Évaluations des clients Rita Ranch Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Rita Ranch Self Storage
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Claire L. le
I can't suggest any improvements. Mike and Priscilla were very knowledgeable, courteous and professional. Well done!!
charles B. le
Excellent help and great service.
Mark T. le
Very friendly but professional. Easy in and out
Eric O. le
not a thing was perfect.
Dorothy O. le
everything was fine.
Cesar H. le
Also very nice and courteous customer service.
Glen R. le
Had a hard time understanding how to log in with phone to get U-Haul and ended up waiting for person to show up to release the truck anyway! Wish could’ve gotten truck earlier
DENNIS H. le
really nice people running this U-haul.. Everything was as I expected. Clean trucks. Clean operations.
ANGELA L. le
inside of windshield was so dirty, visibility was impaired. Staff was very helpful and professional.
Alicia W. le
Great customer service
Thomas P. le
Very helpful the two staff members who helped me on my initial inquiry and then at pick up!
Don G. le
Fantastic service as always.
Jason C. le
Helpful although could work on directions to location. Otherwise no complaints just thankful its completed and thankful for it.
Stephen N. le
It was pouring with rain when I picked up the vehicle. An umbrella would have been nice for the truck walk around. The rain was sudden so I wasn't prepared for rain.
Cynthia C. le
NA; No complaints or suggestions at this time. Thank you!
Teasha D. le
Never use this location again!
Laurie S. le
The girl who rented us the truck was extremely professional, knowledgeable and friendly. It’s so refreshing to deal with a knowledgeable and helpful person, she is a true asset to U-Haul!
Mike O. le
Windshield wipers were bad and truck only had a half tank of gas so the first thing I had to do was put 37 gallons of gas in.
Ruthanne G. le
Just keep doing what you're doing and be your awesome self!
Duffy C. le
The clerk was amazing. She was spot on with everything.
Don G. le
I have rented multiple times at this location. There always very personable and friendly. I won't go anywhere else.
Erica C. le
Uhaul website was down while I was there attempting to check in. I had people waiting on me to help me move and the 45 min wait was unacceptable. I understand system issues and deal with them at work a lot but for the customer there has to be another way around system issues. Revert to the good ol paper system or something. The uhaul website system being down was a huge inconvenience for me. The gentleman who helped me at the location was very professional and pleasant to work with though.
Karla B. le
Convenient to the Vail community. Friendly and helpful. Quick in and out when you complete the online early check in.
Timothy S. le
Could not have gone better
Celeste A. le
The gentleman offered great customer service and was nice and helpful, but he was the only one there so people had to wait for a while.
Don G. le
These guys are the the best. Fast, Friendly and very knowledgeable. I highly recommend Rita Ranch Self Storage and U-Haul.
Richard D. le
I rented a 10-foot truck for 10 miles. When I put gas in it, it took just unde 3 gallons. (I had checked the gauge--it read full.) Instead of looking into it, they put it on me. When I objected (not to the fuel, but to the lack of customer service), they pointed out that it's my fault. This was absurd. Offended, I yelled at them--which I wish I hadn't done. We calmed down and finished the transaction. They don't deserve to be yelled at by a customer, but they also should not treat the customer as a suspect who's trying to put one over on them (which they pointed out to me happens frequently). I rated them well because I am responsible for raising my voice. But the suspicious attitude needs to go.
Timothy S. le
Great friendly service
Justin G. le
Keep a god damn reservation. Be open at the time I'm supposed to return the truck. I'll never rent another Uhaul worst customer experience I've had since the day I switched from Sprint to ATT. Wouldn't wish this experience on my enemies. By my calculations Uhaul will be the next Blockbuster video or radio shack....Disappeared
Cynthia C. le
This became the alternate location due to a double booking by the transportation dispatch (or online service/confirmation agent). It could have been a worse experience. However, the personnel at the above location facilitated in diffusing the frustration.
emilie B. le
The A/C did not work properly or the fan was broken. Fortunately it rained most of the trip and so I only needed the defrost mechanism— which also cooled the truck after about 30 min.
Bradley B. le
It was fine. I didn’t need anything complicated. I liked the agent.
Ruthanne G. le
These folks are awesome to do business with! If I EVER need storage again, I'll definitely use them. Today it's hard to find wonderful, kind people like these folks. They put YOU first not the almighty dollar!
Dan C. le
All went smooth, and the staff was very nice.
Mark N. le
I reserved a 10 ft truck. When I arrived I only needed a pick up instead. No pick up was available at the site. The box truck was fine but a pick up would of saved me money.
Laurie K. le
Everything was so smooth and accommodating! I’m so thankful to have this resource within walking distance!
Linda L. le
The representative made the return easy and stress free. Thanks so much.
Kem W. le
We would like to cmpliment Patrick. He was excellent! We had to chane our pick ip and return time & he was very accommodating. He was froendly and professional. We will definitively do business wirh your company again because of Patrick.
Peter G. le
The representative who took my call was very friendly and helpful. He looked at other locations for be to find the truck sizebwe needed. We ended up renting a larger one from him instead of going elsewhere.
Martin K. le
The truck died while going down the freeway several times. It stunk of sweat to the point of headache. Make sure equipment is not only clean but running well so somebody doesn’t get killed when the engine quits for no reason and you are helpless on a freeway to get out of harms way.
Greg S. le
Excellent service!
Shereen A. le
The only issue I had was with the Uhaul log in process. I had a pick up time of 0730 for my 10 ft truck, but when I tried to take a picture of myself for identification, it wouldn't allow me to go any further! I had tried for over 20 mins!!! Anyway, I had to wait until they opened up at 0900 before I could get the truck and then I had to still have it back by the original time of 1230. I wasn't charged for getting it back late, which was greatly appreciated, but it would have been nice to have had a little off the bill. : /
ORRIN A. le
Both on pickup and delivery the drivers contacted us ahead of time, and arrived when they said they would. Both drivers were quick, efficient, and professional. the individuals at the scheduling office kept us well-informed, and were able to answer all of our questions.
Paul S. le
Corporate problems: 1. Made automatic substitutetionto 2x lenght, said "no 10 footers" 2. I had to callback and force a search. 3. $20 discount for specific Phoenix drop off vanished from contract when I went to pick-up. Fortunately, the guy @ the pickup location found it in the notes and gave me the discount anyway....great job! 4. Transmission very noisy
Benjamin L. le
Priscilla was outstanding, she did everything possible to make this an easy transition. Priscilla went above and beyond.
MIKE B. le
Great, professional service.
EDUARDO C. le
Awful service. You charged me for furniture pads and dolly that I did not get.
Curtis D. le
Great experience from start to finish!
Richard C. le
Can't think of a thing to improve. Staff was exceptionally helpful during each phase. Super place; super product! Thanks to all.
Charles O. le
The customer service at this location was excellent. The gentleman that helped me was friendly and professional.
Brittany B. le
When i walked in at 445, I was not helped until 538 and there was only 2 people in front of me. The member who was serving was so overwhelmed and misplacing id cards, and rushed the process of answering questions. Also it would be beneficial to break down all charges. When I initially rented the truck she did not mention to me that Uhaul holds the initial 39.95 until the truck is returned. I was very disappointed with the service. I will not recommend this service or location to anyone. Especially since I am military and would refer them elsewhere.