Customer Reviews for Rockys Ace Hardware
(U-Haul Neighborhood Dealer)

505 évaluations

633 Putnam Pike   Greenville, RI 02828

(401) 949-3494

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(401) 949-3494

633 Putnam Pike
Greenville, RI 02828

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 8h pm
  • Sam : 8h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

Didn't have a truck ready even though I had a reservation. Offered a different pickup location but wouldn't pay fir the additional miles and fuel. Had to change my plans and changed the date of pick up the truck had a bad odor inside the cab and the cab was dirty.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
2

It took probably 5 separate employees and then a phone call to their regional Uhaul representative before we got someone who understood that we needed an additional connector to take the trailer. Then the solution was that we, the customers, drive to another location to buy the missing piece and then come back to het the trailer. At no point was I offered compensation for my time, inconvenience, or extra expenses. If you have a reservation for a trailer, please make sure that you have everything available to make the trailer usable.

Kara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
4

Very weak battery, truck was struggling to start on occasion. Back was very dirty with boxes, debris, blankets.

Chris C. 
Évaluation :
5

Tire pressure was low. Windshield was very dirty inside. Other than that everything was good and quick transaction. Merci.

John B. 
Évaluation :
5

Everything was great , booked online. When I arrived truck was ready. The cashier explained the process and billing. Good experience

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vilhjalmur S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danette D. 
Évaluation :
4

This location was great. However our overall experience with Uhaul and the team at Guardian Self Storage in Franklin MA was horrible. We were supposed to pick up our unit in Franklin and when we arrived were told the vehicle isn't there because they allowed the previous renter to keep it for another day. Unacceptable! We had to drive out of our way to pick up the unit which delayed our move considerably. Unhappy customer!

Matthew A. 
Évaluation :
5

The app is slow between confirmation steps. I would be nice if you could let the user know that the information is being verified. Basically, with no notification, you're never sure what's happening.

Steven S. 
Évaluation :
4

Air conditioner needs charging and you can hear air leaking when brakes are applied, (Maybe from the master cylinder). Truck did slow down and stopped without a problem though.

Steven C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN V. 
Évaluation :
4

Have more associates trained in rental. Tire sensor low air was on.

thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandralee B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam P. 
Évaluation :
2

You misled me. You offered the 24/7 service when I booked but it was not available when I picked up at 7 AM, costing me and everyone involved a 2 hour delay over what was planned. You have since offered me a $50 refund by e-mail but I still had to pay the bill in full and no refund has been issued to date. I won't be renting from a dishonest organization again.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richsrd C. 
Évaluation :
3

The inside the truck body was absolutely filthy ! Never rented a uhaul truck so dirty. Spent 20 minutes sweeping a pile dirt, leaf's and cardboard debris out of the truck before I could use it. Very disappointed !

James C. 
Évaluation :
5

It was an awesome experience. I didn't have time to make a reservation, but I was lucky that I chose this establishment. They had multiple choices and the one we chose was clean and perfect condition. The staff was very professional and understanding. Merci

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
3

Wiper blade not working on one side, no wiper fluid, hood, roof to cab windshield was covered in snow. I had to clean it off before driving it. I complained to the store but they said those trucks were not theirs that U-Haul uses the space. I suggest you have someone go out and check the trucks more often.

EILEEN K. 
Évaluation :
3

Four wheel dolly was reserved but was missing

Zaven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO F. 
Évaluation :
4

Always a good experience at this Rocky's ACE Hardware. No surprise the Uhaul goes smooth.

DANIEL M. 
Évaluation :
3

It took far too long upon returning the van. Tighten up the process a bit, especially since we bought the CWD coverage.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GELSON V. 
Évaluation :
5

Nothing, they are great to work with

CLAUDIA H. 
Évaluation :
5

Nothing to improve. Service was terrific!

GERALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN H. 
Évaluation :
1

Trailer was not the right size seriously complicating my move. I had to unpack several boxes and leave stuff behind. The trailer was not clean enough for unpacked items. Overall it was a terrible experience

DALE V. 
Évaluation :
5

Rockys staff are always so helpful and having UHALL available makes my life super easy to rent

CARLOS F. 
Évaluation :
4

The back of the van was messing, but I just swept it out before I used it.

Claudia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

You guys are the best! I love using u haul!

TODD W. 
Évaluation :
4

This truck was on its last legs. the doors won't close without some effort. that was both doors. The truck also has an exhaust leak.

Sam P. 
Évaluation :
5

Basically brand new van, staff at Rocky's ACE Hardware were friendly and helpful.

SARAH D. 
Évaluation :
5

Service was great. Very quick and customer friendly.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY Z. 
Évaluation :
5

I'd recommend this place only because the stuff I dealt with were wonderful. The truck itself was horrible to drive and dirty and very difficult putting the ramp back

IRIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSIE C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Logan C. 
Évaluation :
5

No windshield wiper fluid!!! Went to clean windshield upon getting on the road and had a big smear on the windshield…. Otherwise pretty good… condition. The van kind of pulled to the right and waiver some on the road seems it may need an alignment!

CHRISTINE C. 
Évaluation :
1

The service at Ace hardare location was amazing. The girl who helped me was super helpful. However the truck was a different story -Extremely dirty on the inside -Broken mirror on driver side couldnt really see out of it -Back door latch would get stuck at the top if you let the latch go and just opened the back door. It was super annoying to undo. -having rented plenty of Uhauls from here i was really disappointed

JOSEPH A. 
Évaluation :
3

The trucks doors didn't close all the way. The employees of the site were great

john R. 
Évaluation :
5

Everything was great! Thanks

MAUREEN S. 
Évaluation :
5

Couldn't be easier! Highly recommended! A+

Todd W. 
Évaluation :
5

Excellent rental. Easy to pickup and drop off. Merci.

T MICHAEL L. 
Évaluation :
3

The van was not broom clean there was some trash in door panels. There was no wiper fluid in the bottle, windshield was dirty inside and out. This site is very convenient for me and the check out and return was perfect.

DONALD C. 
Évaluation :
5

The truck smelled of wet dog and there were dog hairs everywhere.

Steven S. 
Évaluation :
5

Los cervical estubieron mul bien

CRISTINA P. 
Évaluation :
1

Advertised as $.99 per mile, but they charged $1.39. Had to go back to get a refund, only partial refund, the rest he said to call corporate.

JOE P. 
Évaluation :
1

Over charged, truck smelled, no gas when picked up

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
4

There was A major discrepancy in the Milage drove ... I was told it was going to be corrected but I'm still waiting

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREEN S. 
Évaluation :
5

Excellent customer service!!

MAUREEN S. 
Évaluation :
5

Great Job!!

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Super, friendly, fast service. Rocky's staff were a pleasure to work with. They always have been.

ELLIOTT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary S. 
Évaluation :
5

Everything was good

MAUREEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE L. 
Évaluation :
5

Great service! Cashier was very helpful. Which made for a great experience. Will 100 % recommend Rockey's Ace Hardware for all U-Haul rentals

GREGORY B. 
Évaluation :
4

Speedy, Timely

AIYANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B. 
Évaluation :
2

I went 15 miles total. The gas was beyond full when i picked it up. The gas was beyond full when I brought it back. I crammed a gallon of gas into it which i provided the receipt as evidence of that. Click, click, click. Crammed the gas in. Then i received the invoice. Gas charges ? Rocky's claims they fit an additional 4 gallons ? Not convinced of that. Even if they did, i only used 1 gallon. Which i replaced. Quick math. 4 gallons plus 1 gallon is 5 gallons 15 miles divided by 5 gallons is 3 miles per gallon. Rocky's expects anyone to believe that a tiny cargo van only gets 3 miles to the gallon ? I feel insulted and genuinely hurt. I sincerely feel like i was taken advantage of and cheated by rockys.

REX L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

consider eventual installation of backup cameras - was a little scary backing up such a large vehicle without that feature.

James C. 
Évaluation :
5

Truck had an empty soda can in the cupholder and a used face mask on the drivers side floor. Only drove the truck 18-20 miles and the engine temperature gauge maxed out and the overheating notice came on. I was able to complete my use without service, but it was stressful. Employees at the store were very helpful, no issues at all with the location or employees I interacted with, my issues were with the actual equipment.

SHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE M. 
Évaluation :
5

Thx for a great product 👍

THOMAS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eugene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

SERVICE WAS GREAT. EQUIPMENT WAS GREAT. WILL RENT FROM THERE AGAIN!

GERALD L. 
Évaluation :
3

Ensure that requested items (ie blankets) are available at the site someone is directed to. I had requested a different location and had to travel 20 min to this location and they did not have the extra items I requested.

Bridget T. 
Évaluation :
4

The customer service was good and no issues with the truck at all. It was a positive experience, however the inside of the cargo area had not been swept out. Thanks

RODERICK K. 
Évaluation :
5

My only issue was there was a disposable mask left in the glove box from previous rental. I just really hope during this pandemic the van was truly sanitized?

JENNIFER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
3

Truck was dirty inside. During a pandemic this was extremely concerning. They also charged me for gas when i put gas back up to the line it was at in the vehicle before returning. Messaged the customer help email and still no response.

CHELSEA K. 
Évaluation :
5

First time rental user. My Uhaul made moving less horrible! Nice modern truck in great condition. Thumbs up.

DANIEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER A. 
Évaluation :
3

No blankets/pads We paid for 5

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Non les évaluations ont été soumises pour cet établissement.

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