Customer Reviews for Rods Radiator
(U-Haul Neighborhood Dealer)

Évaluation :

5

Excellent service à la clientèle. Friendly and quick with the right equipment. I would use them again and recommend them highly.

Évaluation :

4

So, U-Haul puts a big facility on a heavily travelled arterial, then sends me to a radiator shop a few blocks away. Could have been a snafu, except that I called to change my reservation time beforehand. People at both facilities were very nice. I also appreciate the invoice credit for returning the truck with more fuel than it came with.

Évaluation :

5

This was great, easy pick up drop off, unlike the other haul location on cypress. I will be using this location from now on.

Évaluation :

2

I was disappointed that I was charged an extra $14 without an explanation. The first charge was supposed to be 44, then it went up to 54. Then a random charge for $14 that I did not ask for. At the very least I would have appreciated a call to inform what the charge was for. I definitely will not be going back.

Évaluation :

5

They were extremely helpful. The main Uhaul store did not have my van that I reserved weeks ago. Rod's had one and was very helpful. We ran into a small issue and they were there to help. Drop off was easy. A very big thank you to them!!!!! Robin

Évaluation :

5

Convenient, quick, my friends' shop

Évaluation :

2

Unprofessional and truck and dolly were not ready when we arrive to pick up our reservation

Évaluation :

3

I think it would've been a much better experience if I had received better communication from UHaul a few days prior to my rental letting me know that I would need to prove my identity and provide the contact info for someone who could verify my identity at that moment. It was kind of a fiasco, and it made me really anxious. Since The shop itself was closed, I felt like I had no assistance if I had issues uploading photos of my ID (which I did). I tried to call for assistance and was told the wait time was an hour. Fortunately the ‘chat function' ultimately helped, but it was extremely stressful, took a long time, and I really wouldn't recommend this method of pick-up to anyone.

Évaluation :

5

The best uhaul experience I ever had

Évaluation :

3

We would have preferred to return the truck to Mount Shasta, but they needed it in Redding, however, when we returned it there was another 26' truck on the lot. UHaul offers an incentive to drop-off at another location, but with the extra driving time and gas and mileage for another vehicle to pick me up, it really isn't worth it.

Évaluation :

2

I got ripped off on the fuel level. I am 62, need reading glasses and do not feel obliged to do all of my business on a smart phone. The fuel gauge in my truck read 5/8 when I rented the truck. I did not check the "paperwork", of which there was none, because I do not do email on my phone. When I checked back in, I was told I owed a fuel charge of $58 because I rented the truck at 7/8 tank. That is a lie. I spoke with an agent on the phone who said he could find no record of the check-in level I inherited. U-Haul is stealing from me and I will never rent from you again. Also, I will advise others of your crookery. Your system is difficult to use, the dealer in Redding, CA at Rod's Radiator is poorly trained and your reliance on technology, while it may reduce operating cost, is very inconvenient. I like paper.

Évaluation :

3

Dropped off on weekend so no one was there

Évaluation :

1

I had ordered an appliance dolly and I didn't receive it. The back of the truck had blankets in it that I had to move around to pack the truck as well. I am very upset and I won't be renting another uhaul truck from this location ever again. They didn't have anything organized. Horrible service.

Évaluation :

5

Very friendly staff and so easy to drop off. I highly recommend.

Évaluation :

5

Extremely helpful

Évaluation :

4

just had an issue with fuel and milage levels but customer service was able to take care of my problems andall was good.

Évaluation :

4

The Mobile check in needs improving, the pick up location is fine

Évaluation :

4

It wasn't clean in back