Katie is a pro - no issues
Neil S.
Customer Reviews for Roe Brothers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The damage was not marked with yellow stickers the check engine light was on the truck was not clean inside. The link to uhaul did not work on 3 different phones the site could not help because they could not access it either it took almost 45 minutes to speak to people to not the damage and l light. Still could not access the site upon return Saturday evening. Overall I was very disappointed this time.
Kevin W.The gas tank was not full even though the location (Roe's Brother) told me it is. I didn't realize until I left the location.
Woei Yu C.Roe Brothers Inc staff was absolutely fabulous!
Patrick C.Excellent customer service at Roe Brothers lumber and hardware location. Definitely will recommend !!!!!!! 10 stars
JOHNMATTHEW F.The Uhaul online return feature does not work on several occasions leading to being charged $20 to have someone do it for you next day
JAMES K.at this location, everyone was great, love renting here, thanks
Thomas R.Each location should have more of the same equipment at each location.I think that this location only one trailer. I had to wait a few days to pick it up. The person who helped me at Roe gave me great service. Merci
seth P.There seems to be some major confusion here. Because people have down Florida as a drop off location. And that is nowhere near where we were going. Somebody made up typographical era.
Gail B.Very friendly and efficient service.
Tom S.Great service
ann D.transmission of truck was inferior. When dealing with a person at location service was fine. When dealing with U-Haul site service was bad, I was sent to wrong location for pick up, I could not rent from location I wanted. Overall, I would not likely rent from U-Haul again as trying to rent from specific location was difficult if not possible.
Richard P.Took us a bit to navigate how to pick up the vehicle since the store was closed but once we did that, everything worked out great
Nancy R.i needed help last minute and they were great! highly recommend!
Lynn E.The best experience I have ever had renting Uhaul. (Or anything for that matter.) I probably won't rent from anywhere else except Roe Brothers next time I need the service again. A+
Charles E.Very professional and personable.
Rodney C.Best service I would highly recommend!
Thomas R.just keep doing a great job, thjanks
Thomas R.Great staff and customer service!
Joseph K.The customer service at Roe Brothers was impeccable. Great location and very friendly people.
EILEEN P.I ordered a dolly with my truck. I needed the dolly, there was no dolly. I hurt my back because there was no dolly. I wish the dolly I ordered had been there
John O.Very good experience.
Crystal Run Vill E.Truck was covered in dents, scratches, and a questionable windshield. Held in place with tape? Raised Concerns in a few fronts. 1 being blamed for something I had nothing to do with. And 2. Was the windshield going to fall out? The brakes were metal on metal. Which not only was a life or death concern on the highway but also quiet the auditory torture. Please change the brake pads!
Dan S.You guys are great!
Marie K.I had a reservation in Middletown NY For 9:30 am for a 26' truck. Once there I was told no trucks were available in the area and I would have to go to NJ to get a 26' truck, I could go to Florida NY for a 20' truck. No discount offered. I had to make 1 trip with the truck and 2 additional trips of 60 miles each way because of the smaller truck. Not only was I not given a discount for the extra 30 mile drive to pick up the smaller truck but was not even credited the extra 30 mile I had to put on the truck to get to the Uhaul location. Plus 2 trips with my personal car totaling 240 miles of gas and 4 hours of time. None of which would have be made had my original reservation been possible. If they put you out you should be compensated. That's good business. I use to use them every 2-3 months now I will look elsewhere. I feel under appreciated and disrespected. $304,6 in rental fees, $70. in gas for the Uhaul truck, Just to move my stuff 60 miles. A moving company would have charged me $500 and they would do all the hard work. Why would I rent form them again.
vanessa V.Scheduling pick up was changed from original location so had to drive out of the way. availability of vehicles near me was a problem. Vehicle was great and pick up and drop off was fine
ERIC D.There were a lot of stains on the interior of the cab and it smelled like smoke. It was evident that the cab was vacuumed/wiped down, but the seat needs to be cleaned better. The representative that checked me in was knowledgeable and friendly, as was the phone rep when I called about having trouble with the app during the return.
Dale L.Best rental experience ever!
Dan C.Good service
Jonathan H.Everything was perfect Easy pick up & drop off
Ricahrd R.I was very satisfied, thank you
ROBERT M.Excellent, convenient and accommodating, so thankyou!
Mary R.Truck smelled like smoke Would appreciate it if it didn't
Stephen S.Service is always good
Josefina Z.I know I put yes for the equipment was clean, but the cab area was not. Napkins and garbage all over floor. The back was very clean. Otherwise the equipment was very well maintained.
Candy A.This rental experience could not have been easier. The equipment was clean and in great shape. Considering it was a van, in my opinion it got great gas mileage as van's go. Roe Brothers was a great, convenient location with super friendly staff. Would highly recommend them and U-Haul again.
James M.NONE, THE SERVICE WAS GREAT
gladys C.Quickly and easy. No reservations are needed
Josefina Z.No issues. All was good.
Michael K.Fastest pickup processes of any time i have used uhaul. Walked in, gave my name, swiped my card and had the keys in 5 minutes.
Cameron G.The location and sales people were great but the check-in and check-out process was not good because the U-Haul computer system was so slow and the intake devices did not work. The sales people had to use their personal phones, for example, to upload a picture of my license because the intake system devices did not work. They said this was normal and the computer system is just very slow. It was disappointing to see such an inoperable computer and intake system from a company like U-Haul.
Jay M.Everything was easy and a very helpful customer service
Josefina Z.Dropped the trailer after hours
Lawrence P.I reserved furniture pads , furniture dollys and hand trucks . The truck didn't come with anything I ordered ! I called to inform them they didn't supply what I had reserved and have them remove it from my bill. They still charged me for The equipment they never provided me.
Micheal S.No everything was perfect.
rita M.You got it all cover
Edgar O.Could not check in the trailer online. Called customer service and was told system was down. Everything worked out but that was annoying.
Jonathan L.The rental place was excellent
Sean K.Very professional and responsive staff. I will definitely use Roe brothers for all of my future needs I addition to any hardware or lumber needs. Very impressed with the business as a whole.
DANIELP C.