They were very friendly and helpful, got us taken care of right away....was a great experience
Jose G
Customer Reviews for Rock Run Bulk Foods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Barb is a fantastic person she got us in and out very quickly and was a pleasure to deal with!
robert gEverything was great
Lori CBarb was great to work with. She went out of her way to help my move go smooth!
Dave SI wasn't a happy customer, yesterday my truck wasn't out in the front like it was suppose to. The people in the building had to look it up in the system to find me. The truck needed air in the tire and needed oil. I was there at 8 like it mentioned I didn't leave until 9. I felt that uhaul was very unorganized that day.
Jesse FI would recommend this place to everyone
Marcus DThey are amazing people and I would highly recommend anyone and everyone to them, and there daughter is absolutely a amazing baker ❤️ ♥️
HEATHER CLike I said everything went smooth dropped off a smooth and I would recommend either end to anybody so thank you very much and merry Christmas to y’all
lorie fI had to travel 25 miles away to get the U-Haul I needed. I was not told I would have to drive that same extra 25 miles to return it. Since I wasn't told I assumed I could return it locally. Turns out I had to drive and pay for an extra 50 miles completely not related to my moving. No compensation, no credit, not even an apology. That place should not be allowed to rent U-Haul. Very unhappy.
Jared HMy mother actually fell walking into this location and the people were extremely kind and compassionate to her, We were very thankful for their attentiveness to her.
Linda CThe employee assistance was outstanding as with my pick up location disconnected the trailer and made the return (check in) process easy.
JOhn BAbsolutely nothing it was probably the best experience I've ever had with a U-Haul rental
Jerrod DThanks to Barb we had the truck and dolly we wanted and were checked out in record time and on our way to move. We brought the truck back and because we didn't use the full mileage we thought we needed we got a discount and the truck was checked back in, in record time! Thank you Barb!
Christopher HWe returned a day early and outside of business hours on a Sunday. The person was there and happened to see that we were trying to check the truck in and was having difficulties. He came out to assist and finished checking the truck in For us. I was on the phone with UHaul and not getting easy help.
Kimberly BVery friendly people
Mark Hshe was wonderful.............
shirley yvery friendly, Told me all about the area since I was relocating, Offered to help with anything that would need to get settled, just give them a call
Michael CPeople were very friendly and renting was quick and easy.
DAVID TDrop off , the gentleman was very helpful, know of his job was above average
david oNot happy to being charged an additional 26.82. Without explanation. I Returned clean and with 3/8 of a tank of gas. I have used this company for years and never had an issue before.
michele gYou’re doing good
John DNothing ...
victor sNothing! Great experience!
Tracy WI am 65 and I am NOT tech savvy, so I had a time with trying to use the return system on my phone! Other than that, I was very satisfied with the service!
JO TS.O.
Andrew LI went through the online check-in process and your computer system dumped my driver's License photo and other info after I finished it but before I picked up the truck, the pick-up location spent almost a hour on the phone with their reginal people to locate my reservation and info and in the end they had to enter me as a walk-in and do it all over again, both your regional people and the locals said this crap happens "all the time" with your online reservations and check-ins. I blame YOU the folks at corporate for the mess, the locals were great and did everything they could do to fix the mess your system left them in.
Dwight KAgain perfect transaction.
Greg HVery friendly staff. Able to accommodate a later pick up.
MATT FNo one was there.
Roger BMy property was wet and I was told the truck says “water resistant “ so too bad so sad.
Barbara GThe staff was so courteous and speedy. I loved everything about this. Our needs were met beyond expectation and I loved how quickly we were able to get to our destination with out all the paperwork hassle.
Jason OEverything went fine
Dena RThis is the 3rd or 4th time that I have rented at this location. The staff is very nice and friendly. However, the checkout procedure always seems to take 30-45 mins before you can actually use the vehicle. They blame it on the U-Haul software, but I think that they are not that computer savvy.
Jeff PGood experience from beginning to end without any problems whatsoever.
Ralph WGreat place to get your Uhaul quick and easy!
rick pThe UHaul Co in Tiffin couldn't have been more cordial and accomodating.. He even took off the hitch and re-covered the opening for us when we returned the trailor. We would rent from him again. Thumbs up for him. There was a leak or two in the trailor which we told him about. He promised to spray and fix them. Nothing we were moving was damaged because he sent 12 packing blankets with us. A blanket took care of the water.
Joseph WRock Run Bulk Foods UHaul has been my #1 go to moving rental for many years. I plan to keep doing business with them for years to come. Keep up the great work! - Zachary Brickner
Zachary BAlways helpful and customer friendly with service
Ralph WYou website reset several times when I was returning the truck. If I had to say something negative it would be that it took ten times before it would move past first page, said there was low memory and couldn't upload it.
Natasha WRental price of uhaul trailer was outrageous. I realize this is a Uhaul corporation problem and not the handlers of the trailer. So nothing against Rock Run
TAMMY RGreat place to rent
LARRY ONo improvements needed. Barb was absolutely wonderful to work with, very friendly and accommodating.
Theresa SAgain simple check in and drop off.
Jeffrey H