Staff at this location are excellent. They confirmed my reservation the day before, so we were confident a rental would be physically there when we came to pick it up the next morning. The van was well-maintained. However, it appeared to have not been cleaned from the user before. The gasoline charge for this rental was a big problem. We rented a van with a nine foot cargo area area and drove it 15 miles. It cost $13,87 to fill it before bringing it back. That is not right. I'd like $7 back, please
JOHN W
Robinson ACE Hardware
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Albany, NY 12203
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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AWESOME location and great customer service!
AKILI-ABDUL DI was please with the service and the peoples was very nice
JAMES SReservation was made over 2 weeks in advance. Since I needed the moving truck early in the morning, I selected the Mobile Pick-Up option. I even went to the location 2 days before my reservation to confirm details and ask how the Mobile Pick-Up works. After being talked down to by the employee there, as if I were unintelligent for asking about the details, they said everything was set for my reservation and pick-up. Fast forward to the day and time of my mobile pick-up. They FORGOT/neglected to put the keys to my reserved vehicle the evening before into the lock box for me to access via the U-Haul app. I was instructed, via the app, to call a 1-800 number for assistance. After a 7 minute wait on hold, I was told they were sorry and I would have a $50 refund coming. However, this did nothing to help keep me on schedule and the 4 other people I had waiting to assist with the move. I needed to wait until the business opened an hour later. They also apologized, but too little too late.
Lori MRobinsons Ace Hardware staff were friendly and helpful. I was in and out in no time and returning the truck was a piece of cake. Highly recommend.
EDWARD J