Évaluations des clients Rock & Sons

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rock & Sons

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Toni S. le

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The personal were rude gave us a defective trailer didn’t tighten the hitch up luckily I checked overall this location was a nightmare

Destinie T. le

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Nothing

Sandra B. le

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Do not overbook Enterprise Oregon and make me drive an additional 120 miles to pick up a Uhaul. I know it is a underpopulated area, but if you look at my rentals, I am a frequent renter. Again wishing there were other options in that area.

Brian G. le

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Le client n'a pas laissé de commentaire.

Stacie M. le

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Clean the showroom a bit

BLAKE M. le

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Le client n'a pas laissé de commentaire.

Kerene K. le

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Le client n'a pas laissé de commentaire.

anthony C. le

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I've had nothing but great things to say about Rock & Sons from day one. This is the first time I have done anything with a uhaul with them and I would do business with them any day!

Jack L. le

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Rock and Sons made offloading the trailer a breeze. An employee guided me into the parking spot and even helped disconnect the trailer! Great folks in a great town.

Steve H. le

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Le client n'a pas laissé de commentaire.

Kendall W. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Awesome service and very efficient.

kelly B. le

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Drop off was completed in about 10 minutes. Super fast, and super efficient.

Ralph G. le

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Closed when we arrived, had been told they would be open. Called their after hours people and they were very helpful

Scott W. le

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Le client n'a pas laissé de commentaire.

Craig S. le

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Have the truck the customers want to rent available instead forcing them to take another type of truck.

Sarah J. le

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Trailer was older with faded paint and lots of dings/dents but hauled fine and was super convenient

Michael J. le

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When I first went there to pick up some boxes the fellow was not very friendly, telling me how his boss had to buy the boxes from U-Haul and that it wasn't a U-Haul service and on and on when all I needed was the boxes. This person needs some training. When I went to pick up the trailer the person was excellent: polite, knowledgeable, friendly, and helpful.

Suellen R. le

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When a customer is offered a 15 foot truck for the same price as the 10' foot truck she originally reserved, it would be nice if the offer was honored. I was charged the full 15' foot truck price.

Francisco R. le

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Nice people.

AARON R. le

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Le client n'a pas laissé de commentaire.

Marlin S. le

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I submitted an online request for Customer Service and at least a partial refund for the very poor experience we had renting your truck. It has been 3 days now with no response. I would expect that you would take these seriously and at least reply back to them in a timely manner.

SHERRIE P. le

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I never ordered any equipment whoever is using my email address and my name is fraudulent they've been reported to the fraud department at U-Haul and there's an investigation pending

James D. le

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Le client n'a pas laissé de commentaire.

chad D. le

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Le client n'a pas laissé de commentaire.

joe B. le

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The local Renter was great, very helpful once I got to talk with them directly. There is a disconnect between who a customer is allowed to talk to when making a reservation, the the local renting location and the customer. In my case this was a bit of an emergency, I wasn't allowed to speak with the local rep but had to make a reservation through the 800 #. I was told that they couldn't confirm where my rental would come from just and one of the local renters (100 mile radius where I was at the time) would contact me within an hour if they had the truck I needed, after waiting over 2 hours I was able to call the most local renter only to find out the truck had been ready for the whole time. I was also called, texted and emailed about a dozen times about who I would be dropping the rental off with even after I had set my drop-off location. Very annoying wading through all that info so I could make sure the message wasn't important.

Billy B. le

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Trailer was not at confirmed pickup site so I had to drive to this site to pick up. 45 miles out of my way. Then had to argue about new contract that was going to cost me more even though uhaul didn’t have the trailer at conformed pickup site. Was told my trucks wiring was the reason the running lights were not working on the trailer. One side worked one didn’t. Said my wiring was good. Then told it was a burned out bulb. Then told to just don’t drive it at night.I had to use it at night. I replaced bulb. Still not working. Then hooked to friends truck. Still not working. Had to drive without lights. Uhaul sucks! Will never use again!!!!!!!!!

Cory P. le

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Le client n'a pas laissé de commentaire.

Kemp H. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Teresa M. le

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Le client n'a pas laissé de commentaire.

Teresa Randall M. le

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Le client n'a pas laissé de commentaire.

sam L. le

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The person who took the trailer back he was very rude he should be working for u hall needs more customers service experience the owner off the rock son just want too make easy money

James T. le

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Le client n'a pas laissé de commentaire.

allen V. le

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I was not sure where on site I was to stop or park it. But a man came out quickly and let me know.

Johnny T. le

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Nothing, the service was excellent and so was the equipment.

Paula L. le

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I tried to rent a car dollie in John Day, I was told that there would be no one there tell 4PM to sign it out, that they could not help me, even though I had rented it before and the had all the required information. I then tried to rent one in Baker City, after much difficulty locating a UHaul they had no car dollies, I then checked in Haines, Oregon I finally located the one I rented in LaGrande, Oregon. My app for uhaul did not work on my phone for some reason. I am finding that renting from Uhaul is becoming so difficult that I much rather purchase a trailer (I did) or a tow dolly (not yet) then to rent one

dennis S. le

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Le client n'a pas laissé de commentaire.

KERRI H. le

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Le client n'a pas laissé de commentaire.

Jerry H. le

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Quality service ...no improvement needed

Mike B. le

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Le client n'a pas laissé de commentaire.

Stan R. le

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Le client n'a pas laissé de commentaire.

Tricia S. le

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Le client n'a pas laissé de commentaire.

Amanda H. le

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Nothing, even though we needed to go 2 hours away to bring something back and could have rented from another place we always rent from Rock & Sons because they are always so accommodating and helpful.

Jeff V. le

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We delivered after hours. The online check out process was unbelievably easy and well done. The drop off directions were simple and easy. Very impressed.

David R. le

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Ivan at Rock & Sons is always very helpful, friendly and knowledgeable. He went beyond the call of duty on the evening that I picked up the tow dolly, trying to help get my 4-flat hookup on my pick up to work. Much appreciated.

patty P. le

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Le client n'a pas laissé de commentaire.

Marce M. le

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Staff was really helpful in making arrangments. Uhaul app and website however is very funky and not as reliable as taking to the actual staff at the locations.

Stephen J. le

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I had to drop off after hours

Jeannette P. le

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Le client n'a pas laissé de commentaire.

Jon M. le

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I personally do not have any complaints whatsoever . The only thing I might suggest would be the convenience of purchasing a tarp at the Rock & Sons U-Haul facility. Seen them on line but unavailable at this location. Other than that the whole experience was fast, thorough and executed professionally. Thank you everyone ! :) :)

Debra S. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Very helpful, they were very kind and got me in and out fast.

Theresa C. le

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Le client n'a pas laissé de commentaire.

Alecia H. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

David R. le

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Ivan is always great to work with. No problems.

James M. le

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I researched this agent and was happy with everything.

Terry M. le

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Le client n'a pas laissé de commentaire.

Tim A. le

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Le client n'a pas laissé de commentaire.

Reid S. le

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Le client n'a pas laissé de commentaire.

ANDREW L. le

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Trailer axel U bolt was missing and had to go back to the dealer to have it replaced loosing at least 3 hrs of travel time. The dealer was able to quickly identify the problem and replaced it and the leaf spring.

Anderson P. le

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Even let me pick up early! Thanks JB

Evangelist O. le

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Le client n'a pas laissé de commentaire.

Kimberly M. le

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Le client n'a pas laissé de commentaire.

Ryan M. le

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Le client n'a pas laissé de commentaire.

Sonja W. le

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Dropped off during non business hours but expected a call if there were gonna be extra charges before being charged..... not a happy camper......

STAN S. le

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Le client n'a pas laissé de commentaire.

DeLon L. le

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When I picked up my moving truck there were leaves and dirt in the back. When I dropped the truck off I got charged a $25 cleaning fee because someone had to sweep those leaves out. So basically I paid a cleaning fee for a mess someone else made and Rock & Sons should have cleaned out before my pick up date. Also, the truck was two quarts low on oil when I picked it up and the oil light was on.

Linda P. le

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Le client n'a pas laissé de commentaire.

BLAKE B. le

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Le client n'a pas laissé de commentaire.

Dylan H. le

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Le client n'a pas laissé de commentaire.

Danny M. le

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Le client n'a pas laissé de commentaire.

Vonda G. le

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Le client n'a pas laissé de commentaire.

tanya W. le

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Le client n'a pas laissé de commentaire.

Katrina K. le

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Le client n'a pas laissé de commentaire.

david K. le

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Easy access prompt service and easy to work with

Bogard G. le

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Great experience

Andrew A. le

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Le client n'a pas laissé de commentaire.

Carolyn T. le

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Le client n'a pas laissé de commentaire.

Cary C. le

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Le client n'a pas laissé de commentaire.

Aqueel R. le

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I was impressed with the service I received at Rock and Sons. They were patient and very friendly to work with. They understood my schedule changed and helped me get my reservation on the day I needed.

Julie P. le

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Le client n'a pas laissé de commentaire.

GARRETT L. le

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Le client n'a pas laissé de commentaire.

Bradley B. le

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Le client n'a pas laissé de commentaire.

Leslie R. le

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Le client n'a pas laissé de commentaire.

angela A. le

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It was the best service I have received in years and would highly recommend it to other's.

Harvey B. le

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Le client n'a pas laissé de commentaire.

dominic C. le

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Ivan is great to work with, give him a raise.

April M. le

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Trailer was towed away with broken down Uhaul truck, have no idea what this location looks like.

Mary B. le

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Le client n'a pas laissé de commentaire.

Jane C. le

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No improvements needed! The service was both super efficient and friendly.

Alma B. le

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Le client n'a pas laissé de commentaire.

marci M. le

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Le client n'a pas laissé de commentaire.

Cameron L. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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Le client n'a pas laissé de commentaire.

Carrie C. le

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They are the best! Thank you.

Joe J. le

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Le client n'a pas laissé de commentaire.

Kerri S. le

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The guy that waited on me had excellent customer service. Very good

Aaron H. le

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This location was clean, and easy to find. The drop off location was easy to negotiate, and I was able to drop off the car carrier easy and get on my way.