This pick up at ray's radiator was rude. Failed to put equipment requested in the truck. Made no efforts to answer questions saying in stead " we just provide a place to pick up trucks.. we are not a u hail dealership" Never again will I rent or recommend this location for any thing!!
LAWRENCE ODLE
Customer Reviews for Rods Radiator
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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At this location nothing. It was great.
Larry MetzThe owners were awesome and they have great customer service and are so friendly. This is my new preferred pick up locations
MARTIN CHIAROTIt needs a clean up
Marlene SilvaCan not think of anything that would make my experience any better.
Pamela CamposI ordered a truck online along with blankets, tie downs, appliance dolly, and reserved it for pick up at the Murrieta UHAUL on Jefferson. On the day of pick up - I confirmed - all about a week prior. On the day of the scheduled pickup - someone from UHAL phoned me in the morning and said I would need to pick it up from another store outside of my town - why was this my responsibility? Also, I had ordered 2 TV boxes - I asked if these would be at the new pick up location and I was assured "yes - they would be." Again, I confirmed as it got closer to pickup. When I called and said "I'm coming to pick up the truck" the other store in Wildomar said - "I'm sorry but we gave it away and tried to call you." I had no missed call notifications from that store and no text messages. The woman at the Wildomar store said "We're all sold out of 20 footers - you're going to have to drive 1,5 hours South to pick one up but we DO HAVE a 26 footer in Menifee" (so they upsold me to a larger size which cost me more money!). I was desperate - it was the 11th hour so of course I had to say "Ok." I then had to drive way out of my way to Menifee to pick it up and they almost didn't relinquish it. The truck was below 1/4 of a tank with only 60 miles of gas until E. I didn't get the tie downs ordered, blankets, Tv boxes - all they had was an appliance. dolly. I had to do the running around when I had reserved and ordered everything on-line! Horrible customer service experience.
Denee BurnsThe app is pretty buggy.
Frank NigroThe people who worked there were very nice. The trailer we received was old and when we opened the door it would not close we had to drive to RedBluff Uhaul and have them fix it temporarily and drive back to Redding for another trailer. This cost us over two hours of time when we had helpers to pack and over 100 miles of gas.
Maurine SinclairNothing really your staff was awesome super kind compassionate and understanding... It's the first rate organization
Naomi CoatesFast and courteous service, and they had exactly what I needed.
CAREN DUGGANVery good customer service!
Rebecca TillmanThe rear wnd leaked oil all.over our deiveway,the inside cab,cargo area and the ramp were filthy dirty.
Cynthia A HaubnerVery friendly and accommodating!
deana barnesI would definitely go back!!!
JESS JONESReturn/drop off procedure when no one present to receive the truck was very easy and convenient.
Janis HendricksonExcellent service à la clientèle. Friendly and quick with the right equipment. I would use them again and recommend them highly.
CAREN DUGGANSo, U-Haul puts a big facility on a heavily travelled arterial, then sends me to a radiator shop a few blocks away. Could have been a snafu, except that I called to change my reservation time beforehand. People at both facilities were very nice. I also appreciate the invoice credit for returning the truck with more fuel than it came with.
Eric WedemeyerThis was great, easy pick up drop off, unlike the other haul location on cypress. I will be using this location from now on.
Catherine NunezI was disappointed that I was charged an extra $14 without an explanation. The first charge was supposed to be 44, then it went up to 54. Then a random charge for $14 that I did not ask for. At the very least I would have appreciated a call to inform what the charge was for. I definitely will not be going back.
Dillon WoulfeThey were extremely helpful. The main Uhaul store did not have my van that I reserved weeks ago. Rod's had one and was very helpful. We ran into a small issue and they were there to help. Drop off was easy. A very big thank you to them!!!!! Robin
Robin PetersenConvenient, quick, my friends’ shop
David PooreUnprofessional and truck and dolly were not ready when we arrive to pick up our reservation
Charolette KalayjianI think it would've been a much better experience if I had received better communication from UHaul a few days prior to my rental letting me know that I would need to prove my identity and provide the contact info for someone who could verify my identity at that moment. It was kind of a fiasco, and it made me really anxious. Since The shop itself was closed, I felt like I had no assistance if I had issues uploading photos of my ID (which I did). I tried to call for assistance and was told the wait time was an hour. Fortunately the 'chat function' ultimately helped, but it was extremely stressful, took a long time, and I really wouldn't recommend this method of pick-up to anyone.
Dina Valerie Ing-MillerThe best uhaul experience I ever had
JUSTIN OROZCOWe would have preferred to return the truck to Mount Shasta, but they needed it in Redding, however, when we returned it there was another 26' truck on the lot. UHaul offers an incentive to drop-off at another location, but with the extra driving time and gas and mileage for another vehicle to pick me up, it really isn't worth it.
Scott RussellI got ripped off on the fuel level. I am 62, need reading glasses and do not feel obliged to do all of my business on a smart phone. The fuel gauge in my truck read 5/8 when I rented the truck. I did not check the "paperwork", of which there was none, because I do not do email on my phone. When I checked back in, I was told I owed a fuel charge of $58 because I rented the truck at 7/8 tank. That is a lie. I spoke with an agent on the phone who said he could find no record of the check-in level I inherited. U-Haul is stealing from me and I will never rent from you again. Also, I will advise others of your crookery. Your system is difficult to use, the dealer in Redding, CA at Rod's Radiator is poorly trained and your reliance on technology, while it may reduce operating cost, is very inconvenient. I like paper.
GLENN BLAKESLEYDropped off on weekend so no one was there
Vera CarlsonI had ordered an appliance dolly and I didn't receive it. The back of the truck had blankets in it that I had to move around to pack the truck as well. I am very upset and I won't be renting another uhaul truck from this location ever again. They didn't have anything organized. Horrible service.
STACY ROTTAVery friendly staff and so easy to drop off. I highly recommend.
WILLIAM GENDRONExtremely helpful
Deborah FURTADOjust had an issue with fuel and milage levels but customer service was able to take care of my problems andall was good.
PATRICK HANLEYThe Mobile check in needs improving, the pick up location is fine
Janice LeedhamIt wasn't clean in back
RALPH ENRIQUEZ