Le client n'a pas laissé de commentaire.ALICIA H.
Customer Reviews for Rocket City Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Meridianville, AL 35759
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 8h am à 4h30 pm
- Dim : 9h am à 1h pm
Heures d'ouverture spéciales
- 12/24/2021: 9h30 am à 1h00 pm
- 12/25/2021: Fermé
- 12/31/2021: 9h30 am à 1h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Trailer should have been clean inside. I ended up cleaning itEDWARD M.
Fabulous place to keep your stuff!Tommy B. | Expérience générale
Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.David H. | Expérience générale
Fast serviceDENNIS W.
They were very helpful and professional. I will be doing business with them again!Jerry T.
Nothing at all it was very clean and the employees was very nice.KHADIJAH H.
The app would not let me upload pictures to return my truck after hours. I tried to make it work for 45 minutes, however I was never able to complete the return. I had to go through my browser and log into my account and complete the return that way. It was frustrating however everyone I interacted with was very pleasant.Fernando M.
Le client n'a pas laissé de commentaire.Jeff T.
Le client n'a pas laissé de commentaire.Jamie Z.
Nice, professional staff.TRAVIS B.
Le client n'a pas laissé de commentaire.KIMBERLY L.
Outstanding customer service!!JERRY T.
Maye drop very easy.stella S.
Le client n'a pas laissé de commentaire.Norman H. | Expérience générale
Drop off was confusing since no one was there, but it all worked out.MARCUS E.
Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!Michelle R. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA C.
Le client n'a pas laissé de commentaire.LAWRENCE S.
Le client n'a pas laissé de commentaire.KEVIN S.
Nothing. Everything was good.SHIRLEY M.
Le client n'a pas laissé de commentaire.kirk B.
Le client n'a pas laissé de commentaire.Christopher M.
Can't think of anything at this moment that can be improve on.David W.
The lady at the front desk ( Teresa ) was very sweet , kind and helpful .FELICITA M. | Expérience générale
We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.Robert M. | Expérience générale
Scanning of the Driver's Lic on the phone and then in the office prior to pick up the truck was a bit much. The picture of the lic should be enough.Ben C.
Le client n'a pas laissé de commentaire.Jacqueline S. | Expérience générale
Air conditioner on truck did not workPATRICK S.
The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda ThigpenLinda T. | Expérience générale
Make it to where you can rent tow dolly for an hr instead of 24 and make it cheaper for the hr useMICHAEL V.
Computer system response was DEPLORABLE, system slow and glitchy. Took an hour to check out because of computer issues.Shareef H.
Everything from the employees to the truck were wonderful.JACQUELYN M.
Le service à la clientèle était génial. Very Friendly. Will use again. MerciCarol D.
The truck I rented had a smell of cigarette smoke in the cab. Noticed it because I am a non smoker.Jerry H.
The two ladies at the desk are a treasure! Very pleasant and helpful. The truck I rented was beat up on the outside but clean on the inside. Overall it was a good experienceNelwyn W.
After two hours of driving from Huntsville to Washington DC, the air conditioning stop working. I drove 26 hours in total. So, 24 hours of my driving on temperatures over 90o without air conditioning. The mechanical service was suckâ€¦! Not even an apologizeâ€¦U-Haul was too quick to collect the money but not to resolve the problem.FELIPEALEJANDRO S.
Le client n'a pas laissé de commentaire.Walter A.
Miss Brenda was great and really helpful with my needs.PAUL G.
Le client n'a pas laissé de commentaire.Phil G.
Brenda did an amazing job taking care of my needs! She took time to make sure my vehicle was equipped with the correct wiring harness leading into booking my reservation, helped to properly connect my rental the day of pickup, and provided a safety inspection before I departed the rental center. Like I said, â€œOutstanding customer service and support!!!â€SCOTT H.
The truck was NOT properly maintained and I had to put oil in it because it kept losing oil pressure. It was the only truck that was available in the size I needed. I reported the problem at once. I wasn't even offered a refund for the cost of the oil I had to purchase.Margaret K.
Trailer had mulch or some yard debris in it at pickup. Wheels are rusty with base material/metal flaking off.DUANE G.
When returning the vehicle I had to honk loudly to prevent an employee from backing into me even though I was at a stop. I then went around the vehicle to park. So I went from a complete stop and moved about thirty feet. When I went in to check out I was accused by the desk clerk of speeding thru the parking lot. It's unclear how that is even possible in a 15' truck from a complete stop. Especially when I was working to avoid an accident that an employee of this facility was about to cause. Will never rent from againTRACY J.
The ceiling leaked in the truck. I notified the Uhaul people and submitted a claim.ANNA H.
Teresa was very pleasant and helpful in the process.Randy A.
Le client n'a pas laissé de commentaire.JONATHAN S.
Very good customer serviceSTEVEN M.
Le client n'a pas laissé de commentaire.Tiffany S.
Le client n'a pas laissé de commentaire.tiffany S.
Le client n'a pas laissé de commentaire.Anthony H.
The office staff is spectacular.ANNA H.
Le client n'a pas laissé de commentaire.OBRENKA T.
Everything went well.Richard W.
Le client n'a pas laissé de commentaire.PETER B.
Le client n'a pas laissé de commentaire.Majin C.
my pick-up location was moved but no explanation was given, while service was still good, it was further for me to travel (local one-day rental)DAVID L.
Le client n'a pas laissé de commentaire.JESSE W.
Desk person was rude and the equipment had not been maintained - almost impossible to turn the crank to raise the trailer tongue. I later sprayed it with silicone spray and it was fine - 2 minutes on their part would have made a major difference to the customer. Will never rent from there again.CHARLES H.
Le client n'a pas laissé de commentaire.Jennifer G.
Le client n'a pas laissé de commentaire.DAVID S.
Charged me for gas and they had the wrong information.Barry C.
Le client n'a pas laissé de commentaire.MICHAEL D.
Had a reservation to pick up one mile from my house the evening before pick up was moved to a place ten miles from my house so that alone added to the price before I even picked it upSCOTT K.
Le client n'a pas laissé de commentaire.EDWARD B.
I refilled the truck back to its original gas reading at departure. Then was charged 23 dollars saying it wasn't back to where it was, I have never like uhaul because of this but figured I would give them a second chance and was charged again, so in total with the 50 I spent filling the truck back up I was charged over 300 dollars, I will never rent from there again. And the customer service lady was rude, when I did the online reservation I needed a dolly, furniture pads, and a tv box, I get there and she was charging me for a furniture dolly and two bags of pads, plus the dolly so we had to fix that and then by that time I wasn't in the mood to even ask about the tv box,SHANNON B.
Le client n'a pas laissé de commentaire.TOMMY B.
Le client n'a pas laissé de commentaire.KENNETH T.
Le client n'a pas laissé de commentaire.MATTHEW E.
I think the two ladies at Rocket City Mini Storage did an excellent job of explaining everything that needed to be done when picking up and returning the truck I used. Excellent service!ROBERT C.
The associate that helped me was very nice and professional.MICHAEL M.
Great experience.Walter R.
Le client n'a pas laissé de commentaire.DANNY F.
Offer coupons for next useAudra O.
Only problem I encountered was returning the truck after hours. I went to my order number, signed in, and followed all instructions with allowing location to be verified. After 15 minutes on hold with customer care (as I sat in the parking lot after parking the truck), and multiple times getting â€œwe cannot verify your locationâ€ on uhaul.com I downloaded the uhaul app. That was amazing as it was extremely quick and easy. 3-5 min tops. Although I do know when picking up the truck there were internet issues so maybe that was the issue. Overall very pleased with Rocket City Storage and staff on 5/1/21 was amazing. Would def recommend!Todd P.
Trailer was ready and price was as promised. Service was prompt and courteous.Thomas H.
I have 2 storage units here.JOYCE P.
Keep doing exactly what you're doing now-giving excellent customer service!VERONICA A.
This was not our first choice. we had rented a truck from the University Drive location and once we arrived were told they had no trucks. they routed us to the Meridianville location and everything was fine from there. next time, i will make sure to call the location and not use the website to order.Tina B.
Le client n'a pas laissé de commentaire.DAVID B.
Dropped off after hoursMARY C.
I'm glad it didn't rain. The wipers where in terrible shape. The driver side wiper had a huge piece missing which left a 4 inch wide missed section directly in the view of the driver. The truck had 130k miles on it and it definitely rode like it. At the end of the day, it got the job done.Jeremy J.
No issues at all. Friendly staff, easy return.BROCK B.
Theresa gave us excellent customer service!!KRISTINA F.
Theresa was WONDERFUL !!! So nice to get great customer service when you are right in the middle of a move. She went above and beyond! Thank youðŸ'œKRISTINA F.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.PATRICK S.
Laura did a great job in helping me with my options and I got just what I needed.TORIANO A.
Le client n'a pas laissé de commentaire.EDWARD L.
Everyone was very professional and courteous. The eqipment was very well maintained.MARLON H.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Jerry H.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
You are doing everything right!!!Jerry H.
Le client n'a pas laissé de commentaire.MARCUS S.
Le client n'a pas laissé de commentaire.Douglas S.
She was very nice, and very intentional. Made sure everything was great. Customer service was A+. I don't plan on moving anytime soon lol, but anyone I know I'll be sure to send them there.William H.
Le client n'a pas laissé de commentaire.KIMBERLY R.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.PATRICK W.
Le client n'a pas laissé de commentaire.mark A.
Nothing... it was GREAT!ROBERT B.
Le client n'a pas laissé de commentaire.Patrick R.
The trailer I rented was filthy inside and out. I literally had to clean it inside and out before I could pack it. There were other clean ones on the lot but she gave us the dirty one. When we got to our location and unpacked we discovered that the trailer leaks some of our belongings were wet and had to be dryed and some of our electrical appliances are probably destroyed.ERIC A.
I was pleased with the service.Robert B.
Le client n'a pas laissé de commentaire.Felix C.
I was in a bind after U Haul originally sent me to a closed location. I saw this location on the way to my original site and went there. The woman was so helpful and was able to get the reservation changed and I was on my way. Excellent rental location that will be my preferred spot for future rentals.THOMAS K.
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