Excellent service à la clientèle
Robbie S.
Customer Reviews for Rocky Branch Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were closed, but the app took care of the return in quick fashion. Another smooth process.
Bradley J.Make sure the all the dollies rented are actually at the site.
Matthew A.The Rocky Branch Corner location has more U-Haul equipment, better communication, more useful options, and most of all, awesome customer service. Randy is helpful in every way. He stayed in phone with me personally during that difficult time just before you pick up your equipment when U-Haul doesn't know if your equipment will be at your favorite location, if at all! Randy got it all together… and on a tornado warning day! Je la recommande fortement.
D Paul G.Great service and very friendly people
JAMES A.Was very impressed with the service and equipment
Kenneth B.Excellent service à la clientèle
Thea W.Very friendly and accommodating staff. This location Very felt safe and clean as opposed to the pick up location.
SAMUEL N.They were great fixed my issue instantly
anquenette M.When I was asked for my method of payment I provided a card that I said I wanted to be used to hold until the U-Haul was returned and then use another card for payment. . I was assured that the card would be used “to hold†the payment and when I returned the U-Haul I could provide another method of payment. When reviewing my bank account later on that day I noticed the payment had been applied to that particular card. A couple of days later when I returned the U-Haul and inquired about using another card for the payment I was told since it was a one way rental the payment was already applied to the first card. I didn't appreciate being told one thing and it turned out to be another
Ethel P.Akeelah, the lady who handled my account, was an absolute pleasure to meet. She handled my account very well. Not to mention, she is a kind soul! I would return my business to her anytime I need a u-haul in the future! Sincerely, Rebecca McKenzie
Rebecca M.Yes I would differently tell everyone about y'all. Thanks so much
Kathy M.Very professional, and knowledgeable about the company. He made my drop off experience very good. I would recommend anyone to rent from this location.
lisa H.I went to the Hattiesburg, Ms U-Haul located on Broadway Drive 1 week in advance...one day prior to pick up, was directed to a location 54 miles round trip from my home! While the Lady was nice and cordial at the pickup site, no way should a customer be required to drive great distances to rent a trailer.
Gil C.My original reservation was at a location near to my home. The location was changed to this one. While they are nice and helpful, it was very inconvenient to have to drive so far out of my way. There was a reason for my initial reservation. I was not happy with the change.
Danielle S.This location and it's personnel were fine. The gentleman who took care of us was very friendly and helpful. My problem is with Uhaul. I reserved this equipment 6 weeks in advance and chose my pick up point that was convenient to me,THE CUSTOMER! 3 days prior to pick up Uhaul calls and says that I will have to pick up the equipment 20 miles out of my way. Get a grip Uhaul! When a customer gives you 6 weeks lead time have the equipment at the location requested.
Edward S.Truck had not been swept out & gas was noted @ 1/4 tank & actually had closer to 1/8 tank! My son had to sweep out truck & go back to return location & add more gas to achieve at or above 1/4 tank (had between 1/8 & 1/4 tank!!
Cindy M.I was pleased with the service - they were great and went beyond the normal service expected. Location was just a few miles from my home. I will use them again in the future.
John F.Keep going back to U haul.great people
patrick K.