Customer Reviews for Robinson ACE Hardware
(Concessionnaire U-Haul dans le voisinage)

460 évaluations

1874 Western Ave   Albany, NY 12203

(518) 213-5978

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(518) 213-5978

1874 Western Ave
Albany, NY 12203

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sohrab N. 
Évaluation :
4

Convenient location and I was so happy that we had a nice clean and comfortable van for such a long trip. Thank you for having that available!

KAYLEIGH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELHALLOCK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsea B. 
Évaluation :
5

Wonderful experience!

cathy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERINELAINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHERJAMES W. 
Évaluation :
4

We had truck for 4,5 hours and rented it at 530 pm returned by 10 ...charged 20 fee was crazy expensive for an advertised rate of 19,99 a day

Susanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
3

The inside of the vehicle was not clean. This was my first time using this type of truck and I believe they could have offered some instruction for first time users.

Debra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel H. 
Évaluation :
5

The van was easy to drive and was comfortable to sit in. Thank you

ANN V. 
Évaluation :
5

The store clerk took care of the process and end of the day I paid all the cost.

SOK Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
4

Wish they would do more than just check gas gauge and mileage. Wiping down the cab would be a nice gesture.

PATRICEMARGARET H. 
Évaluation :
5

All of the folks at Robinson ACE were helpful and friendly.

VINHT K T. 
Évaluation :
5

Smoker had the vehicle last .... had to drive with the windows down and the air on full blast. Great team. Hard drive.

ALLANJ S. 
Évaluation :
5

Very nice staff

GILDA-LEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
3

The truck was not clean. There was a cloth face mask on the floor of the cabin and a water bottle cap on the passenger seat. The bed of the truck was also very dirty and even had mouse droppings. I cleaned it before and after I used it

Yohsuke T. 
Évaluation :
5

Great service! Thank you!

VICTORIACLAIRE B. 
Évaluation :
5

Nope...everything was fine.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L. 
Évaluation :
5

Could have been cleaner. But otherwise well maintained.

Bryan W. 
Évaluation :
5

Quick and easy Friendly service

maureen G. 
Évaluation :
5

This is a very nice and easy spot for drop off - we didn't interact with anyone as it was after hours

Ryan T. 
Évaluation :
4

Veterans discount !!!!!!!!!!!!!!!

DOUGLAS Z. 
Évaluation :
4

Then truck I rented was very clean but it had strong cigarette (smoke) smell, you shouldn't let people smoke in your vehicles.

RAMON B. 
Évaluation :
5

Immediate pick up and drop off

Mark M. 
Évaluation :
5

Friendly, professional and helpful folks. Easy and convenient pickup and dropoff.

Scott B. 
Évaluation :
3

I do not receive texts at my home phone number. The facility sent me a text telling me I could verify my return myself by clinking on the link or pay a 20 $service fee, but I do not get texts at my home phone.

Tracey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD T. 
Évaluation :
4

Hardware store employees were surly, there was trash in the cab, and the right rear tire needed air.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESAFENNER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vern M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ikhlas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharman F. 
Évaluation :
5

Only thing was there was some soda or coffee that had spilled in the cab in a previous rental.

LEER C. 
Évaluation :
5

When returning the vehicle after hours the return app did not work. The photo of dashboard would not upload after several tries.

WILLIAMANDREW K. 
Évaluation :
5

I can't think of anything they could do it improve. I was grateful to be able to quickly check out and check in and that I didn't use the app at all. The staff at Robinson's was great!

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C. 
Évaluation :
5

Robinson's Ace Hardware ensures and excellent experience and will use them in the future for my uhaul rentals. Merci.

ANDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

S.O.

Joaquim F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN Y. 
Évaluation :
3

I was not told the truck was only good for a few hours, I'm glad I got it back in time

dennis C. 
Évaluation :
5

My experience renting a van from Robinson Ace Hardware was perfect! Merci.

Barbara G. 
Évaluation :
5

Very easy process...truck was great!!

patricia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
1

Costumer service . The guy who handed me the key wasn't friendly at all. Seemed a bit racist

Fortune property S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Nothing. Robinson's Hardware is known for providing great customer service.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

The truck had 30 miles more on the odometer than the contract indicated. I uploaded a picture of the odometer, and the system took it. However, I was charged for the extra miles.

thomas M. 
Évaluation :
5

Really, just gave them the keys and they said thank you and that was it! Couldn't be easier.

Jonathan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ralf S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eden J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATHANASIOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia G. 
Évaluation :
5

Great Rental Experience!

ALFRED W. 
Évaluation :
2

Truck was really dirty inside with something sticky spilled on a floor, trash on back shelf, 1/4 full gas tank - they have gas station in a next building, dirty cabin, no smell of any kind of COVID disinfectant, no movers blankets were available at the location. On a bright side they kept reservation -truck was in driving condition and available for pick up in the morning.

Alex K. 
Évaluation :
4

Rentals should have close to a full tank of gas in them. The truck I got had just over a quarter tank. Luckily I wasn't going far.

Barbara A. 
Évaluation :
3

Explain the fees a little better. I saw an after hours charge and mileage charge that wasn't explained to me. I thought we returned the truck before or right at 8pm.

tynysha A. 
Évaluation :
4

Robinsons is always a nice place to shop.

shirley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
2

Truck was covered with snow and I had to clean it myself. I was also charged for missing blankets, although they were never used nor missing. Had trouble dropping it off due to snow and was on hold for 45 minutes only for the woman on the phone to tell me there was nothing she could do and then I was charged the 20 $convenience fee even though it was only an hour after I was supposed to return it (because of the snow).

David A. 
Évaluation :
5

Nothing. Staff, especially Ken, was very helpful. We made a last minute change to a larger vehicle with no problems.

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renate S. 
Évaluation :
5

The contact-free rental experience was completely negated by the need to physically enter the store location, travel through the entire store to the service desk in the back, to receive the key directly from the hand of a clerk with no sanitation for the key observed. You might as well opt to do the rental transaction face to face, since the contact-free rental process is time-consuming.

Catherine A. 
Évaluation :
5

Nothing.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Cab valet and cupholders were filthy and I had to clean thoroughly before using. In the era of the pandemic, this made it much more imposing on me the renter. Also I returned the vehicle fully fueled, well-past the "F". When I picked the car up, the needle was above the "F" so I returned it w/more gas that picked up. Also, I'm very dissatisfied with the 2 day rental charge. I returned the car to the lot the evening before the return date, and at just after 7pm. I tried to execute the return by phone, per instructions, but the U-Haul app would not read the location, and thus, would not process it. I called U-Haul several times from the site to try to resolve it, and on the final call waited 15- 20 minutes with no customer service. I then departed with the truck locked at the return site, drove home for the night, had to return the next day arriving at the pickup location to turn in the key upon the store's opening. I request that you consider refunding the second day 19,99 $ fee.

Al C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clitus S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirlie S. 
Évaluation :
1

I was overcharged on my credit card. I was quoted at 51 $before I picked up the Uhaul van. I returned it with 4 less than miles than quoted at and you charged me 71 $! My bill says “ 1 $environmental fee, 4 $renters tax” I'm sure these are just hidden bs fees you tack on without disclosing in the estimate, but what really upsets me a the 20 $“after hours service fee”. I returned the Uhaul 3 hours early, dropped the keys off at the service center inside the store hours before they closed, and confirmed when the Ace Hardware store employee that I wouldn't be charged specifically for a 20 $after hours fee since they were still open and I returned it with half my time left. Please explain to my why this happened? When will my money be returned? If this is corrected than I will continue to do business with your company and will recommend your service to others in the future.

Brett G. 
Évaluation :
5

Your web based application does NOT work. I reserved a vehicle at this location the day before but when I went to pick up the vehicle, the UHaul app did not have my reservation in your system . So staff at this location had to process the transaction . Then when I returned the vehicle, the UHaul web app did allow me to return it. Again, staff at this location had to process the transaction. So your web based app failed completely .

PETER F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sinha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pachantee G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terence S. 
Évaluation :
5

The process of checking in and returning the vehicle through the self check-in does not work with Firefox mobile. Please add support for your website for Firefox.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Everything went very smoothly and there were no surprises.

James P. 
Évaluation :
5

I wouldn't recommend U Haul at all. All the cost are hidden. I didn't realize it was going to be so expensive. And I was never told when the truck needed to be returned. The smell of cigarettes in the truck was so strong that we had to drive with the windows fully open. It was honestly a horrible experience. This review doesn't have anything to do with Ace Hardware, they were very nice. Yes just feel financially, I was ripped off.

Roxanne S. 
Évaluation :
4

Overall I would rent from this location again, but the engine oil light was on where the mileage was so the only time you could see mileage is when turning vehicle on and off, so I think k they should check that stuff more often, obviously the oil was low or needed to be changed. Thankfully I had no problems with the vehicle.

Karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

I would recommend that Robinson Ace Hardware thoroughly clean the rental vehicles after each use. The cargo van we rented smelled like an animal farm. The driver and passenger seats were covered with animal hair. In addition, the cargo area floor looked like it hadn't been cleaned. Very disappointing.

George P. 
Non les évaluations ont été soumises pour cet établissement.

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