Pick up location was considerably further away from the one l requested in the reservation l made a week in advance of my trip. One front tie down strap was severed and Uhaul rep offered no solution. Resulted in me purchasing a ratched strap and attaching it to the front tire webbing myself. There were other drop off locations nearer to my destination than the one l was given and the one l was given was closed when l arrived though the posted hours stated that it should be open. Resulted in delays as l had to contact Uhaul online and was ultimately told after several attempts to drop off the trailer anyway at this remote country town location and to take a picture of it which l ultimately did. This all resulted in a two hour delay at drop off causing me to change my plans for my visit with relatives after a long seven hour trip. Trailer itself worked well during the trip after l tweeked the tie down strap. The pick up and drop off however were totally unsatisfactory.Harry Z.
Customer Reviews for Rincon Market and Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was the worse experience I have every had dealing with Uhaul.Tamara C.
Was never provided a receipt. Feel Like I was charged more than I should have been for the 4 hours and maybe 10 miles the UHaul was used but can't seem to get a receipt to show what the breakdown was for the total charged to my card.Jenefer C.
Charged for fuel even though it was dropped off with same amount it was picked up withKaren B.
Le client n'a pas laissé de commentaire.WILL H.
Good drop off location. Walking distance from my home. Professional U Haul vendors.joe P.
Le client n'a pas laissé de commentaire.Karen O.
Le client n'a pas laissé de commentaire.Catherine B.
Le client n'a pas laissé de commentaire.tom M.
The 15' truck that was scheduled was not available upon arrival for mobil pick up. Had to go inside, clerk processed a 20' to rectify situation.Amanda Z.
The over the phone customer service agent was far more helpful then the phisical location. My over all experence at the phisical location was very poor. The (over the phone agent) was very helpfull.jonathan K.
Great place, everyone is very wonderfulLeslie M.
Where is my emailed receipt I've asked forTyler H.
Le client n'a pas laissé de commentaire.jack H.
Le client n'a pas laissé de commentaire.Benjamin M.
To highAngela G.
This applies to The Tackle Box (U-Haul location) in Springfield, GA. After booking a truck to be picked up days in advance, I arrived to the location and the truck had not been staged for a 24/7 pickup. It was a waste of time and gas, and delayed my move.Nicholas M.
Le client n'a pas laissé de commentaire.Caroline E.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Sandy P.
They didn't even know how to remove a vehicle from a car transporter.Edward D.
I have used this truck twice and a low tire pressure light stays on, no sensor on I believe is the left rear tire isn't putting out a signal. I am a retired auto mechanic and will be renting this truck frequently.Jesse W.
Le client n'a pas laissé de commentaire.joanie H.
Hardeeville SC is much closer than Rincon GA.Edward H.
Truck was not clean. Smelled really bad in the cab as well.Tammy C.
Le client n'a pas laissé de commentaire.Zanene T.
Unfortunately, the reservation location for 8am closest to my home was not available. I received a notice less than 24 hours that I would have to need to pick up my Uhaul truck at a different location 20 minutes away at 8amâ€¦still no big deal. Except, when I got that the pizza store location at 8am they were closed and didn't open until 11:30am. This was the part that' was unacceptable bc uhaul accepts online reservations for times that the business wasn't open. I had no idea bc I assumed it would be open or they had an adjacent office. Ultimately, I drove all the way back to the original location and reserved a bigger truck that I didn't need for 1/2 day and got everything done; but it threw a wrench in my planning and family members that were helping me move having to wait around. Also, I wasn't able to reserve the appliance dolly since there were none available.MATT R.
This is for Uhaul. During the original reservation my drop off location was given much closer to me. Afterwards I got a text with the drop off location with a much further driveEdward H.
Le client n'a pas laissé de commentaire.Patricia R.
They charge me more for gas when we did put gas in the car and an extra dayChanarda A.
Make sure the truck is cleaned out.chad S.
Le client n'a pas laissé de commentaire.Orville E.
Le client n'a pas laissé de commentaire.Hilary H.
It was impossible to get anyone to help resolve our issue. We spent 4 hours trying to call customer service. The man at the gas station wasn't helpful and it wasn't ever resolved. I was hung up on multiple times while just sitting on hold waiting.Joshua F.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Tyler B.
The only problem I had was the trucks door would not close all the way you have to slam it really really hard. Then there was the tire system that need maintenance. Overall the truck was fine just needs a few repairs.Kenedra C.
Le client n'a pas laissé de commentaire.Stephen M.
Very helpful attendant at this location. Less than 5 minutes in and out. ThanksCharles B.
Take pictures of gas and truck so you are not charged for some one else's mistake.Kellie V.
Le client n'a pas laissé de commentaire.FRANCIS J D.
Le client n'a pas laissé de commentaire.Melissa A.
Le client n'a pas laissé de commentaire.Robby C.
Had a truck reserved for 9am. Typical summer storms were going to hit around 12pm, but I still reserved until 9pm... When I got there a tanker was filling the gas, and refused to move for us. I did not get my 9am rental until 945am. Unacceptable.... if you only have 3 hours to move and are paying $100 you deserve to get every hour you pay for. I'm sure if I returned the truck at 10 instead of 9, you would have made sure to charge me.... Copying and pasting everywhere I can so no one else has to deal with this......Kimberly T.
Le client n'a pas laissé de commentaire.Todd O.
Le client n'a pas laissé de commentaire.Jermein R.
Le client n'a pas laissé de commentaire.christina W.
Le client n'a pas laissé de commentaire.GARRETT L.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Nina M.
Have rates that would be better for someone to rent the equipment for a couple of hours cause car haulers are only needed for a couple of hoursDAVID L.
Smooth returning truck, no issues and quickJeremy R.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.Albert H.
Le client n'a pas laissé de commentaire.Kenneth M.
Very poor customer service. Next move for me is I would use another companyBrandi Z.
Excellent location. Great staffJOE P.
Le client n'a pas laissé de commentaire.Gregory A.
Le client n'a pas laissé de commentaire.SHRONDA B.
Not be rudelewis C.
I rent frequently to assist in projects around my house through the year. I will be looking into using another rental agency moving forward due to the last few experiences myself and my family have had at the local uhaul. Horrible customer service is not even how to explain the situation.Telena D.
Le client n'a pas laissé de commentaire.Robert S.
I did not receive an email once drop truck off. I want back to location had to request a copy. Do not answer the phone.Syreeta J.
No Dropbox located outside the stationRobert R.
Le client n'a pas laissé de commentaire.Sandra A.
Le client n'a pas laissé de commentaire.JENNIFER D.
Le client n'a pas laissé de commentaire.ANNA S.
Le client n'a pas laissé de commentaire.GREGORYJOHN K.
Le client n'a pas laissé de commentaire.LASHIKA E.
Cleaning the interior would be nice. Wiping away random white stuff off dash and cleaning cup holders would go a long day. All the tires were at least 15psi under par.yuk kei L.
Attitude and English of the clerkne cos G.
Le client n'a pas laissé de commentaire.BRIAN C.
Le client n'a pas laissé de commentaire.WARREN M.
The truck smoke bad and dirty insideJASON C.
Le client n'a pas laissé de commentaire.ISAAC O.
There is a big integrity and concern in reference to renting a truck from U-Haul the mileage was off $155 MI off from the document that was printed for me I was also charged for that I had reported it prior to me leaving with the truck the customer service stated that she will document this and I will not be charged when I drop the truck off the customer service person was very rude and was not concerned with the overcharging of my mileage on my account from U-Haul he stated to take it up with customer service would like a phone call and reference to this big integrity problem also had issues in going into your website to try to correct the problemMICHAEL E.
Le client n'a pas laissé de commentaire.Nancy H.
Very friendly and convenient location. Has the best hours available in Rincon or Springfield.Anthony S.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.DELILAH P.
New streamlined process was effortless and took no time at all. Zero anxiety!JEFFERY L.
Excellent location for renting a uhaul truck ThanksCE R.
not wait untill the day before the trailer is scheduled to pick up to email me and tell me to go to a different location.James V.
Quick fast check-in store clerk was very niceShannon H.
Easy Drop off and Friendly service, definitely recommend this location!Christopher S.
Terrible experience! Will NEVER use or refer anyone to use Uhaul again!ANTHONY R.
If you every need some parts, please contact Haley at TNT Parts Garden City, GA.HALEY P.
I requested to have the same trailer the following weekend and they did just that, I will be renting a Truck from them soon. THANK YOURANDOLPH R.
lights did not work only had brake lights and turn signalsdonald F.
Le client n'a pas laissé de commentaire.syria S.
The gas pumps at the location wete dirty and spider filled. It was un comfortable to fill up the truckDevon K.
Everything went Great going back this weekend to rent trailer again hopefully I can get the same trailer.RANDOLPH R.
Clean the trucks the back of the truck had a horrible smell and now all my stuff smells like it!! And the first location I visited tried to rent me a stolen uhaul completely unacceptable business and they also charged my card $70 more than the receipt said which Selena at customer service finally handled for me after being hung up on at least 5 times as a matter of fact she was the only pleasant experience I had with this company she is the reason I didn't leave the first location with a stolen uhaul that could have landed me in jail horrible trip because of all of this will never use uhaul again if I Can help itJamie W.
Nothing excellent customer service and good reliable and clean equipment. Great experience.DWAYNE H.
Le client n'a pas laissé de commentaire.JESSICA G.
Le client n'a pas laissé de commentaire.MICAH B.
Le client n'a pas laissé de commentaire.Randall t H.
Le client n'a pas laissé de commentaire.Donald S.