Évaluations des clients Rock Run Bulk Foods

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Rock Run Bulk Foods

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Richard M. le

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Le client n'a pas laissé de commentaire.

CRAIG M. le

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I highly recommend Rock Run for U-Haul rental. My return was a bit of a problem, though, because I did not receive the text message from U-Haul until after I had dropped off the trailer and returned home. (I do not check my text messages while driving.) I had to return to the rental location to submit my return on my phone to avoid a $20 charge. While the idea is good, the timing was not.

Amy H. le

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Le client n'a pas laissé de commentaire.

Jesse M. le

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I reserved the truck and auto transport at a place 5 minutes and 3 miles from me. I got a notice I had to drive 30 minutes to get to the truck I had rented, which was inconvenient and drove up my miles. Then I spent two hours at the rental place trying to get everything figured out. By the time I got home with the truck, it had been 3 hours past the time I was supposed to be starting my move. My move ran late due to starting late, and then I got charged for when I returned the truck (which was 30 minutes away in location). I’m feeling completely robbed

Bernard T. le

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Le client n'a pas laissé de commentaire.

Rene D. le

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Returning the truck using the app didn't work for me. The app said it was down for routine maintenance at the time.

henry H. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Le client n'a pas laissé de commentaire.

Warren L. le

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Location was excellent. My experience was n getting a truck from the corporate team was not as helpful. My location changed 3 times for my pickup. The additional miles provided to cover only covered the miles one way to the location. When I arrived, I ended up with a larger truck (better than smaller), but that likely decreased my MPG. I had to drive my personal car round trip in addition to my time (original 4 locations were 3-5 miles from my start), and additional cost. It was too late to try to get a truck from another provider when the final location was communicated . It worked out, but was not pleased with how it occurred. I contacted the 800 number and she was very helpful but could not change anything. So, other than the reservation everything else was great (equipment , people, payment)

Lisa Z. le

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Could not figure out how to adjust the sideview mirrors.

Matt S. le

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Rented open trailer for 1 day rental. Showed up after doing express check-in on my U haul account, only to go through complete process again at Rock Run. Barb was very polite, and thorough. Trailer was perfect..no problem. Took trailer back in 2 hours early. U-haul desk seems somewhat overwhelmed here... I waited awhile to get trailer checked in... they told me it would be taken care of. I was somewhat concerned because I know that if your equipment does not get checked in promptly before check in time you will immediately get charged again.... so 1 hour after I dropped off and "checked in" trailer I got an email notice from U-haul that my trailer was due. I called U-haul customer service, explained that I had already dropped off trailer.... this was still one hour BEFORE check in time. They called Rock Run... vendor told U-haul agent that "they were busy" and would get to it. So... after trying to make sure I met my obligations and did everything I could do not to get double charged... I checked my U-haul account later that night... of course I was still double charged. So, I called U-haul customer service.... once again, they called the vendor (Rock Run)... was told again that it would be taken care of next day. So, I emailed Barb at Rock Run as a follow up to confirm that the extra 46.00 would be reversed. Next day... at 1 PM, no reply. Called U-haul again, was transferred 4 times, till they got ahold of Barb at Rock Run, she told U-haul that she was sorry, and that charge would be reversed and that she would call to apologize personally. Barb did call and left VM saying she was sorry for inconvenience, but that her computer was down and she didn't notice the check in time or the double charge. I have rented U-haul equipment 5 times in last 3 months... I've learned that U-haul has LOTS of computer and system problems that cause headaches for the customers and for the rental locations. And if you're going to rent from Rock Run, or from any U-haul location you will learn to be VERY careful about getting overcharged because of the mistakes by vendors and by U-haul. This was a very bad experience... 50% on U-haul corporate and 50% on Rock Run. Thank God Home Depot rents trailers and equipment.

Wayne F. le

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Le client n'a pas laissé de commentaire.

Brigette H. le

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I will never use u haul again and will not recommend it to anyone.

Thomas O. le

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Le client n'a pas laissé de commentaire.

Patrick Q. le

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I rented an open 6’ trailer because I had a heavy load that was 5’-4” wide. The gate is only 5’ wide so we had to manhandle the load over the sides instead of just sliding it straight in. I was very disappointed and my back hurts.

Judith M. le

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Le client n'a pas laissé de commentaire.

harry M. le

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My whole experience at Rock Run was very positive. I'll go back anytime I need a rental in the future.

Jeffrey M. le

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Equipment worked well, the rental process was a hassle. Pictures? Really?

Tim H. le

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Other then renting g a truck for 0$I cant think of anything

Mohamed A. le

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Le client n'a pas laissé de commentaire.

Mohammad A. le

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Actually, I’m not gonna use this company again because they took over price because the gas even though I took the truck and its gas was 10/9 and I just moved it 8 miles that set you took from me 54$!!!!

Allison M. le

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Le client n'a pas laissé de commentaire.

harry M. le

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Can't think of a thing... friendly service & a very nice rental truck!

Mark M. le

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Rock Run did a great job!

Larry K. le

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We were please. We plan to use the Roc Run location for a rental next month.

Craig E. le

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Le client n'a pas laissé de commentaire.

Roger J. le

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Le client n'a pas laissé de commentaire.

andrew T. le

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Le client n'a pas laissé de commentaire.

Dedra C. le

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not waiting so long in store after i signed up online. personel was friendly though

Robert M. le

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I was charged a cleaning fee, I telephoned about it and the rude customer service man said he would take the charge off, but he didn't, he lied about it. He said that they told him we left boxes in the truck, which was a lie, we left nothing in the truck, that was when he said he would take off the cleaning fee, but he did not, liar was what he was.

Chad B. le

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fix the right rear tire pressure alarm

Michelle Elise L. le

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Le client n'a pas laissé de commentaire.

Tina F. le

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Le client n'a pas laissé de commentaire.

James G. le

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My only complaint was that we returned the truck a day early because I got a call that they needed it and then I was charged $10 for a cleaning fee. I thought it was pretty clean but apparently not.

Harold N. le

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Le client n'a pas laissé de commentaire.

Linda C. le

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Very nice and helpful!

Carl R. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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Le client n'a pas laissé de commentaire.

Anthony S. le

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Le client n'a pas laissé de commentaire.

Zachary B. le

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Service and personnel were bright, friendly and helpful!

Stacy T. le

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Le client n'a pas laissé de commentaire.

Pat B. le

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Le client n'a pas laissé de commentaire.

John B. le

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Had some trouble with the website when I returned the truck but think that was my phone overall I had a very good experience

Tim S. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

jeff S. le

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Le client n'a pas laissé de commentaire.

James R. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Self checkout did not work , Tryed to call the 800 # on hold for over 14 minuets still no one picked up very poor !!!!! The computer at the U-Haul store did not work and took at least an hour and a half to get the truck checked for me to go on my way to start my moving experience ! They need new stuff!!!

Brian Z. le

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Equipment was rusted. Manager was not cooperative about pick up time. Not enough people working to help at the time we could be there. Just seemed unprofessional.

Jared S. le

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nobody was at location when dropped off at 3:30 pm on a Sat.

Wayne F. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Philip B. le

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Le client n'a pas laissé de commentaire.

Chris A. le

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This was the best Uhaul experience I have ever had. The representative went above and beyond to help me accomplish my goals

John M. le

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Great customer service, helpful staff.

Paul S. le

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Barb was so kind and friendly. She answered all questions and or concerns. I would definitely go to Rock Run again. Kris

William S. le

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Barb is always pleasant and takes good care of her customers. Will always use Rock Run!

gerald P. le

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Le client n'a pas laissé de commentaire.

Sally S. le

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Le client n'a pas laissé de commentaire.

Phil K. le

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I don’t think you can. Barb had EVERY detail handled, as always.

JOHN M. le

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Barb made it easy and enjoyable experience.

Ed L. le

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Le client n'a pas laissé de commentaire.

Zach G. le

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Le client n'a pas laissé de commentaire.

Robbie M. le

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Le client n'a pas laissé de commentaire.

Mitch M. le

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Fuel was 3/8 of a tank. So much easier when pick up level is full, especially when dropping off.

Robert K. le

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Le client n'a pas laissé de commentaire.

Shane S. le

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Le client n'a pas laissé de commentaire.

Ed L. le

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Superior service at the drop-off. Barb went out of her way to resolve an issue with the rental. Cooperation with/from the district office was also excellent. I'm a U-Haul fan.

Douglas P. le

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Le client n'a pas laissé de commentaire.

Greg H. le

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na

STEVE R. le

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Extremely nice and friendly people. Very helpful!

Pamela N. le

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The location was convenient and after-hours drop-off was much appreciated.

Eric K. le

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Barb is awesome. Tammy very helpful hooking up equipment.

Jeff K. le

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Le client n'a pas laissé de commentaire.

tracey K. le

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Dean was kind and helpful

John S. le

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The customer service at at Rock Run is outstanding.

Wendell H. le

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Le client n'a pas laissé de commentaire.

Sultan A. le

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I hope you can get better trucks. I took once from another store in tiffin and it was so comfortable inside. Thank you

Katie K. le

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Le client n'a pas laissé de commentaire.

Elizabeth J. le

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Le client n'a pas laissé de commentaire.

Kevin W. le

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It was a great experience. Quick check in and out. Friendly service.

Jesse Z. le

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Le client n'a pas laissé de commentaire.

phillip R. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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I can’t recommend any improvements, as this was a fantastic experience. From my initial call to seek help with the reservation all the way through the process, this was as easy as it gets for a customer. The reps at this location were well above typical customer service standard, and made the process go quickly and effortlessly.

CHARLES J. le

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Le client n'a pas laissé de commentaire.

JON A. le

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Le client n'a pas laissé de commentaire.

Michele B. le

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Our truck got stuck in muddy grass when dropping our son off at college. This uhaul location was so helpful. I will go out of my way to use them in the future. They were very friendly and accommodating!

Lisa M. le

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We were supposed to pick up trailer in Fremont Ohio then were told we had to go to Tiffin Ohio to get it. Not happy.

Patrick R. le

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Professional, courteous, detailed information. Very pleased

James H. le

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very professional staff; very helpful

Drew W. le

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Location had a 26 foot truck at time of reservation. Then Uhaul sold the truck and I was stuck with a 20 foot truck

Kurt S. le

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Le client n'a pas laissé de commentaire.

Morgan B. le

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Le client n'a pas laissé de commentaire.

Aaron S. le

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Fast, polite, clean.

Alex. L. le

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I just wish they had the truck I needed in Findlay instead of having me drive 20 miles to pick it up B4 I can load it to move

David H. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Le client n'a pas laissé de commentaire.

CRAIG M. le

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Le client n'a pas laissé de commentaire.