the 26 ft which was entirely too big

Michelle S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamar J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alfred j 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Israel B 
Évaluation :
3

Make drop off locations more safe and make the app more user friendly to use while moving.

Shelby E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy W 
Évaluation :
4

Nothing. Great service!

Jewel H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dan p 
Évaluation :
2

We arrived during opening hours with a truck and trailer. It was a gas station, and the attendant insisted I park the trailer in one spot , detach it and move the truck to another. This meant 20 min of maneuvering in the day in a muddy and very wet parking lot. He couldn't help the weather and was probably following orders from the owner, but the experience was not what we needed after a long day unpacking.

NIGEL W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leland H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M 
Évaluation :
5

Very quality and convent . Great customer service

Shronda B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donnell L 
Évaluation :
5

Everything was good

Diane W 
Évaluation :
5

Excellent customer service and very smooth and easy rental.

Joe S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

David D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN W 
Évaluation :
4

It all went as planned. That's all you can ask for when moving.

Stephen C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crawford Q 
Évaluation :
2

No key drop box available. Location didn't seem to have an area to rent moving supplies.

Alyssa J 
Évaluation :
5

Personal behind the counter were very helpful.

JAMES D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B 
Évaluation :
5

Everything was excellent

KEMBLE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE H 
Évaluation :
1

The guy that works there was very rude and racist. He had me move the truck and auto transporter 3 times. Other people that were busy doing a pick-up also told him not to be so rude.

Allan B 
Évaluation :
2

Pick up location was considerably further away from the one l requested in the reservation l made a week in advance of my trip. One front tie down strap was severed and Uhaul rep offered no solution. Resulted in me purchasing a ratched strap and attaching it to the front tire webbing myself. There were other drop off locations nearer to my destination than the one l was given and the one l was given was closed when l arrived though the posted hours stated that it should be open. Resulted in delays as l had to contact Uhaul online and was ultimately told after several attempts to drop off the trailer anyway at this remote country town location and to take a picture of it which l ultimately did. This all resulted in a two hour delay at drop off causing me to change my plans for my visit with relatives after a long seven hour trip. Trailer itself worked well during the trip after l tweeked the tie down strap. The pick up and drop off however were totally unsatisfactory.

Harry Z 
Évaluation :
1

This was the worse experience I have every had dealing with Uhaul.

Tamara C 
Évaluation :
1

Was never provided a receipt. Feel Like I was charged more than I should have been for the 4 hours and maybe 10 miles the UHaul was used but can't seem to get a receipt to show what the breakdown was for the total charged to my card.

Jenefer C 
Évaluation :
3

Na

Jimmie F 
Évaluation :
1

Charged for fuel even though it was dropped off with same amount it was picked up with

Karen B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL H 
Évaluation :
5

Good drop off location. Walking distance from my home. Professional U Haul vendors.

joe p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom m 
Évaluation :
3

The 15' truck that was scheduled was not available upon arrival for mobil pick up. Had to go inside, clerk processed a 20' to rectify situation.

Amanda Z 
Évaluation :
1

The over the phone customer service agent was far more helpful then the phisical location. My over all experence at the phisical location was very poor. The (over the phone agent) was very helpfull.

jonathan k 
Non les évaluations ont été soumises pour cet établissement.

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