Outstanding personal service in every way
THOMAS J
Customer Reviews for Roe Brothers Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Courteous staff. Wide open area. Clean rental. Thank you for the service.
Fortunato SThe location was amazing but it took me 2 hrs and 3 customer service calls to pick up
JUSTIN AVery friendly staff
JOHN BI can't think of anything . Everyone was very plesant to deal with . I had to switch my reservation and it was not a problem. Very accomodating . Just a very smooth process
J FThe young lady, who helped me was great and answered all my question. She is the best.
JOSEPH PCouldnt rate the dro[p off location as the place was closed and I dropped the keys. Very clean outside.
PATRICIO EI highly recommend. Great location with lots of room and friendly and quick service.
Fortunato SI usually rent from the New Windsor location which has always provided me with good service. This being my first time renting from Roe Brothers will probably result in me switching locations. The whole process was easy peasy. The people were please and very accommodating. Besides it's a nice location. Joseph Raiti
JOSEPH WThe customer service at Roe Brothers was great. The only thing I DIDN'T like about the experience was the crazy-high mileage charge at $1,49/mile. I was told at one point that if I went over 100 miles, it would drop to 0,49/mile but apparently that promotion was no longer valid. .
KENNETH KExcellent
REMIGIUSZ PThe Truck was clean and had great features for a long trip.E Z transaction.Pleasent Employees. No issues.Iam a Repeat customer
RODNEY EYour staff go above & beyond everything was perfect, nothing to improve!
ALEXANDER KSame as above, the app is very cumbersome, I had to complete the return with the help of an attendant. She was very nice and knowledgeable, it is the app that makes is confusing.
Agnes BNot much it’s fine the way it is now
STEVEN ARoe brothers is an awesome business and it couldn’t be easier to rent from them!
WILLIAM JClean the trucks. Also the doors to the truck were open when I arrived. Great customer service rep though
Daniel FThey had no idea I was dropping off at the location even though that's what my rental agreement said. They must never have checked any rentals back in because I don't understand how you don't see a trailer, truck, or anything else parked in your empty lot. Also my contract was dropped off in the drop box as it was supposed to be so apparently they didn't check that either. I will not be using this location again. Made it even better the manager tried to charge me late fees when the vehicle was dropped off a day early and now I have to wait for that money to go back to my account. Would not recommend this location to anyone. Terrible service. They were friendly over the phone but did not seem very capable.
Clint BSimple area to return to. Lots of space.
Steven ZJacky deserves the crown
Eric MAll went very smoothly. A huge to the staff at Roe!
STEPHEN YEasy and convenient to have a vehicle for moving. Website pre-billing somewhat confusing with line items and gave me a totally wrong amount it would cost me, by over $50 more!!!
Christian BAwesome experience!
Andrew MNothing.
Regina MClean the snow n ice off the vehicle or at least put a ice scraper in the rig
Paul MNo issues Can’t think of anything to improve
steve zThis was our first time renting at Roe Brothers as we usually rent at Wadeson's. We chose Roe for the available pickup truck rental. Pros - The woman who helped us at the U-Haul desk was friendly and helpful. Cons - The pickup was covered in snow from a large snow storm 2 days prior to our rental. The rental desk is across two parking lots and a road from the rental - so going back and forth for assistance made me late for my next appointments. Even after asking for help, the hood of the truck was left fully covered - which made highway driving dangerous. I was truly surprised by the lack of consideration.
Tracy GThe latest I could book was 4:15, but I knew I was picking up after hours…If I book to be able to pick up 24/7, it’s silly that app wouldn’t let me check in until I called a live rep. She’s changed my reservation time and then the app was flawless
William SThe best customer service! The staff was exceptional and I would recommend them to everyone. The location was also clean
Richard KRien
Kevin OKatie is a pro - no issues
Neil SThe damage was not marked with yellow stickers the check engine light was on the truck was not clean inside. The link to uhaul did not work on 3 different phones the site could not help because they could not access it either it took almost 45 minutes to speak to people to not the damage and l light. Still could not access the site upon return Saturday evening. Overall I was very disappointed this time.
Kevin WThe gas tank was not full even though the location (Roe's Brother) told me it is. I didn't realize until I left the location.
Woei YRoe Brothers Inc staff was absolutely fabulous!
Patrick CExcellent customer service at Roe Brothers lumber and hardware location. Definitely will recommend !!!!!!! 10 stars
JOHNMATTHEW FThe Uhaul online return feature does not work on several occasions leading to being charged $20 to have someone do it for you next day
JAMES Kat this location, everyone was great, love renting here, thanks
Thomas REach location should have more of the same equipment at each location.I think that this location only one trailer. I had to wait a few days to pick it up. The person who helped me at Roe gave me great service. Merci
seth pThere seems to be some major confusion here. Because people have down Florida as a drop off location. And that is nowhere near where we were going. Somebody made up typographical era.
Gail BVery friendly and efficient service.
Tom SGreat service
ann dtransmission of truck was inferior. When dealing with a person at location service was fine. When dealing with U-Haul site service was bad, I was sent to wrong location for pick up, I could not rent from location I wanted. Overall, I would not likely rent from U-Haul again as trying to rent from specific location was difficult if not possible.
Richard PTook us a bit to navigate how to pick up the vehicle since the store was closed but once we did that, everything worked out great
Nancy R