Évaluations des clients Rockys Ace Hardware
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Rockys Ace Hardware
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Mark B. le
I rent the 5 x 9 trailer with ramp to move my golf cart to camp every spring and again in the fall to bring it home. Never had a problem with the equipment or rental. I would recommend U-Haul for all your needs.
Nancy C. le
Easy pick up, easy return
Edgar R. le
Not much!
Carlos R. le
Keep doing what you're doing!!
GEORGE K. le
Prices went up. Small trailer costs more than renting a van. To expensive.
Howard C. le
staff was super friendly and helpful. simple pleasurable process.
Ron C. le
everything was in order
Harry M. le
$1.00 per mile is pretty expensive....unless you are moving around the corner...the pricing should be scaled $1 for first 25 miles..$.50 for next 25..etc.
Colleen C. le
Not much..It was a positive hassle free experience..I am very pleased.. Mabey a couple of big moving guys with the truck!! LOL.
kurt L. le
Cost per mile is to expensive. 69 cents per mi. Adds up very quickly. Great equipment, good service.
George S. le
Not a thing , I always receive good service there and am looking forward to future trips thank you !
Edward M. le
Tried to charge me $9 saying I didn't return it with enough fuel. After explaining I picked it up with 1/2-5/8 of a tank and I was returning it with over 1/2 that fee was waived.
paul M. le
show us where the truck is check the truck to see what the mileage is because it was wrong on the sheet check the gas gauge because it was wrong on the sheet which said it was full it was less than 7\8 i'm not paying for any gas please take thecharge off my card
Nathan B. le
The associate Elizabeth was rude and disrespectful to myself and my wife, and not helpful at all.. she kept saying that we were ONLY uhaul customers and not important and continued to help everyone else but me and my wife... she Told me I had to return the truck to there location which would cost me another $40 and when I said that’s not what I ordered online , and I asked if there was another option she said no and that I was screwed which she then threw the truck keys at me. I also order 12 blankets online and they only had 6 never did they apologize or offer to help in some way they were just horrible the entire time. The manager Chris was also there the entire time behind Elizabeth, but never said a word until I was getting ready to exit the store upset and he told me to please leave the store.. I have never seen such horrible customer service in my life, other customers behind me felt bad and told me to next time go to a different store for uhaul.. I will never go back to Rocky’s ace hardware again. Over all the worst experience of my life...
Ryan M. le
I could not use this trailer. I checked online and checked again at the store. The car I attempted to move is exceptionally narrow. The wheels literally did not reach both ramps. I worked around this by lifting the car and backing the trailer up to it and dropping it back down. The trailer was supposed to have a retractable ramp (and even included instructions for how to retract the ramps). This ramp was bolted into place on both sides. When the car was lowered with the ramps fully extended the trailers pushed into the body of the car. I checked compatibility, I followed all instructions, I checked and double checked everything I needed to. At the end of the day I ended up paying for and fighting with a rigged trailer that did not work. I wasted several hours and expended much effort trying to compensate for errors made by your company. This is really unacceptable. I don't care about the money I wasted, I care about my time. I ended up having the car towed professionally. Please do not rent faulty or rigged equipment to customers. The feature on your trailers are there for a reason. Not everyone needs them, but some do. I did and I am very disappointed that they did not work especially after being given incorrect compatibility information.