Very friendly staff. Excellent customer service!
Merzilia D
Customer Reviews for Road Rabbit Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very distracted and unhelpful UHaul person at this site. Mostly focusing on his work shop. Why was I charged both a per mile rate and an exorbitant gas charge for only traveling 25 miles in your vehicle?!
Adrian PCounter attendants were decent. The inside looks like it's seen better days. Poor workers have no air conditioning. I felt like I was in an abandoned home..
FRANKLIN WThe guy was very nice and helpful.
Ashley SI would never support nor refer Road Rabbit customer service piss poor used them twice and both times insurance added without my consent
KELLY DExcellent service received
OLUSEGUN OKeep up the good work. I was more than satisfied with the services
AKO DThank you for the excellent and friendly service at this location and via the app and customer service line!
JENNIFER Mrenting one again!
CYNTHIA PIt was creepy. Poorly lit, run down, and all the windows were covered. It also had a bunch of rough looking men roaming around in the truck parking lot. My reservation got changed from a 16" to a 26ft without me knowing. I was thoroughly creeped out and stressed by the time i got there, so i just accepted the truck to get out of there as quickly as possible. It only was getting 2mpg, and was shaking so bad it was hard to drive. It was also so big that it barely fit on my neighborhood roads, and backing into my driveway was next to impossible. I called the next morning to try and swap it out for a 10ft (the cheaper option anyways) and was told i would have to pay for a day of the 26, and a day for the 10. They said they couldn't do anything and to call corporate. spoke to corporate and they said they couldn't do anything, only the physical store could. I was also told to call roadside assistance, but they never picked up. I was in tears most of the morning. It was an absolute nightmare. I would never go back there. I would tell all my friends to avoid it too. I will probably avoid uhaul all together if possible.
Maxena YPlease fix your office. Your office is not clean at all
YAMFU KI was prompted for more money on return. I declined and asked to be contacted. I was never contacted. A week later they charged my card anyways.
Parker CStaff at Road Rabbit Express was very friendly.
PETER GThe truck was older than the ones I rented previously from other locations. Not the most tidy truck either, but customer service was great as usual.
Luis DWe had an amazing experience. Thank you so much. If you're in Hagerstown MD. I highly recommend the Pennsylvania Avenue Location. 曆✨
Howard DI went through an alley
MARCUS HMy reserved truck was ready and waiting for me. The staff were friendly and respectful. Kept me informed via text and email. Couldn't ask for anything else. Great service and company.
Brandon CReservation was good and pickup was great everything went smooth
ROBERT BMake sure when the customer has reservations that they are not sent across town to a different place and then charge them for extra mileage. Very disappointed with U-Haul
Ruth HExcellente expérience
Troy NEverything went smooth. The guys were very helpful. I'd definitely rent from them again.
James HVery professional
Latonya TI waw over charged, complained and had NO response. I will NEVER rent from Chuckie again. They do NOT know what they are doing. It's a shame, but when you mess up and do NOTHING to correct this is what YOU GET. BBB and Chamber of commerce Will have a letter about this. Good luck and DO NOT USE THIS LOCATION!!!!!
Timothy OBe more faster at the rental process Doing the beginning of the process and after the process. It took me 45 minutes to get my rental and even longer when I returned it I missed two, two doctors appointments..
GERRY BMake sure the drivers door will close.
MARTIN SThe dealer didn't go over anything about the rental told me to look at my rental agreement for all questions he didn't have time. When I told him I was hard at seeing he told me to have someone look at it. Very rude. When I came back to return the truck the officer door was wide open and he wasn't around and we didn't know how to drop it off since no direction was given.
Brittany LEnded up renting a 10ft truck and did not realize it didn't have a ramp. I called the store today immediately to see if I could get a different truck. The front desk person did not know what to do. I called another uhaul company and they set me up with a totally different reservation at a new site and was able to get me the truck I needed. I returned the first uhaul to its original location within 35-40 minutes of renting it. I used less than 5 miles. I was charged for the rental and was told that a manager would call me at 12pm when they came in. I never received a call from the manager and I called back around 3pm. I was told they could not give me a refund because that was something they could not do and I had to call 1-800-go uhaul. I called immediately and no help. I was able to get ahold of someone today and was told I have to get a refund from the place I rented the gal from because they don't make that decision. I called back to the uhaul company I rented from talked to the manager and he said he would call me right back after verifying what I told him. That was at 10:30am and it is now 4pm and still no call back. I will never rent from this place again.
Marquiela GThe gentleman working that morning that help me did a great job. He was quick and informative,he made the process smooth. Thank you Kevin A
Kevin AMake sure the equipment is in good condition
Natalie FNever goty emailed receipt for after I dropped the truck off. I didn't check the milage, so Idk if I went under or over my estimated mileage. Everything else was great.
Christian BInvest in central air conditioning.
Rinard JOlder location, not inviting, but was ok. We called to confirm hours, they were closing, but he offered to wait n check us in. Went quick, easy. NOTE: I also informed him this is a 2023 model with only 8k miles on it but pulls a little to the left.
Homer DNothing to improve. The representative at the location was very friendly, helpful and informative. He is a real asset to your company.
Paul HVery friendly and welcoming staff
Jean PLocation is an auto shop. Little to no parking to get in. Other staff members yelling and swearing at each other at the front door for a long period of time as I waited. The gentleman that helped me was nice.
Elsa HVery kind and helpful gentleman helped me check in for a Uhaul and he helped me by reversing it out of the parking lot for me :)
SHEENA HThe location was a bit strange with the office on one side of the street and the rental parking lot on the opposite side of the street at the end of the block. Other than that everything was fine. the gentleman who checked the truck back in was courteous, knowledgable and efficient. The return to a live person was as great as the pickup with the U-haul app was horrible.
David SGentleman who helped me get a reservation for my rental helped me a lot when technology wouldn't work on my phone. I would recommend reviewing order before submitting.
Vanessa Yit was hard to find my truck because the parking lot was across the street in what looked like an abandoned building's parking lot. The phone signal was terrible and i kept getting kicked out of the app for my early pickup. The lockbox didn't open easily for my key. The only saving grace was Lacy in the dispatch office for the area, who was a lifesaver.
Hope ECool!
Alexandr PHow about having the information correct inst of blaming your customer! To be honest I'm not sir ill ever use uhaul again. Uhaul ruined my trip! Uhaul made it difficult I had to spend multiple hours being in the phone to get things straight while they blamed me when the problem wasn't me. Your location blowing my phone up. Not being on a contract.
Elexas Athe cab was dirty, some trash including a used napkin that was stuck in the cup holder. the floor mats need washed. i felt like the brakes were not up to spec on the truck i used. i was told that i needed to inspect the truck for damage prior to leaving (normal). i didnt expect there to be upwards of 30 ‘x’ stickers all over the truck. i felt rushed during this process
Montana PTransaction ×!s easy and quick. No back burner.
Thomas J