Customer Reviews for River Valley New Holland
(U-Haul Neighborhood Dealer)

Évaluation :

2

We returned after a heavy snow storm...the driveway was not plowed, there was no one there, we had to leave the trailer by just off the highway in the snow. Despite these issues, everything was taken care of eventually.

Évaluation :

2

There needs to be clear communication on how long the rental is before agreement is made. Option to have a closer repair spot for tires that doesn't take 6 hours to fix from a location that is 1 hour away.

Évaluation :

2

This location did not really have a lot of information and the customer service was lacking. They also did not have wifi access which made the return difficult.

Évaluation :

5

Easy procesd

Évaluation :

3

Nightime dropoff so no staff. Virtually no internet access made dropoff very time consuming. Area not paved and full of muddy puddles. Not clear where to leave the trailer. Not lit well at all. However location is good, and my call to them the day before dropoff revealed friendly staff.

Évaluation :

3

Terrible WiFi reception. Could not do a proper online return online.

Évaluation :

2

1. Was not emailed a receipt. Told them I did not get a receipt , asked for a printed receipt and was told that was not possible. 2. Lot was dirt- unpaved and rutted with large deep puddles. Was told to back trailer into tall weeds where other trailers were parked.

Évaluation :

5

they were great

Évaluation :

1

It's gonna ride for truck that I was to pick up was in no shape. It was not Road worthy So they told me they had another truck. 10 minutes away it was actually an hour ride. So not only did it put me 3 hours behind.it cost me moor gas.this is unexeptable

Évaluation :

1

Zero lighting at night is an absolute hazard. The only thing they do have lit up is the New Holland sign which falsely leads you to believe that's where their driveway is because who would imagine the logging trail would be the driveway. Nope, that logging trail IS INDEED the only way to go. This resulted in me having to go a few miles further in order to find a safe spot to turn around. I imagine that's why they've got it set up like that, to rip you off of a few extra miles that a tired mover would prefer not to have to jump through such hoops. Ya know, especially being it takes 2 hours of wasted time just getting the darn truck. The return location has terrible phone service and again the app and and website glitch, freeze, don't load. So you have to return by phone and both times apparently the franchise owner is blind and couldn't see the truck was there and keys in the box. I kept getting texts about how family's need the trucks. Tough luck, don't put your incompetence on me. If you value your life and sanity then do yourself a favor and spend a few grand on movers. At least you know you'll be safe.

Évaluation :

1

Get it off online only its ridiculous